The bad reviews are so old so disregard them. The store has changed a lot! Every time I go in the store is so organized and well kept. Seems like they must've gotten new employees. This is my favorite Ross to shop at hands down. They got the best stuff. read more

Usually this store is a train wreck. Today when I came in, employees were cleaning the shelves and organizing it and it was nice to shop in. They had a lot of cute baby cloths for a great price. Good job to the improvement. The employees were professional and super friendly. read more

Great selection of winter coats and other misc items. Checker was nice and gave me a massive bag that fix all my items. Security guard at the front was also very nice. read more

Caution at this Ross of thieves and pick pockets. I once catch a group of girls crowding me and one reaching for my wallet while I was in line. Ladies, zip your purse. read more

Alarms going off nothing organized nor anything worth shopping for. Completely stressful experience and big waste of time. Hire some more employees, corporate crooks! read more

First off the discounts and finds you get at Ross are always fun. I absolutely love going there and finding a good buy and later checking to see what I actually bought value wise. For instance ladies get a purse for 20-30 and find it's a $100+ purse. Or guys find that piece of furniture for your den at a discount. I find buys in this place all the time. The service is great the staff are nice and helpful. I wish management would do something about the lights. The lighting sucks it hurts to look around the store too much as I get migraines and I notice a familiar look on the employees faces I am sure if they upgraded simple lighting and touched up a bit this Ross would be making more and having happier staff too! Hope they do right by those folks cause they take care of us customers. Don't be a corporate dou€he read more

Best finds of any Ross in Santa Rosa, ca .. also a plus that it's open late! I don't know why it has such low ratings .. good selection in most areas except the craft aisle and car aisle .. pet items pretty scarce too. But home goods , pillows, womens clothes and shoes are well stocked with a good selection of sizes and styles.. read more

This is your typical Ross Dress for Less store. It's conveniently located in Montgomery Village and has been there forever. Unlike some of the other stores nearby, this one hasn't had a face lift or remodel in a while and looks sort of dumpy, but that's not unusual for Ross as it's a discount store. I stopped in to browse and was pleased to see they have a pretty good sized selection of pet accessories, including clothes and beds and toys for dogs. Even some puzzle food toys! I bought one for my raven. The staff was friendly and the store was clean enough. Things were decently organized and I would shop here again. Last note, I saw a good selection of clothes in plus sizes for women. I like that they have this variety and not just skinny clothes. :) read more

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No way will I go back to this Ross!Today I had a frightening experience. I was blocked from leaving at the dressing room exit because I was not allowed to leave until I followed this clerks unintelligible one sentence direction. She physically detained me. I was blocked from leaving while she refused to accept the clothes from me, or let me set them down either. Another employee had to come over to tell me what she was saying. Then I was able to comply. There was a makeshift little stand off about 20 feet perpendicular to me that she was ordering me to put the clothes on. Ross should have coherent instructions. The employee had a rigid, authoritarian demeanor. She could have chosen to deal with it in a flexible and considerate way but instead was rude. read more

My favorite Ross in town. Always fully stocked(at least when i go) and although its not the tidiest its also not extremely messy. Honestly, idk what the rest of the reviews are talking about. I went in today, shoe area was clean. And in the baby area there was some items on the floor but as i was about to walk by an employee came by and picked it up. She was going around fixing the aisles. I always find good deals on party and casual dresses as well as toys for the kids and socks!! read more

I used to love Ross and shopped here frequently for so long. But how like some long term relationships can be......we slowly drifted apart over the years. And thatcis howci feel like my relationship with Ross has been. Sure.....you can "Dress for Less" but that also comes with a price. Even after trying things on before I brought them home, I still manage to get a broken zipper, find a hole or a stain after purchasing. Unfortunately the lines in this store can sometimes be worse than the DMV. But thats okay....put in your ear buds and chill out to some music while you wait. If you are holiday shopping, you might be able to knock out everyone on your list in a one stop shop? There are 2 entrances to the building on opposite sides of the Montgomery Village Parking lot. read more

Great place to shop. Very good front counter help. Latin and Africans good customer services. read more

Ross Dress For Less - Shop many colors - Department Stores Near Me - Santa Rosa, California

I don't know why, but I can never find anything at this Ross. When I went the other day, there were empty racks with no clothing! At this Ross, I feel like it's a hit or miss-- you either find tons of things you like or none at all. There's always a wide variety of clothes, but they might not even be in the right places and they might not have the right sizes. Also, when it gets busy, it seriously gets busy. The registers are always packed and there's usually a big line. Nevertheless, I continue to shop here because the prices are amazingly low and if you're on a budget, it's the place to be. You might have to browse through every single aisle to find what you want, but in the end, you might just find what you're looking for! TL;DR: Variety: 5/5 Sizes: 1/5 Organization: 1/5 Price: $ read more

Not only did I find exactly was I was looking for and get checked through in under 10 minutes, but the cashier asked the security guard at the door to hold the door open for me (I had a small table and a vase). That has totally made my day! read more

I rarely ever go to places like Ross for two reasons - I hate shopping and I also can't be bothered to look through racks of stuff trying to find my size and something I actually like. At Ross it's a hit and miss and fortunately for me this time it was a hit as I found 6 pieces of clothing that I liked and also fit me fine....bloody miracle. The prices were great and I walked out with three items. I don't expect service here and that is pretty much the case. Also don't bother asking if they have anything in the back in your size as the likelihood of that being the case is about as good as your odds of winning a lottery ;-)) read more

Ross Dress For Less - Department Stores Near Me - Santa Rosa, California

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I have visited different Ross in several states, but this one is not well stocked. I've seen better deals and better brands in other Ross across the country. Not many sneakers, only a few to choose from. Good service from the employees tho. Greeted property. Clean place. read more

Ross Dress For Less - Steven Curry - Department Stores Near Me - Santa Rosa, California

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Pretty poor selection if you like GOOD quality clothing / housewares / accessories. I've never been a fan of Ross dress for less. The stores always seem messy, overcrowded, & the merchandise is always cheap, poorly made, ugly crap. This Santa Rosa outlet was not too messy on my visit. But the men's clothing selection was poor. Nothing but cheap & ugly casual clothing. The men's shoe selection was abysmal. I'm never going to step a foot inside this place ever again. read more

I have a dilema with this place. Sometimes I find some amazing items at this place (4 star worthy) - like cool shirts / dresses etc and they are practically ine for a song... I like that. mostly i find amazing shoes at this place (5 star worthy) it's like every pair of Nine West shoes I've ever wanted at discount prices.. What I have a problem with is the people who work here. I was here on Saturday picking up a couple of items, and the chick behind the counter was prolly the most rude person I've ever met. Like to the point where I wanted to ask her who pissed in her cherrios as I left. The next day I had to return one of the shirts I picked up for the boy (wrong size) and had to deal with their customer service again. This one was a little more friendly - but dumb. I essentially had the exact same thing - same color different size. after pushing a bunch of buttons on her machine that beeped, and didn't do anything - she shrugged - grabbed the one I wanted and dumpped it back into my bag with the original recepit and shoved the bag at me saying - here - have a nice day. I suppose there is a price you pay for dealing with stupid, but the shoe selection is usually worth it. (go to the RP store if you want home items tho) read more

I really don't expect much when I walk into a Ross. Something I hit a jackpot (Steve madden heels for 15 bucks!!) or leave empty handed ( sad issy) But on this journey I went last I had a specific thing in mind: duvet covers. And guess what! I didn't find a single one. But I did round the corner and happen to find tons of kitchen aid tools and plush bath mats. I grabbed a tempur pedic style bath math for seven dollars and will keep in mind the kitchen items here are quality. As far as visiting Ross goes I suggest not having a specific item in mind and just keep your eyes peeled for anything you may or may not need in the future. Good luck my friends. read more

Why, oh why can't this store seem to staff the cash registers?!? I sometimes stop by on my lunch break, and although there seem to be plenty of workers wandering around the store, replacing merchandise, there is usually a line of customers waiting to check out and only one or two cashiers. I have had to put down my items and leave, because I could no longer wait while the cashiers slooowwwly check out the line of customers. I wish the management would get a clue and staff the registers during the busy times...lunch hour and weekends! read more

I used to enjoy dropping in here, but last time I had to wait in line literally 30". Not worth it. Took all the fun out of it. Haven't been back. read more

Thank you. Lost my wallet & they found it in 10 minutes! Went inside straight to shoes, wandered across the store to kids toys, boys toddler clothing and shoes. Moseyed on over to the Junior shirts and pants. Enjoyed some time in the dresses and decided it was time to try everything on. I know everyone can relate to taking out their purse, wallet, phone, etc. from the cart/basket to take with you inside the dressing room for obvious reasons.. I grabbed my phone from the cart but no red wallet! I told the man that "I think my wallet has been stolen". The dressing room attendant ensured that I knew where in the store I had previously been and immediately radioed for his manager, while helping me take the clothes out of the cart, so we could double check I hadn't missed it. Manager came & triple checked everything, advised she would go and have video reviewed. The dressing room attendant asked if it was ok to make an announcement which I agreed too. I'm pretty skeptical at this point because someone could've already purchased something or walked out with the wallet. Sure enough I heard the PSA as I combed the floors through in my attempt to retrace my foots steps. Just as I finished my retrace, ending back at the dressing room, the dressing room attendant comes and holds out my wallet! He stated that "a woman came by and dropped it off". I, of course, look inside and everything is still there! cash, cards, IDs, etc. So, Thank You, to the Farmers Lane, Santa Rosa Ross Employees & Managers for your quick response & professionalism. So grateful that you were all there today and put in that effort in finding my lost wallet :D read more

Usually I do not have much time when I enter a Ross or any other discount store because my son is with me and after about 15 minutes of hunting the racks he starts scaring fellow shoppers by jumping out from under the racks... so at this point it is time to hit the road... but most of the time this is just enough time for me to go through the poor selection of shoes and clothes they have to offer. Not this store though, I was so happy that he was not with me because their selection was great! This store had a great selection of shoes, cute name brand shoes on the clearance rack for $10-$15... I quickly filled up my basket with about 10 shoes while the women next to me stared in disbelief. I must say it is very hard to find cute party shoes in any of the Ross stores down in the Bay Area but this store was full of them. The selection of dresses were also amazing, two huge long racks to go through with tons of different styles to choose from... yes, they are not the most trendiest pieces but I did pick up a couple of cute simple summer dresses and a couple dresses for work. If I return to Santa Rosa, definitely hitting this store again... worth every minute of my time... read more

When it comes to great customer service, Yadsiri, a store manager at this Ross on Farmers Lane is the poster person for excellent customer service. Friendly, helpful. and knowledgeable Yadsiri went above and beyond to give excellent customer service. If only there were more people like her in the service sector. When others couldn't do it, she stepped up. read more

Worst clothing store in the world. Floor is falling apart. Raised at the edge of every floor tile, literally, disgusting. Floor was broken and filthy. Aisles so small I felt like I was in a small jet airplane, bumping into everyone, and everything. Dog pissed on the floor near me and the two women walked off leaving the dog piss there for everyone to slip on. Told a manager. Employees were rude and legitimately frowning at me, and refused to get out of my way so I could look at my size of pants. She never got out of my way, and I wasted 26 minutes waiting to look at clothes. The employees come first here, and refuse to move or help you, they will scowl at you and have outrageous personality disorders. two small children were running up and down the 2 inch aisles with their cart chasing each other like hyperactive puppies, they knocked stuff over and damaged their display furniture. The serial scowler gave no cares and ignored them. Did not look to FIND THESE CHILDREN'S PARENTS, just frowned at looked away. The check out girl was also outrageous and wanted to sell me the already damaged pants at full price, saying "They are already marked down, so it is sold as is!" Luckily the only brain in the store next to her told her "No, you have to give an additional 15% off because it is damaged." I would have been charged full price for damaged pants, if this girl had it her way. I bought them damaged for my significant other because he stopped giving a crap at the point of us both dying to get the h3ll out of that store and feel like we at least left with something. Ok, the over-zealous "Loss Prevention" security guards. First experience there, I headed straight to the restroom as it is a 45 min drive one way from my house to Ross on Farmers Lane in SR. I left my cart outside to use restroom as they have those pole thingies stopping you from bringing the cart anywhere but around the store. I came back and didn't look down right away and rested my hands and body on what I assumed was my cart. I looked down in 4.5 seconds and realized it was another woman's cart. I apologized outloud and the woman was completely fine with it and understood. The loss prevention beefy woman who was hovering around me at this occurrence started hounding me "What are you doing!? Is that your cart I saiiidddd WHAT ARE YOU DOING!??!?" I was so angry, my face turned red as I expressed that it was totally a mistake, that I just happened to not look down for 4.5 seconds as I rested my hands and body on what I thought was my cart, and didn't realize someone else's cart was where I thought my cart was, as I waited for my significant other to use the restroom!!!!!!!!!!!!" Then the Loss prevention scolded the woman who's cart I had freaking touched, and demanded she take her purse out of the cart and keep it on her person! Like she couldn't keep HER damn purse, in HER damn cart, motivated by me, accidentally, touching her damn cart. The loss prevention paced around the store like it was a prison guard, the whole time, leering at me and other people she disliked. If I could give zero stars I would. read more

Spend a bunch of cash, have a cart full of stuff. Can't take the cart to my car. Last time here. It seems their carts are more important than their guests. Sad. read more

Shout out to the security who assumed I was shop lifting because I wore my baggy sweats and sweatshirt. They will profile you on your worst day and treat you like garbage. I SEE YOU IDIOTS. You couldn't catch a shoplifter if it was right in front of you because you're worried about the lady in the baggy sweatshirt who's actually a fucking shopper! OOMPH As like any shopper I don't spend my money where I don't feel welcome. Note*if you're a human with disabilities don't shop here wearing your worst clothing because you will be profiled and could cause your already ptsd ridden body from the fire evacuation th traumatizing to say the least. read more

Bigger than the one in Stony Point Santa Rosa. Staff here are friendly and helpful. It's in Montgomery Village. Close to the Post Office, Lucky Store and Carl's jr. read more

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Although Ross is VERY Affordable and I like to shop here, there is never enough staff. The Staff never seem happy to be working and never want to give you any help or even eye contact. Come on people you have a job that alone is something to be happy about! I will keep shopping here but lets hire staff who care. read more

I bought some shoes from this store Nike . They made my my feet feel so bad I couldnt walk the next day ? They must buy all the disfigured clothes , which isnt cool when your selling sh oes. Poor quality !!! read more

I have shopped here twice , both time for college. They have a great selection , I've found so many amazing items. The prices are very cheap. I recommend going to Ross ! read more

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I'm a bit taken back because Montgomery Village has such nice shops, but this Ross in particular is a bit unnerving, the women's restroom is filthy! Once I saw a woman literally naked washing herself, I quickly washed my hands and left! They do have the best deals on t-shirts! love coming here but please clean that bathroom! read more

Ok people you have to realize that you're going to ROSS, they don't pay their employee's enough to care about customer service, hence the reason why their prices are so LOW! With that being said, it's not the customer service I go here for, I go to find CHEAP & AFORDABLE items. I've learned to go first thing in the morning when they open, the store is clean, the employees are more willing to help, and there isn't a HUGE crowd, YET. I'm always able to find what I need, of course I have to dig, but let's face it, sometimes it's fun to comb thru things if you have the extra time. I don't suggest going here if you're trying to run and out, take your time, look around, you're bound to find something! read more

I wish I could give 0 star. Store Manager ZACH has the WORST customer service ever. He was rude and obviously he does not know how to work with customer. I had a return which had an original brand tag but not the ross tag. So they had me find similar item with the same brand, which I understood. After looking around, I found one with a SAME BRAND with similar style but just a different color. Once I brought it to a register, Zach refused to do the return and was not willing to help at all. After all that time I spent looking for something similar, now he was telling me that he still can't do the refund????? Instead he told me to "BE CREATIVE" with the item. I mean what kind of customer service is that. Bottom line, I was not that worried about the money part. It was mostly how he handled the situation and the comments he made. This was the worst customer service I have ever experienced. read more

So my wife went into the store today and had a cart full of items. She was buying stuff for our new home. When she got to the checkout, the cashier makes a snide comment "are you sure you could afford all this?" This blew her mind and she was really upset. She was dressed casual as she was packing things today and for an employee to judge her this was and make that comment is completely unacceptable. We own our own business and were shocked. Won't be shopping here anymore. read more

This ROSS store has been in this location forever. Since when the Montgomery Village Shopping Center wasn't so upscale. While the shopping center has gotten better, this ROSS store has not. While it has a huge selection of items, it is very hit or miss if you are looking for anything in particular. I have to commend the employees on keeping the items organized in their proper locations. This includes sizing on clothing. It makes it easy to check clothing availability in your size. Most prices are pretty good, but sometimes fit can be very erratic, especially with shoes. It's nice that they have entrances on both ends of the store with checkouts at both ends. If one end has huge lines, try going to the other side. This is a pretty good sized store. Like others have mentioned, the bathrooms are pretty nasty, but when you have to go, you have to go. read more

Anybody who hasn't visited this store recently is in for a pleasant surprise! I was told that they have a new manager and does it ever show! The staff were nice, the place was tidy and the line was quick. It's a great place for gifts and housewares but I usually end up finding lots of clothes. Also love the senior discount on Tuesdays :) read more

If you know what having an anxiety attack is, I must get them in this store. It is CHAOTIC and MESSY and I can't seem to be able to navigate the confusing layout of the store the way some women seem to. The clothes are generally pretty bad, no reason to shop in a store like this for clothes when you could hit sales elsewhere and be happy with the selection. Redeeming side? Hard goods... Tabletop, frames, kitchen goods, etc. They have great stuff in the isles for your home! read more

Never coming to this store again! I have had terrible customer service the last few I've come here... Being short staffed is no excuse to be rude to customers. My last trip there they had 2 checkers and a long line. I was as patient as I could be, but my toddler started to melt down in line and we had to leave. I was trying to empty my cart quickly and get out of the store when security made a snarky comment about "people" leaving their carts in the middle of the aisle. I was obviously fighting with a screaming and kicking 18 month old, you would think she would have had a little sympathy. She called me rude as I left the store, and it took everything in me not to say something back to her. Even though I live around the corner from this store I will not be going back. read more

This store has gone slowly down hill. I have been going to this store for many years and watched it just become lame. Everything is messy, the store is a wreck, things everywhere, very, very unorganized. There are a million creepy security guards everywhere. Maybe if they didn't cram so much merchandise into the aisles they would need so many security guards. The line is always long and there are never enough checkers. I prefer the Stony Point Rd. Santa Rosa location. Much cleaner. read more