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Roy Metcalfe Auto Repair

4.6 (19 reviews)
Closed 8:00 am - 5:00 pm

Services - Roy Metcalfe Auto Repair

Auto maintenance

Auto fluids and filters maintenance

Auto repairs

3 More Services

Auto transmission repair

Routine automotive maintenance

Transmission leak inspection

Roy Metcalfe Auto Repair Photos

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8 months ago

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14 years ago

Fantastic service and reasonable prices! Highly recommend.

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9 years ago

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10 years ago

Fast, friendly, affordable! We come here for our whole family's auto needs, which is four cars and haven't been let down yet.

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Review Highlights - Roy Metcalfe Auto Repair

Not only do they do excellent work at a fair price, they are the most HONEST mechanics I have ever worked with.

Mentioned in 4 reviews

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Big Brand Tire & Service

Big Brand Tire & Service

4.6
(44 reviews)

On the morning we were to leave to return home to southern California, we discovered our rear…read morepassenger tire had gone flat. Fortunately, we discovered that Big Brand was open and we were told they were not busy. We were able to fill the tire with air and it held as we drove to the 2131 N. Kolb Rd location. Adrian, who was working the front counter, told us they were very busy and couldn't get to our tire until 3 to 4 hours later. Not good as we had long drive ahead of us and irritating as the call center told us they were not busy. But, it needed to get fixed and so we left the car with Adrian. I called a couple of hours after leaving the car to get an update (if there was any) and was told the car would be ready in 30-40 minutes. Fantastic! We headed out and as I arrived Adrian cheerfully greeted me, handing me the keys. I asked him how much I owed him and he said "Nothing." I thought that odd and given our urgency to get going I was very appreciative. I confirmed that he said "nothing" and I said that was very kind of him/them and asked if I could at leave them a tip. He said "sure" and so I tipped them $20. ********** UPDATE ************ Apparently my mother either didn't know or forgot that she had damaged the car previously. My sister reminded her of this fact and so I was alerted. And so I owe the company a huge apology. They came through for us in a pinch and I am very grateful. I updated the rating above based on the facts surrounding the event. Thank you Adrian.

I had a very frustrating experience with Big Brand Tire in Tucson, AZ…read more I called ahead the week before and scheduled an appointment for an alignment on my 2007 Lexus LS460. I was told they had my phone number and that I could just come in. I told the guy that it wont be me but my driver will be there with the car and the gentleman said that is fine just provide my phone number and they will pull up the account. But when my driver arrived, they claimed they had nothing under my name. Then they said my phone number pulled up someone else entirely. After that, they gave her a hard time and initially said they could not help her that day because there was supposedly no appointment. Then the story changed. They said they could help, but it would cost more money and they would need the car for the day. After more back and forth, they suddenly offered a $25 coupon and brought the price to $108, which is the original quote they gave me. That kind of inconsistency is exactly why this experience felt unprofessional and poorly managed. What made it worse was being told that all 4 tires were bad, when the actual issue is with the front tires, which have been rubbing and wearing on the sides. Saying all four were bad without clearly explaining each tire separately felt misleading and raised serious concerns about whether they were trying to upsell unnecessary work. The biggest problem here was not just the alignment issue -- it was the lack of organization, the conflicting information, and the way my driver was treated when she got there. If you take appointments by phone, keep accurate records. If there is a tire safety concern, explain it clearly and honestly instead of changing the story multiple times. Very disappointing experience. I expected better communication, better customer service, and more professionalism. Update: Later that same day, I took my car to BrakeMax. They completed the alignment and rotated the tires for the same price. They also advised me that only the 2 front tires needed replacement soon, not all 4. That matched the actual condition of the car much better and gave me more confidence in their honesty and professionalism. Based on that second opinion, I chose to move forward with BrakeMax. My experience with Big Brand Tire & Service is why I recommend getting a second opinion before agreeing to major tire or suspension work. And I did file a complain at bbb. Hope the owner sees this. How his customer is treated.

BRAKEmax

BRAKEmax

3.6
(59 reviews)

At my first visit in 7/25 . Bought my daughter a used car that needed brakes . Took it there ,…read moreclose by the hs. After they ck the brakes an estimate was given that it needed all these things done to car . ? Ok Get it done , want my 17 to be safe in the car . On last wk 23 of Jan it was raining n she hit a pot hole n she made it hm , result was it was flat after she parked car . Called n made appt to take car of car tire . It was towed to garage. They had a tire for replacement n they balance the tire etc etc, They called me back say the car need all this wk done on the car $3,700? I was floored, u need this n that??? Well that's odd ? When it first came in u supposedly fixed what it needed brakes , rotor etc pads, alignment. Costing me 3,500 . Ok N now they quote me another 3,700 for repair n I told him . When I took my car 7/25 u fixed what was needed n 6 mo later u want to hit me w another 3,700??? Just change olí , filter n tire n alignment n a battery that he said it wasn't charging that good , $229 for battery??? 4 yrs . Ok pd $500 for repairs. Now I have an oil leak ???? When I took it in no oil leak ???? There was an older couple getting car estimates. Brakes, etc, oil change. N I heard what the total cost for their repairs N it came out to close to $6,000? I was shocked. These people are retired older people l then they offered them , oh u can get credit thru us n pay that off , they offered me same thing . I'm retired too n living on my SS , Sounds like they target ? Single mom n older people like in 80 s Not going back ever! Pantano/ speedway Brake Max insurance companies

I am updating the post i put up a week ago. Mr. Sanchez the manager of the BRAKEmax at 991 n…read more Pantano Rd made everything right. I am glad that everything worked out. ok I will be going back to BRAKEmax for my future car repairs. I am writing and posting this on behalf of my mom Norma Bendshadler.

Roy Metcalfe Auto Repair - autorepair - Updated June 2026

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