Logan was great and made the process very simple to switch our home and auto insurance.read more

The company has been good to us in the past.The problem I am having with State Farm is a very angry…read moreperson on a motorbike rammed his tire into my back bumper of my 2011 CTS COUPE CADILLAC and broke the bumper. This happened on 07/19/2026 around 3:15, and between 3:19pm at 9150 N Tarrant Pkwy,North Richland Hills,TX 76183.The biker drove away from the scene.That is a hit and run, by Texas, State law and it is against the law to hit a person and run away.I did call NRH Police Department and they came out and I pressed charges on the person if they ever find him.I was on the phone talking to 911 ,the person is a Caucasian man guessing about 20 or little older.The number on his motorbike On the windshield was 701. He had on all black biker clothes. He was wearing Motorcycle gloves with allies, steel protection balls on them.I could not get his license plate. State Fram Insurance tells me that it is not a hit and run. Vandalism because the person was mad when he did it. I have never in my life seen this person. I am 100% disabled American senior man. The Insurance company want us to pay for thier policy ,but they are quick to be a professional bully to us and refuse to fix our vehicles.

I would stay far away from this Insurance agency if you're looking to get the best deal. I was…read moresent incorrect information on my current policy, which ended up costing me a lot of money and for my new lower cost insurance company to be canceled due to their mistake. you would think as much as you pay for the agents could send over correct information. Never once did they own up to their mistake. I ended up canceling all my other policies with them and went with another State Farm office nearby. it was definitely a good decision!

Seems to me that this office has a major disconnect from their customers. Not once did they…read moreattempt to find out how I felt about their service. Not apology, no nothing. And worst of all, the agent never even called with any concerns about us cancelling our policies which included home, three autos and one motorcycle. Over 10 years with State Farm and they showed zero loyalty. So we are gone. Taken our business to someone else.

My wife and I have been with the Clint Goin State Farm Agency for many years now. We have always…read morebeen treated in a friendly, courteous manner. This team of excellent professionals make it very evident that you are truly valued as a customer. We had Ed Honea as our State Farm Agent until he retired. Immediately when Clint and his lovely wife, Kim, received us as new customers, we were made to feel as if we were among family. If your preference is to do business with genuinely honest folks, this is the Agency you want. Clint and each of his office members have always been straight forward with truthful answers to our needs. The real proof comes in those times when it is necessary to file a claim for damages. It is especially then when you will receive courteous, respectful, caring service the same as you do prior to filing a claim. As for being "In Good Hands," THESE PEOPLE are the ones who ACTUALLY bring those words to life. You really ARE provided with the service that made State Farm Insurance famous. "Like a good neighbor, State Farm is there." A very satisfied customer, Donald Camp

Horrible agent and agency. They do not care about servicing their clients. They are in it for the…read morecommission on policy renewals and will not assist you once you are a customer. I changed agents in a flash after Lisa Nikels sold out to this group. They are really, really bad.

Dec 2023 Century Insurance still cannot return phone calls…read more I have called three times and have asked for information from Angie. I have just gotten off the phone with a person from another agency. Enough is enough; I am moving my business. If I could take my one star away, I would. Early 2023 I was a customer of Lisa Nickels for YEARS. In over 10 years of service, I had one problem. When Lisa heard of my problem, she called me directly and we worked it out. Today, I need a quote for a simple renter's insurance policy for my mother in the retirement home. Jay said he was sending my request to underwriting 5 days ago. He hasn't responded to emails for an update. I called an insurance company I don't like and got a quote over the phone. It is sad to think that CIA wants to have a customer calling their competition, but that is where I am at, calling around to get some renter's insurance for my mom. And maybe some auto and homeowner's insurance for myself. I miss you Lisa...

Today I had called several insurance companies to get quotes , they were all so time consuming and…read moreat the end , very costly . Thankfully I called these guys , Phillip was very helpful and fast. Got me my quote and new policy done in 15 mins ! Saved me time , and money ! Highly recommend them

Great customer service and they take the time to explain insurance and the best home policy you can…read morebuy on the market! The staff is very friendly and willing to serve you with all your needs!

We have had State Farm home and auto insurance for 26 1/2 years. We have made two claims in that…read moretime. The first time their response was acceptable. This year ,however, they dragged out their response. We needed our roof repaired after the tornado and hail damage. Not only is it now 6 months later and we had to hire someone to fight them to get a new appraisal. The mediator worked with them and they agreed to a certain amount for replacing the roof. Weeks later and still no check. We get an email saying they will only pay 1/3 of the agreed upon price. So, now we have to fight some more plus pay the person we hired. I'm furious! We will be canceling our State Farm policies and looking for insurance somewhere else! Look for any insurance company but State Farm. They want to take your premiums and cover nothing!

Received a call today from State Farm about auto insurance on three vehicles, Nelly talked and went…read morethrough the policies and coverage over everything. She was an amazing help. Nelly and her State Farm team are the best of the best I recommend them to anyone needing home auto insurance.

Andrea is a blessing to work with, Thank you for taking care of all my business needs!read more

Andrea Beller is knowledgeable, efficient and helpful. Shaw Insurance found the specific products…read morefor our needs and made the process simple and quick. Looking forward to working with them for years to come!

Do not fall for their lies. I signed up for insurance for $167 a month with the Drive Safe & Save…read more"discount". It jumped to $171 ($4 big whoop) and I accepted it. Now my bill jumped to over $200 a month. When I asked for an overview of why the drastic increase I got back, and I quote: "Drive Safe & Save® is included on this vehicle. The discount changed from $84.24 last term to $175.06 this term. The general rate premium for this vehicle increased by $183.27. The insurance industry is increasingly using data and advanced modeling to improve how policies are rated. The Enhanced Rating Plan now uses over 200 rating variables, compared to about 75 previously, to create more personalized and accurate premiums. A greater amount of data from third-party consumer reports will be collected and used within rating models. Examples may include: Vehicle Information Driver Information Prior Insurance History Claim Information Annual Mileage Consumer Credit Information Vehicle Safety Features We do not have any specific information other than described in the first paragraph. So, the premium increase is adjusted according to statistical data involving risks and exposures in any given location, vehicles, and claims. Please refer to your Renewal Declarations that were mailed to you, or you can locate the document in your State Farm account online or on the app. We have other discounts that may be available to you, including bundling with other policies that may benefit you, such as a Homeowners' or Renters' policy and/or a qualifying LIFE policy. Please give us a call if you are interested." Three things standout to me on this. First, the statement, "We do not have any specific information other than described in the first paragraph. So, the premium increase is adjusted according to statistical data involving risks and exposures in any given location, vehicles, and claims." That sounds like "We want more money" to me. Also, I have had no claims submitted in YEARS. Secondly, this sounds like a template response written by AI and it noticed the mistakes so it made up the previous paragraph. Lastly, they try to sell me MORE to "discount" the rate. I call BS and will be leaving State Farm after almost 15 years to find an agency that treats me better. Do not trust Jenny Stewart's branch of State Farm

I submitted information online and this agent's office responded. I got a quote on April 1st for a…read morepolicy I needed April 18th. The licensed person put an effective date of April 1st. I never asked for that date, not insinuated the need for that date. The next day April 2nd I followed up to solidify the quote and mentioned, for the first time when I would need the insurance (April 18th). I was happy with the quote and indicated that to the licensed person. I went out of town and came back to follow up and purchase my insurance on April 15th and the quote had increased by almost $30/mo. I asked why, bc I had a quote. They told me bc it was noted as Effective April 1st it could not change. I called SF CS and asked them if i had a quote given to me on April 1st would it expire by April 15th. They said no you should be good. I told him, online you get a quote and it usually expires in 30 days. Yes, you should be good, they said. I also asked if their was a rate increase and he indicated, no. The next day I called Jenny Stewart's office back and they said we have nothing to do with it we just place the effective date and it spits out the price. I don't doubt that is true, but read on. I called SF CS again and they stuck to their guns about the quote should remain the same. They called Jenny Stewart's office and altered their story. Why? I do not know. It's a guess, but they told me that she would call me to explain. Did I get a call? NO! The reason for my rant. I got an email at 5:19 PM, at the close of the day saying the they had a rate increase on April 15th. And that was it. Jenny Stewart obviously did not want my business! I surely do not recommend her!