Tony was so friendly and did a wonderful job on my boots. The seem was nice and clean and it was an…read moreexcellent repair, I like to take care of my boots so thank you so much.

Super pricey since this business is under new ownership. I did not leave shoes for repair. Will…read morefind another shop. Previous owners did good work at a fair price. My star rating is simply based on price since I did not leave shoes to assess the quality of their workmanship.

My sister recommended this shop so I bought my husband's bag here. The bag needed new buttons,…read morestitching and a sealant coating (bag was falling apart at the seams). The bag was ready for pick up after a 3 week wait because the coating needed time to dry. It looked great at pick up and my husband is very pleased with the work done. I thought the price was very reasonable for the service. They also sent a text message when the bag was ready which is great communication on their end.

The reply thoroughly explained what needed to be done, and provided a quote for the work we needed…read more The price they quoted was reasonable and they recommended that we only do the front of the shoe now and the heel as it deteriorates, to save us that expense at this time.

The team was very accommodating and able to fix items on demand. Overall, the team was lovely and…read morekind.

Great service!! Helpful and the best cleaning job ever. They also specialize in ordered a product…read morefor our sofa!!!

Excellent quality service. Very friendly staff. Quicker timelines than quoted. Would recommend to…read moreanyone for shoe repair

I brought in a pair of purple suede Christian Louboutin pumps that I was passing down to my…read moredaughter for her 27th birthday. The pumps needed new heel tips and a cleaning. In addition the suede on one heel was scratched in one spot and there was some damage from stepping in a grate. The owner did an excellent job on the repairs and cleaning. They look almost brand new! The price he charged was totally reasonable and they were ready in a week. I will forever bring my high end shoes here for repairs! I can't wait to see my daughter's face when she receives the coveted Louboutin purple suede pumps on her birthday. She will think I bought her a brand new pair!

I went to this store to get a key cut this morning. The owner said he doesn't take credit card. I…read morehad US $5 and I gave him for Can $3.50. He gave me $1.75 in change. I came home and converted the US into Canadian and it was supposed to be Can $6.56 according to online exchange rate. My change should have been $3.06 but I would have taken $2.50. I called him to tell him that, it was wrong He said he will give me the money back if I go to his store and pick it up. I said no, He should explain it to people when giving the change, I don't have time. Instead of apologizing, he started yelling at me and screaming through the phone. He said do whatever you want, i will reply to your review. I am so disappointed in him. Please keep the change but learn to treat your customers with respect. I won't miss the money. I hope it will help you.

This place is three things:…read more 1. overpriced 2. unreliable 3. poor quality The most over priced shoe repair I've ever paid for. I brought my boots in and was quoted 5 days to fix. I showed up 5 days later and they weren't finished. When I did pick up the next day they were $70 to fix! I've had shoe repairs for the exact same issue before and it's never been over $20. They didnt even do a good job with glue marks uneven and leaking onto the leather. I wouldn't recommend this place to anyone and will never return.

One of the best shoemakers I have been to. Honest, humble and knowledgeable. Highly recommend Kim's…read moreservices.

Brought in my best Christian Louboutin boots with a broken heel, broken zipper and worn soles. They…read morewere fixed quickly, beautifully, and reasonably priced. 10/10 would highly recommend!

I am flight crew and I brought my favourite piece of luggage in for repair and Gold Stop gave me…read morepersonalized professional polite and did an exceptionally amazing job! My luggage is back and working again - and so am I! Thank you, Gold Toe!!

I highly recommend Awl Together Leather. The staff there…read moreare very friendly and helpful. I also found them knowledgeable and efficient. I took my boots in to get the heels redone. I left them, they emailed me a detailed receipt as well as a hard copy and emailed when the boots were ready. I just had to pick up. The place has some cool items in there and they have items to care for shoes. They can repair and make all things leather. So glad I found this place and it was recommended to me. Will be taking my leather purse for repair next.

I had two designer leather bag handles extended. They have long wait times which is a good sign,…read morethat they have a lot of business. I was happy with the additional leather buckles they added that were close to the original. One part of the stitching started to unravel. They repaired it within 20 minutes. Would recommend!

Really wish I read these reviews before taking my luxury boots here! I am truly appalled that this…read moreplace is still in business. I came here out of convenience and will never be back. Do not come here. I dropped off the boots and asked to see what type of bottoms they offered. Shop owner, who barely speaks a lick of English, seemed to laugh at me like I asked a dumb question - "well of course they'd be black". I was referring to the patterns of course! After communicating (with some difficulty) what I was seeking, he took a pen and drew 4 X's on the bottom of my shoes. I cringed a little because these were brand new but thought it was normal procedure for them. After all, these were the black bottoms of the shoes and nobody would see the marks anyway. Then it was time for me to pick up my boots. I did not have my ticket on me which admittedly was my fault, however I did have my payment receipt with the credit card number, date and time on it. Further, I felt that my phone number or a description of the shoes and size would suffice. I was willing to cooperate or provide whatever information they needed. They do not have a bell to get anyone's attention so I was left standing there for a few minutes before someone came to help me. As soon as I stated I had no ticket the staff (another man) got angry and told me I couldn't pick up my shoes. Fine. My mistake. Asked if there were alternatives as it was the end of a long work day for me and I did come by to pick my shoes up on the way home. He grunted "not my problem, you can call the police". Also told me to speak with the owner, i.e. return the next day. The man proceeded to tell me about the time the shop lost $500 because they apparently let someone pick up shoes without a ticket. It would be silly to follow his advice and call the police. I understand that as per their store policy I could not pick up without my ticket. That's entirely within reason. I am also sorry that the business went through such a loss in the past - but I will NOT tolerate rude behaviour. If the man alleged he had been here for 45 years, it scares me to think how many people (and evidently several according to other reviews) he has poorly treated in the past. When I returned the following day (today) I voiced my concern to the owner over how rude and disrespectful the staff was. Again, I struggled to understand the owner but I do know that he did not once apologize for my negative experience. He also referenced the $500 story but frankly, I said I was here to pick up my shoes and not argue further. I'm not entirely satisfied with the craftsmanship either, to be honest. My shoebox also managed to come back with a black scratch on the top and a few punctured holes as if they worked on top of it. It is my mistake for not doing my research before trusting this shop with my beautiful and expensive boots, but now I am writing this to warn others to stay away from this place. Truthfully I regret not coming right away to pick up the boots on the day they were ready for pick up. Avoid, avoid, avoid!

Took a pair of shoes that I loved for a simple repair. I needed the edges glued down a bit because…read moreit was coming away from the body of the shoe. He completely wrecked the front of my shoe. It looks much worse than it did before. The front part has bits falling off of it and there are crusty clumps of glue all along the seams. It's a shame because we had come here several times before and they were alright. The quality of service and repair just diminished over time.