Affordable and quality service I highly recommend this Cleaning service they did great.

Yesterday, I requested a deep clean for my 1 bedroom apartment. I paid $250 and to be honest this was the worst cleaning job I've ever paid for. They "mopped" with a swifter pad. With a deep cleaning I would have thought it would have at least been mopped. Even with the swifter our floors are left stickier than before because the dirt was just moved around. Any sticky spots or marks on the floors were not touch. Even when they "cleaned" our kitchen table there were still crumbs and marks. I got home a few hours after the cleaning so I didn't get a chance to call and even when I did, the voicemail box was full . I will admit the bathroom look pretty decent, at first glance but when I looked at the floors I saw toothpaste spots still on the floor. And when I stepped with my bare feet in the bathroom, my feet stuck to the ground. I originally wanted to just do a basic clean, but they said I had to do a deep one for the first time, and this is just sad if this is what they consider a deep clean. I didn't mind spending the money. I just wanted it done correctly. I would say the cleaning job was worth $50. I could've paid my nephew to do this and it might've been a better job. I wish I had taken pictures to post, but I was so angry, I ended just cleaning everything up. I normally don't like to leave bad reviews, but I would hate anyone to spend that amount of money for this amount of service . I will be honest that the microwave and stove looked good but that's the only positive thing I can say. read more

On the day of requesting a quote, I agreed to the price and sent over $50 deposit. Communication went well in that initial time. When it got closer to the date of service, it took more than a day to confirm with them that they are still coming to clean, after I didn't hear back, I had to call various times to finally get the confirmation of cleaning. On the day of scheduled cleaning, I get a message asking if they can come 2hrs earlier than scheduled time.m because they finished a job before my scheduled time early. I was not able to answer or see my messages until after work time, and the last message I saw they wanted to reschedule because they didn't hear from me for 45min. This is unacceptable professionalism and business practice. I called them back immediately once I saw there message saying I'm 10min away and barely got off work. Then I'm told they will "wait" for me to get home. Making me feel guilty that I'm holding them up when the scheduled time wasn't until another 1.5hrs. Then I'm told to give the cleaners cash cuz their system is down. Luckily I had cash cuz then I would be having to drive out to ATM. Last, I had asked if I was going to receive invoice for tax records, was told I will receive with 24hrs. Never received! The cleaners were excellent, it was mostly the administrative side of this that was not going well. On the next scheduled appointment I had messaged and asked for a reschedule and didn't hear back for more than a day so I had to get estimates and confirmation from another cleaning company where I can be assured I have my needs met. After I told Roxanne's that I need to cancel due to delayed response and that I had booked with another company, The message I received from Roxanne was simply: "Canceled" read more

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***********DO NOT USE THIS SERVICE!!!!!!!!!!!!************ EDIT: The fact of the matter is your quote was based off of the request, not some random picture you send. And I didn't "cuss you out". I called you an "asshole" in a Yelp message after you justified your poor business practices. Which, based on your business practices, you obviously are one. Enjoy your ONE STAR. You've EARNED IT. Your cleaning team did a fantastic job, but your business practices are shady. I see that multiple one star reviews have had the same problem I ran into. I requested: A deep clean PLUS Window cleaning (exterior) Window cleaning (interior) Upholstery cleaning Oven cleaning Laundry Rug / carpet cleaning Tile and grout cleaning Fridge cleaning You responded: "Hello I received your request for Cleaning Service, I quoted you according to the information you provided. $280-330". The key phrase here being "ACCORDING TO THE INFORMATION YOU PROVIDED". But then you send me a picture of services that I originally requested labeled as "extra". I'm confused by this exchange. I was specific with my requests, but you don't even do most of the things I asked for in the quote (you don't do laundry or windows for example). And then you show up and charge me $200 MORE than the original quote for LESS than what was in the initial request in the middle of the cleaning happening. I paid the $480 fee because your workers are kind and hard working and deserve to be paid, but this is very obviously a "bait and switch" for which I will never use your services again. I'm sure you'll keep getting away with it because of that picture you send. But the picture that details what you DO is not indicative of the REQUESTED QUOTE. You quoted me BASED ON THE REQUESTED SERVICES. If you didn't do those things then you should have said so or changed your quote to reflect the requested services. I hope the extra couple hundred bucks was worth a one star review and the loss of a monthly client. Absolutely shameful. read more

Roxanne's Cleaning Solutions - YOU quoting me $280-330 BASED OFF OF THE INFORMATION I PROVIDED. - Home Cleaning Near Me

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I was having such a hard time finding a new cleaning service that I started wonder if my house was too much. My last cleaning person just disappeared and never came back after the holidays. And before that I've made 5 other appointments for different services to come and they no-showed. I am so grateful for this team! Not only did they accommodate my schedule when I had some business travel, they came in on time and did an outstanding job. I am scheduling them for a monthly service after this. I just need floors and bathrooms for now but I feel like I can count on them if I need additional cleaning services. read more

Roxanne's Cleaning Solutions - Home Cleaning Near Me

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I met Roxanne after having a very "picky" new tenant on a rental property! She requested Roxanne to "clean top to bottom" after being not happy with the company we used prior to her move in. Roxanne did not disappoint! I would definitely recommend Roxanne if you want a thorough job done! She goes above and beyond with the level of quality she gives in her work! Very professional, very responsive in setting up appointments too! #TeamRoxanne read more

Roxanne's Cleaning Solutions - Window ledge before - Home Cleaning Near Me

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Great team & good service from start to finish. Annie, the manager, communicated well from initial quotes to adjustments as we decided to go for the deep clean service. I was very detailed with the description of our house and it's needs. I let her know how many pets we have and the plan on how to manage them for the day. The 2-person team that came to deep clean our home was very thorough. It's so clean I don't want to let my kids back into the house! The final quote upon booking did not change. Easy payment through Zelle. I tipped the team in cash. I plan to use them again in the future. read more

Roxanne's Cleaning Solutions - Staircase and a puppy! - Home Cleaning Near Me

We hired this company for a deep clean prior to hosting Christmas. The original quote for our 3 bathroom 3 bedroom house with deep cleaning in bathrooms and kitchen with toaster oven and inside fridge was under $300 which seemed low to me. Once the crew was here they charged $75 more per bathroom stating they were "really built up". (This seems odd, we disinfect and deep clean regularly) Also they couldn't clean inside the fridge unless there was no food in it (weird- other companies do). I skipped cleaning the fridge. Overall the price was pretty low but the cleaning was not too thorough. They did not clean the baseboards and I found many corners uncleaned. In the end, I appreciate this company could do the job quickly for a good price and they were responsive but I wish I would have hired the more professional and through competitor at a higher price. The owner responded below that they did not service our home. that is not accurate. The home is on Cresthaven Ct in Loma Linda and this company is the one we hired. read more

I am thoroughly pleased with the deep cleaning service I received from Roxanne's Cleaning Solutions. Paulino and Maria came in and took their time doing a very thorough clean of my home. They left my appliances sparkling, floors spotless, and everything smelling so fresh. Not only were they professional and did an excellent job, I really enjoyed the special touches they added by folding our blankets and toilet paper into nice designs. I will definitely be back and highly recommend this company to anyone! read more

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This cleaning service has a long list of things they clean, to confuse me. They dust a lot of surfaces not the inside of the cabinets and so on. The most outrageous is we paid extra for cleaning the first floor 4 small windows, they don't clean the frames of the windows, only the glasses! Their cleaners just put all the trash in the back yard, on their list is "cleaners remove trash." Their cleaning of other area is below average. They demand payment the minute they finish the work but do not provide receipt of the payment. read more

Roxanne's Cleaning Solutions - Home Cleaning Near Me

First off I cannot believe they would show up to the property with pricing doubled, even though they were given all the criteria of the property bed and bath count square footage etc prior This is not how any one should do business! They started off by increasing the price from the original quote on Yelp which was fine it was only $30 more, even though in the original request we asked for a carpet cleaning included and they said that pricing wasn't included after the fact. Rven though i was originally given pricing with carpet cleaning included.... You guys need to change your business structure and how you give quotes and look carefully at the requests before giving pricing, as otherwise it looks like a bait-and-switch to me and everybody else I would never recommend this company to anyone! When your people showed up at the property they gave the double pricing and said you're not going to get a better deal anywhere else we're here you need to make a decision.... This to me is clearly sounds like a bait-and-switch nobody's stupid enough to pay double pricing Also you take a $50 non-refundable deposit.... if you do this 10 times a day you make $500 a day and I'm sure that's what happens to keep your business going. read more

Called for a last minute apt move out and they responded immediately! Came out same day. Did an excellent job! I can now get my full deposit returned to me. I would recommend and use this service again. Thanks again! read more

This is a fraud service! They only extract money and care about money. Please do not ask for service. I just paid $100 for no service. They took $50 when I cancelled my first appointment one day before the scheduled date last month (I requested change of dates a day before they never responded and said they will charge me) I just paid because I cancelled. They kept another $50 when I rescheduled and bailed on me last min saying that they had a car tire puncture one hour into the allocated time. I asked them to hold off and reschedule as I needed the service. I went ahead and asked them to come today to clean but they came 1.5 hours earlier than the time before I could arrange my stuff and when I was in the middle of my meeting. When I asked to explain she said that "if I don't want the service at that time, they can 'cancel' and keep the deposit of $50. I had no choice but to let them in. The cleaners came and called the manager again..she said I have to pay $150 more as it is not standard cleaning and requires deep cleaning. I had cleaners in the past clean the same area for the quote they quoted for standard cleaning. When I asked to do regular cleaning they said they won't and wouldn't even pay me my holding deposit back. She mentioned I will get the refund first over the phone, but never responded my texts, made me wait for several hours and responded back that the place was filthy and there is no way they will refund my deposit. Cleaners were good but it is ridiculously cheap when it comes to customer service and the use of language or money. Although prompt in responding I suggest you check bad reviews first. It is very dramatic to deal with this bunch. DO NOT RECOMMEND read more

Thank you Paulino and Maria for your service. Thanks Annie for your prompt and professional response. Much appreciated. read more

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I was looking for someone to clean the house my family and I just moved out of. I reached out to several companies and Roxanne (Annie) was the first reply back. It was easy to figure out price and which date for her to come clean. She spent about 3 hours and the house was impeccably clean after. I really wish I took before and after pictures. There was a really old stove in the kitchen that I've spent countless hours trying to get clean and she managed to make it look brand new. Thank you Roxanne and your partner for doing such a great job. I will definitely be using your company again. read more

As always Roxanne's Cleaning did an amazing job!!!! My oldest kids are coming into town for the summer and we needed to spruce up the place lol. Thank God for Roxanne and her crew!!!!!! I highly recommend!!!!!!! read more

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They take your money everything is a deep clean and bs from the company not a great experience and now we know why terrible service and not as clean as they say blah blah blah read more

Unfortunately they get 1 star. I reached out to them again because i used them once before and they did a great job. I asked for another cleaning but i got no response back and still no response till this day. Went on to find another window cleaning company who responded and wanted the job. read more

Update: I would like to repond to Annie. 1. Your staff never mentioned anything about bites when they were cleaning or after cleaning this was only meantioned after I complained. 2. I told your staff about our pet snake which is locked and caged before they started, if they were uncomfortable they could have told me and leave. 3. I don't have a pitbull, she's a kind smart bull massive that I kept outside and I was never mad, infact I stayed outside with my dogs the whole time! Yes they bark because they are dogs, that's what they do! 4. Maybe your company should have a standard questionnaire to behin with! 5. Even though I said I only needed a standard cleaning (maybe not I need but what I wanted), your staff came in and recommended a deep cleaning and I agreed. If your staff told me I needed something else, I would have probably agreed and payed extra! So please don't tell me that I am not being honest! I want you to send me that picture of the dog pee and pooh that you are talking about because we are not animals! If we see our dogs have accidents, we clean them! You need to get your facts straight and not try to justify faults by turning the table around. Regardless, a proper communication between your staff and I would have been helpful. Your response is out of proportion, the pictures I have showned in this review is a basic regular cleaning that should have been done, so you justifying the wrong by finding faults on us is just sad. ---- I really Wish I listened to all the bad reviews, my original quote was 120-150, when the cleaners arrived at the house, she recommended a deep cleaning for $200 and I said yes without bargaining because I am a big supporter of local and small bussiness. I even told them that I want monthy service. I had deep cleaning before and this is not even close! There were 2 cleaning staff and they they were here for 2 hours! When I reached out to raise the issues, the cleaners claimed that they got flea bites! I work from home and if we had fleas here, I will be the first one to know! Very unprofessional . I gave up checking the rest of house cause it's just making me more upset! No monthly service with this company for sure! read more

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Had them clean a rental move out, They did an amazing job. Im so happy with them I'm going to have them clean my own house

I wasn't satisfied with how well my home was cleaned. The tub was still dirty and so where the bathroom tiles that I paid extra for to have cleaned. They did offer to come back and clean it again but I felt if the service was not good the first time it probably would not be good the second time around. read more

Excellent job, very kind and courteous, very organized and done is a timely manner. Professional Recommend to any family looking to get their house cleaned for a good price and great customer service read more

Very unprofessional and all in all a horrible experience. I do not recommend Roxanne's. TL;DR: Cleaners originally quoted us $150 for a deep clean. They started cleaning and bumped up the agreed upon price to $200. We disagreed on pricing and told them to stop. Cleaners insisted we pay $80 for the little amount that they cleaned, managed to negotiate it down to $50. Short $50 and still left with a mess. Overall, bad service that no one should have to deal with or pay for. --------------------------   Pricing was discussed beforehand and we were quoted $120 to $150 for a deep cleaning of the kitchen, living room, and bathroom in our home. We were told that since we lived near their company we would be receiving a "local discount." From my understanding, the $120 to $150 is already including that deal. We were interested and scheduled an in-home visit for this morning so they could give us an exact quote. If we were happy with the price they would begin cleaning right after. There were four of them and they quoted us $150 after taking a look around and said it would take 1 to 2 hours to finish cleaning. We agreed on that price and duration and gave them the OK to go ahead and start.   15 minutes later, after the cleaners already swept, wiped down the counters, cleaned the windows, stove, and half the sink they said they needed to increase the price up to $200 and extended the cleaning time to 3 hours. Excuse me? They had all the time they needed to inspect the area and ask any questions to give us a fair quote in the beginning. We agreed upon $150 and in the MIDDLE of cleaning they decide to be raise it by $50? How is that fair? Exactly, it's not. Also, adding an additional hour to the cleaning time gets in the way of us going to work or any plans we may have.   We told them to stop what they were doing since we did not agree on $200, so we could not accept their services. The cleaners said we needed to pay them $80 for gas plus everything they cleaned within those 15 minutes. First of all, $80 is over half of the originally agreed upon $150 and almost half of the increase to $200! A 15 minute cleaning for $80? That's insane! And gas? I thought this company was local! Guess it is, but the employees aren't. We managed to negotiate the pricing down to $50, but should we even be paying that much...?   Can't believe the mess that was made out of this. We are now short $50 and still have a dirty house. read more

This isn't really a cleaning service, it's more of a quickly wipe it down service. A quick dust with a duster of the living room and dining room tables, nothing on the furniture. No real cleaning of the bathroom or kitchen counters. More like a quick wipe with a wet rag like you'd see on the table of a diner. Stovetop still a mess. Missed many spots on floor. I can't believe how many spots I found missed. It's a get it done as fast as you can service. Missing is that clean fresh smell of cleaner when you walk in after their finished. Either they use all unscented products or it's water only. I absolutely will not use again and can not recommend. And who's lying now? You know perfectly well that the carpeted area of my house has gates and my dogs can't get in there and has never ever peed on carpet, not even once! read more

We have been looking for a house cleaning service and settled on Roxanne's. They were very responsive to messages. The cleaners arrived around the hour timeframe we were given. We ended upping our service from standard to deep cleaning which we anticipated based on the list sent to us. My husband and I were amazed at how immaculate and throughly they cleaned especially our bathrooms which had a lot of buildup due to neglect on our part. Definitely plan on having them come regularly to keep our home clean. I would definitely recommend them! read more

Worst experience ever. Unless you want to deal with a lot of drama, then don't pick this one. They even threaten me to pull their cleaner back if I refuse to pay the unreasonable extra. ( probably because I already paid the deposit, so they dare to threaten me) They call a table in the hall way, a study. They call a stove in a small living room, a living room + a kitchen. They will charge extra because they would claim at the time they give the quote, they mistakenly mix the room numbers, which I provided before the quote, which is not my fault. Even though I shouldn't be responsible for their mistakes, I still paid what they have asked, because the workers did a not bad job, though they barely speak English. I know I should pay more attention in my Spanish class when I was in college, but it was 10 years ago. Real funny. When I requested a quote. Everybody know how Yelp ask questions about house size and other things, and each company would give a quote based on the information one submitted. Mine was 3000-4000sq ft. And my house was actually 3217 sq ft. Twice of the size my ass. read more

Very responsive and quick. The team did a great job! My suggestion for when you are asking for a price quote is be sure you mention if you have an office or a den - they count it as a bedroom for their price quote. Also mention if you have pets, as the extra hair required additional cleaning and increased the price, the day of cleaning. It was a reasonable amount but if you are strict with your budget, it can catch you a little off guard. Overall they were great and affordable! read more

I highly recommend Roxanne's. They are very responsive through Yelp messages. I was sent a crew of 2 for my 2 bedroom home and they were done in just 2 hours. Everything looks great and I'm looking forward to using their services again in the future. read more

Roxanne's Cleaning Solutions did an excellent job and were friendly. We hosted a graduation party and needless to say, it got out of control. Some people were unable to handle control their alcohol, and my house got trashed. I requested a quote, and they were quick to respond. Not only that but they were also able to come and clean day of. The job turned out to be a deep cleaning. The house looks almost brand new! Would recommend them to friends. read more

I was looking for a move in clean when I stumbled across Roxannes Cleaning Solutions. They were very responsive and easy to work with. The crew was wonderful and went above my expectations. I highly recommend and would use them again. read more

I don't even know where to begin... We had them come out for a "move out" cleaning, because moving is already stressful and we didn't want to also clean our 2 story 4000sq ft rental property. Roxanne and Karen are by far the most amazing and dedicated people you'll ever meet. They not only do a fantastic job, but they are very polite and professional. I don't know if I've ever encountered such amazing customer service. Overall I definitely recommend this company, You will not be disappointed. read more

Requested a quote for a move out cleaning. The owner was quick to respond with any questions I had. The ladies showed up on time and ready to get things done. I figured they'd do a good job but I underestimated them. Kareens team was able to get stuff off my microwave that was caked on for years! I paid extra for the shower glass doors and it was worth it, they looked brand new. The rest of the house looked and smelled amazing. Highly recommend! Our new house will be under construction for a bit & this company will be the one I call when the dust settles. Thanks ladies! read more

LISTEN TO THE NEGATIVE REVIEWS. I wish that I did. Initially they were quick to respond to my quote request and seemed reasonably priced; which was my reason for choosing them. They require a 50 percent deposit upfront just to book, which I was okay with. Then, I needed to reschedule due to changes in circumstances as I needed them to clean a home we were moving into. (The original owners wouldn't be out at their originally scheduled time). There was a 35.00 charge to simply reschedule. I was not happy about that, but decided to proceed. They showed up on time and we went over what needed to be done. I let them know my baseboards and drawers were most important to me. (Apparently CLEANING them is not included. I would've paid more for them to be done the way I needed but said they'd be done instead of charging me more and doing it corrrectly). She told me I had chose the wrong service (needed a move in move out vs a deep cleaning) that brought my total cost up to 400.00. I felt like that price was a lot, but again I went with it as I felt that was my oversight. I apologized as there was no water turned on yet and let them know I understood if toilets, showers etc weren't cleaned as well as they would normally be. I sent the money as they require you pay up front. Another red flag to me but I did it. We all went about our business and they cleaned for about 5 hours. Once we were nearing the end of my cleaning, I noticed the baseboards were not cleaned (p.s you pay a crap load just for "dusting baseboards" apparently) I confronted them and the cleaner said it was paint when I was showing her with my cleaning supplies it was not and wiped off. I later found drawers not cleaned at all, nothing was merely even dusted. The original owners left my home pretty clean so I didn't understand why things not requiring water were not in tip top shape. I am pregnant and really needed help to clean my home. Once I contacted the business, the unprofessional attitude and lack of customer service really kicked in. SHE WILL NOT CALL YOU BACK.I offered to show pictures of the job and areas that were not cleaned and whoever was writing back showed no interest. They only care about what they pay their cleaners (as I got a thorough unprofessional explanation on this) and not about the service they're providing, or your hard earned money. I was offered a 15.00 refund which is a slap in the face. I was also offered a one hour baseboard cleaning which would not even cover my home in my opinion as it it over 3000 sq ft. After much back and forth I received a 50.00 refund. This refund by the way was not immediately sent and I had to follow up on. I will post pictures of the conversation leading up to my refund. Please read so you're aware of what your dialogue will look like if you run into issues with their horrible services. GO SOMEWHERE ELSE. Trust me. It's more of a headache than a help. read more

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STAY AWAY!!!!Had the most horrible experience with Annie and her team. I should have gone with my gut. I knew something didnt feel right when she said she would charge me $50/- for doing some laundry. I was desperate and really didn't have time to look around so went with them. They showed up an hour late and as soon as Maria, Annie's staff walked in, she looked at some clothes on the floor and goes, just so you know, anything on the floor we will not touch and only clean around it. They were going to charge me $230 for a 600 sq ft 1 bed apartment!!! I told her that I will just need her to put the clothes in a bag and she goes....oh did you not read the contract? This is not included.... Are you kidding me??? Maria also then tells me that they will only do 1 load of laundry ( I had about two), so I said you guys are charging me$50 to just put a load of laundry in the washer??? She then asks me to pay her the rest of the money before even starting! I called Annie and she was equally rude and non cooperative. I then asked her what the policy was to cancel the service and get a refund, and as we are talking my phone dies....I hooked it up and called her 3 minutes later and she tells me that the $50 depsit was non refundable. So I said fine, just sent your staff and we can get started. Annie then had the audacity to tell me that the staff had already left!!!! Literally 3 minutes, and they left. Rip off thrives!!! I am expecting Annie to write back and give some bull crap story about happened.... Just the fact that she responds to other reviews with such spite shows that she on the defence. In all her replies to bad reviews, she is stating..... XYZ customer, please be 100% honest... basically implying that all the customers with bad reviews are lying. Just stay away!!! read more

Roxanne's Cleaning Solutions - Called her at 2:02 pm, we talked for 1.5 min, and then I called her back at 2:06. She said her staff had already left? No service rendered. - Home Cleaning Near Me

Very happy! The team was amazing! They were prompt and professional. They had me check each area to make sure my satisfaction is guaranteed. They were also very nice and Covid compliant, which I appreciate it. I liked the team so much, that I'm starting to schedule a monthly service with them. The price was right and the service was great! read more

This company did a decent job on cleaning my house after a move out. It was a little more expensive than I had thought but they are upfront with their pricing. My only complaint is that some of my baseboards weren't cleaned thoroughly, however, you do have an opportunity to point out stuff before they leave. I was in a hurry but I recommend taking a good look before they leave. I have a 3 bed 2 1/2 bath, I added carpet cleaning, window cleaning, oven, and garage. Ended up costing $905 with all the extras. read more

I found RCS through Yelp and am so happy with the service. They were professional, thorough, and did such a good job. Absolutely recommend this business to anyone looking for a reliable and excellent cleaning service. I think the pricing is fair considering the amount of work they do, and I will be a repeat customer. read more

Jenny and Karen did a great job. Very kind, courteous, and through. When I'm ready for another deep cleaning, I'll definitely be asking for both of them to come back. read more

I'm satisfied with the service provided by Roxanne's Cleaning Service. The crew showed up on time and worked their magic. My house smells and looks fabulous. Thank you!! read more

This is a ridiculous company!!! We are very unsatisfied about the cleaning service. At the beginning we have the deal of $200 to clean our house, when they arrived our house, they raise the price to $550 said they have to the first cleaning service, we agreed because we have guests coming and have no time to hire another company. And then they want us to pay the full amount of $550 in advance before they start, but we've already paid $50 for deposit. After arguing half an hour, they said we can pay half of the amount and after they finish pay the rest of it. And after that, they said they need $35 for every extra hour, we were not agree with this price because they didn't told us they will do by hour. And then they said they will finish in six hours, and agree to remove the $35 per hour. At the fifth hour, they said they need to leave because they have another appointment without finishing clean the stove in our house, and they said they have to charge $50 extra to do the stove. We were really angry because this stove was included in the cleaning list they give us. And they said if we don't give the money they won't do it. At the end, they said we have to pay the rest of money first, and they will do the stove. This company just keep increasing the price to do the job, and the service team has a very bad attitude toward our family. They have no integrity at all. This is the worst company we ever used!!! read more

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