Ross on 38th street is a place to look and browse for nice practical items or shop for gifts. This area is struggling a bit with homelessness and some people around there are kind of not exactly in a good mental shape due to mental issues or drug use. When coming here caution must be exercised carefully. I do not go without my husband. This Ross has saved us a great deal of money when we needed to put rugs down on our wood floors. We also needed clothes for my youngest son that is almost bigger than me. I can shop in children/teen section now that I lost considerable amount of weight. So I save a lot of money doing this. If you wear 0-2 in women then there is the trick. Shoes are difficult to find here but not impossible. It just requires patience and sometimes you have go a few times. Fragrances for men and women are hit and miss. But if you are patient you will find very popular ones like Polo, Burberry , Elizabeth Taylor, Cool Water and other brand names. You will save money compared to Mall prices. This is my place to get fragrances. The place has this portable talking security in the parking lot. It is a constant pre-recorded (in English and Spanish) message deterring delinquent activity in shopping plaza. And in store, we are greeted by security who must keep track of who is coming and leaving. They are very polite and professional. I actually feel safe with them there.My husband and I have made 15-20 time in there. Usually we do not linger in there too long. We know the "no public bathroom "drill and sorry it is the way it is now. Unfortunately customers have to suffer this especially children, elderly and those with disabilities. But safety is better. When shopping here, it is a good idea to bring strong reusable bags. Otherwise there is an $.08 charge for each bag. Again bring a few cute and strong bags. As I look at the situation and my shopping experience, it very good when we exercise common sense and be safe out there. Ross is a good place to shop and I will come back as I need certain items. I wish Ross could deliver . But that store is one of those places I already know what I want before I get inside. And we leave right away. Hahahaha read more

Ross Dress for Less - A popular women's fragrance - Department Stores Near Me - Tacoma, Washington

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Ross used to be really good but their prices have become so close to the regular stores that it makes it not very economical to shop here unless something is discounted.i don't really like being stopped by security every time we enter or exit either. read more

Place was almost bare. Hardly any shoes at all, entire wall was empty. Messy, disorganized and only one cashier working. Walked through the store with a friend and didn't find anything that was appealing to me. She found a journal she liked. Use to Ross having a lot in home decor, great gift sets and much more clothes to choose from. read more

This store has gone downhill. It's disorganized, and makes you feel like a criminal when you enter and when you walk out the door. Their return policy needs to be revamped. There is no reason with a receipt, and the merchandise being unopened you can't get a refund and get stuck with store credit. I will not be shopping here in the future. With the lack of customer service, not able to return items I will go to a more organized store that has friendly people working. read more

This is a great store for home, pet items and clothing bargains. Yes the lines are long and the store is sometimes messy. That's the fault of other shoppers. The staff is friendly. read more

Shoppers beware! I was there last month, and tried to purchase two tubes of Colgate toothpaste. While the cashier was ringing me up, I tapped my Bank of America Visa on the card reader. The cashier notified me that the toothpaste had been recalled and couldn't sell them. I told her I tapped my card and asked if she canceled the transaction. She said yes. I walked out with NOTHING. Later I found a $130 charge from Ross on my Visa. I have disputed the charge and been back to the store for the asst. manager to review the video. There's been no resolution and I still have the $130 charge on my card. Lesson learned- do not tap early, if you do you'll be screwed. Update- BofA sent me a copy of the receipt Ross provided. Whoever used my card received a senior discount, I'm not 55+. Made a second trip to Ross and spoke to the same asst manager. She said in order to give me a refund they needed the merchandise. Lady!! You watched the video, you watched me walk out with nothing. How am I going to return merchandise I never had??? Ross and BofA keep jerking me around. This should've been resolved immediately. read more

Ross! My go to for some bargain deals. I always get more then I need! Dammm you Ross hahahaha but thanks for the cool items and reasonable prices read more

Ross Dress for Less - Love this - Department Stores Near Me - Tacoma, Washington

They don't refund your money. I bough 2 purses, The amount was $22.04. I returned two days late. I went to the store with the receipt and the cashier told me that the money was returned to my credit card. A month later I checked my bank stastement and the cashier returned .04. They steal my money and it not the first time. Years ago I returned an item but I didn't have the receipt, they gave me a Ross card for the amount, a few months late when I came back to the store I used the Ross card to pay my purchases and I find out that the Ross card was empty. The cashier didn't put any money on it. They are thieft! read more

These people have no idea how to run a business. I was stuck for an hour while my SO did some business near by. So I went shopping. Left my car home by computer so tried to write a check. I was declined. Went to parking lot called wells fargo, I have over 5 thousand in the account, and excellant credit. over 800 score. They do not know how to run their own machines and they were snotty into the bargain. The place is really disorganized and even the managers are use less. All around a bad experience. After this I will stick to shopping in Gig Harbor where I live and stay out of the ghetto. read more

FIRST IMPRESSION: Let me tell you first that I LOVE ROSS. I loved it so much that I actually worked for them while I was going to school. I HAD to quit because majority of my checks went back to the company via personal purchases. I've been deprived of Ross since moving to Tacoma so my bf and I decided to visit this location. We had two things on our list for purchase; a set of containers and a set of beer mugs. Ok, so why two stars? I was really disappointed at the size of this store, especially with their glassware/kitchenware department. I'm used to strolling through multiple aisles when searching but they only had one aisle of glassware and containers. On top of that, they were all over the place. You have to look in the back of the racks to make sure that you didn't miss anything. My bf who rarely shops with me at Ross (because I take forever) was surprised as well. Even he was disappointed and that says a lot. As I mentioned, we had two items on our list. Luckily, we found them. If not, this Ross would have gotten one less star from me. As for customer service, it's alright. The security guard greeted us when we entered which is nice. I didn't see any workers on the floors which is fine because I didn't need to ask where everything was as the store is so small. Would I return? Yes, unless I find another Ross store. Although it was a bit disappointing, there are other departments I haven't looked through yet such as the shoes and clothing departments. read more

We went in today just looking after Xmas and your sales person Valerie was so delightful. Haven't had service like that in a while. So nice and helpful read more

Always a mess, never staffed and basically a disaster. I really want to love this place as it's the only Ross or Marshall's in Tacoma but I just can't. Every time I come here it is a disappointment. On a MONDAY morning this is the line...with ONE person checking. How is it in the weekend?! read more

Ross Dress for Less - Line wrapped around the corner - Department Stores Near Me - Tacoma, Washington

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Ross has been known for good variety and a good way to shop for a little bit less than a typical store. This store, hold up to its promise and is reasonable enough with selection and price. The only challenge that I see is getting the customer service to the level it should be. Today in a tough economy, challenged communities, and a ton of competition, service is king! Ultimately if I had to give a rating on service alone, 4 out of 10 stars is where I would land. Everything considered, I'm going to push this review to a 4 star - what the heck...Ross...Shop for less! Useful review? read more

Ross Dress for Less - From the front parking area. - Department Stores Near Me - Tacoma, Washington

DONT LET THE 5 YEAR OLD PHOTOS YELP SHOWS FOOL U: this store is extremely disorganized looking at the clothing racks I literally got anxiety because that's how unorganized the store is. I've been to a whole bunch of other Rosses and I've never seen their stores look like this. this is the only Ross that I've ever came into and my anxiety was literally triggered because the store is so messy and there's also so many people going in and out stealing from the store which is probably not the stores fault but at the same time, you could at least have an organized store with things on the rack. I went to the sock rack in the mens section and it was literally empty. When I go to Ross in Puyallup I never have this problem so I just don't understand how are used to live in Tacoma and I used to go to this Ross all the time and it was never this bad something needs to be changed because that store is really disorganized. honestly if this store stays in the condition that it's in, one: I don't even know how it's still in business because there's nothing to even buy from the store and two: it should be shut down or rebuilt or something because that store is a mess. I wish I would've got on my phone and took pictures but my anxiety was triggered so bad that I just left. read more

This store always has stuff on the floor now it's worse since they moved the racks so close you can't pass a person, push a cart ,wheelchair or a stroller down the isles. Thats really crazy in the plus section. Avoid this store & got to Lakewood or wait for Burlington to open. read more

This place is SOOOOO touch and GO!!!! I am giving this location a 3 star, ONLY because this visit was an success and we actually found what we came for and then some:) The store is always a mess, it looks like a windstorm crashed through it, the store itself is not very clean. I know this chain is known for it's chaos but this particular location is unfortunately one of the worst but with the prices and the name brands that you can find, you really can't complain. I think the worst thing is the most of the employees here seem to "hate" their job:( read more

This review of mine is more like a 2.5 - its not a total crap experience, but its not awesome either. Store is very picked over and maybe because of the shopper demographics in the area, not as much to offer. Their furniture area is wack - the Puyallup location has waaaaaaaaaaaay better selection. Staff is not friendly, kinda rude, kinda not giving any fucks; loss prevention is nice, but that's most likely because its been men who probably like looking at my booty. Selection is meh, but then again, this is Tacoma, this is the PNW and fashion is NOT this place's strong suit. Another reviewer called this place touch and go - totally agree! PS - don't ever shop Ross during the holidays unless you want to be truly sorry. read more

Though you may find some good deals here it'll be like finding a needle in a haystack. This place is like a tornado touched down several dozen times and should qualify for FEMA assistance. Other wise top notch /s read more

Ross Dress for Less - Department Stores Near Me - Tacoma, Washington

My favorite place for shopping clothes, nice shoes and decoration for home, I love Ross.

My wife and I went shopping to this location and it was Sunday. After realizing the slightly shorter business hours (9 am-10:30 pm) we proceeded with choosing what we wanted to buy with haste. When it was 9:55 pm, my wife was trying her outfit for one last time before deciding which one she wanted to buy. Then an employee comes into the dressing room and in an extremely rude tone of voice says "Come on" with her hand gesture as if we got caught stealing a candy from a snack jar back in childhood days. We were bothered by it but didn't react to such an unexpected rudeness. So then we just walk towards the cashier with our clothes to pay for them. When we arrived to one of the register we run into another extreme surprise. Another employees said "you need to come back tomorrow to pay for the items" When we walked out of the store with humiliated feelings and got into our car, it was 10:33 PM. If you are shopping at Ross, make sure you don't linger around near closing time. They will kick your butt out like you committed a crime right at closing. No mercy! Have some integrity towards your customers ROSS! read more

I'm so tired of this damn Ross ! They are rude asf ! As soon as you walk in the security guard greets who she wants and stereotype the rest ! She will legit follow you around the front of the store and then the rest of the ladies will step in and follow when the security guard can't go any farther! And when you try to leave they search your bags ! Then when you ask them a question to try to locate something they will give you attitude! All and all DONT GO TO THIS ROSS ! read more

I love Ross! I've been coming here for years. Today, my daughter and I have dealt with the WORST customer service here, ever! She (I think her name is Riley) was being extremely rude! I can look and touch any items I want on the sales floor! It's there for a reason!!! Should I color code it for you too? I have worked in retail before and this is NOT how you treat your customers. Anyway, I like to be in a good atmosphere while I shop. Simple! read more

Today is only the second time I've been to this location, but it was clean and organized which instantly bumps it to the 3 stars for a Ross. The staff were friendly, if a little slow in the help department. For the prices, you can't beat a Ross. I also happened to go to the mall and hit major department stores the same day only to see some of the same items I had seen here earlier. Made me feel better that the items aren't all out of season. I went in looking for shoes, a purse, and tentatively some furniture. While the shoes were not always in the right area for their size, but they were all on the racks and all shoes but one were with their mates. I found two pairs for work, both less than $15. I browsed the purses, which again were all on their racks, but no luck. I love walking through the back of the store with the home goods. They had some cute pieces of furniture, but I only ended up getting one basket. The clothes take a lot of time to work through since they may be misplaced, mislabeled, or just one of a kind. So if you're looking for clothes, go with lots of time and patience. There is usually a wait for the fitting rooms as well. Overall, it is a great deal, but the experience matches the discounts. read more

First of all, this place is unorganized. My best friend loves sunflowers, she would die for anything sunflower. To the point that she has a sunflower tattooed on her wrist. She's been searching for a sunflower dress for literally months for her high school graduation. she came to Ross hoping for a good deal on a beautiful dress and she found one with sunflowers on it. This dress was beautiful but then we noticed that the strap was completely broken off of the dress but I told her that I would fix it for her because she loved the dress that much. We get up to the cash register and we ask if we could get a discount because the dress is clearly broken and honestly it can't be fixed unless I sew it. The strap was completely off the dress. Not to mention the dress wasn't even put on a hanger it was just draped over one of the racks. When we asked, the security woman overheard and told us that it would be 10% off and then she said "oh wait" when she noticed what dress it was. Then another store employee that was checking out another woman had overheard what we are saying and asked on her a little COM thing and said "these girls want their dress discounted because of the strap." To be honest it was even rude. Then she told us that they could not sell the dress to us at all. We even told her that we would buy it without the discount and we would say that we would fix it. She continued to say that somebody else wanted to address it therefore she could not sell it to us. Is that somebody being an employee. As customers we should have the right to the dress over an employee. Are we not allowed to get the dress because another employee wanted it but as we were searching it was impossible to find anything because the store was so on organized. The girl with the purple hair was very sweet and we are so appreciative that she was so nice as we are checking out. With being said, the woman with the fake ass pink hair is a no go for me. read more

I needed some pants fast after my boy wet himself... this was not the place to go. It's beat down hard and everyone was in a bad mood. Also, they only had one pair... pajama bottoms with no top. read more

Never enough cashiers, especially during lunch hours. Remodel makes store look cheaper and messy. Still can barely and sometimes not have 2 carts pass in the same isle. read more

Today I went to Ross to do some Christmas shopping. I arrived and picked out ten picture frames. They were difficult to have with me and not get damaged due to my baby in the shopping cart. I asked the front to hold them for me while I continued to shop. She looked at me as if this was such an inconvenience to her. (Her name was Amber and I believe she was a supervisor of some sort.) She was not kind in fact the quite opposite as she reluctantly put them on the floor behind her as if I was asking so much of her. I continued to shop and when I came to make my purchases a nice man named Kyle redeemed the situation. He was very friendly and individually wrapped the frames with care. Thank you Kyle!!!! I've been to this Ross multiple times and I usually get employees that either are super nice or are somewhat rude. The atmosphere is not consistently friendly. read more

Terrible customer service tonight from manager Randy. I'll be finishing my back to school shopping for my family at Burlington and TJ Maxx. This store has gone so downhill! read more

So apparently ross does not let you take out carts. So my mom and I spend over $200 here and we were not allowed to even take our stuff to our car. Can you imagine, some heavy plates and a bunch of other home stuff that was super heavy and you're supposed to carry all that in your arms. Very disappointing just to think that if my mom was to go there by herself , she would have to be carrying such heavy things all the way to her car. Especially when she spends that much money on the store. Apparently the security guy just only looks at people, but can care less about actual issues. I understand it's supposedly a policy, but goodness just watch me or take people's IDs as a guarantee for carts to be returned ... ridiculous and absolutely no help for carry out or anything. Really makes me not want to invest in such a business. Oh and to finish it off , my bag ripped out open even before I left the stores door... Ross had been disappointing me time after time! read more

Smile for God's sake. You work in retail! I know it can be long and tiring by the end of the day, but you work in retail! You are supposed to be friendly and provide excellent customer service. The one and only, not obvious, positive thing I can say about this Ross is that the security guard greets you and asks how you are doing. The obvious positive thing about Ross is the cheap deals I get whenever I go...so when I go, I say hello back to the security guard, browse and get all my useless crap, check out while ignoring the unpleasant cashier and her stink face, and get on my way! What a GREAT experience (sarcasm). read more

You can find cool stuff here but really their costumer service is half a star. Yeah she'll ring your item up, but that's all you're getting. No "hi, how are you" " thank you, have a nice day". She'll talk to the girl right beside her while she rings you up. I know the mess isn't the associates fault I've watched the costumers come in like hurricanes with no respect for the work of others around them. Just step your people skills up and your store might be okay. read more

This store drives me nuts. Historically, this Ross has shoes all over the floor in the shoe department, clothes aren't in the correct section (i.e. a size 4x shirt in the junior section), long & slow moving check out lines and a disgusting bathroom. They don't believe in paper towels for the bathroom and it usually looks like a gas station bathroom (no paper towels, dirty toilets, smelly etc). The Lakewood Ross is much easier to stomach. read more

Why do the people that work here have no manners? They all seem mad for no reason. Absolutely disturbed. Rude woman giving glares to all the customers like something crawled up her a**. Disgusting. Cashiers don't interact with their customers. Hire better people. DO NOT ASK ANY OF THEM FOR HELP THEY WILL TREAT YOU LIKE YOURE STUPID. you're old enough to treat people with respect. Grow up. Dump place, dump associates. It's clear all associates at this store are the bottom of the barrel. read more

Ross is Ross. Hit or miss on finding something. Today we found some shoes and a jacket for our child. Store and restrooms were clean. Friendly service when we had a question. I can see this place as crazy town on a weekend. read more

Ross is a hit or miss. Some weeks there's a lot of stuff in and some weeks it's not. The one thing I do like about this location compare to other Ross's is that there is a formed check out line. One for purchase and one for returns and exchanges.You don't have to worry about people forming their own lines and cutting you off anymore at this location. I rarely shop at Ross during day hours because it's busy and the check out line are long. I recommend going at night. It's not as busy and check out is a breeze. read more

3pm on a Tuesday....9-10 shopping carts waiting to be checked out...1-2 cashiers. Where the heck is the manager to get the lines moving??? Ross is known for this but why hasn't corporate come in to revamp!? I've put back half my items because I've had plenty of time to second guess my purchase. Get it together Ross. read more

Lovely staff. Was in a bad mood going in, so happy coming out. Very friendly! This my new spot!

Customer service at Ross on 38th in Tacoma, WA. Is really bad especially when they have you hold for over 30 min. Then come back and tell you they don't have time to help you that you should come in. I ask to speak to the manager Keara and I was told she said they same thing they don't have time to help me to come in. Grant it I live 45 min away. SMDH at Ross Tacoma if you want better go to Puyallup Ross!!! They are so much nicer and caring. read more

Love shopping here. Kelly is the best store manager, she cares most for her customers, employees & the store.