Really wish I read these reviews before taking my luxury boots here! I am truly appalled that this…read moreplace is still in business. I came here out of convenience and will never be back. Do not come here. I dropped off the boots and asked to see what type of bottoms they offered. Shop owner, who barely speaks a lick of English, seemed to laugh at me like I asked a dumb question - "well of course they'd be black". I was referring to the patterns of course! After communicating (with some difficulty) what I was seeking, he took a pen and drew 4 X's on the bottom of my shoes. I cringed a little because these were brand new but thought it was normal procedure for them. After all, these were the black bottoms of the shoes and nobody would see the marks anyway. Then it was time for me to pick up my boots. I did not have my ticket on me which admittedly was my fault, however I did have my payment receipt with the credit card number, date and time on it. Further, I felt that my phone number or a description of the shoes and size would suffice. I was willing to cooperate or provide whatever information they needed. They do not have a bell to get anyone's attention so I was left standing there for a few minutes before someone came to help me. As soon as I stated I had no ticket the staff (another man) got angry and told me I couldn't pick up my shoes. Fine. My mistake. Asked if there were alternatives as it was the end of a long work day for me and I did come by to pick my shoes up on the way home. He grunted "not my problem, you can call the police". Also told me to speak with the owner, i.e. return the next day. The man proceeded to tell me about the time the shop lost $500 because they apparently let someone pick up shoes without a ticket. It would be silly to follow his advice and call the police. I understand that as per their store policy I could not pick up without my ticket. That's entirely within reason. I am also sorry that the business went through such a loss in the past - but I will NOT tolerate rude behaviour. If the man alleged he had been here for 45 years, it scares me to think how many people (and evidently several according to other reviews) he has poorly treated in the past. When I returned the following day (today) I voiced my concern to the owner over how rude and disrespectful the staff was. Again, I struggled to understand the owner but I do know that he did not once apologize for my negative experience. He also referenced the $500 story but frankly, I said I was here to pick up my shoes and not argue further. I'm not entirely satisfied with the craftsmanship either, to be honest. My shoebox also managed to come back with a black scratch on the top and a few punctured holes as if they worked on top of it. It is my mistake for not doing my research before trusting this shop with my beautiful and expensive boots, but now I am writing this to warn others to stay away from this place. Truthfully I regret not coming right away to pick up the boots on the day they were ready for pick up. Avoid, avoid, avoid!

Took a pair of shoes that I loved for a simple repair. I needed the edges glued down a bit because…read moreit was coming away from the body of the shoe. He completely wrecked the front of my shoe. It looks much worse than it did before. The front part has bits falling off of it and there are crusty clumps of glue all along the seams. It's a shame because we had come here several times before and they were alright. The quality of service and repair just diminished over time.

I told him to cut me a key, he cut two keys and was insisting that I told him to cut two keys, what…read moredo I need an extra extra key for. Also he only takes cash, which was inconvenient.

I just wanted to leave a review so people know what to expect. Walked in today to get some a hole…read morepunched in two watch straps. Asked him how much it'd cost - he just took my straps and asked me how many holes, sizing of holes, etc. Proceeded to punch the holes without quoting price. Ended up being $6 which was the max I was willing to pay anyway, so I just let it go. They're cash only and I didn't have any coins on me so I gave him a $10. Him: "no change?" Me: "yes, change" Him: "$1.50?" Me: "$4 " Honestly it felt awkward af. I felt like I should've just pulled out a $5 and told him it's all I got on me lol, the way he didn't even quote me the cost before punching the holes. I think he probably would've respected that.. or maybe expected it. I've went to Pi's before to punch a hole in a strap and the gentleman didn't even bother charging me. I honestly think that people should be paid for their labour, but that no upfront quoting thing and then asking for more afterward really rubbed me the wrong way. The hole punches were fine, so you're able to deal with the way this gentleman does business, go for it!

What a wonderful experience......I had two handbags - expensive but looking a little "tired"......I…read morehoped Breeze could restore a little life in them!! They tested a quote quickly and when given the go-ahead, I picked up my handbags - 10 days later.......total shock - they looked brand new. Winnie and her brother were a total delight to work with. their services are not cheap but worth every penny. I highly recommend Breeze.

I had an expensive Chanel caviar tote that needed some touch up and cleaning. Researched many…read moreplaces in Vancouver but seems like Breeze in Richmond was the place to go. Previously I bought all my bags to Kim's shoes and bags for spa treatment. Cleaning and touch up of my bag took a little over 2 weeks. Everything was photographed and sent to me about the condition and more pictures are sent when they are done. I'm really pleased with the beautiful job Winnie did. Totally recommend this place if Hermes, Chanel, Louis Vuitton and other high end items that need spa treatment. Not cheap but totally worth it.

I highly recommend Awl Together Leather. The staff there…read moreare very friendly and helpful. I also found them knowledgeable and efficient. I took my boots in to get the heels redone. I left them, they emailed me a detailed receipt as well as a hard copy and emailed when the boots were ready. I just had to pick up. The place has some cool items in there and they have items to care for shoes. They can repair and make all things leather. So glad I found this place and it was recommended to me. Will be taking my leather purse for repair next.

It was a bit out of my way, but Awl Together responded to my inquiry about making a repair to the…read moreworn collar of my 50 year old leather jacket. They described a repair that would maintain my jacket's usefulness, without breaking my bank account. I had no hesitation paying them in advance and was successful in having the jacket picked up by a 3rd party with no further problems. I appreciated their excellent communication via text messaging. Awl Together Leather is All Good!

The reply thoroughly explained what needed to be done, and provided a quote for the work we needed…read more The price they quoted was reasonable and they recommended that we only do the front of the shoe now and the heel as it deteriorates, to save us that expense at this time.

My sister recommended this shop so I bought my husband's bag here. The bag needed new buttons,…read morestitching and a sealant coating (bag was falling apart at the seams). The bag was ready for pick up after a 3 week wait because the coating needed time to dry. It looked great at pick up and my husband is very pleased with the work done. I thought the price was very reasonable for the service. They also sent a text message when the bag was ready which is great communication on their end.

I dropped my shoes to this shoe-store on W 57 because of all reviews. Absolutely do not understand…read morewho left them. My order was not ready on time and nobody even made any afford to inform me about any delay. I needed to waist my working hours again to pick up my order. However, when I pickup my order, I was very upset and disappointed because it was very poor workmanship with uneven surfaces, poorly fitted fixtures and visible glue traces allover. The lady who works at this shop could not understand why I was disappointed but tried to fix some of their visible discrepancies by glue again. Probably it was their regular service but I will never visit this service again.

My bike pedals ate into my new spongy Japanese soled shoes. I should have stopped. I didn't. I…read morethought they were toast. My husband brings all his shoes here. He brought these too. The owner wasn't sure. She tried everything over a few months. Eventually, yes! The call came. Oh my! Above and beyond. They are now worthy of the meanest bike pedals and still comfy. They saved my Fry's, Duca del Norde's and MoMa boots. What can I say? A double AA spells Italy and I've no time to be down at heel.

Oh my goodness !!! I brought in my old cowboy boots , my daughter wanted repaired. They went above…read moreand beyond ! The boots look like new ! I went because they have done quality work for me before ! I wasn't disappointed !!!!

I've been meaning to buy Blundstones for a while now and chanced upon this store a while back while…read moreexploring Metrotown. They are tucked away near where Sears used to be. I finally gave in to my decision to buy Blundstones and came back to thisbl store. I was greeted warmly and any questions I had about the boots I wanted were answered thoughtfully. They also gave a free maintenance card for waterproofing, etc. of my boots. I will be back to have the soles of my Sorel boots fixed. Great service. Very friendly and helpful owner. Pay in debit if you can.

Would 100% recommend - I just had 4 pairs of my expensive leather shoes restored after years of…read morewear and tear. THEY LOOK BRAND NEW! He did such a good job and finished them all in one day!

I was lost in a sea of despair when my favourite summer shoes broke! They are just the right kind…read moreof strappy and fit like were built around my feet! We are talking serious Cinderella slipper type shoe... I digress.. So I brought them in and the gentleman behind the counter was very friendly and quickly assessed the shoes and told me he could take on the mission of making them whole again. So two days and $25 later, I got my shoes back and they look like new! The straps are fixed and they feel even better than before! I couldn't be happier with the service and will be bringing more footwear here in the future!

Located at YVR just below domestic arrivals near 7/11. Happy, friendly service, and fast! He can…read moreoften fix them on the spot, but I usually give him a few days. Reasonable prices. Excellent workmanship, the best I have found so far. Heels of all sorts, zippers, etc. - I'm hard on my shoes and boots and he can fix them all. My new go to shoe guy. I haven't tried him for luggage, but I'm guessing he's great at that as well.

This place is the absolute worst...ruined my suitcase. Was missing a wheel so took it in on a…read moreThursday. Guy offered to have it ready by Friday but I told him Monday was fine. Went in at noon (paying huge for parking) and he had not even started it. Waited over half hour for him to 'fix' it. $38..outrageous and would not give me a break on the price even tho it was costing a fortune in parking! When I got home I realised that the wheel he put on was not the right size!! Too small plus he had dented and scratched the case! I phoned and he said to bring it in..offered to remove wheel and refund money! I said no thanks, as he had already done enough damage. The black strip around the wheel well is missing as well with silver duct tape showing around the under sized wheel..the whole thing is a disaster.