The chicken was fresh and smelled great but that's where it ends. My husband was asked 3 times if he could pay for purchases for people in the store. The bathrooms were gross. The hand dryer was broke. The toilets were disgusting. The guy cooking the chicken was very nice. The girl at the counter could have cared less about anything. The parking lot was covered in trash and really sketchy people hanging around. Overall, not my favorite Royal Farms but it seems that most are going downhill in the area. Sad. read more

Everytime I walk in I'm greeted with a warm, pleasent smelling store. The employees are friendly, and help me with anything I need. The outside of the store is never full of trash like the other locations I've shopped. read more

Service was great the kitchen person was very pleasant and the tenders and potatoes that I purchased was nice and fresh

Christine is the manager at this location and the store is clean and the staff is friendly. As always the coffee is fresh and their sandwiches are fresh and warm. read more

I went to the Royal farms on Allentown and rte.5 in Clinton MD at 605am on Wednesday 12/17 to get gas. I entered to pay cash for gas. I didn't see any employees when I first walked in. I saw a gentlemen stooped down behind the counter, he stated he wasn't on the clock yet then pointed. I turned around and saw a heavy set female employee. She was carrying a box and slothly moved to place the box down. Then slower than the turtle in the race vs. the hare, she walked behind the counter to the register. I said good morning she said nothing. I proceeded to give her $25, a 20 and a 5. I had the money spread like you would if you had playing cards in your hand, so when I handed her the money she grabbed at it but the $5 fell on the counter. She then says you need to pick that up and I said no I'm not (for she was the one that dropped it). Then she tells the man behind the counter waiting to clock in that she's not ringing me up, you do it. Which he did and he displayed a better level of professionalism. I suggest you hire an older crew for the AM. Her unpleasant behavior is not what any person wants to experience early in the am. Please talk to this person about etiquette and professionalism. I in no way want her to lose her job. But she has to do better. You do not bring outside of work issues to work. read more

The credit card machines at the pumps never work, there is always trash everywhere outside, the coffee section is always covered in fruit flies and missing kids and stir sticks. They NEVER have the cigarettes I and a lot of other people smoke. This place 100% needs to be closed or have new management. My guess would be you don't pay enough to get a good qualified leader in there. You're losing money. read more

I wanted to share my experience during my recent visit to your store ( Charlotte Hall MD) Unfortunately, it was a disappointing one. Laura, one of the cashiers, was extremely unfriendly, rude, and lacked empathy. I felt very uncomfortable and unwelcome. This was my second time trying to give this place a chance and see how customers are treated, but it was a mistake. I usually go to Wawa across the street, where the atmosphere is welcoming and the customer service is excellent. I am willing to pay a little more to be treated well. I hope this feedback can help improve the experience for future customers. read more

If you want to go to a business where the workers don't have good customer service nor people skills, then THIS is the place. Not one time did I get any kind of greeting or conversation. It was like the cashier & the employee that fixed my food was mute. Just holding out their hands or handing you stuff. VERY unprofessional. This Royal Farms is so ghetto. Wish I could give them negative stars. NEVER AGAIN! read more

Took forever! They had my food sitting on the counter for 10-15 mins before calling my number. read more

There is a Royal Farms that has people who work there that care about a clean store, good customer service and good. Stopped there just after midnight. That must be a key time for the turn over of food. I got a chicken breast, chicken tenders and western fries. All were hot hot hot. The food tasted good. The fries were amazing. Best Western Fries I have had at Royal Farms. The chicken was cooked great, hot, juicy. A bit too salty, someone was a little heavy on the salt, but not too much it was inedible. If it was not for the chicken being too salty, I would give this visit 5 stars, but knocking off a star for the over seasoning. If you have a hankering for Royal Farms Chicken. STAY AWAY from the PATHETIC, location at National Harbor, they need to push it into the Potomac and let it sink. Go a few extra miles, its worth the distance. read more

It's not something that I would crave if I wanted fried chicken. There are a few other options nearby. A few friends told me that the chicken was waaaay salty. My husband suggested that I ask if they could not add any salt to my order - he thought I would find it salty as well. I asked the cook if I could have little or no salt and she informed me that the seasoning/flour that they use is preseasoned. That kinda sucks! Luckily, my batch of chicken was not salty. I have determined that this is road trip food - not every weekend/month eating. I do like the western fries. They kinda sorta remind me of holly farms. One other thing that I noticed. The beverage area was not stocked. I wanted some water. Not! I don't think I'll be venturing back here, unless I have a craving for western potato wedges. read more

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I am not sure about the bad review as I seen a ton of people including myself get some of the best tasting chicken I tasted. This is some good chicken and from a gas station tasting better than franchise places I am giving it top stars. read more

I just love these two ladies everytime I stop for lunch. One young lady with long locks named Ms.Brown makes the best sandwiches and is always polite and beautiful! Also, the young lady i believe named Keta has great cooking skills and customer service skills! Her chicken looks and tastes good. Very polite and hard working . Also I can't forget a charming and funny young man named Tae at the register and in kitchen has great customer service skills! He is always working hard! Please give these hardworking people a raise because I have seen whike dealing with rude customers! I love seeing these employees at the camp springs, md location because I know my food will be quick, tasty and fresh! read more

This location of Royal Farms is deplorable. It's almost like the conditions here are intentionally created. They always seem understaffed. The coolers are always empty. Everything is always so disheveled. I went in the other day, I usually wouldn't, to use the restroom. The restroom was in horrible conditions. One urinal was FILLED with urine. The toilet was stopped up. I notified someone but they didn't seem to care. I don't think it's fair to open up these locations all over the county but then immediately abandon them. The trash cans outside are always full. Something is always broken. Something is always out of stock. I will be reporting this and the National Harbor location to the BBB and Department of Health. read more

We happened to be in the area early in Saturday morning and thought we'd give them a try for a quick on the go breakfast instead of our go-to McDonald's. The store was clean, tidy, well lighted, inviting. All the staff were genuinely friendly and pleasant. Huge disappointment with the food. We ordered sausage biscuits and hash browns. Unlike McDonald's, they heat and assemble your order when you place it. This means you will wait 5-10 minutes. We weren't in a hurry so this wasn't a problem. (They do have a grab-and-go as well but only a limited selection. The unhappy happened when we opened our food on the road. The hash browns were more like cooking oil with loosely-bound-fried-minced-potato. We set them on napkins to absorb some of the grease, which brought them barely into the range of edibility. That didn't keep them from disintegrating when you touched them. The sausage biscuit was much better and more or less enjoyable. The biscuit itself was really enjoyable. The sausage patty was flavorful but suffered from being unnecessarily greasy. I have heard lots of good buzz about their food. I was quite looking forward to trying it. This having been my first time there I don't know if this was an abberration or the way it is supposed to be. I will likely at least try them again at a different location for an additional data point. read more

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FIRE EVERYONE THAT WORKS SUNDAYS ESPECIALLY THE MANAGER. A sign stating they basically have nothing is always on the door. The staff is yelling back and forth to each other, laughing and giggling from the kitchen to the cash register. Frappe machine broken. Bathroom was filthy. This is not the first time bathroom waa filth. Cashier doesn't say anything to you other than your total. No greeting what so ever read more

Royal Farms - This sign of what they don't have is actually short compared to what it usually is - Gas Stations Near Me - Camp Springs, Maryland

ATM: Free Gas: Relatively Inexpensive (area) Food: I've gotten fries hot and fresh (once) as well as a sandwich not long after opening, however my experience ends there. Customer service: Good Cleanliness: Staff could be a little more attentive Overall: Try to avoid long lines by avoiding a stop during rush hours a.m. Or p.m. 3.5 (no surcharge gives them an extra star) read more

No need to write what's been said many times already. Just read all the negative reviews. Sadly all are true. Will risk getting mugged at the 7/11 across the way before coming back here. read more

If I could give this place negative stars I would. Toilet paper in the women's bathroom wasn't on the holder in the bathroom and obviously has been that way for a while because the big @$$ roll was almost empty. The bigger problem is that the women's bathroom had NO soap. Sooooo the people working there are not able to properly wash their hands after using the bathroom. Absolutely disgusting and a major health issue. read more

I heard holy praises about this chicken, so I had to stop by and see what the fuss was about. It's a Wawa of sorts-- convenient store, order food via kiosk with gas pumps available. I expected the famous fried chicken, but seeing the display of fried chicken, fried potato wedges, and not-so-appetizing green beans and mac cheese, I could only pray for the best. Well I got the bad, I guess. I ordered a frozen strawberry lemonade blended ice drink with my chicken box --decent in size and price. I paid for my order, got the drink and finished it before I got my chicken box- 30mins later. There were plenty people in the place dissatisfied that their orders were terribly delayed. Bad management? Expectations set too high? The guilt of fried food and long wait. Yes, I had guilt, but I knew that the chicken would be so good, I'd be fine. I wasn't as impressed and felt like I was cheating on my 5 star Wawas LOL. Oh, the cashier conducted a silent transaction (motions, gestures, no verbal communication)...suuupper pet peeve. read more

Stopped by last night to get some chicken and corn and Mac and cheese. At 8:30 PM all they had was chicken. No sides. Just chicken. What?! I remembered I also wanted some bagels for work and didn't feel like stopping at the grocery store. I discovered bagels that were a week and a half out of date. I then wanted to see what other out of date bread I could find. I discovered two loaves of moldy bread. I took them up to the counter and all they could say was "that's embarrassing. " no note made of corrective action. I'm writing corporate. This is unacceptable and you should question just how fresh the rest of their food is. read more

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Second time going here since they've opened and its your regular go to quick food, gas station stop. No frills... Alright customer service when everyone feels like working. I always order the wings and mashed potatoes when I go to royal farms but today I got chicken tenders. The chicken was hot and fresh, and surprisingly juicy! Cant say I'll be back but i was NOT disappointed... They however, could be a bit more customer oriented (friendly). read more

Stood in line for chicken and wedges, before I noticed a guy in the back with long blonde locs handling the food- WITH NO HAIR CAP. Yuck! Turned around and left. If I wanted lemon pepper chicken, I will go to America's Best Wings... The Health Department needs to roll through there . read more

DIO NOT EAT HERE!! FLY INFESTED STORE We stopped here for lunch and it was the biggest waste of money. Employees are unprofessional yelling across the store their schedule and others saying they didn't care because they were going on break. My Mac and cheese was cold and watery. Kraft Mac and cheese is better than this mess Raw chicken can kill you and my husband hand pink chicken. NEVER AGAIN! Shame too we are looking for a house in the area and this would've been a regular spot. Lost two customers. read more

Cashier unsure where my order was ... placed an order thru DoorDash for the first time. Wanted my employees to try their chicken. Big mistake no white meat so they just gave me what they had ... " a bunch of nothing " never again . read more

Always out of everything. Always understaffed. Smh. And love Royal Farms but this particular location leaves a lot to be desired.

I have never experienced a Royal Farms that was in this bad a shape. Drink cases were empty. The Kitchen is a disaster which is why I came for the chicken. This is not the same experience as the kitchens in Baltimore which are always great. The dryers looked like they hadn't been cleaned. Orders were in disarray. Took 5 minutes for a kitchen crew to show up. If you can avoid this RF you should do so this is not the same experience. Corporate should look into removing the franchise if this is one or having someone come down and take over management here. read more

I went to Royal Farm on June 21, 2015 @ 5:00pm. The line was long and they turned off the orders because they couldn't keep up with the demand. Poor management. Second after waiting for 25 minutes the guy serving chicken wiped the sweat from his face and didn't change his gloves. He then proceed to pick up chicken with the same gloves. This was unsanitary. I told the manager and she did nothing. I left with 3 other customers after that. read more

Service. ..just awful! ...there should be clear signage on where to order and where to pay for people who have not been there before. After waiting in the chaos for almost 40 minutes. ..my number was finally called. I went to the counter with my receipt. ..she looked at it and said "you gotta pay" I said pay where. ..she pointed and said "back there". So I stood in line for the cashier. ..paid...then went back to the counter to retrieve my food. I showed my receipt and said picking up for 442....she said you gotta wait for your potato wedges....they gave them away. ..what. ..I had to wait for another 10 min for the wedges. To sum it up...Arguments between staff members. ..disorganization. .long wait times...rudeness....greasy chicken are some of if not all of the reasons I will not be returning to Royal Farms in Camp Springs, MD... The reason for the one Star because I can't post without it other than that. ..big fat ZERO read more

Poor customer service!!! Chicken was displayed sloppy and they didn't even have any napkins.

Great chicken but horrible wait times. It's a new store and I will change my review once they get things together If you order sandwiches they come pretty quickly and the shakes are fast/great read more

11/18/2021 Visited this store 3300 Forestville Road, on November 18, 2021 at 4:41 p.m. on several occasions the chicken has been extremely dried-out.  On this occasion they didn't have any wings and no chicken tenders.  The lady angrily said they have no wings or chicken fingers "in the store", she was unnecessarily nasty, it is not the customers fault that you don't have chicken and the chicken you have is always dried-out.  More importantly, the lady was taking chicken out of other people's boxes and putting it back in the hot chicken servers, this is against health guidelines, transferring chicken from the server pain into the boxes and then back into the server pan is unsanitary and against health regulations.  Some dignity and respect would be helpful for this community. read more

The cashiers are polite. The chicken is gross. The wedges with a cheese cup on the side be so good. But the wedges have to be fresh.

This is the worst Royal farms around....dirty, the food is horrible, service unprofessional..

Worst royal farms ever . From the floors being dirty , to the old chicken at 8am . The people are rude and they are serving cold food . My chicken tender breakfast burrito was cold and the hash browns that I was instructed to grab out of the warmer , weren't even Luke warm . This is an eyesore on on the franchise . read more

Don't come here If you are looking for delicious, fresh Royal Farms chicken. The chicken was old and the store was dirty. This is the worst Royal Farms I have ever seen. read more

This CANNOT, and should not be the standard. The food was on par to other Royal Farms but the service. I waited 10 minutes for my 10 piece, when they called me up hey didn't have all the pieces and the only substitute was a LEG. To get what I paid for I would have to wait 10 minutes more. I got my refund and left......NEVER AGAIN read more

As soon as I was done typing in my order at Kiosk, my number was called and woman looked at me like I was a big nuisance while muttering "deli is closed" This was at 9:30 on a Saturday night. read more

dont bother to go here if you happen to be white you will be the only one that is middle aged that has to go out to your car to get your id to pay cash for your cigs if you attempt to order food you will not receive any. i was able to see two full turn overs of say 50 each order and receive their food. it takes about 45 for the two turn overs. guess i should have just cookef dinner would not have taken any longer and i would have had something to eat. i got here at 7:03 p.m. it is now 8:26 p.m. all this time just to leave with one pack of cigs and a 13 pack of soda. never ever will i be back. read more

The chicken is great! Been waiting for this place to open. The lines were a little long but I attribute that to just opening. Really like the chicken. They also have sandwiches and various sides to order. Gas and the typical stuff for a convenient store. Have seen several of these along the Eastern shore, similar to WAWA but worth a stop in. read more