These people called me out of the blue in the morning. They wouldn't let me get off their phone and were being so pushy. Eventually they threatened me and the guy proceeded to say you owe me $1500... then hung up on me. These guys are thugs and low life scammers. BEWARE!!! read more

Typical Bulls**t extended warranty admin service. Don't believe the "Bumper to Bumper" Bulls**t. Their definition of limited exclusions defies any logic. Their denials are vague and arbitrary. Simple case: my service guy calls in a broken part that should be covered. But he accurately described it as "loose." They denied claim, stating he didn't say it was broken; thus, not covered, as it hadn't failed. Really, A-hole? Don't you think he would have tightened it if he could have? And saved himself a couple hours dealing with you jack-offs? I've got about three other ridiculous stories. They're in the Denial Business, not the extended warranty business. They know few will arbitrate, as it's not worth their time and effort. But a few should...that would disrupt their entire business model. read more

Just as I suspected, the illegal calls have increased. These vultures are essentially preying on people because they know the stimulus checks are delivered. It's the same scam. "Pay us now and Royal will send you the contract." Of course, Royal's standard line is: "Unfortunately, your experience was not with us, it was with a separate company........" Right, the separate company you employ as independent contractors who make illegal calls on your behalf to peddle your warranties. My cell phone is barely usable now. Thanks for that Royal. read more

THEY WILL DENY YOUR CLAIM EVEN IF YOUR CAR IS COMPLETELY WITHIN CONTRACT TERMS AND CONDITIONS. My experience with this awful company is nearly identical to so many others on here. We purchased the extended warranty through AA Auto Protection. Royal is the third party insurer. I wish I had known that because all these reviews read the same. A moving part inside my engine broke. Had it towed to dealership. Initially, Royal denied the claim because it said the mileage didn't add up. When AA Auto contacted Royal to give them documentation THEY had forgotten to provide, Royal proceeded and inspected my vehicle. They told the mechanics to break the engine down to the point of failure, great. They saw that it was a covered part and told us it would be denied because we didn't maintain the engine by doing oil changes on schedule. We provided the receipts and Royal said ok. Then they told the dealership mechanics to break the engine down even farther. The mechanics initially protested saying they had found the broken part and any additional work would be on us. But Royal said they wouldn't pay for the repairs if it wasn't broken down completely to check for additional faults. The engine was broken down completely and there were no other issues. At this point, Royal denied our claim saying the engine failure was a "pre-existing condition". How could it be pre-existing? The car wouldn't drive without an engine. So let's get this straight: my policy had passed the 30 day mark AND was over the 1000 miles that weeds out all pre-existing conditions. They tried to deny it due to anything they could but we had all documents showing we properly maintained the vehicle. Even the mechanic said the part just broke, things break. That's why we bought an extended warranty! I read and re-read my contract, and we met every criteria but they claimed pre-existing even though we were past that point. Royal never plans on paying claims. Fortunately for us, we already had a lawyer on retainer and they agreed to file suit against Royal if they don't pay for this claim. Even better, we live in Louisiana and in our state, as stated in the contract, MEDIATION IS VOID and in our state, a company like this, with such a clear reputation of denying valid claims can be forced to pay additional damages. Hopefully it won't come to that and they will just reimburse for the damages we had to shell out to fix my car. read more

If I could give this company a negative 5 star I would. They called me out the blue to sign up but didn't not at first want to give me their company name, started promising the world. After I started asking legitimate questions, I was hung up on. I was actually hung up on 7 times. Where I called back again and asked to be removed from their call list. I then went to research their customer history and was not surprised to see all the complaints about this company, beware, do not sign up with them. I hope this helps someone. read more

Royal Administration Services, Inc. is the worst Ext warranty company out there they should be convicted for what they do to there clients thieves. I own a repair shop and I do not take there warranty read more

I bought a contract from Auto Repair Protection which is serviced by Royal Administration Sentinel and my truck needed repairs prior to the expiration of my contract, I took my truck to my mechanics shop also prior to the expiration of my contract. Unfortunately due to the virus stuff and everyone being on required isolation my mechanic is the only one working in his shop and did not get to my truck by the end of his day on Friday. My contract expired that following Sunday. I tried to call this company as soon as I was notified Friday afternoon, but they were already closed with no other number or means to contact them before the next business day. I called the company Monday morning and explained the situation. I was told there is nothing they can do and won't honor my contract. Even though the repairs happen prior to the expiration date and my truck was at the mechanics prior to the expiration. I spent over 2800.00 for this contract and never used it. Don't buy anything from this company Royal Administration Sentinel or Auto Repair Protection!! As I also spoke Auto Repair Protection and got the same run around that there is nothing they can do, but sell me another contract with a 30 day waiting period. I have tried to get my call escalated to someone who may be able to help or the authority to make the decision and I get told that there is no one who can make the decision from both these companies. They steal your money, their brochure says 100% satisfaction guaranteed. BIG LIE!! read more

Rather than pay out, they dropped my policy. It was hard to find a mechanic who would accept this extended warranty, now I know why! They used a loop hole to get out of paying for my car repairs. read more

This was a very unpleasant experience. They took 2 weeks to finally cover only part of the cost of a timing chain on a Cadillac...very disappointed.....they had us calling the mechanic and calling them as the middle man....it was insane....they should communicate directly with the mechanic, not you. I swear they have a list of rediculous hoops they have you jump through before you finally give up and end up paying for it yourself....but my husband didn't give up, he did everything they asked- including driving around to every place that we ever had an oil change and providing the paperwork to them for oil changes ...absolutely rediculous and the stress of not having your car alone is bad enough nevermind knowing it is just sitting there, waiting to be worked on, but these people will not give the go ahead.....excrutiatingly painful. They wouldn't cover the diagnostic either, well how are you suppose to know what's wrong? They wanted pictures of the old timing chain next to the new timing chain.....absolutely rediculous. DO NOT USE THIS COMPANY- SAVE YOURSELF!!! HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE!!!! Oh, and they are very rude-nothing good about this place- nothing. read more

beaware of this company, they wll try to ease their way out of taking care of yur vehicle. my vehicle has been in the shop since mar 8 they have sent 2 inspectors to go to the repair shop and look at my vehicle. was advised by their inspectors that i did in fact need a new transmission....what do you know, they do not want to honor anything. now their excuse is that there isn't any check engine lights. really!! their experts advised them and their still wanting to not be responsible. don't do business with these crooks. money is going to salaries and over heads and of course the big wigs!! read more

The annoying phone calls are still coming and in fact increasing. Check out the reviews of this company below. I just completed a complaint to the better Business Bureau and hope they can stop the calls from this awful company. read more

Funny story, not really, which starts about 3 years ago.  I started receiving letters in the mail with nothing else on the front except the words, FINAL NOTICE!  Now when the average person sees something like this show up in your mail all kinds of thoughts go through your head.  Is this the IRS?  Maybe a bill I missed!  Then you open it up to find that someone is trying to sell you a car warranty service.  So of course like any one else would, I got a little annoyed and threw the letter away.  But wait, this adventure doesn't stop there!  A month, later lo and behold another letter in the mail that states, FINAL NOTICE!  Again, automatic reaction is, this could be the IRS! Maybe a bill I missed!  Then you open it up to find a nice pile of garbage about a car warranty.  Then after about 5 or 6 of these I end up calling the number to try and stop the mail.  That was a huge mistake because then I started receiving phone calls about my FINAL NOTICE!  At that point you start getting frustrated due to the constant additional garbage in your mail and more phone calls, even though you are on the federal do not call list.  Over the last two years when talking with these ass holes over the phone it has been extremely hard trying to find out who and where they are located, because by the time I actually get a hold of someone that I could talk to and ask these questions they would just hang up on me.  Every time I would get a call, I would tell them to put me on the do not call list but the person I would talk with would hang up on me.  So, all I had in hand at that time was a couple phone numbers that were calling and harassing me and no other information like business name or location to report to the FCC.  Now, when you finally get to talk to someone and tell these guys over the phone to take you off the calling list you would think that would stop the calls right?  Hell no.  I still got the letters and still got the random phone calls.  I run a small business and I need to be picking up my phone for current and potential customers.  It has become a waste of time and money for me to continue to get these letters and phone calls.  Anyway, as I digress.  I started blocking the 800 numbers that were calling me and do you think that stopped them from calling me?  Hell no, these guys are professional ass holes.  They then started calling me from my local area code so I couldn't tell if it was an ass hole or a customer.  I knew no matter what I was going to continue to get these phone calls and letters, so I dealt with it for several months.  Then finally, 2 days ago, I received a phone call as I was driving into work!  Guess who it was, go on, guess.  The warranty ass holes were back! WOO HOO!  I was listening to the recording and you know how it goes.  You have the option to talk to someone or get put on the, DO NOT CALL LIST.  Which as you know, doesn't work.  I chose to talk with someone, again.  I got a nice guy on the phone who seemed very excited to talk to me.  He asked if I had received a letter in mail, I then muted my phone screamed out loud and threw up in my mouth a little bit.  I told him, "Yes, I received your letter".  I then asked him, I have 3 cars and was wondering which vehicle was the letter was referring to.  His crafty response was, the oldest one.  Ya, you know he didn't know which vehicle.  So I told him I had a 2017 Q7 that needs a warranty on it.  He walked me through the scram they offer and started asking me a few questions.  Does my vehicle have any issues?  Now, I know they are liars so I fibbed a bit of course also.  I told him my vehicle is leaking oil all over the place and the check engine light is on but I have no idea what it is on for.  After giving him this information I was waiting for him to tell me previous issues wouldn't be covered.  He never said it! He stated that everything would be fine and if I pay over the phone now everything would work out.  He threw a number at me, $3800 for 4 years.  I said that for $3200 I could get an extended warranty at the dealership and if he could go any lower, I may consider it.  He then passed me on to what he called some type of financial specialist.  A young lady got on the phone and she stated she could go as low at $3079.  WOW!  What a deal!  She said that she was standing by for my credit card information to begin this amazing warranty that was going to fix my already screwed up car.  Wait, pause, what did she just say?  Lets slow down and go over this real quick.  So this random person on the phone wants my credit card information and I have no idea who, where or what they are.  I told her there is no way I am giving her my credit card information over the phone to some random person and or business that I have no information about.  I said I am going to need an invoice sent to my email so I can verify your information and business.  She wouldn't do it!  She kept saying, "its ok, the service will start instantly if you pay now over the read more

Royal denied CLAIM #4717012 to cover the cost to replace fuel pump on my vehicle even though the inspector who they sent out official report states that fuel leak originated as follows; ******************************** "Findings RFI : Found fuel tank had no impacts. Fuel tank had evidence of fuel leaking from area of fuel pump/sending unit. Found outlet port on fuel pump was broken. Port is a plastic elbow & tech states it was partially cracked & broke off completely during tear down. Also high pressure plastic fuel line shows to have been leaking above quick disconnect clamp. No impacts. Metal portion of fuel line has no abuse or corrosion. Tech states there is not a 2nd fuel line but that new part # requires the additional 2nd line. Inspector's Opinion of Cause of Failure: 1. Material failure to fuel pump outlet port. 2. Material failure to pressure line from fuel pump outlet port." *********************** I have had the top of the line Titanium Plus coverage for well over a year and this was the very first time I put in a claim with them. When I spoke with the adjuster, he lied to me and stated that he was saw no indication of a fuel leak coming from the top of the fuel tank. I then requested copies of the inspector's vehicle inspection which contained five pictures labeled "Top of Fuel Tank Shows Area of Fuel Leaking" in addition to the part labeled #1 above which resides on top of the fuel pump ($900.00 to replace). Some of their Customer Service Representatives were extremely rude as well when I contacted them for assistance. They basically passed me around to different claim adjusters and other Customer Service Representatives who obvious never read the vehicle inspectors report in its entirety nor did they contact the dealership to get additional information from technician. read more

Stay away, this is a big time scam. I got a notice in the mail a month after buying a used service van, a "vehicle service notification". No company name or from GM. I called the toll free number and the guy gave me all kinds of info, how long the coverage, a deductible, free road side service with a free rental vehicle, etc. Finally I asked him the name of the company...funny that they don't let you know right away. He kept wanting my credit card number to get the "policy" initiated for a 30 day "trial". I kept telling him that I wanted everything in writing and send in the mail, he kept going back to his pitch. Finally I said I want writing so I could show it to three people. He asked who, and I said, my GM dealer, My dealer who found the vehicle for me (a licensed personal friend) and my attorney. He asked, "Your attorney?" I said yes. The next thing I heard, was "CLICK". If you get this call, just mention you want your attorney to look it over, it will save you time on the phone. C. Perry, Park Rapids, MN. The company name: Royal Administration read more

So royal responds to my last review by basically saying they are right for not helping me with my last claim at all...they never explained why they didnt notify me that my paid in full contract was no good anymore and kept trying to state why its no good..Well if i was told..its because yuou guys wont fix a car once youve paid a certain amount..maybe i could've been covered from a new purchased contract ...duh...now they trying to list my work as pre existing if i buy new contract ..which is not right as i thought i still had warranty when my issues came ABOUT..the documents said i did.and technically i do as its still open i just cant use it for they say lack of funds..but how would that make my issues pre existing if i buy a contract now as i reported it to a contract that is technically still active? SCAM......they are fucking me royally....and again nothing has been easy i paid out of pocket with this contract just as much money as they have when ive had claims..because they stick cheap parts in your car....i been a GOOD customer and these million dollar companies get rich off thing's like this while we suffer..instead of making bullshit excuses. Honor you contracts because u know most average conumers buy this for peace of mind not to be hit with bs WHEN they need help.. t hey claim to be calling me...i never heard from them.. read more

I have been receiving calls from Royal for months about a car I don't even own. When I first started receiving calls from them I would tell the operator that I do not own this vehicle and they have the wrong person. They would reply with I'm sorry sir then hang up but then they would call me the next day wanting to sell me a warranty for the same car I do not own. After a while I got annoyed so I blocked the number, they persisted to leave me voicemails for months and would just say "Hello". Then they decided to call from a different number so I continued with the same deal and block the numbers. After their persistent harassment I decided to pretend like I own the vehicle so I can find out what company is calling me and I found out it is "Royal Administration". To make this even worse after I was on the phone with a few different people for about 20 minutes I told the guy basically what I just wrote about he cursed me out and was upset about me "wasting his time". I have to say this is one of the worst company's of all time and I want these people to leave me alone! read more

I never thought I could come across a company with worst service than Time Warner Cable, but RAS thank you for proving me so very wrong. You people should be locked up for grand theft for the lack of service you put out. My motor in my convertible went down so the roof won't close stupid me I knew this "covered" because I have the full warranty because of this. The adjuster was suppose to come look over the car Monday, he just no showed I took time off from work to bring my car I call CS they make like I'm at fault. I demand he come out the next day my actual day off, only to find when he does he doesn't send in the paper work until the next day. This is not how you run a SERVICE type business. Meanwhile I cannot rent a car with they're reimbursement because my claim hasn't been approved, I feel I'm begin jerked around. Don't ever do business with this company, awful, awful scam artist. I only wish I could give this company a grade less than because that's what I feel, about them, and they're service. But they're wise enough not ask they're customers to a survey at the end of the GD call. read more

Funny story, not really, which starts about 2 years ago. I started receiving letters in the mail with nothing else on the front except the words, FINAL NOTICE! Now when the average person sees something like this show up in your mail all kinds of thoughts go through your head. Is this the IRS? Maybe a bill I missed! Then you open it up to find that someone is trying to sell you a car warranty service. With this, I got a little annoyed and threw the letter away. But wait, this adventure doesn't stop there! A month, later lo and behold another letter in the mail that states, FINAL NOTICE! Again, automatic reaction is, this could be the IRS! Maybe a bill I missed! Then you open it up to find a nice pile of garbage about a car warranty. Then after about 5 or 6 of these I end up calling the number to try and stop the mail. That was a huge mistake because then I started receiving phone calls about my FINAL NOTICE! At that point you start getting frustrated due to the constant additional garbage in your mail and more phone calls, even though you are on the federal do not call list. Over the last two years when talking with these ass holes over the phone it has been extremely hard trying to find out who and where they are located, because by the time I actually get a hold of someone that I could talk to and ask these questions they would just hang up on me. Every time I would get a call, I would tell them to put me on the do not call list but the personnel I was able to talk with would hang up on me. So, all I had in hand at that time was a couple phone numbers that were calling and harassing me and no other information like business name or location to report to the FCC. Now, when you finally get to talk to someone and tell these guys over the phone to take you off the calling list you would think that would stop the calls right? Hell no. I still got the letters and still got the random phone calls. I run a small business and I need to be picking up my phone for current and potential customers. It has become a waste of time and money for me to continue to get these letters and phone calls. Anyway, as I digress. I started blocking the 800 numbers that were calling me and do you think that stopped them from calling me? Hell no, these guys are professional ass holes. They then started calling me from my local area code so I couldn't tell if it was an ass hole or a customer. I knew no matter what I was going to continue to get these phone calls and letters, so I dealt with it. Then finally, 2 days ago, I received a phone call as I was driving into work! Guess who it was, go on, guess. The warranty ass holes were back! WOO HOO! I was listening to the recording and you know how it goes. You have the option to talk to someone or get put on the, DO NOT CALL LIST. Which as you know, doesn't work. I chose to talk with someone, again. I got a nice guy on the phone who seemed very excited to talk to me. He asked if I had received a letter in mail, I then muted my phone screamed out loud and threw up in my mouth a little bit. I told him, "Yes, I received your letter". I then asked him, I have 3 cars and was wondering which vehicle was the letter was referring to. His crafty response was, the oldest one. Ya, you know he didn't know which vehicle. So I told him I had a 2017 Q7 that needs a warranty on it. He walked me through the scram they offer and started asking me a few questions. Does my vehicle have any issues? Now, I know they are liars so I fibbed a bit of course also. I told him my vehicle is leaking oil all over the place and the check engine light is on but I have no idea what it is on for. After giving him this information I was waiting for him to tell me previous issues wouldn't be covered. He never said it! He stated that everything would be fine and if I pay over the phone now everything would work out. He threw a number at me, $3800 for 4 years. I said that for $3200 I could get an extended warranty at the dealership and if he could go any lower, I may consider it. He then passed me on to what he called some type of financial specialist. A young lady got on the phone and she stated she could go as low at $3079. WOW! What a deal! She said that she was standing by for my credit card information to begin this amazing warranty that was going to fix my already screwed up car. Wait, pause, what did she just say? Lets slow down and go over this real quick. So this random person on the phone wants my credit card information and I have no idea who, where or what they are. I told her there is no way I am giving her my credit card information over the phone to some random person and or business that I have no information about. I said I am going to need an invoice sent to my email so I can verify your information and business. She wouldn't do it! She kept saying, "its ok, the service will start instantly if you pay now over the phone." What the hell does that stat read more

It is with utter shock that I write this complaint. The fact that a business like Royal Administration is allowed to conduct such nefarious business practices is beyond comprehension. I just submitted a complaint to the BBB regarding the claim adjuster Henry who was so rude to the service manager handling my car that she asked that I contact him directly as she did not wish to deal with him. True to his stripes, he was so rude and disparaging to me, I asked to speak with his supervisor. While this was going on, I received another shocking revelation. I purchased a 2005 Audi in Feb 2013 from the Sharpest Rides in Colorado. They are a terrible business and I only realized a month later that I bought a lemon. I was furious but somehow calmed at the thought that I shelled out an additional $2000 for an extended warranty. I took my car to Audi as my contract states I'm allowed to have my car serviced by a facility of my choice so who better than the manufacturer? Audi ran a diagnostic test which I paid for and determined I needed a new transmission. They open a claim with Royal who sent an inspector. The inspector then requested a road test & another diagnostic test. The claim adjuster Henry then decided that the diagnosis by the manufacturer was not sufficient for him and asked that I take my car to AAMCO. I complied. The diagnosis from AAMCO was exactly the same as I had expected. Meanwhile, I spoke to the ill-mannered Henry inquiring why they would not pay for a diagnostic they requested. He claimed they only cover it if the facility were repairing the car. As I would have preferred Audi repair my car & the choice of AAMCO was Henry's choice, he should pay for it. I then receive a call from AAMCO stating that Henry requested the engine & transmission be taken apart and an inspector would be sent out at which time they would determine whether to approve the claim or not. The advisor at AAMCO from his previous experiences with Royal asked that I agree to cover his costs of $950 for this extensive diagnosis as in his experience Royal frequently denies transmission claims or request a repair solution that is not recommended by AAMCO but costs them less. Hence, AAMCO is left with a repair bill that they have to pass onto the customer. It would now be over $1000 spent in diagnosis alone. It does not make sense for me to have pains and go to a doctor who in his years of training can diagnosis appendicitis from my symptoms and the diagnostics tests that he performed; then my insurance company asked that he perform surgery to remove all my organs and fish out my appendix for them to determine whether its ruptured or not. After two experts have diagnosed this car, I can't understand how Royal will request over $1000 in diagnosis. Even if this is covered by my warranty, I have a limit of liability and this cost is deducted from my coverage. I googled Royal Administration to get a number to the corporate office to escalate this issue as I am not authorizing this $950 diagnosis. I was shocked that the first five results in Google were links to numerous complaints about this company. It seems it is common knowledge that they are a fraud and the only customers with solutions sought litigation. How this company is still in business and allowed to prey on unsuspecting customers like me is beyond disbelief. I have copied this complaint to the BBB again as well as the Attorney General's office of Boston, I also wrote to Help me Howard of Pix 11 News; a consumer advocate to seek help. Something must be done! I will continue re posting this message on ripoff report, google and every news station consumer report site that I can find. Royal Administration MUST be stopped! read more

Royal Admin uses a third party telemarketers to connect you to their company. The telemarketers hang up on you once you ask them to remove your number from their calling list. The telemarketers call you at least 4 times a week with different numbers and then immediately disconnect those numbers so you can't call them back. The company calls itself "Motor Vehicle Services". That company connects you to Royal Admin. I was so desperate to have my number removed so I played along with their game and spoke to someone from Royal Admin. A representative who called himself John Hilleges (sounds phony doesn't it) wanted to sell me a policy but would not send me a contract through snail mail or email. He wanted me to provide him with my credit card number. Sounds legit right? I asked him finally to remove me from the calling list. His response was "I'll call you tomorrow." and hung up on me. I tried to call back but there is never anyone there to answer the phones. You have to leave a message for them to get back to you. Again, a sneaky business who likes to harass the public. Bad business practices and find ways around breaking the law to solicit business. They continue to call me about 4 times a week and going to change my phone number. Seems like "Joe" works for Royal Admin. read more

Horrible, Horrible, Horrible Service from this company. Employee talked over me, yelled, and hung up on me.

My FORD Dealership mechanic of over 4 years whom I also swear by met with the Royal Administration adjuster yesterday and articulately and meticulously went through the damage and the cause as well as the correct and needed repairs. I know because he did the same thing with me not an hour later. The warranty rep/adjuster ignored the mechanic(David) and my long term (5+ years) service advisor (Janice) profession and researched forensic breakdown with evidence to replace motor. I have as of late been in contact Facebook, Yelp, BBB and other social media websites with hundreds of others wanting to go after these companies. This and my suggestion of sticking with dealer warranties i.e. Ford warranties in association with the dealerships steadfast honest support and work could only help help you and vice versa. Just google and do research on Omnigroup and Royal Administration Services on the BBB, Facebook, Yelp see terms mention Scam and Scam Alerts and fraud. read more

If I could give no stars I would. Royal is royal crap. They take forever to inspect your vehicle once its in the shop. 3 weeks in my case. Then they claim the problem is "pre-existing". I have had more than one problem with them. DO NOT BUY THEIR WARRANTY!!! read more

Horrible. I will add my 1 star too the many. Needless to say they are a complete scam and will never pay a covered part, regardless. Unfortunately I had to learn the hard way. Purchased a contract and had a failed part which was listed as covered. They claim it was gradual wear and tear to the point of reduced performance. Added sentences when i spoke to them to that clause to deny the claim, saying it has reduced performance to the point of failure. Yes, that is called broken, and listed as covered. They are a complete scam, don't go near them and save your money. read more

I received my warranty through APC inhouse not knowing that Royal Administration was the company that distributes claims on anything that deals with my warranty. I've only used them once within the 5 years. I have to say right now I'm not happy with their services. I took my car to be serviced at a place that always services my car and Royal was supposed to send out an inspector to look at my vehicle. Needless to say my car has been sitting at the Mechanics for 2 weeks now (I have a child that needs to be transported so I relay solely on my car). We called several times to ask them to send out someone. After calling once again they decided to review my claim over the phone and then without sending inspector denying me. When I call to ask why they made up some excuse saying the mechanic said it was this problem and we don't cover that part which is a lubricated parts that is connected to the axle. But their warranty States :  All internally lubricator components contained inside the axel will be are covered. Because that part is also broken they denied my claim. AGAIN IT IS A LUBRICATED PART. After being on the phone with them for about an hour and a half and being transferred twice I then asked to speak to a supervisor. I waited for another 5 minutes and a supervisor never came on the phone. The last person I was speaking to gets back on the phone and says we will send out an inspector. They couldn't give me a date or a time when they were going to send the inspector out. This was a company that I would have recommended and was going to exstend my warranty but now I feel like they are going through loopholes just not to fix my car. I am so unhappy with their service and as of now I will not be renewing my extended warranty. read more

Royal Administration Services is horrible! I bought an extended warranty for my Ford Escape from Auto Repair Protection. I broke down and had to be towed to Ford on Sept. 30th. The company that services the policy is Royal Administration Services. It is now Oct. 22, 2016 and still no repair has begun! They required an inspection that took 48 hours for the inspector to arrive to verify it was the transmission....duh! It didn't go forward or in reverse! That's why it was towed! Then I was informed that Royal requires a tear-down at my expense to determine the cause of the failure...it failed and another inspection....another 48 hours! Why do I have to pay for that!!! Now waiting for the "used" transmission to be delivered to Ford. As of this date, still no transmission, and to top it off...they only pay for 5 days of a rental car! I have had the car since Sept. 30th and it is Oct. 22nd now, and who knows how many more days I will have the rental car. My car broke down 5 hours from my home! It's almost 30 days now, and still no repair! Stay away from this company! They are horrible! read more

This company will not pay for quality parts. Only aftermarket, which dealers do not recommend for the life of your car. DO NOT PAY FOR A WARRANTY THAT THESE PEOPLE ADMINISTER! read more

Got the warranty in Oct 2016. I had a issue with navigation hard drive 2 months after i got warranty . I passed there break in period (1000 miles and more than 30 days) Royal fought me a little bit but they paid eventually. Tried to say pre existing issue, when i bought the warranty with the car. Fast forward, now in feb 2017 my front differential started to make a weird noise. So i got it checked out as royal advised. Dealer stated front diff is starting to bind and needs to be changed and front wheel bearing is bad. They call it in but carchex wants a tear down but before that is done they said try checking the fluid. Dealer stated no way to check it without actually draining it. Makes sense. So i paid $180 to get the fluid changed. (Royal didnt cover any of it) It wasn't low or dirty dealer stated. The diff is a sealed unit so no oil change intervals or maintenance required. They refilled with oem fluid and the noise was gone. Royal said ok good and closed the differential claim since it was no longer needed. Not reimbursing me a dime. 5 months later (July 2017) front end got extremely loud. Dropped it off to get it diagnose. Dealer states front right wheel bearing is bad and front differential is back with noise. So he called it in. Royal is requesting a tear down. Fine with me cause the noise is worst then before so that means its done. But how can you request for a tear down and never even came to inspect the vehicle know it has other issues besides the diff? I asked how could you diagnose a wheel bearing if they take the differential apart? They stood quiet, then turned and said yea i gotta see if i can get a adjuster out to check the car. Sad i have to tell them in which order they should do there job or when they should check the vehicle. You claim to be experienced and professionals in this for years. I cant agree. Especially when you guys said your adjuster can tell what was damaged before i got the warranty and during. That is completely impossible. I've asked independent mechanic shops and other Lexus dealers and they also state that it is impossible with this type of breakdown to tell if prior or during. Then they started talking about pre existing issues and normal wear and tear. Pre existing? So because i did not have the repair done (which was not needed at the time) your saying pre existing? Or i bought the car with a differential making noise and a bad wheel bearing? Did i or did i not do everything required to keep the vehicle properly running when you guys asked? You asked for maintenance receipts, i sent them. You asked the oil be changed on the diff. I did it. (My maintenance receipts totaling more then $7,000 in repairs out of my own pocket) Showing you i take care of my vehicle and all pre existing issues was taken care of before or during the 30 day/1,000 miles start up period as stated in the contract. $7,000 in repairs that i paid before the warranty and your gonna tell me pre existing issues? Now more excuses... Why would i continue with a tear down if there was no longer a issue after the fluid was changed out? Now 5 months later the diff is binding but even louder now and your gonna tell me its pre existing issues because i did not tear it down in the past, yet YOU closed the claim stating nothing more needs to be done. So it was a set up? You said okay and closed the claim when the fluid was changed out and now its a issue because it wasn't "fixed" the first time? And its preexisting because no tear down was done before?? i am still paying my contract and i am now 8-9 months in. Royal do not want to pay because the repair exceeds the cost of my contract. My contract is roughly $5,000 and the repair is about $7,000 with wheel bearing repair. Why not stipulate from the beginning that you will not pay over X amount or the total contract amount?? Its been a week without my vehicle. No inspection, no repairs, not even a call from carchex to tell me whats going on. I Definitely DONT RECOMMEND them and i been with them almost a year. Heard and seen all that i needed to. I wont be making next months payment!! read more

I have always received the best service with Royal Administration Service. When it comes to vehicle service contracts companies it's usually "take the money and run." But with Royal I have had the opposite experience. They have handled all my claims effectively from breakdown to payment. I have recommended family, friends and even colleagues and have not regretted once. Royal truly puts the "service" in customer service! read more

The personal at Royal are very unprofessional, my car has been the shop 7 days while the people at Royal decide what they want to do on two very minor repairs, I spoke with a lady on June 9th whose main concern was to go home and not help me In any way, if was possible for me to fire them I would, try too stay away from them. read more

I purchased Royal Administration's Centennial extended warranty for my used 2007 Kia Sorento and was told it covered everything bumper to bumper except typical things like oil changes and brake issues. My rear differential is completely messed up so I need it replaced and they refuse to cover the replacement because they claim I had to change the rear differential fluid at 67,500 miles which I was never told about and have never heard of. I explained to them that I bought this truck used not at a Kia dealer and I was never informed during any time even at oil changes that I had to change the differential fluid. They cannot make the judgement that it was my negligence that caused the differential to break because the seal broke and fluid leaked out and got dirty so even if I had changed it, there would be no way to determine if the fluid was full and ok. This loophole was not stated on the brochure I received for their warranty service either. Now I am stuck paying over $2000 for repairs and a rental car and all they are covering is $84. I pay this company $75 per month and am going to be cancelling if we can not come to a fair resolution. Any non-mechanic on the street would not know about changing rear differential fluid at 67,500 miles unless it is recommended to them and it was never told to me. They are not even willing to split the cost with me. read more

what a rip off. they will take your money but won't pay for any thing that goes wrong with your auto, stay clear of this company.