I've lost count of how many BMW's I've leased or purchased from this dealership over the past couple of decades. Never a bad experience on sales or service. You're in good hands with Greg Dolabany when buying a new vehicle here. read more

While driving my 2021 bmw x3, I stopped at a stop sign. I had two Burmese Mountian dogs in the back. I had my keys and key fob in my pants pocket. While the x3 was in gear and stopped at the stop sign, the tailgate opened. My son's two dogs jumped out and almost ran into traffic. They were just a few feet from getting hit by traffic going 30-40mph. An accidental tailgate opening should not happen while the x3 is in gear. Bmw of Rockland MA looked at the issue and said they couldn't duplicate the problem, but they did say the tailgate did open when stopped in gear with the brake pressed. That's the same problem i had. I guess that isn't duplicating the my problem. The rear tailgate opening could disastrous and it is absurd that they say they couldn't duplicate the problem Even though I was planning on buying a new x3 in 2027, because of this problem I will not buy one. They went through the motions and then dismissed my issue. read more

Personally never had any issues at South Shore BMW. We have always purchased cars from this location & brought it here to service every time we needed an oil change or get something fixed. Relatively easy to schedule appts here for service & customer service is always great from all the times that I have brought the car here. Note: if you are a current BMW owner or if it has been totaled (within a year of totaling), you can get loyalty credit towards another BMW vehicle, or can get for a Mini Cooper! I learned about this when I was looking into getting a Mini Cooper a few months back. read more

I have been having 3 generations of BMW's serviced here for years. Yesterday I took my X5 for a routine oil change. Scheduled at 9 am. I asked my service advisor how long it would take. He told me 1 to 1-1/2 hours. I informed my advisor this was great as I had an appointment at 11. At 10:45 I heard nothing. I went and asked my advisor the status. He went and checked. Said it would be another 15-20 minutes. This would make me late for my 11. They gave me a loaner(this was good). At 11:21 I received a text that my car was ready. 2 hours and 21 minutes for an oil change! Way too long. read more

I visited BMW of Rockland on 02/10/2026 to look at a vehicle and unfortunately had a very disappointing experience with the salesperson, Caren Stone - CLIENT ADVISOR Direct line: 781.347.5744. She was rude and unfriendly from the beginning. Instead of showing us the vehicle, she simply handed us the key and said, "It should be in the back, go look for it." She did not sit down with us to discuss anything and repeatedly said she would not provide any information. She mentioned that they were short-staffed and that we needed to be quick "if we were really going to buy." She never asked about our needs, preferences, or how we wanted to handle financing. Instead, she looked at me and said the payment would be $1,000 per month and that I would not be able to afford it. I found that comment extremely unprofessional and disrespectful. Buying a car should be an exciting and welcoming experience, but we felt dismissed and judged. After I would not be able to afford it, I found that comment extremely unprofessional and disrespectful" especially when I have 15k cash in my purse for my down payment and she's talking to me like I'm poor! Her name fits the description best "Caren" she should be fired never will I step foot in that dealership again and I'll make sure to TELL EVERYONE about my horrible experience. I hope management addresses this situation so future customers are treated with the respect and professionalism they deserve. read more

South Shore BMW - CARD CAREN STONE gave me yesterday after being rude and disrespectful. - Car Dealers Near Me - Rockland, Massachusetts

Purchased a vehicle in September. So far very good service! Would return for service and/or another car. M4 is awesome. read more

TLDR: Michael was communicative and responsive and always did what it took to answer my questions (10/10 for Michael). This rest of this review is not intended for my sales person Michael but instead for Ira the finance manager. In all my years of entering a finance room, I have never experienced someone like Ira. In short, he fails to break down any numbers, tries to rush through the process with preset financing loan terms, uses absolute words when it comes to taking packages, lies about packages being done (ceramic coating) and it must be taken because undone. Lastly after you deny all the extras, he turns into rush mode and asks me "are you going to buy the car or not, I have to go home". After I suggest my own financing, he simply replies nope we don't use them, this is what we have. He also tells me I "have to" take my down payment and move it into first month early payment and finance the whole amount of the 2026 Bmw M3 Competition x-drive. This experience has been very disappointing because my family has been buying BMWs for 12 years now. We owned models like 2013 x5, 2016 550i msport, 2018 x5m, 2020 x3m and we currently own a M5 Touring & M3 Comp in the household. This experience alone is going to impact our decision making when it comes time to switch into another vehicle. _____________________________________________________________________________________________________________________________ 1. When it came time for financing, he failed to provide me with the available BMW finance options and breakdown of monthly payments. After I asked for interest rates, he finally tells me but skips over the loan terms. I present my Bank of America loan approval, and explain that I was advised that the next step would be to contact the authorized car dealer, of which BMW of Rockland is confirmed to be in-network. His curt response was, "I do not work for BoA. BMW Financial Services is the only option we work with." 2. He did not disclose any loan terms such as length & interest rate % therefore I had to ask him for it and that was when his attitude changed and asked me "Are you going to buy the car or not? I have to go home." I also asked him for the monthly payment difference for 6.49% (BMW Financial Services rate) versus 5.44% (BoA rate), so I can check with my budget, he says "$10 ONLY" without any additional calculations and hesitation but instead with a big attitude. Not only did he not disclose financial information, he provided false & misleading financial information when it came to loan comparison. 3. Has great attitude until after I do not take any add-ons, He tells me "whatever tactics you try at the other dealers will not work here" & "go tell corporate that" 4. He uses verbiage such as "have to" when it comes to add-ons (for example: ceramic coating, tire package, dent protection). After declining a few packages, he comes back with the fact that I have to take the ceramic coating because it has been applied to the car. He also claims that I have to finance my entire car and instead, use my cashier's check towards my first month payment. 5. After I asked about the credit card limit, he tells me BMW of Rockland has a $2,500 credit card limit, and says, "It's too late; he already submitted it." 6. After the deal was signed, he told me the other BMW dealers near me must not have "given me time of day" that's why I drove up from NYC to Rockland, Massachusetts. Lastly, as he suggested I do, I will be sharing my experience with corporate. read more

Terrible experience Joined 2 wires , not even replace the wires and still not fix the problem Charged me over $800 and when I brought this to an associate working there who brought me my x5 He just said sorry with a smile read more

WORST SERVICE DEPARTMENT I thought bringing my car to the dealership for insurance repairs was the best option even though their labor rate is higher than most. WRONG CHOICE. They had my car for 5 weeks for what ended up being a 3-4 day repair. The communication was AWFUL. Calls and emails went unanswered, hollow promises made and the final straw was them promising to deliver the car to me because of my troubles and then leaving me stranded at my workplace with no vehicle to have to take an Uber home at 8pm at night. All this and not so much as a phone call from the service manager...not even once. So disappointing. I would have been better off taking it to a no name repair shop. read more

An absolutely 5-star experience with South Shore BMW. From start to finish, my X4 M40i purchase was a simple, transparent and straightforward process. Owen Martin, my Client Advisor, made every effort to address every question and ensure a smooth delivery - I highly recommend him. Much appreciation to South Shore BMW! read more

Good morning I'm at South shore BMW so far better than Dedham So my day was great. I got a loaner while my vehicle was being repaired and in for an oil change. Matt was great and very helpful. I was did not take out the car seat so the loaner did not have a car seat for my son. Matt offered to drop my car off so I can read more

if I could give zero stars I would . The customer service dept is disgraceful . NO communication and a general manager who refuses to answer or return calls . My car was in their dept for 4 days while they ordered " back ordered" tires and nvwre repaired a malfunction in a headlamp. I was offered a" free detail " for an apology and that never happened . I just wanted my headlamp repaired and tires replaced and rotated . NO communication at all and then a 25 min wait to drop off and get it back with no greeting or anyone at the desk to ask where my car was . Custimer service is missing from this dealership . I have not had this experience at other BMW dealerships. read more

The finance manager added gap insurance and extended warranty without my knowledge Switched my plate from my trade-in and told me I was good to go drove around without Insurance for a week and had to pay hundreds of dollars to my insurance company for having two vehicles registered for one month. I contacted General manager, after telling me he will look into adding warranty and gap onto my vehicle he will not return my phone calls. I have never wrote a yelp review but this is the worst place I have ever dealt with. read more

Unfortunately i had to post this. Had a very bad experience with parts department actually with parts MANAGER! Steve! tried to return a part I bought instead if him telling me professionally that they can't except this return he clearly through the part on the desk with the paperwork and with a very bad attitude said to me I won't take it back and when I said why he said you used it. and of course I didn't use it. then he said if you don't like that go somewhere else. I have a lot more to say about this situation but I'll stop here. It's unfortunate to see a bmw customer gets treated like this. Be careful who you give your business to. read more

Just purchased a Mini - the experience could not have gone more smoothly. Scott the sales person was kind and decent and professional. I felt their offer was fair and the overall experience was pleasant and painless. Most importantly, no pressure. read more

South Shore BMW - Mini Cooper - Car Dealers Near Me - Rockland, Massachusetts

Was looking to replace what we had with another one, and what we were looking for popped up in South Shore's pre-owned inventory. I'm going to mention the bad in order to highlight the good.... Bit of a miscommunication at first regarding the availability of the vehicle but the staff and management got together and made it right. We found a few issues on delivery day, after taking delivery - issues which South Shore could not have caught on taking the car in. They took care of everything, with no hassle, and exceeded my expectations. Thanks to everyone involved at South Shore, particularly Hunter. Will plan to return when it's time for the next BMW. read more

Just another deceitful car dealership. This is the third BMW dealership in a row who tried to lure me, and stating they had vehicles and then, when you try to pin them down, they say they've already been sold. They just want to get you in there so you can custom build some thing. Don't believe any of them. It's false advertising and fake news. I would never recommend BMW dealerships to anyone. Stay away from them Porsche all the way!!! Kim read more

Beware of this dealership as they don't stand behind there certified pre-owned M Power car which they sold me. The service advisor and service manager failed to address the defected brake issue that was present and only got worse after purchase. The general manager Tom was very inconsiderate and unprofessional ignoring all calls. Herb Chambers BMW of Sudbury service department did what was right and covered the entire brake system under warranty. read more

The director of sales ed is very ignorant and unprofessional. I set an appointment to look at a used vehicle on there lot and after test driving the vehicle and discussing pricing he was upset I was not financing through them . Once he found that out he mad unreasonable offers to me to direct finance through them even though my decision was solely based on the interest rate I was getting . After leaving he called me and pulled a bully act and told me he was transferring the vehicle today knowing I wanted to purchase the vehicle . The vehicle has been on the lot for 79 days and after coming up with a deal with my separate financing he wants to personally make an issue for me by ironically needed the vehicle to be transferred today . I can't believe the arrogance from a place of business that I thought were supposed to be professionals . I feel personally bullied because I chose what was best for me . read more

***Customer Beware*** Shame! Shame! Shame! As a silent minority, I hate writing bad reviews for businesses but this one really takes the cake with candles and sparklers on top! I went in on Saturday, Sept 26 at 8am that morning for an oil change and brake inspection and my service advisor was Matthew Egger. I sat down with Matt and discussed the services that were needed on my car. He stated the car has about 3,000 miles left before the next service but I wanted to get it done early since I do drive a lot now since the economy is slowly opening up. He stated the oil change is $150 which is normally cost competitive to other places but I had a physical coupon for $89.95 that was from their website. He stated it was ONLY valid on "older 6 cylinder models" but I own an 2020 BMW X3 that's a 4 cylinder and I showed him the coupon from their website on my iPhone. He reluctantly accepted the pricing but at this point how can you trust your car to someone who just lied to your face. Second, he asked if I still wanted them to look at my brakes. I said, No. At this point, how can I trust you with my brakes now? So basically, I had enough and wanted to leave. He asked if there's something wrong, and I was completely honest about this, stating that I was lied to and the entire service transaction, honesty, integrity of the dealership had been compromised. I understand how businesses work and they're trying to make money. I wasn't born with a silver spoon in my mouth and I work hard to purchase my car. To think, all it took was their own coupon to completely destroy the trust and relationship. Overall, how can you lie, and try to rip someone off, especially in this covid19 pandemic? I guess "we are not in this together" and they're in for it for themselves. They'll probably kick people while they are down and take your money too since they're dishonest. Remember, honesty is the best policy and best business practice but you'll find none here. If you value your time, please don't waste it here. If you do have the courage and want to dip your toes in the water then go to this dealership, you might not get what your looking for or expecting for. You'll be taken for a ride! read more

So I have to add to this review, I drop of my car for service I had a problem with them following up to me for I can pick up the car well whatever fast forward I when in person and I ask them why I don't get a call back they told me they to busy, whatever it's my opinion but I pick up the car what I had to bring it back with all type of problems including a BIG Scratch in the rear bumper , so I want aging they took my car they told me they will fix it , and I'm like ok fix it but they never told me how they was going to fix it but it took 2 weeks for me to get my car back , I wont bring my car back to this place was not worth it and they act like they to busy but whatever , put your own start to this review , I get better treatment at different dealer and way cheaper car they need to get there act together I want to put a picture of my car but it's not worth it. read more

Had 3 X5s over the years. Ever time I brought car in for maintenance, it was 1,000.oo+ for some odd repair. So when I bought most recent X5, I bought a maintenance package and oddly enough SSBMW never repaired anything extra during the years I brought X5 in for regular maintenance. 945 miles after the 75,000 mile warranty ended, magically I needed 6,000.oo worth of repairs. Poor form. Don't trust them as they have proven to be untrustworthy. read more

What a difference a few years makes. So time to upgrade the car. I went back to South Shore Mini and it was a great experience. I custom ordered my new mini and the communication and process was awesome. Painless and delightful. I really appreciate that they listened and recovered gracefully from the past. I recommend giving people second chances. This proved to be a worth while investment in hope. read more

A adviser Promised applying for two replaced parts in coupon discount After signed paperwork to see the same price, service manager of this BMW doesn't want to resolve the issue and doesn't communicate in professional way. Customer relation of this BMW, please review the video Camera and see a service advisor talk with a customer and also evaluate a service Manager a way to treat me today. I'm a good and royal customer from SouthShore BMW. I bought few cars and have been a good customer over 15 years. The service manager has no appreciation, and he doesn't want me to go back for service. I tried bringing the issue, so he should train his service staff better. This is a bad customer service. I will post the second review about the brake warning light service. Brought a car for SouthShore BMW service department to check the brake warning light, a service advisor told me that the brake warning light was all set and they finished resetting the brake warning light. I also received a text message in this statement " We have completed the inspection of your vehicle and great news, all items are green. Your service advisor will contact you once we have completed the already scheduled maintenance and repairs. Review your inspection here: https://c.xtime.com/i97jDC6USAUA2GcyXX Reply STOP to opt out. Jan 21, 2023, 12:06 PM " . But when I took a car out of BMW SouthShore, the brake warning light still on. Is it a bad service? A manager doesn't want to solve the problem and keeps argument, I hope SouthShore Customer relations department will review a video camera and evaluate this. read more

Just purchased my 2nd BMW through Beshara and Greg at South Shore BMW !!! The whole process was smooth from trading in my sedan test driving the vehicle with Greg to assure the X1 was a great fit. Financing options though Beshara went smooth with the best plan and warranty to ease any stress. Highly recommend this A teams d Ornella explained all the cars extras with ease really appreciated that bonus service and peace of mind driving off the lot... read more

By far the best service advisor and customer service I think I've ever had. Yes, it's a bmw so gets a bit expensive but would rather always go see Matt E. in service than go anywhere else, also it's BMW what do you expect you really do get what you pay for. Anything upcoming or ongoing never goes long without his knowledge. Thanks Matt for always letting me feel comfortable leaving my car. The loaner cars are always a great addition too. read more

I have never written a bad reviews but feel it is important that people are aware of what happened to me. I purchased a 2018 BMW 230i Convertible in late February from South Shore BMW. I traded in my Honda Civic which required a payoff on to my previous car loan. BMW listed on my paperwork the payoff was $8074.74 but only paid Honda $7800.00. I was overcharged $274.74. I began calling South Shore BMW on March 23rd after confirming payoff from Honda and realizing there was an issue. I called and emailed our salesman, the Sales Manager and Finance Manager multiple times. Our Salesman was helpful but could not resolve the issue. It took many days for us to get a response from the Sales/Finance Managers. I was told the check would be sent out by EOB March 30th. On other follow up calls/texts I was told that the check would be sent the week of April 4th, The next week I was told check would be sent out the of April 10 and then told it would be sent the week of April 19th. Finally after weeks of frustration I called the General Manager. I had a check copy in my email 2 hours later. In this COVID world.. one of THE most important things is Customer Service.. return a call even if you don't have an answer.. a customer does not need to wait days to get a callback. My car is great... my issue is the lack of customer service and repeatedly have been given the runaround after my purchase. read more

Very good dealership with one major exception. I traded my 2018 Mercedes GLE yesterday for a new X5 & couldn't be happier with my decision. Like many car buyers... I really do my homework before making purchases, and for me it was between the Q7, a new GLE or the X5... the BMW was the best! It's the perfect blend of comfort & performance. There are several BMW dealerships that are within a short drive of Cape Cod, but South Shore BMW really won me over. Svet was my salesman and he was phenomenal from the first meeting to the last handshake. I was also blown away by Craig the sales manager. He was very friendly, "low key", no pressure & was willing to work with me on my trade. I really felt like he "stretched" as far as he could to give me the best price on my trade based on it's outstanding condition. My genius experience was also incredible! I've never had anyone take so much time to patiently explain all the features of my new car & encouraged me or my wife to call her, if we had any questions. Now for the exception - my experience with the F&I department was hands down the worst I have ever had. Now full disclosure when I suspect someone is trying to take advantage of me, I take offense to it & go from nice to pissed. Having done 6 car deals in the last 2 years I didn't appreciate the high pressure to add on packages at significant cost... not once, but repeatedly even after saying I was "all set." The biggest thing that upset me was the initial financing rate through BMW was much higher than I expected for someone with Tier 1 credit. I knew that it wasn't fair, but was made to feel like I hadn't kept up with what's going on with new car rates... oh really? I asked if the F&I manager could check rates at other banks & was told that this rate was the "best they could do." At that point I said I know you can do better, and if you don't, I'm done and I'll take my old car home... and just like that... I got a much better rate. To add insult to injury, I hadn't planned on financing the whole "nut" and had my checkbook. F&I wouldn't take either a personal or a business check from me for any amount! read more

South Shore BMW - Car Dealers Near Me - Rockland, Massachusetts

I don't want to be unfair and give them one star but the service at this dealer is mediocre at best . Just went to return my leased car since the lease has expired , and i was looking to get a new lease . No one bothered to sit down with me to discuss options. I guess they don't understand the concept of customer acquisition cost . Going to try BMW of Norwood . read more

I do my best to not leave bad reviews,but this is a must tell situation...I'll do my best to give praise where it is due. First, I'll begin with some backround. I have a 535i that just turned its 50,000 mile mark..so I brought the car in to be checked out...for the most part everything came back excellent,except that I had an oil leak at the oil pan that needed to be taken care of..its a huge job in terms of labor, I bit the bullet and had the work done..also I decided to replace the battery and do a complete detail of the car. The cost was higher then I expected at a cost of $5,268 but I was confident the work would be done right. Through the maintenance time the communication with Frank in the service department was excellent,he kept me up to date and the work was done quickly for the size of the job. A few days later I picked the car up, only to see damage to my front bumper,driver side front fender and chunks missing out of my driver side front wheel.. I was furious,to say the least, as anyone would be..I composed myself and talked to Frank. Again,Frank was excellent,he was on top of it quickly and got me back in to have the bumper,fender and wheel "replaced" a few days later. I headed home only to find the air conditioner wasnt working??so again,I called Frank to let him know and again,he was on top of it. The detail cleaning of the inside of the car was excellent! She was brand new again with the seats conditioned,carpets to roof were cleaned up to near perfection....its a great option to do while you're there. After I dropped the car back off to be fixed I decided to reach out to Avery,the GM. so that I could explain to him that I would like everything new,replaced to original condition. He told me he would dig around to see what happened because he was unaware any of this had happened.he said he would get back to me ASAP.... still to this day he hasnt called or returned a call. The wheel wasnt replaced, it was refurbished,the bumper wasnt replaced, it was sanded and resprayed,the fender wasnt replaced it was sanded,sealed,sprayed...and might I add,the paint matching and blending are TERRIBLE. The original color is 'Alpine white' to me it looks like they tried to use some basic white and blend it into the factory color..again HORRIBLE!!! the bumper to wheel well does not match. Clearly I was not taken seriously by Avery, and that's the general manager? He dropped the ball on this...he should have been on top of this to make sure I was given back the car in original condition...NEVER should a customer pick up their vehicle damaged..and add insult to injury..not only do you have ZERO communication with me,but you allow me to recieve the car in a condition I insisted to not be allowed! I dont want the car to be half ass fixed,I want it original read more

If you're buying a pre-owned car, I'd suggest an abundance of caution in your dealings with Prime/South Shore BMW, because they use the term "certified" in what I consider a deceptive way. I found a "certified" Mercedes on the website of Prime's Westwood Mercedes dealership. I called to schedule a test drive. They told me the car was at their South Shore BMW dealership. So I called that BMW dealership in Rockland to schedule a test drive. When I saw the Mercedes at South Shore BMW it had a "Certified" sticker on the windshield. I reached a price with the salesman, shook hands, and waited while they processed paperwork. When I sat down to sign the paperwork they tried to sell me a warranty for $5000. It turns out that despite Prime's Mercedes website listing the vehicle as "certified" and the "certified" sticker on the vehicles windshield, they were only warranting the vehicle for 90 days. In my opinion that's a deceptive business practice. You can form your own opinion. That's why I wrote this review. read more

I had a damaged Bridgestone run flat tire that needed to be replaced. Towed vehicle to their service department and later received a call saying the other three tires also needed to be replaced because of wear. The tires are less than 18 months old with about 23k miles of use. After I did research I determined they were overcharging me for the tire by approximately $70 per tire. As a result, I towed the vehicle to Norwood BMW. I had the one tire replaced at the same cost that Firestone and Sullivan Tire were advertising. Norwood BMW said the tread on the other three tires were fine and only had to pay to replace the one that was damaged. Stay away from this place. read more

Brought my 2016 BMW X5 due to some hesitation when accelerating, I got a call from Brett the service advisor, who proceeded to ask if I wanted the good news or the bad news, then he said oh wait there is no good news, your car needs a $6400 transfer case. I replied to not do the repair and picked up my car. When I picked up my car. two of my rear tires were severely low, I had them filled to correct tire pressure, and my car no longer has an issue. So glad I didn't give them $6400 for nothing. Really disappointing service. read more

I am once again beyond impressed with the customer service at South Shore BMW! I had a minor issue with a service I had done on my BMW. I wrote an email to my Sales Representative just letting him know what happened, so he was aware. And wow, I can't even explain how exceptional this dealer/service center is. I immediately received a text from the Sales Representative, Sean he had me in touch with the Service manager, Ted within minutes. They both had a delivery car scheduled, came to pick up my car, fixed the issue, brought my car back within a few hours and everything was perfect. I am still beyond impressed by the staff at BMW South Shore. I have been telling everyone. 5 Star Service For Sure! Thank you again! read more

I made an appointment to have my BMW oil change done and had confirmed my prepaid oil change warranty with the service scheduling staff. I showed up for the appointment and was told that my oils change was not called for by the vehicle and I explained to the service adviser that my car hadn't had an oil change over a year due to my limited driving. The adviser passed me over to his colleague next to him and again aggressively told me that they're not changing the oil because the car isn't calling for it. I again explained to them that I had the prepaid warranty that i purchased from another Boston BMW dealer and was told the oil changes are covered unlimited mileage and every 12 months whichever comes first. They then told me that they had no records of my oil change warranty and that I needed to show them the receipt of my last oil change! Then they passed me to their service manager Steve who was utterly despicable in the way he alleged that I was abusing the warranty and that I can't be walking in to get my oil change everyday, which was absurd as I explained to him that I have not had my oil changed in over a year. He continued to be dismissive and told me he needed to get on a call with the sales manager and told me to call BMW warranty because I paid BMW for the warranty and not the dealership. I then called the Boston BMW dealership and they confirmed that my car and warranty are valid and got me in and did the oil change by end of the day. I filed a formal complaint with BMW corporate and contacted the Southshore BMW general manager Tom and of course got voicemail but nonetheless left a message detailing the horrid interaction with the three service persons. Do yourself a serious favor and never come here for anything especially service department. read more

I am astonished by what happened to me today. I found a BMW 4-series on their website and negotiated a price in writing (email). Per their instruction, I used their online tool to assess my trade-in. I informed the dealership that my trade-in (a 20-year-old BMW 325i) was of very low value, and I attached photos of all of the vehicle's problems, using their tools. They allotted me $1400 for my vehicle; we agreed on an "out-the-door price" on the new vehicle; I obtained a bank check for the purchase; I took the day off from work; I drove up there to purchase the car. Upon arrival, I was told my trade-in had "a lot of problems" (you mean, "the ones I told you about?"), which was clearly a bait and switch to squeeze more $ out of me, after agreeing to a price in writing. Sure, let's torpedo a $33k car sale in December before a recession with a cash-paying customer, over a few hundred bucks. Absolute bush league. Update: Shortly after posting my review, the manager replied and offered to accept the deal as originally structured, but he also elected to mischaracterize how I presented my trade-in (tacitly impugning my integrity in the process). I presented my trade-in using the dealership's online trade-in interface, with photos, and a VERY transparent written description of the problems of the car. So, let me get this straight: Evidently, it's MY fault, but you're willing to take the deal now. No, thank you. I closed last week on a different vehicle at a different dealership. They are part of the same corporate ownership, but I had a completely different and superior experience (and they gave me more money for my trade-in). Smooth, seamless, and transparent. Mercedes Benz of Hanover. Ask for Brian Vaz or Albert Rivera over there, both great guys. read more

Like most dealerships this place is made up of mostly middle aged people who couldnt succeed at anything else in life. When they couldnt pass their real estate test they figured they would work at SS BMW and at least be able to drive a vehicle worth over 35k every now and again. Took my BMW in for an oil change and they immediately started with the sleezy up selling. When I refused to submit, they just tacked on another $200.00 to my oil change bill. The interior of my vehicle smelled like Marijuana and I found a scratch on the passengers side door. Disaster...I wouldnt bring my lawn mower to South Shore BMW for service. STAY AWAY! read more

They lost my key fob and refused to compensate!!! Won't go back for services anymore and getting our second BMW (X4M) from them. Got a flat tire last week and had AAA to tow my car for 4 new run flat tires. Left my 1st key fob in the cup holder and gave my 2nd one to the AAA truck driver. Picked up the car on June 22 and realized that they didn't return my 2nd key fob. After so many conversations, they kept denying the fact that they lost my 2nd key fob. We have a very good relationship until now. I like the sales manager, Craig Hopkins, and the Service Advisors, Brett Quinn and Meghan Gauthier. They've provided great services and excellent shopping experience. It is too bad that I won't go back there again. read more

SO glad I stopped in here on a rainy week day afternoon. I was greeted by Ed in the parking lot and told him about my current lease coming up on my x1. I made an appointment a day later and met with Fotios to discuss options for jumping up to an X3 lease. This dealership actually listened to what I was looking for and didn't just throw one vehicle option at me. They heard what colors I liked and what options were important and selected a vehicle that was absolutely perfect for me. I can not thank these guys enough for the exceptional service they provided and I look forward to driving off in my new x3 soon. read more

Literal worst customer service ever. I've been sitting in the waiting room for over 2 hours for something that should take 30 minutes. Cant even find a worker with a brain to ask how much longer. I've never wanted to jump off a bridge more. read more