Management is awful to their employees! They make only one person run the registers causing the customers to take it out on the staff due to long wait times to make a purchase. Horrid company! They don't pay their employees enough to handle this crap! read more

Service is an issue- way understaffed and not helpful. Selection was good, found a lot of clothes but after waiting over 30 minutes for a dressing room I walked out. It is ridiculous that the dressing rooms in the back aren't open when you have a crowd waiting to try on clothes. Also the area was full of clothes thrown on racks and the rooms were piled with clothes- I looked in as someone else went in. The drive to any other Ross in the area would be worth it! read more

So i just wanted to thank them for wasting my time. Ive been extremely consistent with calling the store for a job . Every time they say the manager will call me ... come to find out they just hired a bunch of new people!! This isnt the last time they will see my face too im a regular customer there ! I really hope whoever the manager is sees this and becomes more organized. I was on top of this job for WEEKS . So now you got a pissed off CUSTOMER! read more

Just putting five stars because I think the rating is crazy low for no reason. I come here all the time and it's like every other Ross. All great as usual. read more

Picked up some super cute gift bags here. The interior is lackluster and drab but it's exactly what you might expect from a thrift retailer. You'll find your regular stock of affordable clothing and home goods as well as trendy snacks. I'm really disappointed with customer service here. The cashier couldn't find the price tag on my item so she called her manager for help. I volunteered to grab another similar item with a price tag but she declined. Instead they decided to charge some arbitrary price. I went back and grabbed the other item anyway to prove they were wrong so we had to go through the 10 minute hassle of the cashier refunding and recapturing my purchases. All of this could have been avoided if she would just let me walk two minutes to get a price tag. Honestly, I'd recommend you just go to TJ Maxx next door. It's much cheerier and well laid out in there. You'll get the same types of clothes and even more selection of home goods. read more

Rediculous they have only 2 fitting rooms located at the front of store in these small made up rooms. Took 20 mins just to wait for a fitting room read more

The management at this place really has me perplexed today I went there and bought three items at around 10 came three hours later to return two of them they said one was on the receipt and one was not and then made a big ordeal out of it to where everybody in the store was staring mind you it was over $10 Yes you heard that right over $10 I spent hundreds of dollars at this place each week I will never step foot in this store again if this is how they treat you over $10 forget about it nothing's worth it they could have calmly said we'll go ahead and give you store credit if they could not put it back on my debit card but no they went in and reviewed the tapes to see if I was even there, which they did see that I was there and it even said it on the receipt why I would try to lie over $10 like (they got me)...... I have no idea, this whole team needs to go to some management classes obviously the ones they have aren't working for this group of people read more

I like this Ross compared to others I've been to. Everyone working is usually friendly and helpful. It's still Ross so I guess you can't expect stellar service. The girls arent exactly enthusiastic but the low prices and good selection make up for it. read more

I am very upset with my shopping experience today. I grabbed five pairs of the clothing because that is a limit for the dressing room . I go inside the dressing room and I find a bunch of price tags all over the floor I gather them and gave them to a store associate and told her "I think someone is stealing I found these in the dressing room". she looks at me and smirks as if I was the one doing it like seriously dummy why would I tell on myself if I was stealing but anyways that's besides the point I go inside the dressing room and I try on my five pairs of clothing mind you I cannot try on five pairs of clothes in under one minute, so of course it took me a few minutes. just keep that in mind, anyways the clothes didn't fit right so I open the door and there is a manager standing right there in front of the door!!! and I'm looking at her like what's going on and she looks at me and then walks away and pretends like she's looking at the shoes. I'm definitely going to say I was racially profiled. can you guess what my race was !! (Black) I definitely will not be coming back to the store and I am highly disappointed in my experience. Ross is my favorite store and for the manager to do something like that was very degrading. This happened today on August 21, 2021 2:40pm read more

I was really excited and happy to have this new Ross open in my area of town. TJmax had opened a few weeks previous and i wasn't overly impressed with it, so couldn't wait for Ross! Unfortunately this store is a huge letdown...basically un shoppable due to compressed aisles. Doubt this is ADA compliant, so if you are in a wheelchair you CANNOT shop these aisles. I am able bodied and was hard pressed to find an area of the store accessible to me with only my shopping cart. I got the same feeling here as i get when i walk into the spectrum store, i wanted to exit as quickly as possible! I will continue to shop the sahuarita store even though it is 20 minutes further away from me than this Ross. Sad. read more