We had a great experience with them. They came, take a look at our items, give us a price…read more(reasonable for the amount they were taking) and gone to work right away. They had to take out an old treadmill from our basement, up the stairs through a small hallway and they did it without scratching anything! They were nice and good with our dogs also. We will use them again for sure. Thank you

They did a fine job of removing the few items we needed junked. Expensive for the 15 minutes total…read moreof work and time spent at our home. $401. We were supposed to get an estimate but never received one. They showed up for the job and that's what was charged for the small amount of items removed and small amount of time that was needed for the job. Also - do you ever wonder how they have so many reviews or that the workers are almost always named? Mostly all on the big search engine. It's because they pull up the review page on their own device and tell you to write the review - right then and there in your driveway - after running your credit card on the device, that just looks like their personal cell phone. That's exactly what they did to my husband. Also made him take a picture of them to use in the review.

Beware when paying online you will be charged a $2.95 processing fee…read more I usually send a check but with all the holiday mail thought online was faster. So when notifying Rumpke about being unhappy with the fee they cancelled my whole payment and said mail in payment. Of course they could have just refunded the fee and took the payment. So now they will have to deal with the mail delay TA DA !!!!!!!!!!!!!!!!!!! Also notified my city mayor & clerk to let citizens know. Not sure why a large company uses a process the charges this fee.

Our recycling is consistently not picked up and when I contact Rumpke they recommend leaving it out…read moreand someone will come within 24-48 hours however we have never had this actually happen. We have had to take our own recycling to a location multiple times this year to pay for drop off as we are consistently missed for multiple weeks at a time.

Easy to work with and have a dumpster in the front entry that's great for small dumps of cardboard…read moreor small items!

I have placed two orders online and received no calls back. I called in and was told "she isn't in…read moretoday but she will call you to get everything set up." No call. I emailed in follow up as well, no response. Unfortunate.

Constantly missing pick up. Excuse today was that my road was flooded. That is a lie. When it…read moredoes flood, only one section of my road floods. Here is my photo of the road today.

once again, my garbage can was overlooked at being collected. It was out the night before. there's…read moreno reason whatsoever other than they skipped it or for some reason they have it out for us. This is getting very tiring to have them on my speed dial for pick up. It may be time for me to call the city of Blue Ash about this‍ I called right away in hopes that they will come back and pick it up today and that it doesn't have to sit out there for 48 hours

Please document the excellent customer service and great kindness given to us by Ms. jasmine,…read moreemployee, who works at the start up dept. for new resident service! Ms. Jasmine works at the location of 3975 Wagoner Ford, Dayton Ohio 45414, Excellent job, setting us up for new service!! Thank you so much for her being very professional and very kind and very helpful to us! We are very thankful to Ms. Jasmine for her kindness and her help!! We are moving from Florida to Ohio, and she helped us to set up service in Ohio! Ms. Jasmine is the very Best!! Eileen and William Brown January 6, 2024

Scheduled mattress and boxspring removal with Rumpke. Gave required notice and wrapped items in…read moreplastic as required. Just watched the driver pick up my container and leave the mattress and box springs. Called Rumpke immediately and instead of sending the driver back they are now scheduling a separate pick up 24 to 48 hours later. This presents a terrible look for me in the Tara Plantation Pointe community. Just another example of a lousy company with bad communication and a lack of concern for customer service.

Not sure why we're not serviced timely. No one ever calls back if route has changed or there is a…read moreproblem. Why are we quoted to com back in 48 hours? The trash pick up day is on Fridays

This company bills customers even when they go on vacation- Especially my older clients !@!read more