Great selection, store needs little organization, great price And customer service,Veronica isa appreciated,

The cashier - Brianna was so rude and impolite. When we paid the slippers, we found out both slippers are different prices even same brand and style but different sizes. Then, we decided not buying and also said 'sorry' not once but 3 times. Brianna does not have any response. Then, we just bought a bag of chocolate biscuit costing $3.99. We paid $5.00 and she gave us back $1.00 and told us that she does not have a penny. We don't mind paying one cent more. However, her attitude was bad and impolite. Did we do something wrong during the payment processing? We are so disappointed about her customer services Please improve your employees' training with a basic customer services. Thank you! read more

I don't know why there's so many poor reviews but this is my favorite Ross location in the area compared to ones in El Monte, Rosemead, and Alhambra. It's clean and somewhat organized! I like their selection of stuff a lot more than other locations even though the others are bigger. The stuff isn't all messy and fallen on the floor like other locations so I like that it's not overstimulating. It can get crowded on weekends but nothing too crazy. Their parking lot is huge so there's never any trouble with parking. The cashiers are always friendly and the security always greets me when I come in and says bye when I leave. read more

Ross Dress for Less - Department Stores Near Me - Monrovia, California

i am very happy with Karla ( with brace) new employee in this location, she has a lot of patience with me, i try to use my gift credit card many times don't work, she is very helpful to help me with great service. I truly appreciate her. read more

Ross Dress for Less - Great deal and great cashier Karla - Department Stores Near Me - Monrovia, California

Nice staff and security. Not many selections usually, I see the same stuff and the new ones seem to be scarce whenever I go. Price is the same, although they're clearance items aren't as many. It's another hit or miss today. I didn't see anything I wanted and as the fourth Ross so far, still can't find my dress... read more

Ross Dress for Less - Store front - Department Stores Near Me - Monrovia, California

Maria the manager is so rude and nasty along with the employee Jessica. They treat customers like shit, yelling at them. Definitely that Ross needs a new manager because she's teaching her staff to be nasty and rude. Will be calling corporate to report and investigate. read more

I like coming to this store to browse for new items with great deals. Ross tends to have better bargain deals than TJ Max or Marshalls. I usually find a few good items at this location, however, there are definitely PROS and CONS for this location PRO: 1. large variety of clothes for men and women 2. decent luggage designs and styles CON: 1. dressing rooms are a mess (We went to the back dressing room and there was a sign that stated "closed, go to front dressing room". When we went to the front dressing rooms, there were signs that stated "closed go to the back dressing rooms". Not sure what this was about but we wasted 10 minutes trying to find a staff so that we can try on clothes) 2. employees that pretend they are busy and not at registers to check out 3. some clothes are damaged or food are opened and they still put up for sale. This isn't right. 4. restrooms are not cleaned on regular basis read more

Ross Dress for Less - Department Stores Near Me - Monrovia, California

Rude costumer service . Mid age lady at cashier was very rude when I asked for service. Other associates are great just this one was rude . read more

Ross Dress for Less - A suitcase with lots of scratches. She refused to give no return 10% discount. - Department Stores Near Me - Monrovia, California

My sister like Ross, but when we are going to fit. The main fitting room is closed. The lady told us to go upfront. But the security guard said it closed an hr before closing. But they closed at 11. The time we went to fitting room around 8-8:30pm. This is ridiculous coz they shld announce it. This is first time i heard fitting room closed early. And they are a clothing store. read more

One of the worst ross you could visit. This store closes their restroom 3 hours before closing time and will say they do not have enough staff to care for the restroom. Also they had doubled charge on an item on a receipt right before closing but doesnt wanna fix it because they cant open their door?! They are still in the casheir and will be a minute or 2 to fix their mistake. Very unconvenient to come back next day just to fix their mistake. Worst ross. Dont come here read more

i would give it a 0 if i had to, i have loved and came to this ross for years but as of recently i have dreaded coming here. i went to this location on 6/6/25 around 10pm with one of my friends, we came to look at clothes and to try it on, there was only one fitting room available and it was the smallest one, my friend and i went in there bc we wanted to get try on clothes, buy them and go home. nothing was said because we both went in the fitting room (mind you this is something i have done before and it's never been an issue) anyways, so we hear the workers talking about us saying there is 2 people in the fitting rooms and rushing us to get out, so we sped up a little bit because maybe they wanted to be done for the day, and we grabbed the clothes and hangers of the clothes we were going to buy and put them on the rack, the security guard with the glasses then scolds us and says oh there's two of you in there? (with an attitude) and then she says next time there shouldn't be two of you in there. ummm since when has that ever been a rule, i could've been in there with my daughter for all they know, if that's a rule than post it up in your fitting room, i felt almost profiled bc this is the second time something like this has happened to me. i walked in with a small backpack around a month ago that contained my laptop and ipad. and the SAME SECURITY GUARD kept eyeing me down, i bought something both times. thanks for nothing to that security guard you ruined my night, to the cashier that rung me and my friend up thank you for being kind. but damn YALL GOTTA FIND A BETTER SECURITY GUARD BC THE FIRST ONE DID NOT SAY NOTHING AND THE SECOND ONE IS SAYING SOMETHING ABOUT A RULE THAT DOESNT EXIST. don't take ur job too seriously now ur a security for ross.... humble yourself. ANOTHER THING! how does corporate look at these yelp reviews and doesn't come into your store to see what is going on, cause clearly the problem is the staff and whoever is training them, i've worked in customer service and being rude to a customer isn't worth it hunny. go to work and get ur money up not ur funny up an all but treat people with respect that's why this store has 2 stars, how embarrassing..... get a life and stop assuming the worst in everybody. read more

Monrovia Ross is the WORST!! RUDE customer service. Wouldn't do my refund unless I did an exchange! I had my receipt. She tried to tell me there was something wrong with their system AFTER the transaction had already started and AFTER I declined to do an exchange. The store is messy and not organized. Go to Pasadena Ross, much better selection and nicer people. read more

I go to this place cause it has assorted and beautiful things to offer. From wardrobe to essentials. Place is big and staffs are very kind. Things here are very cheap. I just visited it last Tuesday, seniors get discount on this days, and my son and his wife who are visiting me was a very happy customer when they left the place. Visit Ross Dress for Less for a wide selection of items to choose from, BUT be aware you must have a self control otherwise you will end up buying things you may not need but love the prices. Don't tell me I didn't warn you ! Just carefully, slowly browse on things you see and you will really find what you are looking for plus more ! read more

Ross Dress for Less - $36.00 minus 10% discount - Department Stores Near Me - Monrovia, California

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Cashier, Assoc: #539806 was very, very rude to the customers. I saw how rude she was to the customer in front of me, myself, and the customer after me! When I told her that she did not have to be rude to me, her response was she has a lot of customers! I was sooo upset and just walked away. The woman in charge of security, I guess, was as rude. When I mentioned to her my experience on my way out, her response was that she does not manage the cashier and that I should speak to management and then gave me the look! Wow and to think I shop at Ross regularly like 2-3 times a month! Please HIRE more workers/cashiers so that your employees DO NOT take it out on your customers and so that they can provide GOOD customer service. Also please train them on how to treat their customers respectfully! Also, I used the restroom and it was dirty and things don't work! Disappointing, very, very disappointing! read more

A pretty nice, high end Ross compared to the other stores I've visited. The clothes are very trendy and cheap. The store is organized and clean. The fitting room has good lighting and mirrors. I actually stopped by here after prom dressing with my friends and found my prom dress here! $20 for my prom dress. What a steal. read more

Ross Dress for Less - Department Stores Near Me - Monrovia, California

Associates @ check out counter are lazy and don't want to help customers. It's no wonder they have such poor rating. The management needs to train their employees. Never coming back. read more

I went shopping here last night before the sales tax increase. Ross is very similar to shopping at TJ Maxx, a good place to search for bargains on apparel for women, men, and children, plus housewares, jewelry, wallets, toys, cheap dvds and other closeout items. To shop at Ross, you need to have patience and don't come here expecting to find exactly what you want each shopping trip since the stock changes very often during the week. This store may or may not have the same styles as another Ross store. This store is of course dominated with lots of women's apparel, dresses, and shoes up the middle and left of the store. The men's section is to the right side, but there are still plenty of styles of tees, shirts, and pants. The men's apparel at this Ross store is organized pretty well by size, so I can search or "bargain hunt" through the racks accordingly. I bought some nice shirts and dress pants for $11.99-$19.99, good markdown prices. However, the men's shoe selection was picked over. I did find a viable pair of dress shoes ($24.99), but I decided not to purchase because the sole was too big. Oh yes, this Ross store offers a 10 percent senior citizen discount on Tuesdays. DANG! It was Tuesday and I should've dragged my folks in here, which would've negated the high CA sales tax, J/K! Overall, I give Ross Dress For Less 4 stars since the sizes are organized well and I usually find something I like, but not exactly to a T. read more

Ross Dress for Less - Department Stores Near Me - Monrovia, California

Store is a mess and lack of selection, manager on duty cares more about talking to employee of personal matter than customers. Terrible experience. read more

This is one of my favorite rosses ! It has a great amount of things for the entire family. The kids always leave with something in the shopping cart dogs love the treats we buy them here as well. Staff is amazing read more

STAY AWAY FROM MONROVIA ROSS - RUDE MANAGER, her name Patricia!!! She is rude, with zero manners, without any regard for what comes out of her mouth. She started raising her voice when I asked for a return an item not used or damaged $12.99 purchased two weeks ago, with an outside hanging two tags and a receipt that all matched. She refused to return it telling me that I used it. When I refer to the store policy. She started raising her voice and falsely accusing me. She has zero understanding of her store policy. She humiliated me in front of everybody with zero regard for her action. If you are trying to return any items, be careful because she will humiliate you and accuse you of using the item they sold as is (USED) with a stain by just putting a tag on it. She should be trained before managing the store. It's not just hanging the manager tag on employees. She should be demoted to another job that she doesn't have to deal with people because she has zero human being manners. She should be educated on becoming a manager and not just carrying a title without any qualities or education of a manager. ROSS HAS TO EDUCATE THEIR EMPLOYEE BEFORE HANGING THE MANAGER TAG ON THEM. THEY SHOULD BE EDUCATED TO HAVE MANAGER QUALITY BEFORE MAKING THEM, MANAGERS. SHE HAS A LOT TO LEARN ABOUT HOW TO TALK TO HUMANS. SHE HAS ZERO CLUE. ROSS store don't just put tags on used items. First, check your items before putting them on shelves so your employee would not accuse the customers!!! read more

Ross Dress for Less - RUDE & DISRESPECTFUL MONROVIA STORE MANAGER. - Department Stores Near Me - Monrovia, California

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Customer service is terrible. All workers at THIS SPECIFIC store are rude and treat customers very badly. They accuse customers of opening already opened boxes, miscalculating prices on specified items, and leaving the entirety of the store in a mess every time I go. The managers themselves also do not care for customers as well, and the experience overall is very, very bad. Definitely do not shop at this store and avoid going to it at all costs. 2.2 stars on Yelp shows how good of a store this really is. All the other ratings on Google must be lying because of how they really treat their customers when something so simple comes up that can be fixed so easily and they need 3 WORKERS to come and help with it to harass the customer instead. Amazed they're still open. Dirty environment with the worst workers I've ever seen by far. If I could give half a star, I would. read more

I find good value in the dresses I purchase from Ross, especially cocktail and dressy styles. Headed there now for a new cruise wardrobe!

I came in to purchase a few items and it was truly disappointing that there was only ONE cashier They need to have more cashiers to reduce my wait time. read more

This Ross is a joke. There was one register open while 3 employees stood around talking. It wasn't until the girl behind the register asked for back up did she get any help from the group standing right in front of her. The security guard is a creep and makes you feel uncomfortable. You're better off going across the street to Walmart read more

Really bad customer service , they don't have any change, they said they don't have no coins. So they keep my change

Three stars for the store, but 5 for Employee 955934. Assisted me with two separate transactions today, one high end return, one purchase of multiple items. She is gracious and helpful and efficient, competently running registers solo so the rest of the team could attend to other duties. I would hire her in a heartbeat. read more

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Alyza the cashier was extremely helpful, opening one of those crazy fortified car accessories for us so we could use it on the road. The restroom attendant (didn't get his name) was quick and kind. Well maintained store designed for social distancing in mind. Thanks for a great experience! read more

Assistant Manager, America treated me and her employees like garbage. She is a complete embarrassment of customer service and good leadership. She has a dreadful attitude and should consider looking for a job where she is not a customer facing employee, and is not a manager. She had a power trip with me (a customer) and her employee over a discount on a cracked cabinet. Her attitude was disgusting and represents the stores management and brand poorly. read more

I am a little surprised to see how low the overall rating of this store is on yelp (at the time of this review). I like coming to Ross in general to purchase cute dresses because they always have an excellent selection of formal & casual types to choose from. Dresses that I have purchased here have at most cost me $20 ish and has dressed me perfectly for summer weddings, award ceremonies, professional conferences and even for one of my engagement photos shoots before I got married. I totally love Ross over Marshalls any day. This location here in Monrovia (in the same plaza as David's Bridal & Ortho Mattress) has a great selection of clothing, shoes and decor items. Clothes and items are clean and most aisles are clear of things on the floor (however, it can be a challenge for any store to keep up with the proper sizes of clothing aisles in the right size category if all the customers are constantly putting all of the items in random places). There are separate changing rooms here (for both men and women) and the limit to bring items into the dressing rooms is 8 items. I think the women's changing room is clean and is enough space to hang up to items to try on. There is also a full length mirror in each room so you can admire the way you look in your possibly new threads. Parking can be a challenge sometimes as the lot really isn't as big as it may appears to be. Overall, really enjoy shopping here and adding new fashionable items to my closet for less. read more

I'm more of a Marshall's fan but last night I did find some goodies here and at sweet prices. That being said, I got a Ross gc a few years ago and I still hadn't used it up until last night. The time I did go before,most of the things I purchased could be bought from many other stores. My main beef with Ross is the security guards floating around. it just makes it uncomfortable to shop! I know stores have their reasons but dangg put them undercover or something. I get the same vibe in Whole Foods but at least those guards are somewhat friendly to the guests. Idk Ross aiight but overall Marshall's is more quality items (yankee candles,body shop body washes/butters,cozy socks,household odds and ends,amd a pretty legit clearance area in each dept! They also provide a nicer shopping experience. read more

Ross Dress for Less - Ross haul (bath sheet,3 wash cloths,cooling pillowcases,set of bras) total came to less than $33 - Department Stores Near Me - Monrovia, California

I've been so sick of going to the Ross in Alhambra and the one in Pasadena/Foothill, thank goodness my boyfriend decided to go buy some stuff for his place and we founded this. This Ross is located on Mountain View/Evergreen St, in the same Plaza with The Home Depot and also right next to David Bridal. I won't blame you if you miss it because you can barely find The Home Depot since it's deep inside. They seriously need a bigger sign. Just a warning, this place can be messy and disorganized, but hey, we're shopping, it's going to get messy either way. When it comes to Ross shopping, I make sure I bring my headphones because I have the patients to go through aisles to see what I like. I try not to shop that long if my boyfriend is around, because you know... guys don't like shopping. You can find pretty much everything you need for your kitchen, bathroom, and bedrooms. There are few random sculptures, pictures and such if you need some decoration. I find some cute things here if you dig in there. Sometimes you're lucky to find something you like without even trying. They have a selection of dresses. You can find all four seasons dresses here. If you are lucky, you could find some sexy heels to match your outfits and the same goes with nice bags/clutches. Weekdays are pretty calm here, and on the weekends, the lines can be long. I think you know which days you would want to shop ;) read more

I came in on a Saturday morning- BIG mistake! There were 14 customers in line and 1 cashier working! I stupidly stood in the line, noting that there was a greeter on duty and a security guard. After 20 minutes in line it was my turn t checkout, I asked the clerk why there were no cashiers, she stated that people had called in sick to work. It was interesting to note while I checked out the "sick" employees appeared at the registers. A store profits only at the POS (Point Of Sale) if no one is there to take your money profits sink. Also, if employees BOLDFACE LIE to customers - customers do not return. Pretty sure the cheap items sold here can stay here - I'll happily pay more money to be treated honestly. GOODBYE! read more

I disagree with a lot of the Yelpers here. I've been here countless times because it's the closest one to me, AND it's right across from Walmart (how perf!). I've never once had a bad experience with their products or the customer service. As you walk in, there's always someone greeting you with a smile, when I went into the changing room the older lady was extremely polite. THE ONLY NEGATIVE COMMENT I WILL STATE IN THIS REVIEW IS WTF. I understand there are no locks in the women's changing room, but nobody knocks!!! At one point I had to even stick my legs out under the door while changing, to show that I was in the changing room but the woman totally disregarded my foot and still opened my door! It happened twice to me! None of the other doors were closed, so what makes you think nobody is in the one that is closed?! While walking around the store, I noticed how nice the employees were. Even at the cashier line, the ladies there were polite and they were conversational. That was literally my only negative experience, Ross.. you need some locks in those changing rooms. I have nothing to be embarrassed about, but it gets pretty annoying when it happens more than once. I absolutely love all of their products! They have really awesome deals, you just have to look through everything and have the patience to find the clothes or products you need! read more

My family and I come to this Ross all the time. We always find good stuff at a fair price. Although the store is a mess it doesn't bother us. However today when we were checking out the Asian female with some ridiculous eyelashes was ringing us up had a nasty fucking attitude! She didn't greet us.. Stuffing our items in the bag with attitude... My mom kindly asked that she wanted another bag because the one she had given us had a hole. Then with her shitty attitude she says " I'll give you another one hold on!! " I looked at her like wtf? OHHH did I mention that she covers her name tag with her hair so we wouldn't be able to see her name?! LOL!! After charging us, she hands out the change unprofessionally.. Doesn't say thank you nothing.. Like common if you hate your job then fucking quit. No one likes shitty customer service. read more

Very very very very bad customer service!!! I was insulted by the cashier or maybe the supervisor! She tried to tell me that I cut in line! I have shopped there for many many years! This has never happened to me before! What ever happened to the great friendly service?????? So disappointed!!!! There are a couple of very good cashiers there but too bad the supervisor couldn't even be as good as those nice cashiers!! read more

This is near my new place. I've been coming here to get stuff situated for my house. It's not the best one but it will have to do. They change the organization of things daily because one day I'll find the house products I need in one section and the next day, it's been moved. I mean really? One day? But I will have to say, still cheap like all the stores. It's more of a need basis than a want basis for me coming here. It's convenient and carries some of the stuff I need. Yes, it's unorganized, but it's convenient. read more

I've been surprised lately I've gone to Ross & they have better quality stuff and good brands . Makes me want to come more often . Although some staff can be rude , I asked a person whether they can check if they had a dress in a smaller size and she replied to me " no we are not Macy's. " I'm in my head like OMG what ?! Did she really just say that to me ?! I mean anywhere I've gone , I've asked for help and they've done their best to help me out , but to say this to a customer ?! I mean what kind of customer service is this !? read more

Clean location with nice employees overall I found most of what I needed the only problem they don't have much merchandise. Love the fact I didn't have to wait long to pay read more

You can find pretty much everything here at Ross. I love popping by as and when I'm free since I live close by. I'm surprised by the low ratings for Ross store @Monrovia as I frequent here pretty often, being one of my favorite Ross outlet. ~ Less crowded as compared to other Ross store, feel more relaxed shopping here ~ Security staff at the entrance never fails to greet me everytime I walked into the store ~ Cashier staff is friendly and efficient ~ Stocks are replenished frequently as everytime I'm back, I see new stuffs. Not sure why the rest has bad experience here but no complains for me! read more

ZERO STARS!!! Let me tell you about this absolutely ridiculous store. FYI ALL MOMS- If you are planning to have your baby sit in a shopping cart, beware that it will not be allowed inside the restroom. Even if there isn't any merchandise inside of the cart. As per the manager, "the cart won't fit inside the restroom." Never mind that they have small ass carts and there's no where else to put your 11 month old. Never mind that the bathroom is trashed but you're going to pee your pants because you've been stuck in traffic on the 210. Never mind that your baby had to sit on your lap while you pee. Anyway, this Ross is particularly ghetto. Don't go if you value sanitation and respect yourself in anyway. read more