Consistent horrible service from pharmacy. Hard getting through. I don't regularly have prescriptions. But each time is some type of communication issue. Now I've been on phone for 15 minutes waiting. My app and phone system says I don't have a prescription. Its 4pm. My doctor's office says it was sent in at 2pm. Someone just picked up call for a minute and put me on hold. I was told last time I dealt with them a month ago, that their phone system had problems. That time to finally get to pharmacy, I had to direct call to manager who walked back to pharmacy to help me communicate. A couple of times that I was in store, I could hear customers complaining with pharmacy. read more

I was in the area and decided to get my covid vaccine because the store was empty. I walked to the back which is were the pharmacy is located to receive information. The one guy standing there, I had to ASK for assistance. I asked where the restroom was, to wash my hands. He point his finger in the direction of the restroom. When I got there, there was a code on the door. I went back to ask him what the code was, he turned his back to me. I see why this store was only given 2 stars. So, of course I didn't get the covid vaccine here read more

Walgreens - Customer service turning his back to me. - Drugstores Near Me - Cockeysville, Maryland

Pharmacist is absolutely awful. He is argumentative, not helpful, and rude. Lost my prescription for my depression, was quick to tell me my insurance doesn't cover it and I would need to pay out of pocket. After going back and forth he gave me one emergency pill that he threw in a pill bottle which his demeanor was extremely uncalled for and unprofessional. I call my insurance company today and they sure do cover early refills. I call the pharmacist back so I can get my prescription filled and he argues with me, laughs in my face, and said "he will try to call to verify" This is my depression medication. This is not something I can go without. Save your time and go somewhere else like I will be doing. read more

Three separate times in the last 8 months I have received a voice mail from this Walgreens telling me that my prescriptions have been filled, only to travel 15 miles to this store and be told that they have NOT been filled, that I'll have to come back again in a day or two to pick them up. Today (09/26/2024) I went to this pharmacy after Walgreens left a voice mail two days ago telling me that my prescriptions had been filled and were ready to be picked up. Not only were they NOT ready to be picked up, the counter staff said there was no record of them ("the system is down"), and REFUSED to go to the storage units behind the counter to look for the filled prescriptions. (On previous visits I have been told that filled prescriptions were not ready to be picked up according to the digital record, but counter staff have then found them in the storage unit and ready for immediate pick-up.) This Walgreens Pharmacy is disorganized, unreliable, and if my experience is indicative, it has not been held accountable for its irresponsible handling of prescriptions and medication refills, and its discourteous customer service. read more

First let me say that there's no reason for any pharmacist to tell a patient that their prescription will be done in 45minutes. I'm a clinical pharmacist and I have worked in retail before-not once did I ever have to tell a patient that they had to wait more than 15-20 min on a busy day! This Walgreens is always slow and personally I wouldn't have come here but my doctor office is across from the pharmacy. There's plenty of people coming & going but my husband had to sit inside and wait for my rx since I can't walk after surgery. I can honestly say that I'm shocked that any pharmacy would make a patient wait for 45 min. Not acceptable!! I will not recommend this location nor return to it for any reason! Walgreens needs to get better staff & increase staff so patient wait time is not so long especially when it's flu season & pharmacist are expected to give vaccinations. Not possible here to get quality care! 2/5 only because I know that it's not the individual pharmacist fault but the company that is causing poor patient care!! 0/5 for Walgreens! Patient care is suffering which should be the main priority! Get the priorities straight-quality over quantity!! read more

Don't get me wrong - I like this place, but the listed hours are 07:00 - 22:00 (7AM - 1OPM), but the facility hours are pharmacy hours are completely different. .. would've been nice to have known that. Friendly staff, decent selection (priced like a convenience store - so you expect to pay a little more. read more

The Pharmacist, Jeff, was extremely helpful explaining to all that approached the counter about the Covid vaccine. read more

I think the staff here makes an effort to be courteous and that is always appreciated. The pharmacy staff are above and beyond. Especially the pharmacists! read more

This Walgreen's location used to be awesome! Much better use of that spot than the mega Exxon station that was there before, they have a drive-thru, it's close to work, etc. Something has changed lately. The wait at the drive-thru has become almost laughable most of the time now....and there's not even any indication that they know you're there so you sit and wait....and wait...and wait. Then, when someone does appear, at least half the time now they're surly and impatient. My prescription needs are simple and I even have a credit card on file to speed up payment. So why in the **** does it take another 5 minutes after they've greeted you to process everything? I've given them plenty of leeway because their location is good, but I've finally had enough. Starting next month, I'm transferring all my recurring stuff over to somewhere else. So, if you don't mind waiting an inordinate amount of time to get help from someone who's as likely to there's be in a foul mood as not, go for it and good luck to you. read more

I had to change to a less convenient one they were so rude and demeaning especially not knowing my medical history

Super nice people - one young lady in particular (I believe her name was Bhookshmi) was wonderful. Went out of her way to give me the best customer service. read more