Best Ross store in the Bay Area! Organized racks and lots of great inventory with new merchandise on the floor weekly! If you see something snatch it right away because it will not be available tomorrow! read more

I have had it! I was not going to write a review but when it comes to the ppl I love I will always standup for them. I drive to Ross in Pacifica at least once a week. Half of the staff there is rude and I just let it go, last time I did say something because I was annoyed. Thursday I was there with my daughter,my mom, sister and niece. My sister asked to use the restroom and they said they can use the restroom in an hour. Well they shopped, kept shopping and my mom asked to use the fitting rooms and they told her the fitting rooms were not available. My daughter asked to use the bathroom again along with my mom and they said the bathroom were out of service but they let another lady use the restroom. My daughter took a pic. Then my sister went to pay and the employee there said "can you hurry up, you are suppose to take the hangers off the clothes" in a very rude way. I paid for my stuff, drive home and my family told me everything that had happened. I was livid and will report to corporate. I know I would have gone off on the lady...it's the damn Filipina lady who is rude ass hell! Lady, i hope you read this and know you are a rude and very miserable human being! I will contact your boss!!! read more

BEST ROSS EVER!! They have designer items from SF for $12!! I came back 3 times!!!!!!!!! read more

Ross Dress for Less - Department Stores Near Me - Pacifica, California

asked a manager to open the display to buy a watch! she tells me" go through the line" when it's long and there's only one cashier, You're a manager, a better corse of action would have been getting the key yourself. Just the other day y'all had a shop lifter run off with a ton of stuff and I was kind enough to grab a photo and give it to y'all. Guy even had a uber sticker. This location needs to get it together. Don't treat customers like they're a burden. I'll give you guys another shot after my workout. read more

Ross Dress for Less - Drug addicted shoplifters fleeing the scene. - Department Stores Near Me - Pacifica, California

Ross refused to accept my return even though it was within 30 days of purchase and merchandise was pristine. Claimed "their system was down". Beware of this store. read more

This Ross is a hidden gem in Pacifica. I had no idea it existed. Loved how clean and organized this store location is. I went on a Saturday night also. Loved these Stitch slippers, have a pair of them at home already though. Such a wonderful experience. The staff members and shoppers were so helpful when I asked questions about where cosmetics were. Love Ross Pacifica! Can't beat the value! Hourglass lipgloss on sale for $8.99. Woohooo!!! read more

So Far I Have Been Several Ross Store Locations in the Bay Area!!!! This Ross Store Has A lot Of Neat Name Brands That is Affordable That isn't that Expensive.... The Item That ai Have Bought is a Ear Buds & A Gŕèÿ Coloʻŕèð Ģùëŝṣ Polo Shirt that was bought at Ross At Daly City!!!!!! read more

Great prices, helpful and friendly customer service! Was there yesterday for a community event and decided to go inside Ross as was needing to purchase a personal fan for work desk. I was pleasantly suprised the variety selection and afordable prices. I am going back today for some more other items I spotted. ROSS is my go to store for personal and homeware needs! read more

Great people and they're all friendly ! Came to look for puppy pads and they had a great selection! The prices are great with how the economy is today read more

The employees at this store are so rude.. They never smile or say hi or thank you... They really need some training on some customer service... It's like they hate there job ..I have lived in this town my whole life and rather shop at a different ross because of this .. read more

I'd like to commend the manager at the Ross in Linda Mar for her patience and professionalism. My mother had an issue with her return, and the manager took the time to clearly explain the process and even re-rang all of her items to help resolve the confusion. I truly appreciate the friendly and patient staff at this location. Thank you for the excellent service. read more

I've been to a lot of Ross' and usually I dread going in from the messiness to the damaged inventory or lack thereof. This place is so organized, always clean and I find gems every single time. A good amount of my home has decor from this Ross and it's great for every holiday. They always have the best stuff. Don't want the secret out but best Ross I've been to by far. read more

The cashier by the name of Leslie, supposedly the Manager, as she mentions!! Her attitude towards customers was my Rude and ABRUPT!!! I observed her behavior, as I was in the store. As she tried to do my transaction she threw my merchandise to the side and did not offer to purchase a bag. Her customer service was NOT PROFESSIONAL at all and had the audacity to GLOAT when I asked for the MANAGER AND SHE MENTION SHE WAS, while SNICKERING about it!!! What type Manager GLOATS about being a manager, while talking to a customer!!!! If this is how the Pacifica Store is run, no wonder there are hardly any customers. They prefer to go to the Daly City store! Please, please, please provide this criticism to this person, for she lacks in PROFESSIONALISM!!!! read more

Great selection. Enjoyable shopping experience. Dressing rooms in odd location. Service good. Good security. You get good moneys worth on the items you buy. Good prices! I will return. Thank you, Ross!! read more

Most unfriendly clerks ever! Except for the man who has been there forever . They need to give them customer service tips before hiring them. read more

Employees made me wait 10 min telling me someone would come open the restroom for me!!! No one ever came !!!! Then the dressing rooms say occupied but noooo they r just locked because they don't want u to use them. read more

Not a bad place to have a Ross at. This is a good location especially if you're looking for something for the beach or some beachwear real quick if you left something. read more

I can't believe what I saw here this afternoon. This is my local ross never had issue here and shopped here a lot. My friend and I at shoe section and employee in front of fitting room flew into uncontrollable rage. Swearing yelling just outrageous behavior. 2 cashiers in tears. We wanted to leave but there is only 1 door out and we would have had to pass him to go out. It appeared a manager was trying to calm him down no success and I feel he should have called 911. We moved to the back of store both of us figuring how to get out safely and here he comes stomping down our aisle and swearing at me as he passed. Horrible behavior frightened customers and Noone did anything. As a manager how can you let someone act like this and not address issue? Never again. We won't go in there. The guy is loose cannon read more

We were close by so I nipped in to get some socks and underwear for my husband and son. I saw the large selection of pillows that they were selling. We had some guest coming over in the weekend and we were in need of some pillows. I bought two for a good price and pretty good quality. For me, Ross is one of those stores that sometimes I can go in and get lucky and find exactly what I am looking for and other times I just get lost and confused with all the mix of products and styles that they have read more

Ross Dress for Less - So many pillows - Department Stores Near Me - Pacifica, California

Very regular to every other Ross. Great to go here for basic needs and is much cheaper than anywhere else even Amazon usually. They do not just have clothes but also car accessories, furniture, kitchen things, and much more. Nice to walk around and see what you never knew you needed. They are open during quarantine and I've never seen a line. read more

Too many skinny jeans and low waisted, no crotch jeans! I am 54, have a bit of a belly, and need jeans i can pull up!

LISA is a wonderful staff member who works at Pacifica Ross. Lisa is a very kind lady and I've been shopping with her 4 years. I only buy stuff when Lisa is there. Man, I hate shopping, but Lisa tells me yes, or no. HATE shopping. I shop in a half-hour flat. I dunno, but it sucks. Consequently, I can dress like a super dork And bag lady look. Lisa to the rescue. When she's here, I always leave with a big bag of great outfits. She has great taste. Lisa is honest and tells me if the outfit looks good or BAD. Hell, I'd be naked and afraid, if Lisa weren't there. Plus she chats about life. Gem. Thank you Lisa. I look tastefully dressed, which increases my confidence. I vote for a big, fat raise for you. I hope you don't quit during this big QUIT. I'd follow you. Thanks for being so wonderful to me. Yay, LISA...Pacifica store. lisa, I appreciate the heck outta you. Another 5 star review is being dropped in the mail. Put these in her file Pleaseeeeeeeeee! Treasure good people. Hugs read more

Unfortunately this place is more empty every time and I understand they may be under staffed and take longer to help everyone if it's busy..but it's one thing to be busy and ring people up as fast as possible and it's another to keep people waiting in the return line while there is no one in the regular line at all. I've been there when it's busy so I understand they may take a while but i was there recently in the return line and it was super slow they ignored me after they were done ringing up the three people in line. They decided to wait untill more people showed up and got in line. I thought it was so rude and unprofessional and decided to leave the few items behind and walked out. read more

Going to Ross is a treasure hunt although ibwol say that this Ross probably has less selection than most. We were in Pacifica going to the gym and wanted to check this Ross out. Staff is nice but the place is a little disorganized. The roof was leaking and the men's selection was definitely limited. My friend was looking for candles so she found some although some of the items had small defects. Not too impressed but I did find a jacket that I wanted so that was a plus. Anyways, it's a big place but wouldn't say it's one of the better Ross's to goto. read more

This Ross is actually one of the neatest, cleanest Ross stores I've visited, and I've visited a lot of Ross stores. The main floor has shoes, purses, and women's clothing. There is a weird pseudo second floor that you go up via stairs or a platform, and there is some more merchandise (mostly men's and household) on the "second" floor. This Ross still suffers the problem that I find in other Ross stores, in that the merchandise still feels lacking. There's a lot of space left on the racks and I feel like the stores could always use more merchandise. read more

Don't go here....they are not sanitizing anything at this store. The woman who greets you at the door should have sanitizer to spray down cart handles and your hands. This is common practice in San Francisco. Shame on you Ross for putting your guests at risk. Don't go here. read more

Now I hate to be rude, but I am a true Ross professional. Meaning I take my Ross' seriously. Hee hee. I was very excited to experience the Pacifica Ross. But once I got inside I felt super cramped and anxious. The aisles are super small. There is not even enough room for 2 people to walk in between , unless you push yourself into the clothes and try not rubbing butts with the other person. And most of the time the other person won't move. Grrrr! It happened to me in the dress section. The changing rooms are straight out of the 80's. Sliding curtains! You CAN see people changing....meaning they can see you changing!!!! Ahhhhh! Being a girl we sometimes try on bras because hello they are $7, compared to Victorias at $40. So big minus a star for the changing rooms My only positive note out of this store is I found a super cool beanie for $4. I love this beanie. However I won't make a huge effort to go to this Ross when on the coast. read more

Prices wonderful , they carry plus sizes , Last visit , bought 2 robes& gown sets16.99 &slippers5.99 shoes 25.00 , Cosmetic cadies 1 8.00 , 1 roundabout 8.90,facial masks 4 plus brush 5.00 ,1 electric pedicure machine 14.99,. They also take handy cap first . For check out..very nice man name Bradley in Pacifica , Ca help me too door .all of that for$106.65 .clean rest room. Lady I fitting room was not nice . I ask for help to register & she said no it. May be her culture she being from the phi linens or maybe her job not to leave her department.the store in colma&san mateo &vacervil also great. read more

I loved this store.It is very cheap and affordable I have been going to this ross for my whole life.The staff knows me and loves me too.I don't understand why you guys are jealous and big haters.You don't know how to appreciate this good and not that ghetto ross. read more

This might just be one of the smallest Ross stores I've ever been to. The selection of this store is very limited on most things. I came here about 3 times already and was able to find a journal, mens sunglasses and a bed for my dog, but that's it. If your looking for a great selection of women's clothes and shoes this store isn't for you. In a nutshell this location is okay and I'm glad I was able to find a few things, but it's not my favorite Ross store. I'd recommend going to the Ross store in Daly city. read more

Good and any other Ross I have been to. Despite the store size, the Pacifica location seems to have some better things in stock more often than Westlake. Probably due to the location being away from the the dense population center. The only real problem that I see with this store is the lack of staff to check you out. But then with the advantages of this Ross comes an occasional disadvantage. A trade off I am willing to live with. read more

I love this Ross for the skincare, hair, home goods items. They have some amazing items coming in constantly. The reason for 3 stars is honestly a couple employees. Most of the employees here go above and beyond and always have exceptional customer service - but one lady in particular is so so so rude. She has her robotic lines she uses and is extremely rude to customers in line...and don't ask any questions because she sighs and gets pretty visibly irritable. One time I almost said something because she was so rude to some elderly customers and it really upset me and the customers. RIGHT after you pay, before you can even put your cash/card away, she will rush the next customer up WHILE your scrambling to get your stuff out of the way. If there is a manager reading this, please talk to your team about professionalism, this is actually a huge issue and I won't even come in unless certain associates are working. That being said...I do love the selection this Ross has, not too big on the clothes but everything else is amazing read more

This Ross in Pacifica is tucked into the Linda Mar shopping center with Safeway and an L&L BBQ restaurant among other stores. The location is nearby one that is very scenic. The fog rolls in early here. The layout is somewhat different than most other Ross locations and it is a bit smaller as well. There is the main part with the usual ladies clothes, shoes, purses, kids clothing, plus more and a loft type area with mens', home and stationary etc. The problem here is the selection. The clothing for all seems very limited. (They could make a ton of money by bringing in sweatshirts, hoodies, jackets and layering pieces to sell to tourists going and coming from the area.) Their selection of shorts, jeans, etc, was just not there. However the home section selection is quite good. The place is pretty clean and the employee that checked me out was nice. It is definitely an ok Ross. I'll be back to see if they get in more cold weather wear and more depth in their clothing selection for men and women read more

Pros: Well cleaned, large selection of clothing for women, good selection of house hold and kitchen items. Quiet location with lots parking on a plaza. Cons: only half of the staff that I regularly see there is professional and nice, other half is ignorant and has look on their faces like they just don't want to be there and help anyone out. Little selection of men's clothing. Overall experience: I like the place and come here often. Very friendly with some of the staff. For me as a guy sometimes able to find something good in men's or car stuff departments. Girlfriend always spends quite sometime searching for clothing and always picks out at least a few things. This past blackfriday a lady at register didn't know what she was doing and looked puzzled while looking into her register computer. She slid my credit card backwards 3 times without looking and told me the card was declined and that I need to give her another one... I told her assistant to let me do it my self on a different station and everything worked fine. Both of them gave me attitude about it... Suggestions: Provide staff with motivation to work and do their jobs happier and efficiently, it will pay off. Increase men's department. read more

Hands down one of the cleanest and yes most organized Ross I have ever been to! I could actually think while looking for a new pair of I don't really need you, but those grey ones are so cute I must have them for 5.99 workout pants! Clean, nice people work there and they can actually respond using proper verbs and tense. Plus I found some very cute things for cheap and due to my pocket book being pretty much well empty this is much importante at the moment! I have been twice since moving home and found things each time that I know I would have not found at another dingy Ross store! Luv ya Ross mean it. See you in a few weeks when the winter stuff goes on sale!! read more

4 Stars to the place that helped me find an affordable grown-up purse! After months of walking around, switching between my canvas Yelp tote (free) and Columbia mini-backpack (purchased at the Royal Robbins Outlet in Berkeley), I finally graduated to a slick, size-able, black Kenneth Cole Reaction adult purse. Mom would be proud. I've spent many shopping hours at this particular branch. Through the years, they've improved the store layout & inventory. Back in the day, when my mother and I would spend hours leafing through every single garment on the racks, it was nearly impossible to find the right size in the right place. It was hit-or-miss. And you immediately felt "cluttered" (though it obviously didn't stop us from shopping). Now, it's an open, cleaner layout - unlike many of their other stores (namely, San Mateo, Daly City, SF). And, for the most part, it's organized. Customer Service leaves much to be desired at times, but no real complaints. Years ago, one of my jobs was to "secret-shop" places to ensure they were meeting certain customer service & merchandising standards. These places included Krispy Kreme, In-n-Out, movie theaters, and Ross. Every Ross gig was a bit painstaking & monotonous, as it involved going through random garment racks to make sure things were "sized" and organized accordingly. But, in the end, it gave me an appreciation of the type of person/energy it took to establish and maintain an attractive, orderly, well-stocked shop. This branch was always really close to meeting all their standards. This Ross is almost always the first place I visit when I'm looking for a picture frame or discount, high thread count California King size bed sheets and pillow covers! Plus, it also helps that it's just a few miles down from our hula/tahitian dance studio in Pacifica AND across from L&L Hawaiian Barbecue! Aloha. *almost forgot - I purchased the coolest black tshirt with the words "Bada Bing" (hey Sopranos fans!) in pink along the front from Macy's for $20; my friend gave me an identical tshirt as a stocking stuffer, from Ross - she bought it for $7! You could pay more... but why!?!? read more

An item which cost $1.99 was not in my bag when I returned home. When I called to notify them I was told that they checked the video tape and it was -- however, it's not. And the sales rep who answered the phone (after I was disconnected twice) told me "I'm going to just keep putting you on hold so stay on hold." They've lost my business..... read more

This is the worst Ross I've ever been to. It's always overrun by people, many of whom are wailing (babies in tow) or screeching on their cell phones. Ugh, the humanity. If I had ever found a wonderful deal or gem in this store, I would forgive all. I've tried three times now over a period of six months to no avail. You're losing me, Ross... read more

I love Ross but this store doesn't really make me jump for joy. It is less crowded. But then again, it has limited selection of merchandise. Everything is much smaller, even though this place has a LOT of surplus space. Sorry but I like going through the clearance sections, and this place is sadly lacking that in the clothes department. Maybe it's in between seasons or something but more than half of their clothes racks have been empty or sparse in the past few months. (Yes, I go pretty often.) Overall, I come here because it's the only one in Pacifica. (Unless I drive to Daly City.) Service is decent, for the most part. Security is always friendly too. Maybe it's an overall Ross overhaul, but I've been unable to find wallets/billfolds at most of their locations! Or decent socks... read more

I hate shopping, but if I'm going to find myself in a Ross, I'd have to admit, I'd rather be in this one... I find the Ross in Pacifica to always be clean and very well organized! They always seem to have a good selection of items. I will admit though, if you find yourself in this Ross and have to use the bathroom, walk yourself over to Safeway and use there's because the bathroom in this Ross is disgusting! read more