Very knowledgeable staff. Wonderful front desk service with a Smile. Absolutely best one stop shop…read morein town.

Jeff and his crew are the BEST! Had Jeff do my gas line to the grill and his crew have been here to…read moremake quick work of a kitchen faucet and then hot water heater repair. Responsive, prompt, reasonable rates. I trust them to do quality work and to stand behind it. Loyal customer here!

I had Mr Rooter come out and unclog a drained sewer line on March 3rd, I was told there was some…read moresort of paper towels blocking the line. (We had Cody this day) I was also told the equipment they would use this day had a camera and I would be able to see down in there, never got any pictures from there camera on that day to see what the line looked like. I then find out it is still draining very slowly. So I ask them to come out again, a week later. (This used my second visit that you get within 3 yrs which is ridiculous considering I was told there was nothing else blocking the line besides the paper towels, and I told them this isnt right to use my second trip up for something that they couldve told me the firs time but they don't care its a second trip) That Monday the 9th they then tell me they will be there late, then another hour later they call and say they have to do it tomorrow. Then Tuesday I tell them it has to be 5:15, which they say no problem... show up at 6pm. LATE. THEN, I get told my sewer pipe is cast iron and its blocking itself up, so very different from what the first tech said. He unclogged the best he could but its just going to keep building up I was told, so I asked for pictures and estimates to be sent to my email by Gabriel, he said no problem. A week went by with nothing. So I called the office yesterday to get the estimates / pictures... they sent me the WRONG estimates and pictures. I call again this morning and Gabriel calls me now saying he can't take pictures due to their risk of me digging based off their pictures, and he quoted a higher price today because of WV sales tax than he did on our previous call. Buyer beware, I will not be using them again. Bad customer service, they don't really even care about the customer, and honestly this morning Gabriel was pretty arguing with me over the phone about how he "did tell me the same thing last time on the phone" when he did not. I paid $1k for them to come out and clear the line just to get my second trip used and get totally conflicting information vs the first trip. Quoted $7500 the first time to replace 10ft section of clogged line under the concrete, to then find out today oh its actually $8200 because of WV Sales Tax. Tell me that number the first time.

I had an issue in the evening that required immediate response. I called Mr. Rooter and had an…read moreemployee out to my home shortly after. The plumber fixed the immediate issue and took the time to explain the cause, and what his recommendation was. Cody was the name of the employee and he was nothing short of excellent. I would recommend Mr.Rooter to anyone looking for an honest and reliable plumbing service.

Kaleb from 1-Tom-Plumber was absolutely fantastic. He was extremely knowledgeable and quickly…read morediagnosed that our water hammering issue was being caused by water pressure that was set far too low. He took the time to clearly explain what was happening and patiently answered all of our questions, which we really appreciated. It's clear he genuinely cares about helping customers understand the problem and the solution. If we ever have plumbing issues in the future, we will definitely be calling 1-Tom-Plumber again and asking specifically for Kaleb. Highly recommend!

They have an amazing and efficient staff that answered the phone and got someone to go back to us…read morewithin a few minutes. I also had an email from Tom that explained what they couldn't couldn't do for us. Very kind.

If I could give them a hundred stars I would. Excellent service. Excellent work, professional,…read moreorganized, courteous, clean, reasonable prices. And above all very honest, telling you what your options are, what needs to be done for the best outcome.

They responded to calls quickly. I thought our job would take hours and they were done in under an…read morehour (two workers) and everything was done e to our satisfaction! Will be calling them for another issue in the future.

Drain cleaning freeing up clog in underground outside front of house. Cost way too expensive. I…read moreshould have shopped around. Price so high I believe I was ripped off. The manager got in touch with me and refunded $300 which made their price very respectable. The work was completed to my satisfaction. Very pleased.

TERRIBLE - ALL THE WAY AROUND. I would select a negative rating if that was a choice…read more The drain in my backyard was flooding. I have 2 large dogs that bark when the wind blows. The technician said he knocked (lie #1) and that he sat outside on my steps for over an hour (who has time to do that???) He snaked the drain and it got stuck. He tried with everything he had in him to pull it out. It took another good 30 minutes to free the snake. That evening I proceeded to my basement, and much to my dismay....the sludge from the drain in the yard was suddenly in my basement with a hole in the wall. I called back and was told that 2 technicians would be out before the end of the night to run a camera down the drain. The original tech came back and told me to wait until it dries to clean it up - WHAT?!?!? Needless to say..the other 2 never showed up either. The tech said he was off duty but was curious to see what happened. Next day (now 3 days after initial incident) was Sunday, we were told that a SUPERVISOR was coming out by the end of the evening. Guess who came? NOBODY! Monday - we were told that someone would call us (after 1pm) to tell us what time he would be there. They were at the door at 7:30am and my son had to leave for work, so tech could not stay - told us to call when someone would be home and he would be back. I called at 5:15pm and was told that someone was in route to my place. That is a complete contradiction to what I was told earlier, however I was close enough to home that I could get there quickly. Waited till midnight. Not only did they not show, they didn't call either. DO NOT EVER USE THIS COMPANY! I WILL LEAVE A NEGATIVE REVIEW ON THEM ANYTIME I CAN - it is UNACCEPTABLE and UNPROFESSIONAL

Job was done quickly. Cost was a huge rip off! Ended up paying over $500 per hour for simple…read moreplumbing connection work. Avoid these people at all costs!

I needed a new 40 gallon water heater put in, gas. Affordable plumbing gave me the most expensive…read morebed they only used one brand Bradford and their bill was going to be $1600 dollars to replace one water heater. Then after that I went to Dan's plumbing and they gave me a good bid $1050 and when he got here he just started jacking me, and the price. The lady on the phone said it will be $1050 plus tax on the water heater when he got there he already added $25 for the travel and then the Guy from Dan's plumbing told me they were going to put braided tubing on the end instead of soldering and then two minutes later he change his mind and was going to be another $75 for braided lines. He had a water heater in his truck and was ready to do the job and I said hit the road. I don't like that up charging. So the last person I called Fort Steuben plumbing told me they could do it for $1079. I told the guy when he got here from Fort Steuben plumbing if you decide to start jacking me off and raising the prices then he was just wasting my time. Anyways it took two guys to get that old water heater out of there and I'm sure put the new one in and it needed shut off valves, the old gate valves were bad. But he came in under bed at 1073.83 He was underbid and he will have my business forever. Fort Steuben plumbing the rest of my just give you Waste of time.

Had Metz come out to the house were under contract in to inspect sewer line. Nate was super…read moreprofessional and helpful and explained what he was doing. They gave me a very quick quote to follow up and the video of the sewer line was sent the hour after our appt for the inspection.

If I could give this company 10 out of 5 stars I would…read more Another company came out and "diagnosed" an issue on their 2nd visit, and quoted us an up-in-the-air price for a "maybe this will fix it maybe it won't" service. Needless to say, I was on Yelp finding someone else for a 2nd opinion. Jennifer at Metz called me and messaged me right away to view video footage and get something scheduled. I was able to call, text, and email her as often or as little as I needed to and ALWAYS received a response. The communication was exceptional from start to finish. Someone came out that same week to take a look and give out a timely estimate. This company does offer financing, although we did not use it. The quote was less than half of what the other company had quoted us. We got a straight forward diagnosis, with honest pricing, and reliable service. The team came out on the day they were scheduled at the time they were scheduled. They were able to complete our project in only 2 days. Extremely efficient, and walked my husband through what they were doing and put us at ease with what still needed to be done. The pictures and reviews from myself and everyone else speaks for themselves. While I hope to never need more restorative services on my property (LOL), if I ever did, I would 10,000% use Metz again. I will be recommending them to anyone I know who needs it. Absolutely amazing!

I would highly recommend! We hired Coen's to redo a French drain that had been improperly done…read more Coen's explained everything that needed to and why it needed to be done a certain way clearly and professionally. They were punctual, respectful of property, and polite. They cleaned up after themselves, and went the extra mile to help us with the mess that was made by the prior company. Their price was very reasonable. I highly recommend them and will not hesitate to reach out to them again for all my landscaping needs.

From the owner: Lawncare, Mulching, Hedge Trimming, Yard Cleanups, Pond Installation, French Drains, Retaining…read moreWalls, Paver Patios, Snow Plowing, Outdoor Firepits, and more.