Excellent, dependable Service A shout out to Austin, Brendan and others on the Roto Rooter team who have been helping me sort out the pipe condition for several apartment buildings, and give a good drain cleaning which has been deferred for, lets say... a pretty long while. My experience has been they are very efficient, creative problem-solvers. They have the tools and technology, like cameras to view the condition of pipes and can be most relied on for all kinds of situations. Being efficient it can be very cost effective even when coming over to Pullman. I feel confident when they arrive, they will get whatever needs done, done. read more

Austin helped us here at our apartment complex with our plumbing issues and took great care in appraising the situation and ensuring the problem affecting multiple units was addressed properly. Austin was friendly, professional, and expressed genuine care and concern in making sure we were taken care of in good timing, as well as thoroughly explaining the origin of the issues and how we can reduce/prevent future problems. We extend our greatest thanks to Austin and his team and most definitely would recommend this business to friends and family. read more

Called them to get a quote on a leak I was having and they never called me back. Great service...NOT!

I asked for the quote before doing the work, but they refused to do it. They pretended that they were very busy. ....Then the problem was fixed in one minute and I was charged over $100. It is too expensive. read more

Called for a leaking washer. I ran it for the first time in a new house and it flooded the floor. It took 4 days to get an appointment, called on a Saturday and the call center did not relay my message to the office. Then the plumber charged me $180 to tighten a valve (didn't replace anything), he did not run the washer while there. After he left, we ran the washer, it turns out the floor drain was backing up. I paid $180 for the plumber to do absolutely nothing. read more

Backed up sewer line and partially flooded basement is was an unpleasant surprise early yesterday morning. I was impressed with the responsiveness and professionalism of service from Roto Rooter. Kelly responded to the call and came out and fixed the problem. He was very knowledgeable, experienced and easy to work with. If I have an issues in the future, he will be my first call. read more

Amazing customer service!! I would call them for any of my plumbing needs at any time. Their line to call and then have someone call you back in the morning is perfect for the midnight emergency that you need help with. They also spent time educating us on ways to prevent future problems and how to troubleshoot things in the future. A nice change from people who fix it and walk away. I may not be able to prevent all my plumbing problems in the future but I know I have a great resource to call when one arrises or just when the water levels in my sump pump doo! read more

We've had roto rooter at our house 4 times in the last year. They have a great attitude and fix the problem the best they can. We rent and the landlord won't fix the issue. I'm very grateful for the timely manner that our problems are taken care of. read more

So disappointing. Terrible experience. I asked for a quote on a shower insert. They told me if I didn't schedule a quote today it would be ~month before they could give me a quote. I had to miss work. The quote was outrageous. They gave me an arbitrarily high number without any details (no details about labor vs material...nothing). After I called them out on their outrageous price...asking them to explain the bid... the office manager (cari) called me "paranoid"...then when I told her I would tell everyone I knew about my experience...she told me I was "threatening" her. I told her I was going to write a letter to the franchise heads...she said "go ahead but they will not care." Then she told me she was recording the conversation so she could review it with her boss. I told her I did not consent to being recorded. She said she could record me without my consent.Terrible experience!!!! read more

i am selling a house and needed some plumbing done to sooth the inspector of the buyer so i gave roto rooter in lewiston the list and they forgot to do 2 small things so the inspector came back and said these needed to be done so we can close i called roto rooter and they admitted they were wrong but instead of coming right out to fix my bathroom they said they could not fix my bathroom for almost 10 days most companies would come right out especially when i had paid almost $2000 so i said that we could not wait that long as we had to close the property the office people could not give a crap so do not do business with these people in lewiston as they dont give a crap about their customers after they have your money read more