I give this RT a "zero" rating... Ordered a large pizza for my family and I around 10:30.... Veggies not cooked and crust was doughy ... Pizza was not to Standard. I called the manager and explained what happened and all she offered me was that I bring in uneaten portion and I Offered me a small size as a replacement... Keep it .. I'm never going back.. Keep your small and my $35.00 plus tax and tip‼ read more

How in the world i use my debit card and the driver decides ti write in a 12$ tip I will not be using my card there screw that and yal try to skimp on toppings when order delivery it should not matter if I carry out ir delivery price is tye same smh read more

Round table pizza is my number one pizza in the world. It's just so damn pricy. Can't eat there as much as I would like so I have to go with my second or third best which is Cebelles or Pizzahut. Round table need to take a better look at their pricing because there are more pizza places opening up and charging much less. Something to think about. read more

I ordered a large pizza and it took about an 1 hour to be ready, there weren't even many people there. People came after us and they attended them quicker and most of the costumers left with two pizza's. Not to mention that the person taking our order was really rude. Also, I could tell she had a couple friends there eating and they got there pizzaS before us. Not to make matters worse but the place was very dirty and our pizza only came with 10 pieces instead of 12. I don't recommend going there. read more

So I come in a few times a month but as of now I don't think I will be returning for awhile. Lately every time I come in there is a female employee (they don't where name tags so I can't tell you her name), however she is the biggest female employee I have seen there, kind of tall and on the heavier side Asian girl who has red highlights in her hair. I am disgusted and appalled that such an employee works for this Round Table. Every time I have come in she is working and she does the most awful things that someone working should never do, especially in the food business. She has helped me at the register all while touching her hair, her phone has gone off while my fiancé was at the register, very loud. She ignored the first call but let it continue to ring (which it was a song) however the second time she answered it in front of us and yelled at the person who called her saying "what the **** you know I am work! Stop calling!". Why does she not have her phone on silent while at work? I have also witnessed her take her hair out while she was working, swing it around to put it back in a bun and touch it all over and then go right back to doing whatever she was doing. Which is so disgusting when working with food. She is also very loud and rude. While waiting for my food I even heard her answer the restaurant phone "Thank you for calling MCDONALDS what do you want?" Like really?!?! I thought I was at Round Table and that the customer service was nice but I guess I was wrong. Sorry to say this but I will not order from here if the next time I come in she is working, or anytime after that because who knows what other unsanitary things she does, I rather go a farther distance to another location until I no longer see her.I am only giving two stars because the other employees are not bad and Round Table is my favorite pizza. UPDATE: Now said employee which I learned based on her message to me on yelp that her name is Karen L. Your employee is now harassing me on here saying F you and calling me a B. I have screenshots but I don't want my review removed for uploading them. I'd gladly forward them to the owner though or come in and deliver it personally so she can say that to my face. So very professional. Especially since she blocked me from replying to her after she sent that. read more

So i order from Round table all the time and always get the same thing 42.12 is my total so I checked my statement on line and saw I was charged 54.12 so I called and the manager said that I gave a 12$ tip. I said no the I didn't so she says he must have wrote it in by mistake how does that happen when we can chose to tip or not when sign the receipt that man tip himself on my card, I got my money back from manager in cash but I will never use my card there ever again read more

Well when I first called the girl that answered the phone was very rude when I was explaining my order, If she doesnt like her job than maybe she shouldnt work there. Then when We recieved our pizza we found 2 Hairs stuck inside of it.Discusting, I dont know if this happend on purpose or it was a accident but maybe they should wear hairnets, Very disapointed. read more

I would half star this place if I could. Please don't order for delivery at this location. I was delivered my pizza 2 hours after I placed the order so you can just imagine what the food was like when it arrived, discolored and cold. Never again. read more

This Roundtable Pizza only gets 1 star because ZERO isn't an option. So, here's my experience... Last night I placed an online order for pizza and wings. Once my order was place I received a call from the restaurant to confirm my order, payment info and delivery time. I was advised that I would need to show the delivery driver my credit card and driver's license when he arrived. This is standard and perfectly fine. What wasn't standard was when the driver arrived he told me that he needed to use his personal cell phone to take a pic of my CREDIT CARD and driver's license. I expressed to him that I was uncomfortable with him doing so. He informed me that it was their "long standing policy" and when I expessed that I had never been subjected to that in the past, he called me a BITCH in front of my kids and walked off. I of course called the restaurant to report the incident. It took several phone calls to actually speak with someone who claimed to be the manager but she wouldn't provide me with her name. I explained to her what I had just experienced and she reiterated exactly what the driver said, that it's their "long standing policy". Hmmmmm, I wonder if coverage for fraud and identity theft is somewhere in those policies? Anywho, I have since reported this incident to their corporate office, the California Attorney General, the Better Business Bureau and now Yelp! I'll show him BITCH! read more

DO NOT ORDER ONLINE if you go here only pay in CASH!!!! Possible identity theft at this location I wish I could give this place Zero stars. ordered pizza online in order to process your order you must enter your card info this is normal. I got my conformation code after all was done. They even called me just to confirm my order and to remind me to bring my card and ID. This seemed very normal to me figured all was fine. I get a call when the pizza is done that was nice I thought. They did inform me that the bacon for the pizza I ordered was out but they had another kind of bacon they used. I honestly did not care seeing as how I wouldn't have even noticed (unless I ordered this pizza before). Still the transaction seems normal so far. So I thought...... Upon arrival a family was still deciding what they wanted to order so they let me go ahead. I handed the cashier my card and my ID as I was directed to do by phone. He then calls his manager because my card does not have raised numbers he will be unable to imprint my card. Why do you need to imprint my card I paid online and I have the card and ID as you have asked. The manager then explains to me that it is their policy to make a copy of everyone's card not just mine regardless of delivery or carry out. As if that should make me feel better. She said because your card does not have raised numbers we can take a picture. I tell her NO you will not take a picture of my card. I also ask what she does with the imprints and the pictures of the cards. Well the picture not only would be on her phone it then gets sent to her boss. But this is OK because it is going to Round Table so its safe she tells me. Because of the off chance that I may dispute the charge. I look to the family waiting behind me who has heard everything she is telling me as if it is normal. They agree with me that it is crazy they do not want their card info taken either. I did acknowledge to the manager that I am sorry that the clientele they have is so dishonest. So I decided to give her a choice...... 1) She can let me take a picture of her ID and credit card and keep it until my transaction clears and trust I will delete the photo after. She was not pleased with this idea since she does not know me. Hum Strange how that works. 2) They have already cooked the pizza they can run my card and accept my ID and make a profit off the item they have already cooked. Or I can go somewhere else they are not the only pizza place in town. She then decided since I was uncomfortable with the idea of letting her take a picture of my card that we can run the transaction as debit. I then asked why she did not offer that to me in the first place??? As a business owner it is cheaper for you to run my payment as debit and you get your money sooner. It would be better to encourage people to pay debit or cash. They had nothing to say about my response about this. This is my first time going to this Round table I have never had this problem at other round tables. If you are a regular or use delivery please make sure to pay cash. Or if you have to pay with your card DO NOT let them take a picture or imprint. I made sure to inform them they need to tell everyone over the phone they are doing this and post it online if this is their "Policy". This is not a normal practice of business! I will NEVER return to this Round table and will be checking my account activity. I think this is also something the corporate office needs to be aware of. read more

This has got to be the worst Round Table around!! The inside is very dirty not very appealing and the customer service is horrible...how can a establishment like this still be in operation considering other horrible reviews and distasteful food...our pizza was dry the crust was very dense brought it back for a refund and they would not refund our money...that's ok took that as a loss but won't be back here anytime soon!!! Please do not ever go to this round table!!! read more

This place sucks. The management is such a B**** the dough here has like little black powder that came from the dough mechine. YUCK! A little advice next time you thinking of going to this place, check your pizza before you eat it.. read more

This place has great quality pizza...great customer service very friendly people and food service is wonderful..fast service.. Next to casino it's in a very nice location very convenient if your catching public transportation it's just right off of San Pablo. Next to smart and final and other stores if just in the area and would like to do a little shopping maybe stop by for a bite to eat.. read more

I was craving some pizza today and what better place than round table pizza. I called in and I'm not to familiar with their specialties. I asked the young boy to tell me all the specialty pizza they had and what each of the had. He did it with patients and was not ride at all. Other times I have called other employees have not had the patience to do what he did and were rude. From now on I'm only letting the young boy, if I'm not mistaken this name is Ryan take my order. read more

This is my favorite round table. there is a very nice lady working there, I believe she is a supervisor. She is always very nice, whenever I call in she remembers my name and my order. I think people believe that because this is Richmond the service will somehow be inferior to other locations. I think this location gets unfairly judged because of this. If you judged on quality and amazing service this location gets 5 stars easy. read more

We've only ever had delivery from this location but they've always been friendly, on time, and the pizza has been good quality. They also bring you a coupon every time they deliver so you never have to pay full price! read more

Where do I begin? I've ordered from this spot plenty times. Never an issue. ALWAYS tip 5 bucks max for delivery. Thats just me, I believe in tipping. Last night I ordered at 6:30. The girl said we should expect it to be around 1 hr 1hr-15mins. Pizza ends up coming maybe 10 mins later than expected time. Up walks the driver. I was waiting by the door but with the door closed, just not all the way. I open it as he is about to ring the door bell and is shocked and says "Oh the door was open, I was going to push it open but..." wtf? dont ever. Anyway, I hand him my ID and card because they always check ID when I order with a Visa. He waves it off telling me "I dont check Ids. No need to. I dont see the point." I tell him it's to prevent credit card fraud/theft and I actually appreciate when ppl ask to see my ID. He hands me the receipt and and proceeds to tell me " Feel free to add a dollar to that amount, or whatever you can." I normally tip, like I mentioned. And I normally tip generously. His comment rubbed me the wrong way AND he was late so I opted out for the first time in my life. He tells me my amt so that i could add his tip Im assuming. I hand him the receipt and shrug. I merely say "Sorry" when he looks to check what I wrote. He then tenses up and laughs, saying " nah nah its cool. You know ppl dont tip nowadays anyway." I interrupt him saying "no I tip, I always tip" and he responds with " NAH see, no one tips out here, thats why the drivers take their time. ONCE they see where the address is, they dont care, whats the point, they dont tip., I told someone that and he told me to find another job if I dont like it" He had his back turned to me as he is going off on his rant and I slam the door. We open the pizza and its cold. -_- not lukewarm, cold. I asked for extra sauce, ranch, parm cheese and peppers as well to be included. I look at the receipt and all of that was listed, but nothing was there. I was charged for ranch, no ranch. I asked for heavy sauce, barely any sauce. I was super offended my this drivers behaviour so I call and make a complaint. Someone like that should not be representing the company and be allowed to make any more deliveries. I call and a meek sounding "Manager" tells me he is sorry and that this will be handled. I made sure to tell him the lady who took my order was wonderful and its not her fault the items were missing because it says it on the receipt. He offers to send 2 fresh pizzas or the ability to use a discount on my next order. We chose the pizzas, to some, it was probably a bad idea due to the "fear" of having your food tampered with. I was respectable and polite the whole time (call it naive) so I wasn't concerend about that. well close to 10 pm we get our food. I ordered at 6:30. Ridiculous. I hate that this experience has deterred me from ever wanting to give this establishment my business ever again. I dont want to risk having another idiot deliver my food. Lesson learned. Stop being lazy, and just cook dinner instead. SHEESH. read more

Apparently, to order from the children's menu a child needs to be present and visible INSIDE the resturant. WHAT KIND OF CRAP IS THIS? My son and I came in to order our meal. I was at the counter while he was sitting inside of the racing car video game. I asked for a kid's meal, pepperoni pizza. Before I could finish my sentence the cashier ask, "where is your child"? Huh? Taken a back. I asked her, "why"? Seeing as I don't know her personally. She explained that "its a kid's menu and the child has to be present". I simply replied, "he's over there" motioning towards the video game. She damn near broke her neck trying to "see" that I was telling the truth. Reckon she was satisfied, so she completed my order. Afterwards, I asked her why seeing my child was that important? I mentioned that I never had to produce a child at ANY other location. I even said, with a policy like this I wouldn't be able to pick up dinner for my family without having them with me. Which makes no good sense at all. She just gave me a weak smile and said, "well it is a kids menu. And, that's our policy". The slogan may be "the last honest pizza" but I'll be damned if this location EVER gets another one of my honest dollars. read more

Thank god this isn't the only pizza place in the area anymore. The service here sucks under old management, current management, older management, newer management, and future management. If you like surprises like half cooked pizza or missing or switched toppings, and overchargings, go ahead give this place business. read more

My husband and I go here and know we are going to get a great pizza. Lori the manager is so nice and gracious. Super customer service and super pizza! read more

Another angry customer... How embarrassing for this location and manager knowing they are doing so bad and don't improve in any way. I order a medium pepperoni kids were hungry I was told 1.20 min to for delivery I waited 2.5 hours and when I call their Unprofessional staff told me they did not had a driver. I waited 20 min more and I called to cancel they said they tried to deliver but nobody picked up... They made up that story cause I was at the door the whole time.. A few min later they arrive with the pizza . End of story I did not took the pizza. They try to discount it but I said"no". Never again will order from them. read more

Well, the food is edible. Customer service absolutely sucks. Training in that department is needed BADLY. Made a mistake on ordering for delivery online and called to change it to pick-up and they treated it like it was quantum physics. Even told them they could keep the 3 dollar delivery fees, and they were STILL confused! Good food, bad customer service read more

I went here during lunch hour on a weekday. I work with disabled adults and took them out for lunch. The cashier was extremely rude! He was clearly upset because we had multiple orders. He made a face and sighed. He brought the food to the table, and dropped the tray on the table as if everyone at the table was contagious. I asked for napkins, because there wasn't any in the napkin holder. And he went around the counter and yelled "here" handing me the napkins. The salad bar was very limited. The soda fountain was also limited as there was only a few drink to pick from, because the rest were out of order. The whole time my clients ate, he watched, and made a face and snickered to another employee. He looked disgusted. My client asked why he was staring. It was very sad that someone could be so ignorant. The place is filthy especially the restroom! I will never go there again. Amid was extremely rude and ignorant. read more

Just ordered from here and it was disgusting! I never come on yelp to write anything but after ordering over $100 worth of pizza wings and bread for the game I get home to overcooked DRY and COLD pizza I was so mad! I called to speak with a manager and the girl who answered was so busy she wasn't listening at all and I asked for a manager she said there was no manager there then she put the phone away from her ear and I could hear her apologizing to other customers as I waited on the phone! Then she gets back on the phone and says "what is it that you want?" And I said I would like to speak to a manager then she says "ok I'm the manager what do you need" so I start to explain why I was calling and the phone goes dead! I don't know if she hung up on me or if we were disconnected but I tried calling back and could not get through. So now I'm on here because I'm so mad this is poor customer service and the worst part is that the food was horrible the only reason I didn't take it back to get my money is that I had 7 hungry children at home that I had to feed but honestly I will never order from here again the food was way overcooked, cold, and dry I've honestly had leftover pizza that tasted better than this. I was so disappointed because round table was my favorite pizza and after this I don't plan on ordering again anytime soon. read more

This was the worst restaurant experience I've ever had. The cashier could not comprehend the simplest order. One three topping pizza, one order of twisties, one small salad, and two sodas. 5-10 minutes later he was finally able to read it back. I paid the bill. Between the two receipts it took to get the complete order it came up to $31.22. I paid it and asked for my two cups (me and my 8 year old granddaughter). He then asks me can he see the receipt. I hand it to him and say "thats stupid". Now on of the girls making pizza says "hey dont be calling him stupid" and begans yelling and trying to argue with me. She is slamming bread sticks and pizza in anger. I notice her wispering to another employee. I turn to the cashier (who in fact is stupid) and say. "I think I will go somewhere else, can you please give me my money back?" He says "ah ah just a minute" and retreats to the back office. He returns with the manager, a female who looks to be about 16 years old. Turns out she acts about 16 too. She informs me that there are no refunds and she is calling the police. My granddaughter begins to cry and says "I don't want to go to jail". The time on my receipts say 7:01pm, the cops were there by 7:06pm. I'm not sure what she told them because the only dicussion I had with them was about my money. They informed me that it was a cilil matter and left. I went back in Round Table to video the business permits when the little girl manager again refused to give me my money and threatened to call police again. She then called me stupid. check out the footage on youtube. http://www.youtube.com/watch?v=Q7PZPoKMSC0&feature=youtube_gdata_player read more

Go to Pinole. The domestic beers had a weird taste to them. Even though they let me switch with something else, there was an odd feel to the staff in the kitchen. It's pretty small, but one plus was that there were really no other customers. Pinole is usually packed, but it's more comfortable. read more

Pizza has good flavor but NOT CRISPY. When I asked for ranch dressing, instead of being handed prepared containers full of the stuff, I was handed one little tiny clear cup and was directed to the salad bar so I can do it myself. --But the pizza was ready for pick up exactly when he said it would be - - so that was great! read more

The pizza tastes alright but it changed when I got food poisoning from it ! I didn't feel good at all after eating up until 4 hours later until I didn't throw it back up ! I won't be ordering from them again !!! For pizza that is pricy even for a cheese the least they can do is cook it right . Last honest pizza yeah right I'm gna stick to my Pizza Hut read more

Ordered my pizza at 7pm online. Was told it would be ready at 7:25pm, it is 7:42 and I am still waiting....

I love roundtables pizza's especially the garlic chicken, that is my favorite by far, but the prices of these pizza's are ridiculously expensive, so I can't treat myself to their pizza's like I would love to. That small garlic is like 13 dollars or something and It is small. I would give roundtables a 5 star, but with those prices you lose points for that! read more

I order pizza again from here last night. I have to say it's been a while since I've ordered but I was pleased with the services time. The delivery window I was provided it was one hour and 15 minutes approximately. And the driver arrived in about an hour. When it comes to pricing of course we all know that there are Little bit on the expensive side. But it was well worth it the pizza was good and we enjoyed it. We did however notice that the garlic twists we bought were a little overcooked. But not to the point that we can enjoy eating them. I have to send them a great thanks for making this experience better than the last one that I had with them read more

I went there last Saturday. I really had a great experience. I went there around 7:30pm and it was pretty busy that time. I seen people were really working hard. They had short staff on that day and I still got my order on time. They told me 20mins on the phone and when I went there my order was ready. For sure we will be back to this location again read more

This branch sucks I go to the Pinole branch and there is a big difference Pinole Taste much much much better

I've ordered pizza here and the pizza is delicious, not to mention how great the customer service is definitely going back!!

Great fun and friendly staff!! I come about twice a week on my lunchbreak, and get the same great service everytime...Management must be doing something right... Keep it going guys! read more

My pizza was delivered 30 minutes late and it was cold when it arrived. The worst thing is that my daughter was hungry and waiting. I ordered it at 6:30 pm and it didn't arrive until 8:10 pm. Unacceptable. read more

This place is a shit show. It took them an hour and a half to make my pizza when they told me it'd take 20. Don't go here.

Had a coupon on my phone but the worker act like he didn't want to honor it cuz it wasn't on paper. Ask for salad buffet he say all you can eat one-time trip not really a buffet horrible place to eat.... read more

Worst customer service on the planet . I called ordered a pizza which took 15 minutes to order . I was on the phone for 15 minutes . 15. And finally when they got it I asked for them to repeat it to make sure they got it correct and they didn't so I just corrected them nicely . The guy decides to start ARGUING about how I didn't say it and I said "I'm sorry if you didn't hear me but can you just fix it" and he decides to keep arguing about how I didn't say it ... I had to pause for a second to make sure I wasn't in kindergarten . Decided to not even pick up the pizza. He wouldn't even give me his name to complain ... He was probably used to people complaining about him . If you don't like your job get a new one!! read more

Pizza is fine, but delivery is an hour and a half every time we've tried it. Oh, and if you call back a minute later to change it to pick up? On hold for 30 minutes, dropped call, then they're going charge a cancellation fee? I think they just didn't want to refund the delivery fee. Lame. read more