This Ross is located next to TJ Max and shares parking with Home Depot. The store had been reorganized and I asked an employee to direct me to the women's fitness tops. He pointed to a section which didn't have any, and I eventually found them a few rows down. This store is always messy and unorganized for some reason. read more

Ross Dress for Less - Paw patrol wrapping paper - Department Stores Near Me - Hawthorne, California

They don't seem to have a good selection anymore. Always come a few times a week leading up to their 50 Cent sale, and I noticed the employees hoard their carts with the good stuff and then when you grab an item off the cart, they stare at you. Meanwhile, every department is disorganized. read more

This ross is super good for finding soccer jerseys like BVB for $40 dollar and a AC MILAN training top jersey for $20 And player spect for cheap price. Ross is a good place to start your soccer jersey collection for cheap prices. read more

This shop is constantly disorganized. Though it's difficult to comment on the value and selection because some goods are unclean and out of place, the customer service is good. read more

Tons of inventory for the holidays, but there's so much product it's laying all over the floor, in abandoned shopping carts, the security beepers are going off all over the store, nobody can deal with it, too shorthanded. The checkout line wrapped around the store, only three registers opened. Please stop pushing your racks together to the point where a cart cannot even be pushed down an aisle. It was rough. read more

Came on my lunch to get some clothes for a trip and made the mistake of trying them on. The worker at the fitting rooms WAS RUDE AND ARROGANT ! My mother in law was told she couldn't wait for me too close to the fitting room DAVID INSISTED that's it's in or out. She's 77 and has anxiety so she just wanted to wait peacefully. When I finished his power trip went into full effect he would not let me take the clothes I was trying to purchase! That they had to be on the rail he had to count ALL FOUR OF THEM ONE BY ONE BEFORE I TOUCHED ANYTHING. This Hawthorne location has always just been that convenient. Rude and impractical practice should not be tolerated in this company!!! David's work ethic was not acceptable work ethics. And I hope Ross reaches out because I will be calling corporate. And the Cashier when I told her strutted her shoulders like why bother! Horrible store !!!!!!! read more

Ross Dress for Less - Department Stores Near Me - Hawthorne, California

WOW! This Ross store is hands down one of the smaller stores that I have been to the aisles are over crowded with racks full of merchandise. Is hard to walk around with a cart without bumping into other shoppers. I have been here before and I was lucky to find a several dresses from famous labels and were reasonably priced. Even thought I had a positive experience it ended in a negative experience because the check- out lines they are really, really, really long at this store which creates a negative experience. Today I came in to buy a couple of items however, the check out lines were so long I didn't have 40 minutes to wait in line to pay two items. I placed the items back on the rack and walked out. This Ross store is under staff they don't have enough cashiers to processes all the customers in a timely manner. They had three cashiers for 50 customers waiting in linee, some customers with cards full of items. Clearly the person in charge of scheduling the staff has a lot to learn. Is Simple just schedule more cashiers!! The employees at dressing rooms; the gate keepers they count the clothing items on the way to the dressing room as well as on the way out. They are very helpful and tbey seemed to work nonstop. read more

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When my sister-in-law was in town last weekend, her iPhone charger went missing. We agreed that stopping at a Ross or TJ Maxx would yield a replacement for a fair price. In our car, we have multiple types of Android chargers only. That has now been remedied. SIL and I went in to hunt for a charger and found a wall section devoted to electronic accessories. It was relatively easy to find. Though not organized in any particular way, there were a number of choices from which to pick. Most were about $10 for "fast-charging" cords of various lengths. In general, there was plenty of free parking, wide aisles, and a defined line queue for getting to a checkout counter. I didn't notice any striking displays or seasonal decor, but we were on a mission. The new cord successfully charged the almost dead phone during the time we were at dinner. Our SIL insisted on leaving the cord with us for the next time we need to offer power assistance to any of the kids with iPhones who ride with us periodically. Mission accomplished! read more

Ross Dress for Less - Temptations at the checkout line. - Department Stores Near Me - Hawthorne, California

Marcius who works as a cashier has got to have the worst attitude, he has no decency to be working in that position. If you're applying for a position that requires you to work with people, then be prepared to! Today he yelled at the customers in line to remove all hangers from whatever we were buying (basically doing his job for him). And because I didn't have time to, while I placed my items down he said "next time wait for me to call you up" which along with his tone, was rude enough. After I payed he noticed my facial expression caused by his rude demeanor and as I walked away he said "you're welcome" as if it was expected of me to thank him for the work he did with an attitude as if he wasn't getting payed for it. To summarize be prepared to find good clothes at the expense of being ridiculed over nothing. read more

This is by far the Less pleasant Ross I've ever visited. My experiences wasn't the greatest. The staff seemed very unhappy when being asked where something was located. There was a staff member that would allow me and my family take something off a rack because she said I couldn't get closer than 6 ft from her. I understand the 6ft rule when I'm line, but to not be able to get close to her to grab something from the rack, I thought was a bit ridiculous. The staff needs training on customer service and more training on Covid 19 protocol. read more

The line was out of control at least 29 customers ahead of me with only 3 cashiers. After waiting in line to be checked out for 20 plus minutes we were harassed at the door by security to count all the items in our bag. My friend had the bag while I had the receipt. She went to put the basket away and the security card is holding on the receipt. She standing there with the bag open and he says she needed to walk back over to him. After standing in for 20 plus minutes and spending damn near 200 dollars why would there be a need to check my bag. If I were stealing I would not have waiting line for 20 minutes. I will never shop at this Ross again!!!! Not to mention the store was filthy! Clothes, shoes and trash thrown everywhere. Bathroom looks like it hadn't been cleaned in days!! NEVER AGAIN!!! I'm only giving 1 star because I can't give a negative star read more

I went to return two items on Saturday, I was given a voucher and the rest returned on my debit card. I left and kept thinking while driving home the amount just didn't add up . Sunday morning I looked at my receipt and saw I was charged for something I didn't receive. I immediately called and spoke to Natalie and explained the situation, she said just come back with the receipt. I finally went to the Ross on ocean gate and explained once again what happened, she called the security to run the tape to see if I walked out with anything , the security said I couldn't tell . First of all I had a small Kate spade purse that's I could barely put my keys in the purse. I brought the same Kate spade purse that's I had when I first went to Ross on Saturday and I was applauded that he insinuated that's I could have put something inside my small handbag . He told me to go back to register 2 and speak to the manager, I waited until she was finished with her customer and explained once again what happened, she appeared to have difficulty understanding the receipt, she later went to review the tape along with the security guard and another staff member after over 20 minutes waiting she came back and told the cashier to give me the credit back , all of $7.71. I probably used that's much up driving to this Ross to get my refund . So sad that's I had to go through this , Ross has cameras all over the store and especially at checkout. Ross is my favorite store to shop but after this incident I'm gonna have to rethink where I would want my money to go . Moral of this story make sure you check your receipts and everybody is not honest ! read more

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This is absolutely the worst Ross in the Southbay. In terms of what they are selling, they have what all of the other Ross stores offer. Thus, this review is not based upon what they are selling. Instead, this review is based on the staff. The times I have been in this location the staff stands around the cash registers talking to one another and talking to other staff members out on the floor instead of actually doing their job. From this, the line builds up for absolutely no reason. I am truly surprised that the management of this store or the district management does not take a look at this practice because it is really driving customers, like myself, away. Moreover, once you actually get to the cash register the staff is commonly very disinterested and/or rude. Today, I made a purchase from this Ross and the person working the cash register shined the red price scanner light right in my eyes. Instead of saying, "I'm sorry," he thought it was funny. As we all know those scanner lights can be damaging to the retina of the eyes. A staff member should never do this nor should they think it is funny once they have done it. This is just one illustration of how bad the staffing at this location is. So, all I can say is, if you come to this Ross, buyer beware! read more

Ross Dress for Less - Department Stores Near Me - Hawthorne, California

They stop you going in and they stop you and search your bag as your leaving the store all the while the guard is literally 7 feet from the cashier where you just paid....Ross is freaking ridiculous read more

Tons of cloths. One of the few locations that is clean and not crowded. All Ross pretty much have the same layout. I would definately return to this lication. read more

Ross Dress for Less - Ross store - Department Stores Near Me - Hawthorne, California

Got some great clothes and a great sales for Christmas very excited I feel like there's more clothes in sales because less people are going out with Covid. read more

I came in today around noon and had a really terrible experience. A older gentleman name David, who was working the dressing room. This man had a hostile and rude attitude when I placed my items on the rack for him to count. He raised his voice at me and said "one side only." I moved my clothes as instructed and noticed he was checking mine and my sisters clothes thoroughly as if we were hiding things in the pockets or if sensors where taken off. He gave us our numbers and told us to not bring any clothes back to him unhung.... (As if we have never been in a dressing room before.) While finishing our try ons my sister dropped a pair of pants on the floor causing one of the sensors to go off. David watched me the entire time from the door way once he heard the sensor go off. At this point I was waiting for my sister to finish dressing herself. David then beings to yell.... not talk .... YELLS "I need the item that's going off" and continued to yell it until I said my sister was finishing dressing herself. As we both where walking out he attempted to block us into the dressing room using his Full Body to block the door way and SNATCHED the items that my sister tried on out of her hands. he moves from blocking my way and I see he had also moved clothing racks to block our way from exciting. I was completely in shock that he would go to such an extent from a sensor ringing....( I don't think it is uncommon for a sensor to go off accidentally.) I was in complete shock as I said before I was mad and embarrassed but wanted to keep cool to not cause a ordeal in the store. He continued to be hostile with my sister as she tells him she dropped the pants and it cases the sensor to go off. He said he needed to keep the pants and he has to send them up to the front. With and terrible tone of course. My sister still wanted to checkout and so did I although I felt embarrassed and in shock from David basically humiliated us and accusing us of stealing!!!!! As we were at the register theft prevention comes in to "turn off the sensor." And the cashiers wouldn't ring us up because David and the theft prevention guy had to have a word before they could check us out. Point of the story is the sales associate David at the Hawthorn (ocean gate) Ross location is on a POWER TRIP and is an extremely hostile worker. He had NO RIGHT to attempt to detain me and my sister even with the suspicions of theft. I would hope no one else receives the same treatment as we did. I have never had an experience like this ever in my life shopping. We will not be shopping at this Ross again. I already spoke with his manager to report him and she didn't sound surprised by his behavior leading me to believe I am not the first to speak up on David's poor behavior with customers. Based on the extremely disgusting and disrespectful experience that my sister and I experienced I will be taking it to corporate. read more

The store looks like a tornado hit! Items all over the floor and thrown everywhere! I cannot believe this store is still open!

This is a ranking based on "bang for the buck" pricing. I was looking for an exercise Yoga Mat, and Ross (as well as Marshalls) has them typically in the Athletic Shoe / Activity section in a bin. The prices range from as low as $5 when on clearance to around up to $15, but most are less. Comparably, the same mats can be found at the brand name sporting good stores like Big 5, Dick's, Sports Authority, Sports Chalet, or even at Target, Wal-Mart, K-Mart or other stores for at least twice as much for something of similar quality. I think Ross (and Marshalls) is able to sometimes sell these so affordably as they're brand new condition, but probably discontinued brands or product lines, sometimes a mat that originally was part of a bundle or a kit or something a fitness company had distressed inventory they wanted to liquidate to a discount retailer like this. In any case, it's nice to come here to price comparison shop. The parking is easy. Sometimes the inventory is like finding a needle in a haystack in terms of organization, but it's also like finding buried treasure and can be fun n' rewarding to shop here! read more

Some designer cloths that are a bargain. Limited selection, some items may have been second rate with possible hard to detect damage.

Big bro asked: where can we get TSA approved baggage locks? Since I just came from the party store next door, I decided to check if Ross carried them. Took 20 seconds to spot them. Much more organized than other Ross I've been to. When it comes down to electronics, accessories and things like TSA locks, most Ross stores don't have them arranged properly. The same identical items could be on opposite sides of the section. Not here, though. I found them quite easily. Can't complain about check out either. As the line grew long, the more cashiers opened up to get us outta there quickly. Might be a notch up compared to my usual... read more

My search was really narrow, I wanted a new pair of Reef flip flops and they had them in my size. Checkout line was kind of long and did take a while for me to get through - 10 minutes. Not that I expected it, but I was never approached for any type of customer service. Security at the front door did say hello and greeted me. read more

Ross Dress for Less - Department Stores Near Me - Hawthorne, California

A manager Named Katarina at this location will not listen to her guest. She will not attempt to listen to get to the bottom on this situation. Instead of deeculating the situation she will escalate it. The issue started by a dressing room associate who told my wife to leave the cart outside. And he will keep an eye on it. When she came out she looked for the cart. We asked the guy and he looked like I don't care. The manager Katarina came in and immediately took sides with that associate and would not help. She is not a good manager and should be retrained. It took another manager victor who started to do the same and not believe us. Then we talked to him more and he found out the truth. So beware that this manager is not great. read more

I came here with my mom and my baby. I went straight to the shopping carts and after walking away in it I realized that the cart was not working properly. I went back and the loss prevention worker grabbed another one for my right away. Great customer service. It seems like the store was being audited because there were a lot of guys in fancy shirts. I mainly came in to check out the rugs but was very disappointed with the available selection. I'm usually really good at finding great things for cheap at Ross. I'm not into my next Ross to check out the Ross selections :) The store seems a little messy and there were girl items in the Boyd section and vise versa. Also, things were labeled inappropriately as tops were in bottoms and vise versa. It's also a little run down and seems like it needs a makeover. Parking was very easy to find and there were a lot of space. The shopping center also had a tjmaxx, a Home Depot and a toys are us so there is definitely a lot to choose from. read more

Long, long lines. Two cashiers open. Employees putting away clothes. Wanted to pick up a fast hat. Ten minutes in line and half way there.

I can't begin to tell you how awful the restroom is. Yes, this place does have good deals on clothing and other items if you have the time to go through and make sure they aren't defective etc., and I do go here to purchase less-expensive Christmas toys and clothing for my kids, but it is SO dirty and unsanitary it isn't even funny. They need some major cleaning staff upgrades. read more

What a horrible location!!! Line is too long, no customer service! Only one cashier working and she's talking on the phone through her EarPods!!! She's not focusing and forgetting what she's doing! Like seriously is the conversation that important?! She's not even trying to work faster! I had a return I waited about 10 minutes waiting for her while she's fixing other clothes from previous returns!! Never coming here again! read more

Sooooooo, I was greeted at the door with "Hi welcome!" By this gorgeous woman, I think her name is Ash something. The store was clean and the clothes were reasonable. I would go back especially if the Ash girl is there. But the bathroom was nasty & the fitting rooms don't have locks tho. read more

My FAVORITE Ross store EVER!!!! They closed late but not only that, the prices were insanely nice. I scored 2 items and paid less than $10 =) read more

The line is long 30+ people and only two cashiers. Cashiers are rude and have attitude. Never going here again.

I haven't been to this Ross in a while - I have a problem and need to stay out of these stores - but since I was ranting and raving about great shoe deals from this chain, I figured I'd share that this Ross is the first one from which I purchased Michael Kors shoes. See my pictures! read more

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Very disappointed with my visit to this store, bad services, seems like every time I visit this store their restroom is out of service, which is unacceptable, because if we go to spend our money there, they should provide us with the services required for a decent store. Not satisfied at all! read more

i would love this place a lot more if it weren't for the long lines. unless you come the second they open, the line is usually 5 deep any given time of the day. sigh... this spot has plenty of parking available. you can usually find one right in front of the store. they have a varied selection of clothing, household and other random useless stuff. prices are awesome and are heavily discounted from traditional retail locales. i've also found exercise equipment like my jumprope and mama's yoga cylinder. overall, the prices keep me coming back. even when the lines are crazy. read more

This is a pretty good Ross. I've been here a few times when in the area and always found what I was looking for. It's pretty clean and the staff are pretty nice and helpful. I love how cheap it is (as are all Ross Dress for Less stores) but still, love that I can find pretty much anything I need on a budget. read more

Always a mess, never really organized. I know its Christmas now, but even in the reg season this store is a straight mess. The stock isnt the best either, nothing good. The mechandisd is either torn, ripped, zipper broken. Aisle cramped and never really ORGANIZED! Hard to find items you are looking for, packages open, products broken. The line has its good days and bad days, its more the sales floor. Love the chocolates as a gift butt every last package seems to be open. I have to always make sure my items have prices, because i hate having to make some one do a price check. All and all it needs a lot of work, the sales floor needs alot of attention, the association's maybe need a little more sense of urgency, I dont know, some thing! Please help them and it'll be a good little store. read more

They had all I needed and more for windows and couch pillows but man can u do something about this line? 25 people in line and only 2 open cashiers?? Where is the manager? If there is one he/she should be fired or given a lesson in customer service. read more

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Every time I'm in California, I always stop at a Ross. You can find some nice stuff. No matter which Ross I've been to, I could always find something to buy. I took off 2 stars because it's like a BATTLEFIELD shopping at a Ross! The customers are RUDE. My goodness. People don't say excuse me, people don't move when you need to get through (even when you say 'excuse me'), & people cut in front of you. Wow. Not only that, the place has no air (at least it wasn't on when I was there) so, people are even more irritable when shopping. Lastly, the lines are INSANELY long if you come at a certain time (evenings & weekends). I normally like to go there right when they open because it isn't as bad. The employees are pretty friendly & so are the security guards so, that's always a plus. Besides the rude customers & the long lines, I think Ross is still worth a visit especially for us out of towners who don't have a Ross in there city/state. read more

This Ross has a good variety of clothing and jeans. The junior section has so many jeans I always find 1 to 2 pairs that I love. Usually the other 2 stores I go to I just stroll by the section to try my luck and I rarely get lucky. I bought pre teen clothing and accessories and saw lots of options. Point is this Ross is my favorite. read more

Rediculous on how long this line stretched out to. 30 minutes to check out! There were only two registers open & to top it off there was merchandise all over the floor. This has litterally detered me from coming here ever again. Only thing I can say that stuck out to me in a positive way were the smiles that the employees at the registers had. read more

Ross Dress for Less - The line was wrapped around. - Department Stores Near Me - Hawthorne, California

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Everything was good until i had to check out. the two cashiers working the line were in conversation with each other, laughing and telling personal stories to each other, the customers were very much a lower priority. My cashier totaled up my purchase before i was even done emptying the cart. I had to interrupt her conversation with her co-worker to explain I wasn't done emptying the cart, she looked confused and more importantly gave me a look that said why are you here. it was very annoying. I bought a lot, i needed bags to take the items to my car however the cashier didn't have bags bigger that a lunch sack. fine, i could take the cart to my car, but on the way out security stopped me and reminded me that the 8 foot pole attached to my cart would stop that from happening. Apparently in this situation the only way out is to drive your car up to the front door of the store, in the red zone and load it that way, this could have been avoided with bags that fit throw pillows. I went to my car, parked in the red and when I went to grab my cart the security person asked if i paid for everything, i said the receipt is in the bag, and told him that this was the worst experience I had! read more