Michael and his staff were incredible, and professional in assisting us in a rather trying time…read moredealing with a backed-up sewer cleanup. They worked with our insurance company in a manner that was professional. We have no reluctance in recommending 212 Degrees for your mitigation needs.

I am appalled at this company. They were picked by our insurance company USAA to clean damage to…read moreour home. The owner, Stephen Lautzenhiser demanded payment 2 days after they were done knowing that it was an insurance claim and that USAA would be paying them. His workers left the area with dozens of nails sticking out from the floor, metal corner beads ripped apart and sticking out from the walls and pieces of drywall and sub flooring everywhere. Then after he received his check from USAA he needed us to endorse it and asked to leave it at the house. When he came to drop it off, he actually walked in the kitchen from the garage. Uninvited, unwelcome and un-announced. He illegally entered my home with my wife and daughter alone!!! He was told to leave it in the screen door. When my wife confronted him he was more concerned about his payment then the illegal act he just committed.

I only gave this a one star due to how we ended up and were treated by this company's restoration…read moreteam. My insurance company called Servpro to come out to our home to inspect the damage done by our water heater. They came out as soon as they could and started the drying process. It took roughly a week to dry it out. They then disassemble and trashed our bathroom vanity and counter top due to the water damage, they also cut out the areas of drywall that needed to be replaced. This completed the first stage. We were happy with every employee that came into our home. They truly made us believe that they were concerned about doing everything top-notched. We like them so much that we were set up to have the repairs done by their restoration team. When the restoration inspector, Clint came in, he was encouraging and left us believing we were in good hands. He said he would work with my insurance company and attempt to get us more money than they wanted to pay out. (Insurance did not want to pay out as much as was needed to fix all the problem areas.) About 3 week of not hearing back, I began calling Clint to see where we were. I got through to him on the first call. He asked me to allow him to advocate for us, again making us believe he was going to get the best payout from the insurance company (again...that didn't want to give us enough to cover most of the damage). This is where business turned bad. After not hearing from him again for a long stretch of time I phoned him again. Left a message and waited for his call only to be ghosted, a few days later again no call back, then again ,then again and then a fifth time. I was able to voice my concerns to 2 other employees that said they would leave a message for him also. To one of the employees I even asked if this job was still something that they were interested in and he assured me they were. After 2 month of my house being turned upside-down, I am beyond frustrated, upset and highly disappointed. I would not recommend the restoration team to anyone looking to get a job done. When a business does not call you back they are not a business worth dealing with. There are a lot of other companies willing to do the work in a timely manner or at the least will inform you what they can or cannot do.

We experienced a residential basement water issue and called ServPro. They responded quickly, but…read morethat is where good service ended. They were fully advised of the situation before dispatch, but arrived unprepared regarding equipment. They spent 3 1/2 hours here and then told me their boss had redirected them to another job. They left me "high and wet" even as a plumber was finishing up mitigation efforts. The next day they were not able to return, they just called about returning. We cancelled involvement with them at this point and spent the next couple of days removing the water manually with a shop vacuum. To add insult to injury in this scam, they charged my $1,483 for 3 1/2 hours work. Only one person was working and two were randomly supervising. Clearly an exorbitant wage for a poor result. I can only advise anyone considering ServPro to run the other way. You are about to get hustled!

Gregg and team at Action Restoration did an amazing job for us recently. We have a water leak in…read morethe kitchen that leaked into the basement room that had to be remediated in a short time frame. This team came in, assessed the situation, put together an action plan and executed flawlessly. They were very close to their original estimate which showed experience in the industry and solid knowledge. They had amazing communication throughout and were very sensitive to the usability of the home during the remediation process. I will use this service again without any hesitation! Highly recommended.

The team arrived on time and was very professional. They cleaned the carpet in two bedrooms, a…read morecloset, and a small hall plus cleaned the tile in my shower for their minimum charge of $150 which was worth every penny. They moved and blocked all the furniture with styrofoam blocks and cleaned under the bed. It was a pleasant experience.

Horrible sales tactics. They have one of my customers in tears. After a water loss, they showed up…read moreand forced her to shut off and remove our fans that were set up drying the room. They made a 70 year old woman move the large equipment to her garage so they could set up their equipment instead. Under the guise that they are to do the mitigation per her insurance. This is simply not true and the customer has the right to pick who works in her home. They use pushy and misleading ways to get the job. Beware!

From the owner: Life can get messy. Whether it's flooding, fire and smoke damage, or the aftermath of a traumatic…read moreevent, getting back on your feet can seem impossible. That's where ServiceMaster Restore comes in. We are trained professionals who will get your household or business back to normal quickly and efficiently. As a leader in this industry for more than half a century, we've perfected the process for quickly identifying damage, determining the restoration services needed, and minimizing trouble and inconvenience on your end. When disaster strikes, every minute counts. That's why ServiceMaster Restore is here for you 24 hours a day, seven days a week, 365 days a year.

We had a flood in our basement. After another company came in to do the mitigation, we used Paul…read moreDavis for the restoration. Communication and timeliness were poor, but the biggest problem was the quality of their work. We were not there to supervise and, apparently, neither were they - they used a subcontractor who did a very, very sloppy job, which required multiple days of repair to his work. I would never recommend using them.

Jessie Miranda is the best project manager. Great communication and so friendly. ethan and ramon…read morewere amazing when it came to our repairs/carpet from our house being flooded. Scott and Reilly went above and beyond while fixing our bathroom vanity. We had a toilet seat to install and they went ahead and installed it on top of the great work!!!! Jessie Miranda and his crew are absolutely AMAZING!!! so grateful to have our house back after our flood!

As the Senior Executive Director for a Senior Living community, my focus during a renovation is to…read morehave great communication from start to finish, excellent work and contractors who are professional and courteous to my many curious residents. Well BluSky delivered from start to finish. More than a few times I saw the Project Manager Bill stopping to answer the many questions our residents had with a smile and he always took time for them. Thank you BluSky completing the scope of work on time, for a job well done and for your professionalism, and great communication throughout.

BluSky was very professional and did an amazing job! Staff provides phenomenal customer service and…read moreare very knowledgeable in what they do. Highly recommend!

And so the story continues....About 2 weeks ago the owner of All Phase came by to go over the…read moreissues I had with the siding on my patio. The HOA is responsible for all the siding, etc and so I have no choice but to have All Phase complete/correct work started on my patio. The owner wrote down what needed to be corrected, and he knew I was not happy with the fact different people have worked on my small patio. Not only that, but the HOA has to constantly email them to find out why there were delays. They don't keep you updated as you would expect a responsible company would do. Last week I emailed the HOA to find out when they would be back out. They had to email All Phase, as usual and Thursday morning a crew I knew was back and I was happy. They had done some work on my patio about a month ago and were wonderful. Apparently, they were there to work on the building itself and thank heavens they used all the siding All Phase left in our parking area since before summer. The original job they did on the siding of the building was not properly so they had to do the building again. Wouldn't you think they would order enough siding to redo the building? Nope. I found out that some of the delay was the fact it took so long to get it. This has been an ongoing excuse/problem they claim. Now, when the owner was here about 2 weeks ago, he was shown what needed to be done on my patio and the building itself. To be honest, I don't believe anything anyone from that company says. I moved back into my condo last February. They have known all summer they had to redo the siding on the whole building. They should have known how much siding needed to be ordered. Where is the pride of a job well done? Obviously, customer satisfaction is not a priority. I was thinking that since they couldn't produce a signed contract as to the date when they would have the work completed, maybe they could complete it whenever they got around to it. We have a new HOA and they are keeping an eye on this problem. Thank heavens the "project manager" from All Phase hasn't been on this project for more than a month. But as the saying goes, I feel we have gone "from the frying pan into the fire". I understand All Phase does a wonderful job with water mitigation, but when it comes to construction, they need to find a good, reliable crew and a project manager who knows something about construction or just stop taking on construction jobs. Potential customers need to be aware of their lack of communication with customers and make sure they have a project who is responsible, knowledgeable and is capable of doing a proper inspection when the job is finished. I wonder when All Phase will have the crew come back. I am not going to hold my breath, are you???

Terrible project management. After 5 months, the work in my unit is NOT complete and likely I'll do…read moreit myself rather than wait any longer, The insurance claim was approved within days, but AP juggles too much work (sprinkler breaks in several multi-family buildings in mid-January) by leaving noisy de-humidifier machines running 24/7 for 3 weeks. When they're ready to start, all the drywall gets ripped out anyway, but this is how AP "manages" time. The bedroom, laundry, and two baths were not damaged, but I had to move out for 8 weeks due to the noise and dust. Most of their day labor is unskilled, but they pay more if they absolutely need to, and to them it's just the cost of doing business and it all gets charged to insurance anyway. I would never recommend AP to anyone; shoddy work, almost NO clean-up at any stage of the restoration project, and a rude project manager who "maam'd me too many times. Like John S. (in a review from August 2019) I had electrical problems that were not resolved. AP had an electrician re-install a ceiling fan without testing to make sure it worked (it did not). After waiting two months for AP to return, the property manager here brought in a master electrician, who found the melted metal motor. I hope our HOA is suing AP; unfortunately I can't even though I own my unit, the sprinkler break water damage is covered by our master insurance coverage. The AP workers who moved my furniture as they worked around it, broke one of the pedestals on my solid cherry dining room table, trying to slide it on carpet, even though I requested that the table be placed in a storage room until the work was complete. The cost to repair was over $500, and that was added to the insurance claim. AP is not responsible for the damage they cause! I could go on and on, but hopefully this is enough to insure that anyone reading this will not use All-Phase Restoration.