I have brought in simple things to have repaired and I was happy. But they are not interested in…read moredoing the more complicated work that I see in their website.for easy things they are fine. I was told that they could not repair simple leather issues which I am currently repairing at home.They could also not effect a handle replacement which seems odd since the handle structure was pretty simple. They would not do exterior deep clean either ... will try elsewhere but the complicate and amazing repairs they show? Seems they won't do that. This was the hornby location.

Outstanding craftsmanship. Excellent work. Quick turnaround…read moretime. Clear statement of work required.

Went there once, but was not great. When I went to pick up my shoes, I asked him why the shoes were…read morenot polished, he told to do it myself. I had to go inside and use the machine to polish my shoes while he was watching. (It was cash only).

Just needed to add a hole to my leather belt. Called a few…read moreplaces and Minh said bring it in and I'll do it free of charge. With the hole cutter it only took 5 seconds but other places were going to charge $ 2 to $ 5. Thanks Minh.

As they say..."a little hidden gem"...I needed an extra hole on my belt...the service was quick,…read morepersonable, friendly and I could see from the shoes in the process of being restored...impeccable workmanship. I am so glad I found this place!

reduce, reuse, and recycle, should also include repair, that's what i did with my black pointy…read morekitten heels. i've been so hard on my heels against the harsh downtown concrete that the dainty heel could no longer bear my weight, eventually broke off, exposing the screw, making that clackity, clack, clack with every other right foot that pounded the pavement. a quick search on yelp and i made my way to vancouver centre shoe repair. i entered through the scotia tower on 650 west georgia and took the elevator down to m for mall. it's on the same level as tim hortons, london drugs, bubble waffle, a sushi store and florist. i paid $15.75 and was able to pick up my shoes the same day, they close at 5:00 pm. i'm impressed with the service, workmanship, my shoes look great and am happy that it was ready the same day, as promised.

Tony was so friendly and did a wonderful job on my boots. The seem was nice and clean and it was an…read moreexcellent repair, I like to take care of my boots so thank you so much.

Super pricey since this business is under new ownership. I did not leave shoes for repair. Will…read morefind another shop. Previous owners did good work at a fair price. My star rating is simply based on price since I did not leave shoes to assess the quality of their workmanship.

I like to wear heels. A consequence of combining this with my love of walking places means I've…read moreoften worn through the rubber stoppers on the end of my heel spikes. No problem, $8 and an afternoon at the cobbler always fixes them up perfectly. I took a pair of shoes to have re-stoppered (?) to Jericho Shoe Repair last year. The elderly gentleman did a quick repair and I was soon click-clacking my way around the office. Ten days passes and I start to hear that quiet tap of metal on tile that accompanies a worn-through stopper. I inspect the shoe to see the rubber has completely worn through. In 10 days. Having repaired a dozen pairs of shoes in this way over the years, I've never had a shoe fail on me so quickly. The runner-up clocks in at about three months. Something was obviously amiss so I returned with my shoes to Jericho Shoe Repair and explained that the shoes had barely been fixed before the right one had worn through again. Having seen an "if you're unhappy tell us" sign on the door, I was looking forward to a quick resolution. Instead, the cobbler presented me with a LAMINATED article about how terrible it is to walk in heels and then lectured me about how much weight was impacting on the heel when I walked. Firstly, I expected some kind of resolution. Instead I got a spiel on the thousand pounds of pressure I was inflicting on that heel. I left unhappy. Let this be a warning to others lest you too want to be served with the laminated, anti-heels article.

I always feel weird calling a person who fixes shoes a "cobbler". It sounds so archaic. And yet,…read morehere I am, preparing to tell you all about my favourite "cobbler". Nope. Still doesn't sound right... Ok. So Jericho Shoe Repair is by far my favourite shoe repair shop in the Kits/Point Grey area. Friendly service, great pricing, and if you tell then you need your favourite shoes back ASAP, they'll do what they can to fix them within a day or two (they tend to get pretty busy there). Bonus: They also cut keys there... PROPERLY!!! I highly recommend this place. Cobbler. Nope. Still not liking it.

Hours of operation are convenient, but not much more. Little expensive and it takes a while to get…read morethe work done. 2 x 1/2 Topy soles ladies boots = $99 + tax

Absolutely awful experience…read more Not only did I have to wait nearly 2 months for my shoes to be done, they did a terrible job. As you can see on the pic, the patent leather they used doesn't even come close to matching. On top of that, the leather was cut to a different width. When I pointed this out, they said "we didn't have that leather in stock". When I pointed out the mismatch in width, she just shrugged. Since I prepaid, I had to recourse. What I would have expected was that when they found they didn't have the right leather in stock to make the repair, they should have emailed me and told me that and asked me if I wanted to still go ahead. I also would have expected more than an "I don't care" shrug when I brought the defective work to their attention.

I dropped my shoes to this shoe-store on W 57 because of all reviews. Absolutely do not understand…read morewho left them. My order was not ready on time and nobody even made any afford to inform me about any delay. I needed to waist my working hours again to pick up my order. However, when I pickup my order, I was very upset and disappointed because it was very poor workmanship with uneven surfaces, poorly fitted fixtures and visible glue traces allover. The lady who works at this shop could not understand why I was disappointed but tried to fix some of their visible discrepancies by glue again. Probably it was their regular service but I will never visit this service again.

My bike pedals ate into my new spongy Japanese soled shoes. I should have stopped. I didn't. I…read morethought they were toast. My husband brings all his shoes here. He brought these too. The owner wasn't sure. She tried everything over a few months. Eventually, yes! The call came. Oh my! Above and beyond. They are now worthy of the meanest bike pedals and still comfy. They saved my Fry's, Duca del Norde's and MoMa boots. What can I say? A double AA spells Italy and I've no time to be down at heel.

Owner Daniel is extremely conscientious in his work and clever in finding solutions especially with…read moreimported quality shoes needing customization. Highly recommend!

Every once in awhile I find a business that I had no idea existed but can't even begin to…read morecomprehend how I ever lived without. As a person with a soft-spot for the most impossibly adorable vintage shoes, I spend an obscene amount money at the cobbler. Rip in the toe, worn-out heel, old dry leather, cracks in the seams - each one I've taken to the same (very popular) cobbler in town, and each one came back with so-so results. But then I found this place. If I'd have known that Denman Shoe Repair would be run by such a charmingly sweet couple (seriously, this pair had me grinning from the moment I stepped in), I'd have dropped in months ago. He hmmed and hawed over the toe-puncture in my very favourite 70s mules, and she spoke quietly in Korean to him, smiling at me the whole time. They finally agreed on a price, but not before going back and forth between numerous boxes of leather, holding up piece after piece to find *just* the right match to my worn vintage friend. "Come back in 3 days" he told me. And three days later, I returned to find my favourite 1970s caramel-toned mules looking (dare I say) as good as new. Perfectly matched leather, brilliantly disguised stitches, and a new heel thrown in for good measure, this is by far the best cobbler I've been to in Vancouver. And good grief, they're friendly.