Both purchase and installation went well. Sales personnel and installers were very professional

My wife and I went to Baker Bros. on Bell Road in Glendale. Kathryn Cates met us when we entered the show room. We explained what we wanted and she showed us a couple of samples. We were impressed with her knowledge about her business, and even more so, she made us feel very comfortable as we joked and laughed during our visits. We chose a tile that we liked and Kathryn processed the order with speed and expertise. I highly recommend her if you want to enjoy a job that's not always easy and fun.....Harold and Diane G. read more

Top quality carpeting with professional installation. Great customer service and communication. You can't go wrong with Baker Brothers. A+++++ read more

Purchased new luxury vinyl in 2 bedrooms. Sara, the sales person was amazing, and Hugo, my installer, is a one man crew! He took the time to make sure everything was perfect! Definitely will be back for any flooring needs! If you need new floors, don't go anywhere else!! read more

Everyone at Baker Bros were very nice and helpful! Sara was great to work with and Chris was very quick at getting things back on track when we hit an unexpected problem! Even though it took a little longer than expected we are extremely happy with the end results! our LVP floors are beautiful! This is the second time we have used Baker Bros and we would recommend them to our friends! read more

Sara was exceptionally knowledgeable and was more than willing to go through all the large rug samples to help us find the perfect addition for our living room. It looks fabulous and we could not be happier with the experience and knowledge that Sara shared with us on the care of our new rug. They will be our next choice when we need any new flooring. read more

Spent 12K on new flooring. Some of the flooring is coming apart. Contacted Baker Brothers and was told "Sorry the manufacturer of your flooring is out of business, so we won't repair your floor". I you are thinking about buying from Baker Brothers run away as fast as you can. read more

Everything was perfect! Our sales agent, Sara, was attentive throughout the process of selection, measurement, and coordinating the installation. Baker Bros has a huge selection of quality carpeting. It's impossible not to find what you want. Installation went perfectly! Highly recommend Baker Bros! read more

We love our rug...good quality and it is perfect for our room. The only negative is that we paid for it to be delivered the day after we moved in and they did not show. It did get rescheduled and delivered. read more

Very clean, well organized, great inventory/samples and pricing seems to be quite reasonable. The young lady that was working the store is very pleasant and extremely accommodating, and not pushy at all. read more

Baker Bros Area Rugs & Flooring - Store layout - Carpeting Near Me - Glendale, Arizona

Purchased 2 custom 9' round rugs & 2/ 12 ' Runners. Plus pads. Mark our sales person was very instrumental in walking us through the process. As a result, we have picked up our rugs and are extremely satisfied with the end result. Thank you Mark! read more

Mike, our salesman, was very helpful with selecting the right product for our new floors. The installers came the day they wrre supposed too, they were very professional, very clean and neat and very hard working. They did an excellent job demoing, repairing, and installing new floors.​​ read more

If sustainability and service are important to you, this is the place to go. From all the places I checked, from big box to mom & pop business, BakerBros was the only one who promised to send the old carpet to a recycling facility and not a land fill. Besides, their prices were competitive and service was great. I love my new Shaw carpet and the whole experience was easy, from Mark in Sales to the installer who did a great job. read more

Baker Bros Area Rugs & Flooring - Abbey's Road in Chic Taupe - Carpeting Near Me - Glendale, Arizona

Baker Brothers replaced a carpet for me that was flood damaged. The new carpet was a perfect match for what was damaged and the quality of the installation was excellent. Very happy with the job they did. read more

Our house had glued down engineered flooring and on top of that was a luxury vinyl plank. Tom and his crew took the two floors up very quickly in all the rooms except bathrooms (they were tiled). We had some damp concrete that set them back a few days - this was not their fault but they worked us in and around their busy schedule too let it dry out. They were conscious in moving our heavy furniture. We always knew what would be happening next. All this was done in a very timely manner. The communication was always superb and they were on time every morning they were here. All of the guys that helped were so nice and fun to have around. They cleaned up the house every time they left. By far the best group of men we've ever had work in our house. The flooring was installed beautifully and is also our favorite of any we've had. Although the flooring is fantastic the real gem here is the men that installed it. read more

A very long story here. Bottom line - I strongly encourage you to research both the company who will install for you and the product you are purchasing. Do not rely just on the sales person. We were told that the product we picked, which had joint failures in two separate production runs, was "one of their best" and that "this problem had never happened before". When I did my research on that manufacturer (Karastan), I found numerous complaints about their product and the tongue-and-groove joints failing during and after install, which was exactly our experience with the product. My experience with Baker Brothers (BB) and why I will never purchase from them again is, as I said, a very long story with many examples of how I believe BB did not put their customer first. I will summarize with the below, but I am happy to share details if requested. - Communication: 1) sales/customer service - a lot of talk and saying the right things and "I'm so sorry", but no actions or real results. At least not without me pushing. 2) installation lead (manager): unprofessional, dismissive of customer concerns, and rude 3) first installation "team": lack of and ability to communicate clearly and honestly - Installation experience: the first "team" sent to do the work (which the sales people said repeatedly were their "best" installers) was a guy and his brother in their personal trucks. Issues here were: 1) handled product incorrectly and could have possibly damaged the product (acknowledged by sales people) 2) did not appear to have professional experience installing the product (bad cuts, bad plank placement, disregard for pattern) 3) complete lack of communication skills. Left job incomplete without explanation other than muttering that "Chris called them back to the store". In truth, they knew they were leaving and not coming back that week because the materials were failing, but did not consider sharing that with me - Disregard for inconvenience to their customer: the installation manager, felt that it was not their problem that our house would be left in the condition that the included pictures below show for over two weeks. When I described it to him and shared my concern, his response was "what would you like me to do about it". In the end, I had to take all of the plastic down and clean up after his crew. The most frustrating part of the whole experience is that the second crew BB sent, after my husband refused to let the first guy and his brother come back, was FANTASTIC. They were a professional team of three. Arrived in professional work vehicles/trailer. Communicated well. We're very meticulous in their work and demonstrated their knowledge and experience with the product and the processes. These men were the type of team we expected BB to employ. The difference between the first two guys that showed up at the start of the job and the team that completed the job cannot be understated. It was a night and day difference. In fact, the new team had to correct some of the work done by the earlier guys. In the end, we ended up with a much better product (CALI) and a much better installation than we would have if the first product (Karastan) had not repeatedly failed. Unfortunately, most of that was through research and efforts of our own. My advice: There are numerous options for flooring products and installers. Do your homework! Don't rely on any sales person (no matter how nice or friendly they may be) or company to give you straight answers or unbiased opinions. I believe many do honestly have the best(ish) of intentions, but realistically they have a job to do and their responsibility is to the company - not you. Research your product, understand how it should be handled and installed, and read the reviews across multiple platforms. Research your installer. Read all the reviews across multi social media sites. Be your own advocate! Push for answers and push for the results you want. You're investing your money (for us it was over $19K). You deserve equitable results. All of this is my opinion based on our experiences with BB. I am sure that there are many customers that have had good experiences with BB and have lovely floors in their homes. Unfortunately, for us we are not one of those customers. While we are very happy with the end result, the journey to that result was so disappointing and stressful. There were many missed opportunities for BB to have stepped up and made this a better experience for us or at least acknowledged in a material way the inconvenience they caused (sometimes nice words and platitudes are just not enough). The lack of professionalism from their installation manager and the lack of experience and knowledge the first install team demonstrated are the primary reasons we will not be returning to Baker Brothers or recommending the company to anyone. read more

See all

I am very happy with my choice of flooring, French Oak by Karndean. It is very easy to keep clean and feels great to walk on. I also had BB install new baseboards. I want to thank my designer Carol Kelling at the Arrowhead location along with the other ladies for helping me out. I had so much fun working with you all...I think I must have come in 10 times before making a decision...lol. Our installers were so professional and the lead installer, Luis, was a total perfectionist. We had a few set backs but Baker Bros. made everything right in the end. read more

See all

My husband and I are recent arrivals to Festival. As part of our process to update our new home, we purchased carpet from Baker Bros. area rugs and flooring. We found them to be incompetent and disreputable. Salesman Brett Mossey came to our home and measured our three bedrooms and closet for top- grade Karastan carpet. His measurements were not accurate, and our installer came up short during installation for the last bedroom. Brett assured us that new carpet would be ordered from the factory for the entire bedroom. He said they would not use the first carpet with a piece from a new dye lot. They lied to us. The installer, who had originally told us that they should not use two different dye lots together, had been instructed to combine the two lots. The result is a blatantly obvious mismatch in color. After spending many thousands of dollars for top grade carpet and installation, we received third rate service and an unwillingness to make it right. Instead of the room looking lovely, it looks like a cheap patch job. The discoloration runs the full length of the room and is outrageously obvious. Baker Bros. area rugs and flooring should be ashamed of themselves. read more

I bought a new home and wanted carpet removed from one of the extra bedrooms and replaced with tile that matched the rest of my main living area. Kathryn Cates helped me along the way, and the installer did a fabulous job. He removed a few tiles to eliminate the straight-across threshold from the existing tile to the carpeted area, and replaced them with whole tiles to continue the pattern coming in from the hallway. He did a great job and the room looks like it always had tile in it. I highly recommend Baker Bros and Kathryn Cates at the Glendale/Arrowhead location in particular. read more

Excellent job. Kathryn in sales was exceptional at handling all issues. The final job turned out amazing. I couldn't be happier.

We've worked with Baker Brothers multiple times to replace flooring in our home. Kathryn in the show room has been incredibly helpful in selecting the right product. Alberto has been the one to do the install these last two times and is a real pro. He shows up on time, does beautiful work, does a great job of keeping everything clean and tidy. This team is friendly, knowledgeable, professional. Highly recommend. read more

Just stopped in to take a quick look and found an incredible, perfect rug. The price was super attractive and we ended up purchasing it. Whitney (one of the sales people on the floor) was super helpful in detailing the material, place of origination and weave of the rug. We have purchased rugs before but the quality, price and super Personnel made this a great experience. When we need another rug, we will definitely go to Baker Brothers first. read more

I recently purchased a custom carpet from Baker Bros. in Glendale. Deb Nelson assisted me, helping me find the perfect material, color, size and binding. She spent a lot of time showing me options and prices, so I could make an informed and confident decision. I had the carpet delivered and the guys worked hard to get it placed under and around my bed, just where I wanted it. I'm delighted! Baker Bros and their highly trained sales staff are amazing. I highly recommend them and I'm sure you will have a great experience too. read more

We are so pleased with our recent experience with Baker Bros. Mark was so helpful with our selection of just the right carpet for our needs. The price was competitive and the installation was excellent, efficient and professional. Baker Bros is a great company to work with read more

The sales woman took a personal call in the middle of helping us. Not only did she take the call, but she had an entire conversation standing right next to me. Listen lady, I'm glad your friend RSVP'd to your party and that she is bringing a dish, but you are well old enough to know better. read more

I would just like to say that Baker bros went above and beyond the quality of anyone else. Kathryn was extremely helpful in choosing the bb3st flooring for us. Would highly recommend. read more

Baker Brothers did the flooring at our old house and just re-did the carpeting in our new house. Long story short, you can probably save a little money by going with separate wholesaler/installer/mover, but you will be stuck with whatever the outcome is. We almost did that and it would have been a big mistake. If you are going to lay down a chunk of money for something big, you want to be happy with it, and Baker Brothers will work hard to make sure you are happy. It's worth the little bit extra to have a one-stop-shop that actually cares. The installation was impeccable and quality of the carpet is fantastic. I wouldn't go anywhere else. read more

Our carpet was installed and looks Beautiful! Thank you Kathryn Cates & Baker Bros! My husband and I highly recommend! Nicole M.

We did not have much experience choosing materials for our home, and Deb Nelson at Baker Brothers went above and beyond to ensure our satisfaction. The workers were on time and efficient. We love the end results and we are glad we chose Baker Brothers to make our home a better place to live. read more

We chose Baker Bros. for a recent tile installation. Kathy at the Glendale store was most helpful and exceeded our expectations. The install went very smoothly and looks great. HOWEVER, after the first day when the installer left, he piled his materials up against our garage door and did not say anything to us about it. When we opened the garage door fro the inside, it forced the cable off the runner on our garage door, NOT GOOD! Also, the installer left the tile spacers dumped in our front yard gravel. I spend the better part of an hour picking through our gravel to dispose of the spacers. Too bad an installer with no common sense or logic had to diminish what could have been a flawles experience. read more

About 5 years ago, I had my front room redone with vinyl flooring by Baker Bros. It turned very nice and I loved the style I chose. As home projects take time, I needed to update my family room and went back to Baker Bros. to see if they still carried the exact same style of vinyl flooring. Kathryn Cates, at the Glendale showroom, took the time to research it and was able to locate the exact style- Cortec Nantucket Oak. It cost more, but I was excited to finally get this last room done. The installer, Hugo Valles, was meticulous. My experience with Baker Bros has been positive. read more

Bought all new flooring from Baker Brothers. I had the best experience with both Deborah Nelson who helped me pick out the flooring and setting everything up and the Installer! Best customer service ever. I highly recommend! read more

Kathryn, who assisted us in the purchase of our tile was very helpful and provided great customer service. Not only did she provide me with the product I needed - she was very responsive to my requests within a timely manner. The tile looks great and we are pleased with the outcome. read more

Whitney Ressig was helpful every step of the way. We absolutely LOVE our new Karastan carpet! Thanks Baker Brothers.\!

Worked with DEB, who was wonderful. She understood what I had in mind and we found the perfect fit. I couldn't be happier

After looking at a handful of stores for an area rug, I found two possibilities at Baker Bros. Great inventory, bright lighting for easy viewing (unlike many other stores) and a knowledgeable and helpful salesperson. Prices were reasonable and inventory accessible. Found the perfect rug and walked out with it the same day, knowing that if it didn't work in my home I could easily return it. Luckily it was perfect. I highly recommend this Baker Bros location. read more

Stay away from baker brothers The refuse to stand by their product and services, then refuse to refund your money read more

Had a great experience working with Deb @ the Glendale Baker Bros location. Being a new home owner there are many things in the to do list. I walked in shared photos of my kitchen and we started pulling tile to fit the space. The experience from the initial walk in to day of tiles being laid was EASY. The work is beautiful and I'm so satisfied. Thanks Deb! read more

I love you Deb! You made me a very happy woman after all these years buying for {{{me}}} a great experience. Your knowledge and expertise I finally was able to find the best Cheetah print for my area rug. No other companies both instore or online were able to match the pricing and great customer serve! T hank you Deb. Patty Inchauspe P.S. pictures to follow read more

Staff here were so kind, and made it so easy to purchase my tile over the phone. Received tile quicker than I anticipated, they had awesome communication. Overall, would highly recommend!! read more