Please don't come here unless you are a size triple zero. Clothes run extremely small and are cheaply made. The Asian woman who work there were very rude they watch you as you shop. I felt very uncomfortable in the store. I felt ass though they were talking about me in their language. They aren't very nice please don't give them your bussiness read more

as I was shopping @ the Q store in the south bay galleria,December 20,2023, I picked up a lavender sequin dress and was wowed! by how pretty it was, the asian lady at the cash wrap counter was there looking at me like "don't touch it"just mean looking. I picked out my size and proceeded to shopping until i noticed I was being followed around.I eventually put the dress back and decided not to buy anything after 'all and shopped at the other stores instead lol it was raining that day so yes I had on heavy rain coat,a beenie hat and a surgical mask covering but my backpack was clear! anyway, I get it, people steal. Blessfully, I do not steal . read more

Horrible!!! I bought a cardigan that was too big, so I wanted to exchange it. Literally only $11! The manager was a horrible money hungry women! She looked at the sweater literally for 5 minutes straight trying to find a reason not to exchange it. She found the most small string out of place, that was there before because I have never worn it!!! She told me I could not exchange it and laughed when I was upset. Literally will NEVER shop here again. Straight up trashy! I work in retail myself and would never treat a customer like that. I went back and gave her the caradigan and told her she could keep it and resell it because that's the quality of their clothes. She will 100% resell it. Also, why in the world is there 3 Q stores in the mall?! This mall has gone completely down hill. read more

Q - Trashy management! Horrible! Do not shop here ever! - Women's Clothing Near Me - Redondo Beach, California

The store manager is completely unprofessional and incompetent at the Q next to the Khols at the South Bay Galleria. We had an exchange from a purchase made earlier this week. Receipt in hand and tags still on the item. We were exchanging it for something double the price and were about to pay more. First she took forever pretending to find the barcode on the receipt. 2 minutes later she found it (there were only a few items on the receipt). Then she examined the item and there was what appeared to be a double knot in part of the seam. She claimed it was damage caused to the item and couldn't exchange it. We spend probably several hundreds of dollars at Q a year. We'll never be returning. And just to prove we weren't after the money or trying to scam, we then told her she could keep the item without giving us a refund. We all know the reason the clothes here are cheap is because of the lower quality. You get a couple wears out of it then trash it. And that's ok, you get what you pay for. But knowing the quality of the clothes you sell, and then to claim there was damage caused to the item that is clearly just an example of the quality of your clothes, is simply idiotic. read more

NEW window Display! LOOKS A LOT LIKE FALL! (wish I would have taken a photo) Looks super trendy, professionally done! I got a super cute pair of earth tone (brown) wedge boots here for $33.00, they look similar to JC but not as Bulky, donkey like at the front, material is not real leather, but hey! they are shoes and are destined to get ruined somehow! I Got a couple of $5 Cali Life tanks. and an oversized cardigan sweater, which I AM LOVING! Great store! Love how you can find such unique looking items at a moderate price range. BUT, I Knocked off a star because some of their items LIKE THEIR shoes, and purses can be priced a bit high.. $50 for a pleather bag, it was cute, but not for $50.00, Maybe $40.00, but thats pushin it! *AND you know they bought it for $10.00 ALSO, the hispanic chick working there did not look pleased to be there, it's nonetheless work, I know! but I am noticing many hispanic girls that work for asian bosses tend to me rude, and straight faced ALL THE TIME! do they not have any customer service standards? And Long lines with one register open!? Not a happy site.. I witnessed an older lady getting the boss lady's attention to open another register, to pace up the line! read more

Q - $48 - Women's Clothing Near Me - Redondo Beach, California

I was looking for a white top... So I found one in clearance but it was a small size so I look for a bigger one ... keep in mine it was the same top white same design just different size but notice the price different I went to cashier and ask could I get it for the same price as the small clearance one I had found the Mgr over hears us taking and say no it's made from 2 different company which in I thought was dumb it was same top different size... so she wouldn't accommodate me with price I still went ahead and purchase something else... they need to learn customer always come first we are who keep u In business... read more

Horrible Horrible customer service I managed to walk around the whole entire store without one person saying a word to me ‍

The employees are too busy talking to each other that they don't have time to greet you . The customer service sucks . The employees look at you up and down like they're bothered by you . Save your money and DO NOT SHOP HERE .!! read more

This is not Saks. It's not even Forever 21. It's verrrry inexpensive, trendy clothing and accessories that you don't feel guilty wearing once and tossing because of the low price point. I like picking up random stuff like tank tops and sunglasses that I will probably lose in the matter of a week. Fun Fact: Based on the majority of the customers I've seen, I think they do casting for those Teen Mom reality shows here! read more

I used to like shopping here when there was better employees! Now they have young ones who are rude and don't greet you. My sister had told me they keep looking at her and didn't even acknowledge her and was too busy talking to another employee they were lucky when I went there weren't working cause I would've had them fired that same day. They have to work on there customer service foreal read more

The cashier is super slow, we wait in line like 20 minutes for just one item. And they dont have plus size

For the past couple of years I've bought my clothes and accessories from Q. I love the deals and how it's not bad quality merchandise. The staff is really nice and organized too! :) read more

Horrible manager. Do not go to this location nor should you shop at this store in general. Horrible customer service.

I urge you to not shop at this store. The employees are really kind, however this store has the most rude, unprofessional, and disrespectful store manager ever. I had bought some pants and after trying them on at home, I realized they did not fit. That is when I had to drive back and exchange them for a different size and style. When I was getting ready to pay they told me they could not exchange even if they did not fit. Mind you, their fitting rooms are closed. So I asked if there was anything else we could do so I wouldn't waste my money (they don't accept refunds) and she just started raising her voice and interrupting me. She didn't even let me decide and just issued the store credit. She had no type of sympathy and I received the worst customer experience ever! I don't understand why they don't accept refunds and why they only do one time exchanges and store credit. I never experienced this at any other store! I understand it's the store policy, but I feel like it's unfair since we cannot try on the clothes in store. If they don't fit or if we don't like the clothes then we are still forced to get store credit and continue shopping there. I feel like if they want to have a one exchange policy and not do refunds they should at least have their fitting rooms open (that way we can buy something that actually fits). If they can't open up the fitting rooms they should life the one time exchange. This whole experience made me realize they're sooo money hungry they don't care about the customer! Even then, I think they should work on the way they provide customer service. I've worked retail and I will never treat a customer the way I was treated today. The manager provided a horrible shopping experience and I was still forced to let them keep my money because of their store policies. Please do not spend your money here and buy else where. If I could give 0 stars I would. read more

May 15th I walked in with one thing in mind...to find a graduation dress. As I was browsing the store I could feel the awkward silence as the owners watched my every move. After trying something on, I asked an Asian girl with blonde hair and glasses for help. She seemed so annoyed when I did so . She gave me so much attitude and made me feel unwelcome. Basically all the girls who work there seem to lack customer service, don't want to work, are moody and will not help you at all. I found the perfect dress myself and I decided to get out of there as soon as possible. I loved the dress because it was such a bargain and it was amazing but the terrible employees made me not want to come back. I think that the store has awesome clothes for affordable prices but their staff needs to be replaced. read more

I love this place so cheap and always have cute clothes! Even though it's small I always find at least one thing :) employees are kinda useless though.. read more

Trying to buy a pair of shoes and ignored two employees refused to make eye contact and one walked behind the register and still refused to acknowledge me the manager who was on the phone in the back finally came to help me read more

Some cute clothes, especially for the prices. But the customer service (or lack thereof) makes me not want to shop at either of their locations. The proprietors alternate between staring balefully or, if you make too much noise, stalking you around the store. The sales girls are at best inattentive, unless you ask a question or to try something on, at which point they become impatient, dismissive and rude. I had it happen to me and saw it happen to several other customers. The one by Kohl's is very cramped and hard to move around. The one by Victoria's Secret is much brighter and more open but again, the huge amount of attitude from the staff is prevalent. I almost bought a shirt at the one by Kohl's. I was on the fence because I felt the design didn't merit the price. The owner/manager looked at me in annoyance when I approached the register and the sales girl who finally came over to ring me up seemed so put upon and irritated that it helped me decide: I turned around, put the shirt back on the rack and walked out. read more

OMG the clothes are waaaaay cute/sharp and not ultra expensive!!! Picked up a $6 dress on clearance rack which is beyond cute!! Things look well made... did I say the clothes are SO pretty? The 'look' of their clothes is sufficiently different from other stores in the mall so I don't feel like I'll look like everyone else. read more

i love this store , cute , stylish clothes , and its afforable . half of the store is regular size clothes the other half is plus sized and all the plus sized clothes are very stylish - you dont see that that often. read more

Worst store ever! I went to buy a dress for my daughter it didn't fit her and when I went back the same to Exchange it I was told dresses are final sale the dress was not on sale what store doesn't exchange within 2 hours of your purchase. read more

i am a former sales associate and do not work here. the manager is completely rude and is making my life a living hell. how can she treat her employees with such disrespect read more

Worst costumer service, owner was ignoring me and didn't want to sell me something out of the window. I left there feeling angry and disappointed. read more

I have been to this store 2 times and both times the customer service has been awful. I bought a pair of shoes there and when I got home noticed one of the shoes was missing a strap. I went back a few days later with my receipt and asked for an exchange or a strap. The employee accused me of losing it and kept telling me it was a final sale. I told her the shoes had not been worn and demanded she exchange them or give me a strap from one of the other shoes. She finally went to get another pair of the exact same shoe and one of the straps from that pair was missing too. She then realized the straps are being stolen off the shoes. She agreed to give me another pair but kept asking over and over again to try them on because she didn't want any more problems! This store has the worst customer services ever and I will never buy from them again. If they want loyal customers, something has to change. I believe in second chances but they failed again. read more

I have always shopped here with my sis and mother since it's been open. We had gone last week, and we all bought a few clothing items. My mother had a sling from arm surgery, and couldn't properly try on a jacket she liked. She decided to buy it anyway. We got home, and she ended up trying it on with out her sling and it ended being too snug. We went a week later to exchange it for the next size up or anything similar really. The manager named Sunny Yoon said my mother had worn it and refused to exchange it. The tags were still attached, and we had the receipt, AND went within the indicated time frame for exchanges. My mother and I both were thrown off by her accusations of it being worn. I'll admit there was minor lint on the collar of the jacket due to it sitting at home for a week, but there were no stains of any sort (or any wear and tear). I know that this is a low end clothing store, so I'm not expecting prime customer service. I was only expecting the bare minimum, to exchange something that didn't fit. The manager, was rude, horrendous and didn't even look us in the eye. I highly suggest you shop elsewhere. read more

I agree with the other reviews. Yes, cute stylish clothes for very little money. I have 2 girls who enjoy the type of clothing sold here or at Forever 21 and comparable. I too feel if they only last for 2 months that's a great run and don't feel guilty throwing them out for the price that I paid. When I paid $50 for 6 items, I thought GREAT deal until I got home to wash them and I noticed one of the shirts had two small holes in the front. I went back the next day (with tags and receipt)...less than 24 hours later and the owner refused to exchange...YES exchange and mind you I was going to purchase two other shirts as I was planning on exchanging this $5.99 shirt for the same item. Not only did she refuse to exchange the item, she accused me of washing it and damaging it myself. I find her business etiquette and the store quality less than par. Note to anyone shopping here, make sure to check the quality of the item. I will never return to this store due to this experience. As we all learn in life..there are many options and this will never be one of mine again. read more