I've read some of these one star reviews, but Route 66 performed an excellent job fixing my bike. When I decided to bring my RockHopper in to get its brakes adjusted, the employee warned me that my handlebars were above the minimum input line, which could possibly injure me with excess use. After that we chatted briefly about Specialized bikes and how he got one when he went to college. When I picked up the bike, which they fixed in one day, they had cleaned the grease off my brakes (even though I didn't even ask them to) and superbly adjusted them. The price for the repair was exactly what the original employee guessed. Overall, Route 66 had friendly staff and fixed my bike promptly. read more

VERY RUDE CUSTOMER SERVICE. I have been having brake problems with my bike and went into Route 66 to seek out advice or maybe even get it fixed. As soon as I walk in and tell the person working the counter what my problem is, he starts insulting my bike, calling it an "Amazon Temu bike" and tells me that no one is going to work on it. So instead I just ask him "Well do you have any suggestions on what I should do to work on it myself; like any parts that I should buy?" And he tells me he can't help me and to just call a mechanic. Mind you, he had just assisted a customer before me. So, if you plan on coming in with any kind of bike that's not a popular/expensive brand, then just don't even bother. Employees are very rude and inconsiderate. read more

The bike shop is a good place. The repair work hasn't been bad on my bikes, however, I have heard different stories from other friends and customers. I cannot fault the owner for doing things his way and if that somehow rubs other people the wrong way it's fair grounds for criticism, however, I know that the shop owner cares about cycling and the experience enough to help folks out. The techs have done emergency fixes on my bikes at the 11th hour (and hour before closing) the night before a race or two. read more

This shop is a great resource in a part of the country where bike shops are few and far between. They did a great job packing my bike to ship it home - very secure and no skimping on the padding and zip ties - and charged a reasonable price. Aaron was also nice enough to give me a ride to St. Louis. As for the shop itself, it looked to have a good selection of accessories and bikes. It's a great resource on Old Route 66 and even for the Trans America route. read more

Professional Service on $1200 bike. The owner is an avid rider who cuts through the bull. He is professional and knows his stuff. One look at my bike.....he diagnosed why I had brought it in, "in general conversation". He gave me options and then a verbal estimate for two fairly important repairs/maintenance on my Trek. A promised 48 hour turnaround was cut in half as it was finished the next day. Cost was as stated. Received a text and email........was back on the trail. read more

READ BEFORE YOU GO! Took my brand new bike and wife's bike in to have the disc brakes adjusted. The guy at the front kept insulting the brand I bought instead of buying a Trek. Well if I wanted a brand that used to be good like Trek, I'd pick it up at Walmart. Seriously, they've been far surpassed. Picked up my bike and attempted to change out the pedals at home but the right pedal was so tight it wouldn't come off! Turning counter clockwise with a vice grip didn't even work! But it did scratch the crank on my new bike. Finally got it off and realized they never even greased the threads which is was it was on so tight. Upon further review, they never greased my seatpost or even cleaned my wife's chain. They charged for it though! Save yourself the time and go somewhere else. Better yet, here's the Missouri Better Business Bureau's number 417-862-4222. I'll be giving them a call in the morning Update: Route 66 Bicycles decided to heckle my review on Facebook. Business 101: Don't heckle the customers. Even if you don't agree, work to make it right. That shouldn't even have to be stated. If you look into their poor reviews, they have a nasty habit of doing it to others as well. Someone needs to retrain that shop in customer service or replace them with people who care about building a business. read more

Was riding thru town on Route 66 and needed help with a shifting problem. Was waiting at the door when they opened only to be told no mechanics would be in till 4 1/2hrs later. So I asked if I could borrow the tools and stand and fix it myself only to be told the tools are owned by the mechanics so they are not his to lend out. Fair enough but what really irked me was when I was asked if I usually walked into bike shops asking to borrow tools. I replied that other shops have mechanics so I don't need to resort to borrowing. Very unfriendly shop. That's my experience there. read more

The chain on my bike came off. I swung by to see if they would fix it because that's what they do. They work on bikes. He told me they don't fix on the spot repairs. Okay if they don't, why even have a bike shop? I will not be going back. He told me it would be no more than $50 for a new chain. I could buy one half the price at Walmart. Will not be going back. I wouldn't recommend this shop to anyone because the service sucks. read more

Let me say this the poor ratings are not surprising this bike shop has a nose in the air attitude and will pick and choose the bikes they work on. Being the only bike shop in a 100 mile radius they should be more wiling to help people when they want to give them money. My disabled son can't ride his bike because it needs brake pads and some other work, nothing major probably, would take them an hour. Because it's a Walmart bike they wouldn't work on it. My son doesn't drive so now has to figure out how to get his bike to St Louis and it's going to cost allot of money he doesn't have. In my opinion when your the only game in town you have a responsibility to the community but it's clear by the other bad reviews that's not the way they think. read more

Rude. So very rude. Insulted me for not being able to spend more money on a bike. Website says a price for assembly, was told twice as much and that the website is wrong. Then I was insulted for not being able to pay that new price, and told that when I break my neck that's what I get. I just needed a bike to get to work, it's not my fault I can't afford the bikes they sell. I did, however, very much want to pay them for assembly and help, but being insulted until I cry is a deal breaker. I was also told the owner is absentee and wouldn't care. Thanks for nothing, guy. At least the mechanic was nice when I asked him about contacting an owner. I want to pay him for the work but I don't want it to pay for the terrible insults I got from his co-worker. read more

Placed 2 orders via website, both of which were confirmed. A month later no product delivered and orders both say "cancelled" on website. Did not receive cancellation notice and customer service had no answers when I called. They directed me to an email address that was supposed to be web support but turned out to be a generic inbox - which didn't matter because nobody responded to my email either. Can't even call this terrible customer service because it's actually nonexistent! read more

Worst bike shop I have ever been to. Customer service is terrible. Went in to have my gears adjusted, not only did they make them worst, the person assisting me criticized my shifting in front of other customers and basically threw me out of his shop for asking them to fix what they had made worst. I will never go back, I wanted to keep my money local by going to this bike shop, but I rather spend the extra hour on the highway to get to a good bike shop. read more