Many months ago I brought my cat in with a hematoma in her ear, the emergency hospital could have…read moredone the surgery that morning but the senior vet said he could do the surgery. I went to pick her up and was guided into a room with a young women vet who without my permission did the surgery she was out of vet school 3 months. I was told the vet watched her but he said he had to leave early to take his wife to the hospital. it was illegal for him to let her do the surgery by herself. He said he watched her the entire time. THEN WHY DID HE NOT DO IT HIMSELF IF HE HAD THAT KIND OF TIME I HAD NOT GIVEN PERSMIISION FOR ANHYONE ELSE TO DO THE SUGERY. I went back again I said my cat is not well, They said she won't have to eat or drink water for three days NOT TRUE one of the vet assistance was like a mad dog ( I love dogs but this was nuts) staring me down there to protect her and agreed. At three am my cat was drinking tons of water I rushed her to emergency where the doctor said she had almost no electro lites and was trying to supply them by drinking she could not! she was on deaths door. She said did they not give her an IV this was wrong who monitored this cat? I said I don't know when I called the vet he would not refund me, he was sweet but it was an act, I deserved to b e paid for. both the surgery and the emergency hospital, I should have taken them to small claims court but I was so upset I could not write this review until. now. This place and his too sweet response was an act I believed he has many years of being this way but when his vet made a mistake she didn't take responsibility. He said he had to leave his wife was sick and he had to take her to the hospital (oh sympathy for him now) well if she is that sick call an ambulance. Yep everyone loves this vet but he did not take financial responsibility for his mistake and the emergency hospital notes mention. the surgery was not right. (in medical terms ) they have Mal practice I submitted it to them they said they passed it along but I never heard back they simply evaded responsibility. This man took zero responsibility my sister has Parkinson's I don't drive her to the hospital I call an ambulance! they are not expensive maybe 150.00 I spent close to 4,000 for the emergency hospital and his cocky knows it all vet student.the next vet commented on wow so any stitches he laughed! Like

This clinic said they could see my 22 year old cat to check his blood pressure and refill his blood…read morepressure medication that was prescribed to him after a visit to the emergency vet for a ruptured blood vessel in his eye. Our regular vet did not have the equipment to take his blood pressure, and the emergency vet had given us just 6 days worth of blood pressure medication, just enough time to try to get him an appointment with our vet. Mountainview said no problem! Made us an appointment to get him in right away, and I thanked them so much for getting us in on short notice. Day of his appointment, I packed up my kids and my 22 year old cat who was just diagnosed with hypertension at the emergency vet after a blood vessel burst in his eye. Arrived 20 minutes before our appointment time to find a sign on the door saying they were closed due to staffing issues. I was in shock. I had told them on the phone how critical it was to get my cat in somewhere ASAP due to the small amount of BP pills we were given at the ER vet!!! And how I was so grateful they got us in due to that fact! The sign said they had made every attempt to contact everyone that they would be closed, but I did not receive any notice whatsoever!!! I double and triple checked my land line, answering machine, cell phone, email, and text messages, and there was nothing. They left me scrambling to try to find another vet that could do blood pressures on a cat and get in for an appointment with only 1 day left of life saving critical medication for our cat. I left them a phone message asking what happened! Why would they not notify me, especially in as dire situation as we were in?! I never heard back. No response. Ever. It was a miracle West Main took pity on me and got him in the next day, as we were going to run out of meds, and refilled it for us. They are our new 2nd vet now. Absolutely appalling treatment of what was going to be a new patient for them with a hobby farm full of animals.

They have been wonderful for our pets! Saved our dog twice. It's more expensive because they are…read moreopen 24/7 & have all diagnostics right there. If you can't see a vet for a week & need treatment immediately, there is no place better in the valley.

The care and service we received at the Urgent Care Center was so caring and wonderful. We had to…read morebring in our 15 year old dog whose health had very suddenly gone downhill. Dr. Hoyt was so compassionate with our dog and with us. She made a difficult situation much more bearable. The entire office staff treated us with respect and compassion. They brough us in immediately to a private room and explained everything to us up front. I found the price for euthanasia to be very fair. While we were understandably very upset and emotional, everyone there treated us with so much empathy and caring. They also were able to connect us with an aftercare service that was also very caring and prompt with sending us the urn with our dog's remains. I recommend this urgent care for anyone that is dealing with this same situation.

We have been using Steve Poet since we originally moved to Medford in 2000 from Williams, OR where…read morewe owned a ranch. He has treated all of our dogs for regular and difficult symptoms and has always gone above and beyond in his information and quality care. He Just operated on our doxie yesterday when another vet said she couldn't do the major surgery as it was above her skill level. He got our boy in the same day we called and operated on him within 3 days. His caring and compassion comes through with him and his qualified staff. He and his wife are truly like family and our four dogs are very comfortable there and he gets down with them and actually is on their level. He is by far the best vet we have ever used! Thank you Dr Poet!

Steve Powt is the BEST vet in the world. He loves animals, and is a very compassionate practitioner…read moreand human. He's been my vet thru two dogs and 23 years! I'll be devastated if he retires before my beloved pup passes!

Our first visit here and it was great…read more We are relatively new to the area. From my first call I was very impressed with their responsiveness and communication. We took our large English Mastiff in for deep abscess/possible brown recluse spider bite on his foot. My husband is trained as EMT, so he can be oddly picky about all doctor and vets. Loved our vet. Recommended reasonable plan that was also reasonably priced. They were able to X-ray our dogs foot without using sedative. I know that seems normal but often vets want to automatically sedate a dog over 150lbs - very glad they recognized the calm nature of our big guy.

I have nothing bad to say about the doctors here, but the price gouging needs to stop. To tell me a…read moremandatory exam before euthanizing my dog was ridiculous. They included a $61 charge that was totally unnecessary. An exam would not save my 18-year-old dog and they took advantage of the situation. The total bill was $279 when it should have been $218 which is still expensive. It's sad when it's all about money and people can't afford to care for there animals because of greed.

I am heartbroken and extremely disappointed with the care my dog received at Crater Animal Clinic…read more I first brought her in because she had lost interest in food. She was prescribed antibiotics, but after a week there was still no improvement. The vet then suggested IV antibiotics, followed by an ultrasound, which showed a small lesion on her liver. The recommendation was a surgical biopsy. When I asked how my dog would recover from surgery when she still wasn't eating, the response I received was simply to "force feed her." Another test was suggested (a chest X-ray), and desperate to help my dog, I agreed. After hours of waiting with no communication, I had to call myself--only to be told by a vet tech that the X-rays showed no abnormalities and the note from the vet was, "continue with what you're doing." When I arrived to pick up my dog, the first thing I was met with was a request for payment--before I was even able to speak with the vet. It became clear to me at that moment that this office prioritizes dollars over the well-being of their patients. To make matters worse, my dog was brought out soiled and clearly uncared for while in their holding kennel. The following day, a home vet came to evaluate her and immediately identified jaundice--something this vet office never mentioned. Tragically, my sweet girl did not recover, and I had to say goodbye. I am sharing this experience because I would never want another pet parent to go through what we did. Our animals deserve compassionate, thorough, and attentive care--qualities I did not see reflected here.

We board our cat, Jo Bean, whenever we take a vacation. Everyone is always so kind to her. The…read moreladies really seem to care about Jo Bean and they treat her like their own. Very nice and professional front desk staff. Pleasant attitudes always. Rebecca and Maryann are two of the ladies who took care of her this last time and they are really great people. Wouldn't hesitate to recommend Crater Animal Clinic.

I brought my cat in due to a swallowing issue. I waited at least 6 hours to be seen…read more Finally a vet tech looked at my cats mouth and said she needs her teeth cleaned. I said it's not her teeth . She can't swallow. And acted like the food was hurting her mouth. I go back to my Primary. Cheerful Vet. She cleaned her teeth. Cat still can't swallow. I tried showing her a video of the cat trying to swallow. I told her another retired vet had said the issue is further down. She would not listen. Finally has the traveling ultrasound come to her office. They put my 17 year old cat under again. Shave her. She had a mass by her heart pushing on her esophagus.!! Inept veterinary care by emergency vet and Anette at Cheerful vet. I had my cat euthanized. Cheerful vet paid $100.00 for cremation because she was wrong and put my cat and my wallet through unnecessary pain. Sad that these people are taking advantage of pet lovers at a very critical point in their lives.

The whole visit went well. I adopted a 3 legged Pom. This was the first visit since his amputation…read more He did show ptsd.

I took my boy cat Ollie to Dr M to get neutered & his rabies vax. Dr M was awesome !!! Highly…read morerecommend. Affordable vet care, you can tell he knows what he's doing and he is a cool guy too

i've lived in this valley over 57 years have been to many veterinarians That stopped last year…read moreafter hearing of Dr Mamoud by a friend. He is the only Vet that my pets will be seen from now on. He's knowledgeable experienced and calm. Healing is his not money money money like so many clinics. He's very thoughtful and kind. I will never go anywhere else. Thank you so much to Central Ppint Veterinary Clinic & especially Dr Mamoud!!

Jacksonville Vet Hospital is always so welcoming to Jackson and Giada our Cavalier King Charles…read morepups. It doesn't matter what the reason is for our visit, the wait is short and the care is lovely. I would highly recommend this vet hospital to anyone who wants excellent care for their fur babies!!!

They are friendly and take good care of my dogs. Like everything these days expensive…read more I wish they would accept electronic payments. Even the farmers at the farmers market accepts electronic payments. It is 2026, after all. When asked why they don't, I was told we never have, maybe someday. Maybe. Someday. Here's hoping someday is soon.

In addition to the caring vet, the clinic has an extremely able front desk assistant, Shawna. She…read moredoes some light screening and makes helpful suggestions about food. The clinic lets us return--for a refund--of special food that our animals won't eat. I really appreciate that!

denied life saving anti-biotic. my buddy had a severe oral infection…read more run!, run!, run!

The location in Central Point is closed. It's been awhile…read moresince I've been here (their location off Stewart was more convenient for me) so I don't know how long they've been gone. Too bad. It was an awesome store with sincere employees.

Friendly service and a wide selection of products and foods. The staff is helpful. They offer…read moregrooming.