I place an order online on March 29. My credit card was charged March 31. I received an email telling me my product was delivered on April 15. Unfortunately, it was not delivered. I contacted Marge at Torrid and she said she could not find my order. I told her I would have to dispute the charge and she agreed. Taking your money and not being able to find the order is bad business. I will not be doing business with this company again. read more

Profiling is real in this store!! From the moment we walked in the store and were appalled by the customer service girl asking if we (grown people) were messing with their clothes & leaving them laying around to one of the reps taking the clothes I was shopping for right out of my hands, saying I can hold those at the register for you. if I wanted my stuff held at the counter I would've asked them to hold it. This place is not good for people of color!!!!!! DO NOT RECOMMEND!! read more

Negative 5 stars!!!! I was literally gifted a top for my birthday 5 days ago and when I went to exchange it for store credit the store clerk basically scoffed at me telling me the top was too old she couldn't find it in her system. Super insulted. My friends will be pissed about this too... I Will NEVER shop there again!!!! read more

I love this store. The women there are always friendly and professional. I've been shopping at this Torrid store for many years now and I've never had an issue. Always smooth. Viviana is the best! Always helpful and knowledgeable. Very at your service kind of store. They always offer to look on the back of is not out on the floor. If they don't have it, you can order it and they'll ship it to you no shipping fee. Palm Valley, you're the best! Thank you! read more

They are always super helpful. Even in returns. Need to stock more of my size, please. LOL!

I had went into this store for a cute outfit to wear to an upcoming event however was unsuccessful in my search at this location. The shopping experience I has here a few days ago was not what I expected from Torrid. I asked an associate of a particular product and the associate was not able locate what I was looking for nor did the associate offer any suggestions. read more

They have the best customer service! I went in today looking for an outfit for my interview tomorrow, totally stressed out because I'm going from wearing scrubs to looking for something more business to wear. Viviana was an absolutely amazing helper! She asked me questions and asked me what I was shopping for and even though they had a busy store she made sure to check on me and offer recommendations along with helping me put together the perfect outfit to wear. Words can't express how thrilled I was to get the best customer service and definitely put me at ease. You Rock Girl!!!!! Torrid has a charm of an employee read more

I usually have great service with a phone call to check if they have a collection or an item in stock. This time I did a call in & I was put on hold with a girl sounding panicked which made me a little uncomfortable but when she came back on she sounded fine & when I asked to see if the store had a jacket in stock, she said "I'm not sure, this isn't my store so I don't really know." Ok... I had to ask the internal question "Am I even talking to an employee? What's going on?" I politely hung up& made a call to the Glendale location where I was conversed with professionally and properly if they had the items in stock. I don't know what happened at this Torrid's but employees should be aware of how to speak properly with a customer or anyone because this was a very uncomfortable short conversation with customer service. (I seriously got scared if something happened inside the store.) read more

I didn't have the greatest experience yesterday (nobody greeted me, no offered help, I had to hunt down someone to get a dressing room) but I normally do. On other visits, they're always so nice, helpful and they always make sure you're satisfied. Yesterday, I hope that will be the only time I received bad service. I felt I interrupted them with their conversation when I checked out. They were clearly annoyed. I would've given them 5 stars. read more

Such helpful and awesome staff! Love this store :) I've never had any issues at all and would recommend this location to all my friends and family. Keep up the good work ladies! read more

Uh yeah, I don't think I'll be shopping at this location for a while, which is disappointing because this is one of my favorite shopping centers for stores I like. I came in to do a return and make an additional purchase. I'm used to being greeted as soon as I walk in, that didn't happen here (which is fine, it just set the tone for the whole experience though). In the store there were 3 employees and only 2 other shoppers. Once I find what I want, I go to the registers to make my transactions. The employee working the register is just standing there talking to 2 ladies about their pets. They continue to talk for a couple minutes before the employee even begins to ring up their stuff. Once she finally start ringing them up, not only is the employee stopping to yak away about irrelevant things, but the customer keeps going back and forth with different items she wants to add to her transactions. Their checkout took 10 minutes! The problem I have with this is that this goes on for 10 minutes (I'm the only other person in line) and not once did the employee ever acknowledge me or even say "I'll be right with you". The other thing that was weird was that during this whole process another employee walks up to the registers and just stands there and says nothing for over 5 minutes, she didn't acknowledge me either and she literally was not helping anyone or doing anything, she was just standing there behind the registers, staring at us. Once it was finally my turn to process my return and make my purchase, the employee and the previous customer are STILL talking across the store while she is trying to ring me up. The employee had attitude with me and acted like I was an inconvenience and was not very nice or cordial at all, and she also very rudely informed me that I will be "losing my reward too" (VIP reward used on returned item). Also keep in mind that the other employee is still standing there staring at us. I was so happy when my transaction was over and I could leave the store. My husband and I both agreed that it was a weird vibe and bad service. I'm so put off that I will not come back for a long time. read more

Kaitlin is very rude it's hard enough finding plus size stores without having employees that act like you are a inconvenience to their day definitely won't be back read more

Between them and there rude neighbors they are the nicer of the 2 but that is not saying much. Now days I have given up on good customer service I just shop where they sell what I want to buy and if they get to rude then I show them I can be rude also read more

I go in this store often, but don't always buy. I have always been greeted and helped by friendly staff. They are sometimes busy but will make time for everyone. read more

I'm giving one star because 0 star is not an option. I got a $10 coupon and I used it to buy the Mickey Mouse ears $11.46 so I ended up paying only $1.46 I'm so excited even tried to bragged about it to everyone about what a nice deal I got from this store. I ordered my stuff on 2/14/19 and it's 3/8/19 and still haven't come in yet. I've been calling the store if they received it and flat out lie that they didn't receive anything with my name or order number and told me to call customer service come to find out that they messed up didn't call me when my package arrived and sent it back to the warehouse. The nerve of the customers service told me that they just going to return my $1.46 I mean seriously? No, u guys should of handle that better than it should. This is the 2nd time you guys didn't call me when my stuff arrived. It's either u guys need to handle online orders better or find employees that competent enough to follow through the orders. I'm so disappointed regardless of how much money a customer spent u guys should of follow right procedures. I guess I'll go on my Disney trip without my Mickey Mouse ears that I was sooo expecting for me to get. Soooo sad :(... ugh read more

Aimee. Aimee. Aimee. Can't say it enough! An absolute peach!! First time in here to look at accessories that match my taste & Aimee was amazing! She helped me out & personally directed me to the rings & bracelets! They do offer a ton of more accessories but this is what i came i for! Thank you again Torrid for everything & especially Aimee!! read more

Love this store! The sales associates are super friendly. Cortney and Aimee are the best! They go out of there way to help me find my perfect outfits for my vacation... It's not easy being a plus size girl and trying to shop but out of all the torrid locations I've gone to, it's my favorite! I will even drive out of my way to shop here just knowing I'm gonna have a good experience read more

I love the people working at this store, they are so kind to everyone. Love their clothing selection and sales, clothes are pricey...but adorable for us plus size ladies. It is always fun going to this location, they always make you laugh and have great advice. read more

Amazing store, friendly staff!! Amy, Cortney, and Brittney are all the best! Beststore in Phoenix hands down!

I went to this store twice and each time I was not acknowledged when I entered the store. I went to the store today with My Mom and aunts and were barely acknowledged. However, I noticed that when white women walked in the store, they were greeted and one of the sales girl Courtney even told them her name and asked them if they needed help to let them know. We weren't provided the same level of customer service. Needless to say, I purchased what I wanted and got the hell up out of there. I will contact the manager to let them know that they should treat everyone with the same level of customer service. My original post was written almost a year ago and I haven't stepped back into this particular store location. However, I did want to add that MY review was based on MY EXPERIENCE! ALL reviews are based upon one's experience! CUSTOMER SERVICE is something that I pay very close attention to and the lack thereof was what MY family and I experienced!!! Courtney and the other salesperson may very well NOT be a racist and its possible that it was unintentional. However, the point I was trying to make was that in those moments I felt as though I was being discriminated against. It doesn't matter what color/race any of us are. THE FACTS are that in any line of business, all customers should be greeted and treated with the same level of customer service!! So for the reviewer who's comment seemed to be directed at MY post, you take YOURSELF TO GOODWILL OR WHATEVER STEREOTYPICAL PLACE you wish to GO to and keep YOUR negative comments to YOURSELF!! read more

Love! Love! Love this store!!!! I don't know why I see such hateful comments on this store location! Let me start off by saying Courtney IS NOT RACIST! She is like one of the sweetest workers there along with everyone else who works there. I am half Mexican and half white and I have never been treated negatively by these wonderful girls that work at Torrid. GREAT CUSTOMER SERVICE, GREAT & POSITIVE ATTITUDES and make you feel welcomed once you walk in. This is a FACT not an OPINION. Love the clothes and it's always so stylish in the store! It sickens me that people have to come on here and start stuff that isn't true about the workers! KEEP YOUR RACIST COMMENTS AND SELF out of the store and take yourself to the goodwill where you belong!!!! GOODYEAR TORRID ROCKS! LOYAL CUSTOMER!!!! read more

Love, LOVE, LOVE this place, torrid has great stylish clothes in plus size and there is a wonderful attitude & Fantastic service by all the ladies who work at this location, especially Cortney, Brittany & Aimee. I can be having a bad day a day, come here and walk out of here happier and in a better mood. Thank you Torrid for great clothing, and thank you to all the ladies who work at this location. * I typically don't address another's opinion, however I read a negative review comment about one of the workers Cortney that works here at Litchfield and this person labeling her as a racist, I can tell you she is far from a person being a racist. So to the person who decided to take it upon themselves to judge and label another person's character like this, shame on you try to do so and saying something like this about such a kind sweet person as her maybe try taking a look in the mirror at yourself and your attitude first before placing judgement on another person like that. You got it ALL WRONG!! read more