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    Ross Dress for Less

    3.0 (9 reviews)
    Open 9:00 am - 10:00 pm
    Updated over 3 months ago

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    4 years ago

    Would give 0 stars if i could they decided to update the system at 9:10am when they open at 9. I dont see how thats in any way logical

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    8 years ago

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    Burlington

    Burlington

    2.2
    (9 reviews)
    0.1 mi
    $

    I took back an item purchased for my mom this morning. To avoid long wait times I arrive at…read more09:00hrs and took position two in line. The female associate who assisted me stated intimate item (bras) detached from the hanger returns are no longer accepted since and due to nCoVid19. I asked does receipt state the policy or this posted. The cashier stated no. So, I took my receipt and the items (a 3 pack) to my car. Once there the exchange did not sit right or make sense to me. I returned to the store went to the bra section a located numerous bras not attached to the hangers with the plastic insert. I took them to the register and showed them to the associate. By her premise, anyone purchasing the items would find the them non refundable. I brought this to her attention as well as the statement on the reverse of my receipt stating "If for any reason you are unhappy with the purchase, return the item within 30 days for refund." At that time this associate exclaimed, I just work here and asked me to please to talking to her. I explained that I only wanted clarity as the store practices (detached items), the policy on my receipt and lack of posting were inconsistent. Her inability to hold an intelligent conversation and explain the discrepancy cause me to requests manager. She became extremely agitated and flipped her inability to articulate or defend the policy in conversation stating she was giving me the energy I was giving her. WHAT the heck this is business. I don't care about your energy. I'm a customer and you represent Burlingtons whether you like it or not. The manager understood my concerns and points of contention. He and his assistant promptly and courteously resolved my issue. Customer service, conflict resolution, problem solving and professionalism all mirror a company's standards. This cashier displayed none. The security professional displayed greater customer service and attentiveness than this the cashier, asking if everything was alright and how could she help. Really sad. The three rating is only because I made a second trip into the store to resolve the issue. On a side note. nCoVid19 being the reason not to accept intimate returns, I hope they know there are people (men and women) who do not bathe or wear underwear or bras and return pants, shirts, blouses and dresses.

    If it's really cold you might need one of these. But then it's called Brrrrrrr-lington…read more Burlington is a very popular company and sells very expensive coats of all kinds. They have some really huge locations and then some much smaller ones. This is a fairly big one located way out in the Northeast section of town right next to the highway. The whole plaza is new and it's cool that they have a Burlington here, although coats are not usually too necessary in Houston, at least not the the bulky heavy baggy kind anyway. Still it's a cool store to have up here, and if it was a little bit cheaper, I probably would give it a better rating.

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    Ross Dress for Less - womenscloth - Updated July 2026

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