It's nice store what you want all kind stuffs everything clothings shoes kitchen stuff car caring DIY stuffs can get all in one place.

While getting my receipt checked, i asked the security guard if i could take the cart out to my car to load the stuff and I said "what?" under my breath hoping he heard me. he then stopped me and said "that's a no! because of this!" looking angry, scary and i was devastated because the whole store definitely heard it. Once I got to my car I uncontrollably cried. read more

Bruh this is always the worst Ross to go to, they only have one or two cashiers even though there's always a huge line. It's like waiting in line at a theme park. Like more hire more cashiers or I'm sticking with Goleta ha read more

I'm downvoting Ross 2 stars for their new business model, specifically, saving on labor costs by employing only 2 cashiers (out of 11 possible) when there were 30 people waiting and the line wrapped all the eay around, completely filling the horseshoe. I might have missed my run because I popped into Ross today. They have no concept that customer time matters, too. read more

I haven't stepped foot in this Ross for a long time. This is because there is usually a ridiculously long line that literally snakes around in a huge maze. Children running around unsupervised. So I stopped in the other day to look for some inexpensive sneakers. I wasn't looking forward to it but was pleasantly surprised. The store was clean, no line at all! Read between the lines. It's much better now and the employees seemed happier. Make Ross Great Again! read more

One cashier and 20 people in line this is crazy !!! Never coming back I called for the manager and they hung up on me !!

I'll say it twice and I'll say it again, the management is horrible and seems to not care about how employees are treated. Went there to buy some socks and these group of kids were messing around in the men's area. It seems that management doesn't care about the night crew because they're always understaffed and treated poorly by customers that have no patience or are just outright assholes read more

I have a video that they only have one cashier at this moment and then line is very LONG!!!

One cashier are you serious . In line for like 2 hours. They have a whole lot of workers in th back and one cashier in front.

I usually love the treasure hunt of a good ross... and this USED to be a great ross but they must have had alot of theft or something cause they've added new alarms to the shoes and they go off contiuously... so much so the employees ignore it half the time. Can't shop with the constant noise of it. Just awful. read more

I don't know what happened to this particular Ross I wish corporate would read the reviews from so many of us different customers. This Ross drastically declined these last 3 years. It's always a mess, dirty, and the employees are rude. I talked to a Hispanic employee with long black straight hair (I asked another employee for her name and they said her name was Jessica) as Jessica was walking away I hear her call me a cu*t. I said to her excuse me and she just kept walking away. Ross please do better and hire employees who won't use profanity in front of children. Management at this store can learn alot from the Goleta location. This particular store needs restructuring from the top. read more

There are two Ross stores near me, one in Santa Barbara, the other in Goleta. The Goleta Ross is great. Clean, organized, decent staff, nice selection for a Ross. The Santa Barbara store is the exact opposite on all counts. It has become an utter nightmare to shop there. Generally speaking, there are never enough cashiers. Sometimes only one, with a line to the BACK of the store. Not kidding. They had self serve machines for awhile but those are gone. It's always hot and stuffy in there, really unpleasant. The manager is unhelpful, rude, and forget it if you have an issue, he could care less. To top it all off, they now are checking receipts! Which is a joke because the registers are about 15 steps from the door. There's nothing to take! The person checking receipts can literally see every person checking out, no counters in the way. SO ridiculous. Ross is not the place you go for a pleasant shopping experience, it's for good prices, I get that. But this particular Ross is the worst. read more

Granted it's the holidays, but why are the lines always so long here. Seems they are often understaffed. Fortunately I don't frequent this store unless I must. Selection / value is mediocre but inexpensive staple home items. The store was clean and organized today on the plus side! read more

My last visit here was yesterday. Needed a quick suit or meeting. All three on rack had jackets stapled to back of pants. There was no way possible to try it on not to mention the stapling ruined the fabric. I went back to the fitting room and the woman working there said I had to try it on like it was..I explained it wasn't possible she shrugged. I went to security asked if they would remove staples so I could try them on. Well..l even security wouldn't but cut me in front of 15 people in line to have cashier do it. Cashier now pissed off not to mention everyone in line. Went back to rude obnoxious fitting room person who is now pissed because I had staples removed. Tried them on but the staples had ruined them too much to buy. I asked Ms. Obnoxious where she wanted them and she just glared at me and would not answer. So I was going to put them back and when I started to walk away she started yelling LADY! LADY! lady!!!!!! So loud shoppers stopped to stare at her. She was beginning to get accusatory like I was stealing them. They need better management here that can train people. Horrible experience never again. read more

I've been here several times , different days , different times and it's always the same Z. They have one cashier and the line is huge. Stressing the cashier . Stressing the customers. Can't hire one more cashier ? But they have 3 security guards just standing there ... terrible read more

WOW, I usually hate Ross stores but this one was super cute things and I found so many cute items at a discounted price! I was able to find some uggs and some robert loafers. Not to mention some cute sandals for under $15! I found so many steal deals here and possibly could be because they are down south. In NCAL there;s not too many great findings but here in SCAL they got all the steals deals! Gotta come and check them out! You may find something u like in store too! read more

Look okay I've been to PLENTY horrible Ross locations in LA, and you uppity people here in the 805 don't know how good you've got it compared to the mess out there in the world with the other locations. You need to look around you and be thankful for this location. Learn to appreciate shit. Cause this Ross location is better than most. Yes you could improve the candle section, and bedding (comforter sets) could be a little better, but your SHOE SECTION, your spices, and your home decor and gardening sections are more than anyone could ask for, Ross! Now the skin care section is below average, but I don't come to Ross for skin care. Skin care is reserved for Marshall's and TJ Maxx ONLY. But I've found nice tables, home decor, wonderful spices, neat little pots & pans and ABSOLUTELY AMAZING SHOES here. Check out my Himalayan salt lamp pics. I got it from here. Only $10!!!! while everyone else online is being crazy with what they're charging. I won. read more

Ross Dress for Less - My new Himalayan salt lamp underneath my blanket ladder - Department Stores Near Me - Santa Barbara, California

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Terrible customer service and no desire to help. I wanted to try on the shoes, but as often happens, they were hooked on the anti-theft part incorrectly and the right shoe was on the left and the left on the right, and the rope prevented putting on the shoes. I asked the workers in the hall, they said that they are busy and I need to go to the cashier. There was a huge queue at the checkout and, as always, only 2 checkouts worked, the third checkout was closed. I went to the cashier of the cash register, which was closing, so that she could take off the anti-theft and I could try on shoes. She had the opportunity to help me, but she refused and said that I needed to stand in line for another cashier and then she would remove it. She answered this dismissively and in general in this store I often encountered rudeness. What is the problem, this cashier could remove the anti-theft cord for me, I would change that shoes and decide whether to buy shoes or not. Instead, I have to stand in line for shoes that I maybe not buy. Very often, the people in the hall at this store simply ignore you when you ask them about something. I don't know who picks up the staff, but Ross in Goleta is much better and the staff is more polite and overall the store is tidy and doesn't look like a junkyard like this one read more

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One checker and 14 people in line every time. Items on the shelf are also damaged. Found one item that could have worked for a great gift however the box was totally damaged. Bummer :( read more

The lines here are always unnecessarily long. I don't think I've ever seen 2 registers open. Definitely not a place to quickly grab anything. Expect a 30+ minute time in line. The men's department usually is fairly empty. Everything department is usually a mess. Save your time and go to Marshall's downtown. read more

Terrible service. Never enough help. Super long lines, no sense of urgency and they won't even let you take a shopping cart out even if you spend hundreds of dollars. They won't even allow employees to help you carry anything out. I have also heard they don't pay the employees much. Even if you've worked there a long time. Does the owner care about anyone? Super long lines almost always. Today and yesterday only one cashier at both stores and then two girls sitting on the floor sorting jewelry today read more

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The cash only checkout line was very long as usual with one cashier. The credit card only line/ self checkout was empty. Was shopping with a disadvantaged teen and her 2 year old, who was crying. Checker said we'd have to wait in the cash only line because we had 9 items instead of 8. I'd been shopping with these teens for years and was never turned away from the credit card line. I pleaded to let us through the empty credit card line. New policy, not good considering there was one cashier in the cash only line, who had to take off hangers, remove tags, and handle cash for each customer. I asked for the manager and she wouldn't come. A customer began to heckle me and the child cried louder. After we checked out I asked for the manager again. After a long wait she appeared and was, as suspected, very young. She said she had to follow corporate policy. Not blaming the employees for the rule and enforcing it, but I do blame them for refusing to bring the issue forward to their higher ups and the corporate office. When I asked, the manager pointed to a bulletin board and told me I could call her myself. Rude, but I wasn't surprised. read more

I'm not a huge fan of this Ross. The discounts are for sure worth all of the digging, but this particular store can get pretty dirty and cluttered. Also, ever since the bigger Ross opened in Goleta, I feel there are better quality items being sent to the Goleta store than to the Santa Barbara store. I'll still continue to shop here and look for deals on items but it's not my first choice. Some of the nicer items I've found have been destroyed from being tossed on the ground or a sticky child got to it. Too bad, with a little TLC, this could be a great location. read more

Ross Dress for Less - Department Stores Near Me - Santa Barbara, California

Store needs a restructuring of management, disgruntled employees, proper training, customer service and it's policies and procedures. Lacks service and support for it's customers. Long lines and lazy employees read more

I asked 3 times to get someone to clean Poop in the bathroom. 45 minutes later after talking to the acting manager twice couldn't get anyone to clean the bathroom. So here we are Sharing their cleanliness practices at ROSS & I won't forget to Share the Thanks to MODESTO the acting manager I'm pretty disgusted. Dang it I forgot to take a photo before they locked the bathroom. read more

This is a good location. Service was nice, the lines and check out a long but that happens at every Ross location. You really just can't beat the prices here. I found nice clothing for my kids as well as my husband and plenty of home Decore items as well. Worth checking out. read more

I took 14 items to the changing rooms, parked my cart, and took the eight and you're allowed to take in one trip. When I came out, I went directly to the only employee working in that section, showed her which items I was taking, and which items I was keeping, gave her my returns, put the items I was keeping back in my car and grabbed the rest of my clothing to try on. When I came back out of the changing room, my cart was empty! I had spent almost 2 hours picking out those items and I wanted them. I asked the girl working in that department where my cloths may have gone. She repeatedly said she did not know, offering no assistance or interest in my concern. When I asked her who may have came to take clothing away she said nobody, then finally pointed to some racks of clothing returns and allowed me to look. I found one of my items there but not the other. The items still missing was my favorite and I was becoming upset. It was obvious the girl working that department took the items out of my shopping cart and tried to return them to the stores floor, since nobody else was working in the department and she said no other employees had by come while I was in the changing room. She repeatedly denied it. I started looking at the other return racks she had in the area and she tried to stop me from doing so, telling me that I was not allowed. I finally found my pants in those racks, and went to the front to check out. When checking out I asked to talk to the manager about this situation. A woman named Parisa was brought to me. I told her the entire story and her response was to tell me "I had to side with my employee. Maybe she was was busy" ( there was only one other customer entering the changing room while I was interacting with this employee) I told this manager that her response was not appropriate, and since I was increasingly upset by the treatment I was receiving I asked for some kind of compensation. She said no, but reluctantly told me she would talk to the employee who had caused me the problem. Unbelievable! read more

In the 80s and 90s Ross was one of my shopping hubs. Back then the buyers would score collections by well known department store brands. I could put together cute mix and match outfits at great Ross prices. Now, this kind of offering seems to be no more. You might want to go with zero expectations and just see what catches your eye. I'd say that you could be luckier with accessories for home or personal fashion than for basic items. Stopped in to this previous favorite location last night and was surprised to be greeted by a young man in a suit out front. While he was very polite, I had the sense of being welcomed by a bouncer. Then inside the door a security guard was the next to welcome me. Hmm, something has changed! Once I made a few selections and walked the gauntlet through parents' worst nightmare - racks of snacks in the register line (!), I had to wait to check out. They had more security personnel working than cashiers. Not very helpful. The overall effect felt like shopping in a minimum security prison. Weird vibe. read more

Shopping in Santa Barbara is challenging since shops for men are minimal. So Ross it is, the customer service at this Ross appalling. Jorge, at the customer service register behaved in such a wholly unprofessional manner, I'm better off at Marshall's, Wendy Foster's anywhere but here. The prices aren't worth the time lost. You get what you pay for guys. This is why yr stock shares will falter, lackluster employees. read more

The worst costumer service ever! I will never go back to that store. There was no one on the floor to help. The cashiers acted like they were going out of way to help you. AKA Doing their job. Extremely dirty. I was astonished by the way the treated this one Hispanic girl who was sweet and patiently waiting. They completely ignored her after they spoke to her in a rude dismissive manner. It was very sad. read more

Excellent selection. Great prices... Good security. Save my favorite YouTuber. Collen Ballinger here !

Worst costumer service at this Ross no sense of urgency or help. After asking for help multiply times from different employees they all ignored us. My mom wanted to see a bracelet and lucy said she needed to wait in line after waiting there for 30 min. Mind you there were other ppl there asking for help in the jewelry as well and Lucy went ahead and helped them out but ignored us. We asked catlally for help as well and he looked at us blankly and said she would be able to help us but never did. read more

This is usually our go to store, even with all the racial profiling they do at this location. My mom tried to make a return today and the cashier kept saying that she couldn't make a return with a mexican ID. My mom has made returns in the past with her mexican ID without a problem so I don't see why this time it was such an issue. Additionally the cashier, Isabella, who was assisting us made my mother feel very ashamed for not having a state ID. I hope they can do better so that other customers do not have to experience this! read more

Very outdated items in this store. The worst thing about this location though, is the customer service. Today, the girl at the register straight up WALKED AWAY IN THE MIDDLE OF OUR TRANSACTION. Then, looks back at me and says" Oh, and by the way, that's your receipt". I was appalled. Who the hell just walks away from the register WHILE ringing someone up with no explanation, and then tells you to grab your own receipt from the cash register?? Didn't catch her name (in her 20s, maybe Hispanic?) but man... she was horrible. read more

5 ppl in line at the register, the lady decides to walk away and not deal with us. We wait for almost 5 minutes until another lady comes to attend us. Meanwhile the other lady isn't doing anything useful. Then when I'm at the register, the new lady has no idea what she is doing & locks herself out of the register, making us move to another down the way. No other worker came to assist but they walk around laughing at the situation. Corporate needs to fire who ever is in charge & get somebody that knows what to do & what to teach other employees. By the time I was finished, the line had doubled & the one lady was still trying her hardest alone. Sad. read more

Monica was amazing. Parisa, one of the cashiers, was sitting there talking and not working. To the point that two young men walked up and cut off the line and enter straight to her and she just finally decided to work. Of course the rest of us were upset. She did not apologize and continued to help the young men, that she seemed to know, and disregarded us that were in line. Someone mentioned that when we said something she made a rude face. Truly disturbing to see the lack of customer service this young lady has when she is working next to someone like Monica. Monica was apologetic and very attending. Never stopped working. read more

The bald blond lady followed me and My friends around the hole store thinking we were stealing and we looked at the rugs and she yelled at us telling us to put them back and not leave them on the floor when we were just looking at the sizes. She talked to us in a rude tone. Such a horrible experience read more

Clean location. Long lines with only 2 people consistently cashiering. Lots of clearance stuff.

What happened to the dress code for Ross employees? It was bizzare seeing one of their male employees with bright pink hair wearing what looked like a pair of dirty pajama type pants and sandals. Creeped me out because he seemed dirty. Not a good direction to head in having people who look like this. read more

Generally I love Ross, however many of the employees seem to loathe their jobs and do not pay close attention to checking out customers and removing the heavy duty security tags with the ink attached to items such as rugs and clothing. Last week I went in got some jeans for my three year old, for some reason the security tag was placed inside the back pocket of these toddler jeans. Unbeknownst to me I took the price tags off and put the jeans on my three year old. I couldn't understand why she was screaming crying bloody murder until I took them off and found the pin needle from the security tag in the back pocket of these children's jeans with the stabbing needle stick thru the inside of her pant leg. Needless to say I guess I can't rely on people to properly do their jobs. Poor kid has a gash on her thigh now. read more