Quick in and out trip. Store was nice and clean. Staff was quick, first time I've ever been in a quick Ross line. That was shocking. Great selection of items. Prices weren't bad. A good shopping trip for me. read more

Ross Dress for Less - Department Stores Near Me - Peoria, Arizona

The selection in the store is subpar at best for men's if you want a better selection go to the store on northern. This store really had held on for years here by the mall but really isnt geared towards men's apparel sadly. Store is also fairly messy read more

Disappointing Experience I'm very disappointed with the customer service at the Ross store located at 8115 W Bell Rd, Peoria, AZ 85382. My friend and I went for some late-night Christmas shopping after confirming the store was open until midnight. We arrived well before closing and had no issues while shopping. At around 11:57 PM, we got in line with two full carts of items. The cashier, whose name seemed to be Yidra (not sure about the spelling), immediately gave us attitude and refused to ring up our items, saying it was "too late," even though we were still within posted store hours. Instead of helping us, she argued, raised her voice, and even threatened to call the police if we didn't leave. This was shocking, unprofessional, and completely unnecessary especially since we were already in line before midnight. If she had just started ringing us up, we would have been done in minutes. This experience left us feeling insulted, threatened, and disrespected. I've been a loyal Ross shopper for years, and I've never had an encounter this hostile or unprofessional at any Ross location. I hope management sees this and reaches out, because no customer should ever feel unsafe or mistreated, especially when following store hours and policies. Very unhappy costumer! read more

My bad experience has nothing to do with their inventory, and EVERYTHING with the stupid behavior of their new security guard! After this man watches your every move at the register, the register person puts everything in the bag (u don't touch a thing) and you pay, u get stopped. There is NO CHANCE whatsoever to steal anything! When to try to leave, he stops you to scrutinize your receipt and look in your bag. Really, are u F*cking blind? I don't like to be treated like a criminal, LOST MY BUINESS and that of my family and friends. Hello TJ Maxx! read more

While I was checking out there were employees running after someone that bolted out of the store and when I asked if everyone is okay and if the police are on their way the cashier replied, "we don't call the cops they don't come or if they do they don't care enough to do anything out it". The store is sad there's no smalls in any women's section and the fitting room was closed. There was random merchandise all over the store. read more

Ross Dress for Less - Department Stores Near Me - Peoria, Arizona

Been in line 15 min. Halfway to register. Only 2 registers open Ridiculous!!! They need to hire more people.

This Ross location is a hot mess! Organizing the merchandise doesn't seem to be a priority here. If the company and store manager don't care about the appearance, then why should the customers? It's sad and so disrespectful that people shopping here just toss merchandise on the ground or anywhere. EVERYONE should work retail or in a restaurant at some time in their life to see why working with the public sucks! I can imagine for the employees that this is a crappy place to work. This Ross location wasn't always so trashed and messy. Regardless of the prices, there are many other choices (including online) to shop where you don't have to view this eyesore... read more

I brought my children to this location today to spend their money for clothes. We had to do 3 separate transactions at the register. Jamie was our associate and she was very patient and kind. She talked w the each child while they paid and gave them the receipt and change too! Made them feel cool! She even made small talk and asked about their day. There was a line and she moved fast , yet she did not make us feel rushed at all! Thank you Jamie for making this experience a good one with 3 children! We will be back. read more

I love Ross, but this is a strange location. So many of the aisles were blocked off with stuff. An additional 20 minutes was spent just trying to get down aisle. Some aisles I gave up on entirely. It was a frustrating shopping trip. I finally gave up, and purchased the items I did find. I ended up going to another location to try and find the additional items I was looking for. read more

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I love Ross, but you really have to time it right when you go or nine times out of ten you'll end up putting all your items back and walking out because there's 11 or more people in line to one cashier; if you're lucky they're be two. I'd never been in this location and was looking for some home decor. Most of the shelves were a mess and I was afraid to even touch anything on fear it might fall. While I saw many employees walking around; I wasn't sure what they were really doing because the line to check out was insane and they just walked on by. Not my favorite experience. My sis ended up buying a few things and I found one item. If I'd of been alone I don't think I'd of stood there as long as I did. read more

I like go shopping at ross but the reason I'm giving this location one star because of the bad and rude customer service the girl who helped me to check out my items she was helping a lady before me then when she saw me she turned her back ignoring me and acting busy with the clothes handle and talking with the other two girls they were at the cashier too they saw me but ignored me too I've been waiting until the greeting guy told them to help me that was really disrespectful I was waiting just to see how much longer I'm going to wait until she will call me to hlep me she didn't say hello or I apologize or at least have a good day nothing !! but whatever i said I don't wanna ruin my day because of her but at least i can leave a review so the manager can pick nicer ( Non-racist workers) read more

Worst. Ross. Ever. These women do not give two cents about customer service. They are that terrible combination of beat down coupled with entitled. I'm not looking for Nordstrom service here but total lack of caring about the line as two of the women just stand there doing hangers, very rude at the fitting rooms as they explain you cannot even try the clothes on over your clothes. This is fine but there is absolutely no excuse for speaking rudely to customers about it. Avoid this one y'all read more

Lacette manager and associate 246578 person refuse to help me with my return and finding the receipts. I'm 63years old and disabled and didn't get any help from them. Terrible customer service. Please if there in this job and don't won't to help people with customer service they are I. The wrong g business. Terrible terrible terrible customer service. I felt so mistreated. Gwen Bomer 623-877-7170 Gwen.bomer@gmail.com I would like a reply from one of Ross management team in main office. read more

I'm not sure what is going on or what happened to this place but it is like a giant dumpster fire. Not only is it completely disorganized it's filthy as well. The decor style could only be described as, "there appears to have been a struggle". Every isle you go in has items thrown all over the floor, spills are everywhere and no one seems to be interested in cleaning up. Maybe they're very short staffed? I hope they can figure out how to turn it around as it feels like an indoor yard sale. read more

I recently purchased a shirt here and when I brought it home I realized there was a rip in the fabric. There wasn't a replacement available but they returned the shirt without any problems. read more

This store is trashed. Everything is a mess and there is stuff thrown on the floor all over. Bathroom is dirty. I have been in gas stations that had cleaner restroom. I have been in much nicer Ross stores. This store is just exceptionally bad and there was no one trying to clean. Looks like a third world country. Not going back. read more

i was using the dressing room and when i was finished i went to go put my clothes in didn't want on the rack as i usually do, when i was greeted by a very rude employee who yelled at me as i was walking away to put the clothes on a different rack. i didn't realize she was talking to me so i kept walking when she yelled at me even louder to come back and put the clothes on a different rack. a very disrespectful way to talk to a paying customer. no manners what so ever. read more

Why are there only three registers open on a Saturday at 12 o'clock. Here I am again there literally 38 people in line as you can see in the pictures and there are three registers open and I've never seen such a terrible job in retail on the weekends in my life this door needs a new manager that wants to do better pretty sad read more

Ross Dress for Less - Department Stores Near Me - Peoria, Arizona

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Worst store ever!!! This is the third time we've gotten home and realized they forgot to remove one of the security tags on a piece of clothing. This time we couldn't find the receipt anywhere, we even dug through the trash cans. We printed out our bank statement which shows hundreds of dollars in Ross purchases, called the store and talked with store manage (Maggie). Even with bank statements they won't take tag off without receipt. We are done with this store, teach your cashiers how to remove the damn tags. read more

I like this Ross. It's always clean and pretty well stocked. The employees are there if you have a question but don't expect too much. I needed to use the restroom but it was locked and you needed a code. I asked the fitting room attendant if I could use it and they replied that it was closed. I had just watched someone come out no long before! They just couldn't be bothered to stop what they were doing to open the door. So I put my items back and left. read more

Dear Ross, please hire a store manager that isn't a fetus! Arguing over a $5.49 item is ridiculous in 2020. You've lost 2 customers. With the lack of customer service your managers have you will be the next Steinmart! read more

Came here to try and find a swimsuit for my daughter while on vacation and it was a big headache trying to find anything here. Went to the girls section for swimsuits and it was so unorganized and mixed in with clothing from men's, women's, juniors etc. that I gave up looking. Tried looking at toys and the shelves were disgusting. Spilled drinks on the shelves looked like they've been there for days. I worked at Ross for 5 years so it's disappointing for the store to be in that condition. Got back to the hotel and told my fiancé about it and he wanted to see for himself so we went back the next morning and the store was in the same condition, including the spilled coffee drink in the toys area. read more

Ross Dress for Less - Spilled drink been there for days - Department Stores Near Me - Peoria, Arizona

Most Goodwill and second-hand stores are neater and cleaner than this store!

Okay, I've been shopping to this store a lot..but this is gonna be my first dong review for them because I don't do Yelp before I LOVE this store a lot!!! Well, I am the type of person that's very frugal when it comes to our expenditures. I mean there's no point going to these high end stores when you can get same things and spend so much less money? This place pretty much have everything you need - from your home decors, beddings, bathroom, kitchen etc. Even furnitures too! They got clothes, shoes, purses, anything for cheap! They sell branded stuffs in here too for a very low price! How amazing is that? They're very budget friendly! You can get a whole lot of things without spending so much This store in Peoria specifically, is cool. I got really nice deal and they have nicer things in here I couldn't find on the other store I usually go to..I'm happy to be able to get amazing things on my list and so much more. The store appearance? It's clean and organized. I didn't have a hard time finding things. If things gets messy, they make sure they rearrange them. I noticed that most shoppers are just so terribly inconsiderate , they disarrange things and dont even mind putting them back on properly. Their fitting room is neat and so is their bathroom. As for check out counters, there are staffs on each lane , and we checked out faster than normal. Keep it up! Customer's convenience and satisfaction are very important! read more

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Love coming to this Ross! Usually I find something here that I like. Every Ross is different it's either a hit or miss but usually this is a hit. I think they have more stuff then other Ross stores. It gets pretty crazy busy during the weekends. Love Ross cause they have great prices & love their clothes! It's like a Burlington. read more

THE MOST DISGUSTING RESTROOM EVER! I've seen cleaner restrooms in a bar at 1am. Shit on the toilet, pee on the floor. I have no idea what crusty stuff was on the handle. So unsanitary. Hangers, and clothes all over the floor. Nothing was in the right area, there's small shirts in the large, size 6 shoes in the 8's. Got in line and there was only 2 people cashing out read more

There was a very long line and I saw 2 people leave the line and set the stuff down and leave. The cashier was being pretty much glared at by every person in line. So I walked up to her and asked to speak with the manager. When the manager came up I asked if there is another cashier to help out with the long line and she said the other cashier was on break. So I asked if she can help out the line. She was being very disrespectful but said she would take me to check out. I had to let her know I will take me place in line as there are many people ahead of me that had been waiting longer... the condition of the store was horrible. It was so hard to find school clothes for my son because nothing was in the right place and hangers said one size but really the clothes were a different size. Over all they need new management, I feel bad for the cashier that had so many customers upset with her cause the manager couldn't bother to come out without someone complaining. read more

Great location and deals. They sell name brand clothing at affordable prices. They also sell household items like bedding and lamps. Service is good. read more

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The ladies that work at the fitting rooms are very rude. Didn't get both of their names but one of them was named Norma. No Hello no nothing. I was holding one item and she made me put it up for her to count it? She saw i had one thing lmao Her attitude was terrible. The store was unorganized and the line was long. They have a lot of improving and new hiring to do before i return. read more

O my God, what a horrible place to visit. 1 person checking out people. One person doing returns! Figure waiting in line 45min, minimal super slow, obviously not trained well. Don't go here it's a joke! read more

I went once to this store and it was a bad experience. Things were dirty and was given attitude by cashiers. Went again today and it didn't fail to disappoint. Gabby is the name of the person who "helped" me and she has the worst attitude not only with customers but her employees as well. She yelled at a person before me who was trying to make a return, she had a receipt but because the item didn't have the Ross tag (which the lady said that's how she had paid for the item and the cashier whom she paid with just looked it up) but she denied being able to look it up on the system (which is BS because I myself have purchased and returned things without the Ross tag) so she didn't do the return for the poor lady all while treating her like s***. When I was up next she didn't greet me and looked like she was the most miserable person in life. If you hate your job that much I suggest you look for something somewhere else. I seriously don't understand why or how she's the manager there. Not only does the manager Gabby look like a fetus but also acts like one too. I will not be going to this Ross until there's better management. read more

I just called into the store to see if they had a shoe I'd seen at another Ross but not in my size. Whoever answered the phone couldn't have a better greeting, was very kind, and asked to put me on hold while someone checked. I was on hold for maybe 3 minutes, not long at all in my book, and whoever picked up was just as kind as the first person, and apologized that they didn't find it. Wished me a good evening and we got off of the phone. Perfect. I've been in the store before and it's about like most Ross stores, it's going to be a little shuffled around due to people bargain hunting. Yes, you may come across it in a worse than usual condition or a sale rep isn't as polite as they could be, be unless it's a trend, then give it the benefit of the doubt like you might hope someone would give you. read more

Nothing out of the ordinary. My family wasn't greeted and in our 20 minutes in the store, there were no apparent sales associates. We had to request a sales associate to cash is out. We were confused as to what was going on. read more

If I could I'd give it a 0, i love shopping at Ross and everywhere I go I try to stop at a Ross to check for new arrivals they might have. But this time it was such a unpleasant shop that i had to leave with out the buying anything. I had a baby not to long ago and was shopping for him, as it is it's not easy to be out and about with a new born but this place make it worse for moms. This place has only one restroom for both men and women. The restroom was disgusting and smelled horrible and to make it worse they didn't have a changing table for me to change my baby. I've been to so man other Ross stores and never had a complaint, Believe me I won't shop at this location ever again read more

Love this store. Great deals on home furnishings and clothes.

Did not exactly care that the lines were extremely long but this was basically due to two checkout registers open. I asked why they only had two and the reason was someone called out. I would suggest that service starts with promptness and that management there lacked that. The solution was to call in another willing employee to work. Given that this is a management task and the fact that the lines were extremely long, no care nor concern. I did happen to see the manager walking around but it was oblivious she had no care as she strolled by the lines not directing or doing anything towards the operations but had a stare of being lost. I admit it was a very busy store which means there is a lot of room for opportunities should the right person be in place. I'm sure the Ross corporation can do much better, at least I hope so! read more

I went into this store about 2 weeks ago for a birthday present for a 1 year old. I was surprised at the selection of toys and the price! I got a brand name play school push and play for $19, same thing at Toys R US was $40. :D Then I have a problem... and had to walk by the shoes... I tried a pair on and an employee stocking the shelves says "those are so cute!" she made my day, and of course bought them. Then I go to the resister and the cashier, a man, says "oh, today is free tote day, pick any of the large reusable bags behind you for free." Seriously?! :) :) So I got the birthday present at half the price of the other store, complimented, new adorable shoes, and a free bag. Unexpected and awesome. This is why I LOVE Ross. read more

For Ross stores, this one is not the best, last time I was in it smelled like ammonia so strong I felt a headache coming on. I did find some cute dresses though :) read more

Omg clean your restroom , you have a tons of staff standing around. No reason for a restroom to be that unsanitary and not a single employee think that it might be a good idea to clean it up! Pee and crap all over the place! So nasty!!! read more

In my opinion, every Ross store is an average store. The clothing selection is usually pretty good - they have a lot of nice tops at decent prices. This store in particular is very dirty and unkempt. Clothes all over the floor. Dirt, and something that resembled feces was on the ground next to the women's tops. To me, that kind of filth isn't worth getting a good deal on a top. read more