Great customer service. Dedicated to providing the best service your vehicle needs. Highly…read morerecommend!!!

Saw a car on the web and took the 25 min drive to check it out. In our price range, mileage....took…read moreit for a test drive and felt it wasn't for me. I was repeatedly asked what are you looking for and explained certain things I wanted which were not available. Salesman brought another car similar in price and mileage. When he pulled up, the exhaust was rattling loudly, there was a very strong cigarette and weed smell. I said this was not for me and I would continue to look. The salesman said he was going to get his card for us. Perfectly fine! Then out came another gentleman and introduced himself as the Sales Manager, Sean McKay and pushed and pushed and pushed and we said, we wanted to look around... These 2 gentlemen were terribly pushy and we said, we are done looking for now. Pushed some more...my husband said and insisted we were done for the day. Twice the salesman said he was going to go for his card, NEVER returned. This did it for us!!! Never returning and DON'T RECOMMEND. You don't show a car with rattling and stench! McKay lost customers and ruined any reference from us.

I originally called on Wednesday to schedule an oil change. I called at about 9:00 AM and was told…read morethat the people that handle that are with customers and that somebody would call me back. It got to 4 PM that day and I still never heard anything so I called back again. Somebody did answer and was able to help me even though they did lie and say somebody called me, but I never got a call but at that point it didn't matter I was at least talking to somebody. I had a question about an appointment and then the associate Elizabeth told me to call her back the next day to confirm the appointment. I called back Thursday morning and again was told that she was with a customer and that they took down my information and that she would call me back. This was also probably about 9 AM. It then got to 4 PM. I didn't hear anything so I called back again. Another person now told me that she wasn't at her desk. They would leave her a message and that she would call me back again. She never called me back. I then called Friday morning probably again at the same time 9 AM and she actually was the one who answered she again told me she was still with a customer and that she would call me back within a few minutes. I then again waited until about 4:30-5pm still no call back so I called again. I did speak to somebody who answered the phone and I'll be honest I was a little upset and I told them that I was kind of frustrated and said that Elizabeth must be the busiest person in the company because it's been three days now and no one's been able to give me a call back. I'm guessing she probably told her that and again that's why I didn't get a call back all I wanted to do was schedule an oil change and confirm an appointment that she told me to call her back about this has been such a frustrating situation. I really regret buying my car here at this point if this is how I'm gonna be treated just to schedule a simple oil change clearly you don't care about the customer once they buy the car you only care about the customer while they are currently buying the car. just horrible customer service all the way around for just such a simple task and if anybody asks me if they should buy a car here I'm absolutely saying no.

Andy and his family are amazing. We went there to get a vehicle for an older person who had been in…read morean accident. Andy was honest, caring, communicative and went ABOVE and BEYOND during every step of the transaction. The vehicle was in great shape, clean and exactly as presented on the site (NOT the case with other places we went to). If you need a used car from an HONEST person, Andy is the person you want to deal with. Within a day after making payment on the vehicle we were able to pick it up, registered and inspected. THANK YOU ANDY for staying true to your motto - "bringing honesty to the industry".

We had an amazing experience beginning to end…read more Their motto is "bringing honesty to the industry"- and they are doing just that. Complete CARFAX, fair pricing.. brought the car to us to test drive and handled everything beginning to end . First car for my daughter and she loves it. Family business that takes pride in their reputation and clients. Check out their google reviews !! Thank you!!

The employees are always eager to help and the service is top notch! I have yet to have a bad…read moreexperience. Scheduling by phone is quick and easy. The advisors are very friendly and happy to take time explaining services or repairs. Highly recommend!

Great customer service. Got us a truck that met our needs for a price that was fair. Leann was…read moregreat! We will definitely be going back for our next purchase. Well worth the 2 hour drive! That 5 star review was 2 hours ago b4 the turbo went on it. Leann was all about her customers until you break down. Won't pay for the tow, completely stubborn. Bob tells me I'm being uncooperative but I'm the one broken down on the road. Please save your time, money and frustration and go far far away from this "customer oriented family owned business." By the way, Leann, if you want positive customer reviews on Yelp, you should keep your word and stand by your vehicles.

Do not trust this business! They lie! You ask them to finance a car one way they don't do it, then…read morethey call you a liar and say you never asked them to do that. Even with two witnesses in the room. Then they refuse to return deposit even though they are not legally entitled to it! Took me a month to get it back! Thieves, scum,

I used to have a 2017 Buick Cascada and had all my maintenance and service performed at Mastria -…read morefrom a head replacement to routine stickers and oil changes. All great.

I've long held firm on the belief that car dealers are the lowest life form in society. The very…read moreepicenter of these multi million dollar enterprises is the service dept. This is where the perfect storm of increasingly more complicated cars and naive owners that think a dealership cares for anything except their money meet. My story begins with my 2019 Sierra needing a catalytic converter at just 110k miles. After looking around online I came across an aftermarket one, not knowing that most GM trucks can't use aftermarket, you'll have an engine light after this is installed but at least its drivable. I brought it to Mastria to have it diagnosed and sure enough it was the aftermarket cat and an O2 sensor. They were able to clear the light (and noted the new cat was welded in and they didnt know how to get it out, crackheads do it in under a minute in the dark with no special tools or lift) and I had to drive it for 125 miles for the ECM to reset so I could go for inspection. I did this and brought it back, only to be told it now needs tires. They never mentioned this days earlier when they had it. They gave me a quote for tires. I saved about $500 buying online and having them installed locally. In this time the engine light came back on. So I emailed looking for a quote on the OEM cat, which was ignored so I went in person and was handed a quote for $3700 including 6 manifold nuts at $7 each with the parts counter telling me these are needed when changing a cat out. These are just everyday flare nuts, nothing special and the stock ones are just as reusable as any other nut on a vehicle. At this point I started to consider using the $3-4,000 as a down-payment to trade in so I started browsing their site and see a $698 "documentation fee" tacked on to all auto sales, on top of tax and title. Can you imagine being so full of yourself you charge people a fine for choosing to do business with you?! In a state that banned junk fees these guys charge more than a month's truck payment LMAO. Anyway back to the cat. Looking around online I found the exact same OEM cat 45 mins away at Tasca Parts Online for $1,000 less. No other parts or hardware I didn't need added on. I did have to pay $440 shipping which they refunded when I picked up the new part at their store in Cranston. Yari over there was great to deal with and kept me informed on where the part was throughout the process. I paid to have it put on at a custom exhaust shop and its all fixed at last. While this experience made me a "one and done" GM owner it was great to work with someone that saved me so much. Words of advice when dealing with dealerships, especially ones like Mastria. -Always get a second opinion, especially when they start trying to sell you a credit card. Dealers didn't earn the "stealership" label accidentally. -Shop around. -Check consumer reports to see where the brand stands and why. GMC is #23 of the 26 auto brands for overall satisfaction. No domestic brands even made the top 7. GMC is only staying profitable due to "high margin" truck sales, a fancy way of saying "grossly overpriced". -Do your research on potential big ticket repairs, had I seen all the forums and enthusiast pages talking about this exact item I would have stayed with Toyota (#1 on Consumer Reports list)

I went down to Mastria Mazda with my son as he was looking to buy his first new car, but was in no…read morerush. Santiago was the salesman my son had made an appointment with that evening. I was amazed at the way Santiago talked to him, no pressure, explained the cars and showed him the differences. And, did I say there was no pressure? Once we sat down and looked at numbers, we were still a bit off. We left for the night. On the way home, we talked about how much we liked Santiago and I told my son how different he was from most car salesmen. He was not pushy, putting pressure on you, jumping to a more expensive car - he respected what you told him. The next day, a lot sooner than expected, Mastria Mazda and Santiago sold 2 cars -one to me and one to my son :) Santiago then spent a good hour sitting in the car with us, going over all the technology. He is a great guy & he is going to get a lot of recommendations from me!!

Huge liars sold me a brand new car not on the lot. They made ne sign the paperwork before I got to…read moresee the car and they completely lied. It didn't have the rims on it that I showed them on the lot and the interior was all scratched up. Run as fast as you can, especially from the bullshit artist Mike. Not to mention the the cx50 is a piece of crap compared to the cx5.

Great customer service experience. I bought a used car from these guys, and they stood behind the…read morecar to ensure inspection without hassle. Great communication and always available to help any hour of the day. I am very indecisive and wanted to be sure I was making the right decision. Dennis and Joe had no problem allowing me to come test drive the car on two occasions while not leaving a deposit as they also explained they wanted me to be happy and make the right decision. Very happy with the service! Thanks to Dennis and Joe!!!

Went and saw Joe recently to get a minivan for my dad. The vehicle was super clean, the price was…read moreso fair it wasn't even worth trying to haggle over, especially as Joe's reputation precedes him. I knew we were getting a quality used vehicle that he would stand behind. Not only was the buying process as painless as could be, my father fell ill before he could take delivery and Joe and his wife went out of their way to deliver the van for us. Can't wait to buy another vehicle from him. I highly recommend Freidays Auto Sales!! 12/10 will do business with again.