They have 3 boxes of masks sitting on a table when you walk in, but if you so happened to forget your mask before you come in, they won't give you one. The masks are obviously there simply for decoration. I left my mask at home and came to this Ross and walked in. I saw the boxes of masks and asked for one so I could shop and she said no. I asked could I still shop and she said no. The drive was pointless. It would be best if masks could simply be given out during these times, because they're definitely not around for decoration. :/ read more

Worst service ever. Reported to manager who didn't believe me. We were trying to run in and pick up something for a child quickly. Employee was off and checking out. She cut in front and told others to get in front of her. Thankfully, others didn't. I reported it to the manager who said it couldn't possibly be an employee because employees have to be rung up by management. The employee who rang up the other, simply got the manager's number and typed it in. read more

Worst experience I have had at a Ross. I was followed around the store by one of their older male workers. Nothing was said by him, not a can I help you or anything to make me feel at least more welcome while he was stalking me. I stopped shopping to then wait by the restroom for my husband to get out thinking maybe if he was by me it would get better. I was then approached by another customer thinking I worked there just because I was waiting by the restroom. The same guy that was following me came up to her all smiles and friendliness. I left appalled at how creepy and rude he was. Never felt so unwelcome and unsafe at a store. read more

If you plan on going clothes shopping here don't even waste your time. They only have two fitting rooms open in the front of the store. The attendant in the back stated she didn't know when they'd open up the back fitting rooms. It's been this way the past two times I've come so I'm guessing it's permanent. read more

Very disappointed. I had to find a dress last minute for graduation, which I did at Ross. Unfortunately, the dress had a spot on it so I debated on if I was going to get the dress. Even decent costumer service would have said"hey let me offer you a discount!?" Anyways I asked the lady at the front desk if she could put the dress on hold and she said yes. I called back a few hours later and they said the dress wasn't there! The second lady who picked up the phone was very rude and had no interest in my call. read more

I like this store because of the cleanliness and the deals that I found. However, I am only giving this store 2 stars because of the lack of customer service as well as the rude service the cashier gave. The cashier acted as if it was gonna cost her a lung or her life to smile and actually be courteous while checking us out. I tried to cut the cloud of rudeness by saying, "Hello. It's kinda cloudy outside eh." I received no acknowledgement nor any response. Just a hard breath as if it was killing her to be nice. I would expect this maybe in a crappy location but in this nice location, I am shocked about the rudeness and this woman's continued employment. read more

I am a very frequent customer of this store. It's a great place to find a great deal on name brand items that would cost much more elsewhere. However, the past couple of times I've visited this store, it has not been the most pleasant experience due to one employee. I assume she is some type of manager but she's not a very good one. The previous time I was at the store, the cashier that was completing my sale asked for her assistance because her register froze for a minute. She put her hands up as if to say she didn't care and never even bothered to turn around. Exactly one week later I was approaching the store at 10:17-aware of the fact that closing time is 10:30. I usually wouldn't do this but needed to run in to make a quick birthday purchase. She shoo'd us away and wasn't planning to let us in. Then she turned around to keep working and I knocked on the door and told her that we had 10 minutes. She unlocked the door and said "you got less than that". I was able to run in and find what I needed and check out in less than five. This woman, whose name is Firetha (?spelling) has absolutely no customer service skills and should not be managing anyone. According to the cashier tonight, they get complaints about her all of the time. Maybe Ross can do something about re-training her to have a better attitude since she wouldn't have a job if they didn't have any customers. 8-15-15 read more