Horrible and ungrateful company. They had our business for many years, and although we were a responsible and faithful customers, they decided to leave us stranded in the midst of their service late at night in an unsafe area for no good reason. It was unprofessional, mishandled, and outright despicable. They lost all of our friends and family business rightfully so. read more

Car was nice however the driver was very rude and inexperienced. @ $162.00 per hour he should have been more courteous and well mannered. He was arguing with me about payment in front of my guests when I still had an hour left on the original time limit. When I went passed the time we had another argument about paying. It was a terrible way to bring in the New Year. If you use this company for any services make sure you dont get a driver named George. I will never use their services again. read more

I used this company on 12/13/14 for our wedding. The lack of professionalism was displayed in the way the drivers were dressed, the quality of the vehicles and the lack of empathy of the drivers for the time schedule of that day. I'm currently seeking an explanation from management and will keep YELP posted with any results. read more

I have no idea how people can rate the service this company gives as 4 star...here is my experience... Rented at a super overprice for my daughter's prom ...none of the features in the limo worked...the kids never could communicate with the driver because even the inside window that separates the driver from passenger didn't work...for drop off at 5:00am as per agreement the driver was supposed to do 3 stops from which he did 2 and the last kids were the boys and he dropped them about 10 blocks away from he was supposed to...THE WORST service ever. I f could I would rate this company with 0 stars read more

I booked thru gigmasters for a 10 hour party bus for $1200. In the text/email I specifically said I wanted a unit with a bathroom as one of my guest has a medical problem. Prior to paying over the phone, I AGAIN verified that this unit had a restroom. The unit gets to the house and DOES NOT HAVE A RESTROOM. I called, tried to make it right for them to transfer out the bus with one that had a restroom. They said they didn't have one. So, I had to call and get another bus ($2800) that has a restroom as it was last minute. The a-holes charged me for a 10 hour day although I used it for 45 minutes. The only reason I used it at all, is I thought they were going to swap it out for one with a bathroom. I will be reporting them to as many companies as I can. I get it, misunderstanding happen. But to charge me for a 10 hour day when I clearly requested one thing and got something different makes these people CROOKS!!! read more

I rented a limo for my husbands 30th birthday for our family and friends. I was going into the city to go to 230 fifth lounge. The limo driver was suppose to be there for 10pm. He was not. He called my house at 10:03pm asking me where I was located. He didn't arrive into my complex parking lot until 10:10. So he was already late. We were 2 blocks away from my house when we had to turn around because I left my wallet at home. We were back on route 18 5 minutes later. My reservation was from 10pm until 2am. My venue reservation was for 11pm. I only arrived at the venue at 12:06pm. The driver did not know where he was going and called me to have me text him the address of where we were going. We got into the city at 11:25pm by Ericsson pl and Varick street. From Varrick street it takes 16 minutes to get to 230 fifth. Why did he leave Manhattan to get onto the queens borough bridge to get back into Manhattan? I have proof of this as I have my gps on my phone records where my location is every 3 minutes. I had to stay an extra hour past my time because by the time we got upstairs to our table, sat down and had ONE drink, it was time to get back onto the limo to be home by 3. I had to pay for that extra hour. I called the company not once, not twice but 4 times to get a response from someone. They of course did not want to refund me the extra $140 I paid. They also lied and said that someone threw a drink in the limo and spilled a drink on the limo driver. The person who their talking about is my husband. He did not throw anything. There were 3 people in the limo at the time this "occurred" and all three of them explained what happened as well as my husband since he was the alleged thrower. The receptionist then argued with me instead of talking like a normal person. I asked to speak to a manager and she was just as incompetent as well as talking over me. All I was asking was for the $140 extra that I had to pay refunded to me. I can't believe that this is how a place does business. Needless to say I wont even rent a town car from them. Or I might miss my flight... read more

Route 22 was a great choice for our wedding day transportation in October 2016. I did a lot of research for the wedding transportation and they were the best value. They truly are the best priced in north and central NJ. We got a party bus and a classic Bentley. The staff was very friendly and we were able to look at as many vehicles as we wanted and they made us feel very comfortable and also were very accommodating when we worked out the schedule for the day and did not try to add more time just get more $. Tax, gas, and gratuity were all included in the final price so that was one less thing to worry about that day. The cars were clean, the drivers were friendly and they arrived where we needed to be safe and on time. They also had the cars stocked with ice and had a red carpet and champagne toast for the bride and groom which was a nice touch. Overall, I would recommend Route 22 for your wedding or any other private car needs. read more

The driver arrived almost an hour late to pick up a party of 14 passengers. We missed our 6pm reservations, and they could not accommodate us. He also got lost going from our house to our venue, and it was only 1/2 an hour away. The 14 people could not even fit- you couldn't even have your legs out straight. The ride was so uncomfortable. Maybe 14 children could have fit comfortably; but not adults. When I called the owner to discuss all of this- he told me he was going to leave us at the venue with no ride home, even though we already paid in full in cash. Being he did nothing to try to rectify it- I told him I would have to leave a poor review. He became very angry and said- "good luck finding 14 people a ride home if you do that." He asked me why I would book a limo company from NJ if we lived in NY. I specified where we lived when we booked, and the representative told me it was no problem at all. We were not offered a discount or compensated at all even though our 40th birthday party was ruined. Please do not ruin your event by hiring this company. read more

these people are very rude and clearly do not appreciate customers. me and my daughter went into the office on Saturday look at limos and to reserve a date. when walking in office the no one greeted us but ignored and looked as if we shouldn't not be there after sitting down for about 5 minutes and no one offering any help I went to approach the lady and she advise that someone will be to help us now mind you there's a lady in the back office that seen us when we walked in but she as well never said anything to help us. after waiting almost 15 minutes and still no one comes out to assist us we felt very uncomfortable and decided to leave as we left no one tried to still offer help or try to assist us which leads me to believe that the they never wanted to service us at all...so with that being said I would rather not spend my money with a company that don't value customers and happily took my business to TRU LIMO were they greeted you and made you feel comfortable and happy to spend your money with them...FYI route 22 limo need a class on customer service and also learn to treat every one as an equal customer and don't prejudge people when they walk into your establishment not a happy would be customer meek read more

All went well up until the the day of the Prom. We rented a party bus for our kids and scheduled a 4:45 pick yup time. We wanted time to take picture on the bus and the kids HAD to be at the venue at a specific time. At 15 minutes late I made the first call to the office. I was told they would find out where the driver is and call me back. At 20 minutes late I made my second call. I was told the driver was stuck in traffic. At 30 minutes late we were told bus would arrive at 5:25 (forty minute late). At 5:30 I called again and asked to speak to the manager. I was told the manager was outside and could not speak to me. I told them I would wait, they still would not go and get the manager. I asked them to tell the manger to call me back. I am still waiting for the call. If he/she had called me back I would have provided feedback on how poor their customer services. The driver showed up almost 50 minutes late, the kids rushed onto the bus and left. He had pictures of the accident that held him up. All of this is understandable and the experience would have been acceptable if only they called to to tell me the bus was held up due to an accident. They did not, and still have not called me. There are plenty of choices out there for these services, go for the one that provides the best CUSTOMER service. read more

My daughter and 41 of her friends rented a party bus from Rt 22 Limo service for their prom. The bus was not air conditioned which proved to be very uncomfortable for this group in party dresses and tuxedos on a hot day. The bus broke down on the way and the kids waited for a new bus to pick them up. The new bus was wonderful, air-conditioned and what they were expecting for the money they paid. Sadly, the group was 45 minutes late to their prom and missed many professional picture opportunities as well as their cocktail hour food. The same old bus was sent to bring them home! Again, no air conditioning. When I called to discuss with the owner (?) Oscar, he showed little remorse and was not responsive. He was supposed to call me back with information and he never did. His voicemail was always full when I tried to call again. Very very disappointing customer service for a very important occassion!! read more