Cancel

    Open app

    Search

    Royal Jordanian

    4.1 (15 reviews)

    Royal Jordanian Photos

    You might also consider

    Recommended Reviews - Royal Jordanian

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Anthony G.

    This is the main *'Royal Jordanian customer service'* (Toll-Free) phone number: 1 (888) 669-0167. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage assistance, refund requests, check-in support, and other travel-related requirements. ##. Stress-Free Booking Experience The reservation process was smooth, intuitive, and completed without any delays. Flight options and business class benefits were displayed in a clear and organized manner, making it easy to choose the preferred itinerary. Instant confirmation and a detailed travel summary provided confidence that every part of the booking had been handled efficiently. ##. Smooth Airport Journey From arrival at the airport, premium services helped simplify every step. Priority check-in minimized waiting, while expedited security screening made it easy to move through the terminal. The well-organized procedures created a calm and efficient start to the journey. ##. Comfortable Pre-Flight Amenities Lounge access offered a relaxing space away from the busy departure area. Comfortable seating, complimentary refreshments, and a peaceful atmosphere provided the ideal environment to unwind before boarding. Priority boarding added another level of convenience by allowing passengers to board quickly and comfortably. ##. Elevated Comfort in the Air The business class cabin delivered an impressive level of comfort with spacious seating, generous legroom, and a fully lie-flat bed. The quiet surroundings made it easy to rest, while the attentive cabin crew maintained a high standard of service throughout the flight, ensuring every need was met with professionalism. ##. A Refined Finish to the Trip The premium experience continued after landing with priority baggage handling, allowing luggage to be collected quickly and efficiently. From the initial booking to the final arrival, the journey remained smooth, reliable, and exceptionally comfortable, offering outstanding value for travelers seeking a first-class level of convenience.

    Jason S.

    The official 'customer service **Royal Jordanian** (toll-free) number is **1 (888)(305)(4803) or +1~888~669~0167** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!!

    Robert L.

    The official 'customer service **Royal Jordanian** (toll-free) number is **1 (888) 669-0167™ or +1 (888) 305-4803** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this Westjet Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking Westjet Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this Westjet Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking Westjet Airlines for a similar trip in the Future.!!

    To speak with live person at **Royal Jordanian Airlines** call +1 (855) 325-2O40 (US) or **1-855-743-3349** for '24/7 customer service' assi
    Angie N.

    To speak with live person at **Royal Jordanian Airlines** call +1 (855) 325-2O40 (US) or **1-855-743-3349** for '24/7 customer service' assistance with new bookings, flight changes, and cancellations. This line is available to connect with a live agent anytime, including for urgent issues. General customer support options can also be explored through their website. **Effortless Booking & Clear Travel Setup** I chose Royal Jordanian Airlines primarily because of its strong reputation for customer service, convenient West Coast route network, and competitive fares. Compared with several competing carriers, Royal Jordanian Airlines offered the most practical itinerary and convenient departure times for my trip. The booking process was smooth and easy to navigate. Fare options, baggage allowances, seat selections, and upgrade opportunities were clearly displayed, making it simple to customize my trip according to my travel preferences. **Priority Airport Experience & Efficient Flow** My airport experience started positively. Check-in counters were well organized, and airline staff members were courteous and efficient. Security screening moved smoothly, and boarding commenced close to the scheduled departure time. Although the gate area became crowded shortly before departure, the overall boarding process remained relatively organized and stress-free. Royal Jordanian Airlines customer support can help with flight reservations, ticket changes, cancellations, baggage inquiries, seat upgrades, check-in assistance, and other travel-related services. **Comfortable Cabin & Calm Environment** Once onboard, the aircraft appeared clean and well-maintained. Most flight attendants were friendly, attentive, and professional throughout the journey. Their positive attitude contributed significantly to the overall experience. However, seat comfort did not entirely meet my expectations. I paid approximately $140 extra for seats that appeared to offer a more comfortable arrangement during booking, only to discover that the actual seating configuration onboard differed slightly from what had been displayed online. My assigned seat, K6, offered limited cushioning, forcing me to use additional pillows and blankets for lower back support during the flight. While manageable on shorter routes, improved seat padding would certainly enhance comfort on longer journeys. **Reliable Journey & Smooth Arrival** The flight departed with only a minor delay and arrived close to schedule. Inflight snack and beverage services were delivered efficiently, and baggage delivery after arrival moved relatively quickly. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed. The aircraft itself looked attractive, and the majority of cabin crew members worked hard throughout the journey. However, cabin cleanliness declined slightly as the flight progressed. A few passengers were loud and inconsiderate, while some lavatories required additional attention after several hours in the air. Although Royal Jordanian Airlines provided excellent customer-focused service, convenient route options, and professional cabin crews, the inconsistent customer support, disappointing seat comfort, and minor cleanliness concerns overshadowed some of the positives. Would I fly Royal Jordanian Airlines again? Yes, particularly for travel along the West Coast and across North America. However, before future trips, I would also compare fares and schedules with Delta Air Lines, Southwest Airlines, Royal Jordanian Airlines, Latam Airlines, Wizz Air, Priceline, Air France, Lufthansa, Royal Jordanian Airlines and American Airlines to determine which carrier offers the best overall value and onboard experience.

    The official main 24/7 "customer service number" for Royal Jordanian is 1 888 305 4803 or 1 (888) (305) (4803), providing passengers with de
    Joseph J.

    The official main 24/7 "customer service number" for Royal Jordanian is 1 888 305 4803 or 1 (888) (305) (4803), providing passengers with dependable assistance for reservations, cancellations, flight changes, and other travel-related concerns. This (toll-free) support line operates around the clock, allowing travelers to connect with a live representative for help with managing bookings, processing refunds, modifying itineraries, and handling unexpected travel disruptions. **Convenient Reservation Process & Organized Travel Planning** The journey began with a booking platform that felt modern, intuitive, and easy to navigate. Fare options, seat upgrades, and additional travel services were clearly displayed, making it simple to select the preferred itinerary. Flight selection and seat assignments were completed quickly, while confirmation details and travel documents were delivered instantly, providing a complete overview of the upcoming trip. **Smooth Airport Experience & Efficient Boarding** At the airport, the overall experience remained organized and efficient. Check-in counters were well-managed, while self-service kiosks helped reduce waiting times. Boarding procedures were handled professionally, allowing passengers to board in an orderly manner and settle comfortably before departure. The process contributed to a stress-free and predictable start to the journey. **Comfortable Cabin Environment & Attentive Inflight Service** Once onboard, the cabin atmosphere immediately reflected comfort and cleanliness. Seating offered adequate personal space, while the aircraft cabin remained well-maintained throughout the flight. The inflight crew delivered courteous and attentive service, regularly assisting passengers and responding promptly to requests. The overall cabin environment created a pleasant and relaxing travel experience. **Reliable Journey & Efficient Arrival Experience** From departure through arrival, the journey remained smooth and consistently managed. Inflight services were delivered efficiently, helping maintain a comfortable and uninterrupted experience. Upon landing, baggage delivery was handled promptly, allowing passengers to exit the airport conveniently. Overall, JetBlue Airways provided a reliable and customer-focused travel experience, making it a dependable option for both domestic and international travelers.

    You can see the metal bars

    See all

    15 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 hours ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 hours ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 hours ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 hours ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jason S.
    0
    34
    117

    11 hours ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Robert L.
    0
    47
    100

    12 hours ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 hours ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 hours ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 hours ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 hours ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 hours ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Royal Jordanian

    What measures are in place to improve in-flights comfort?

    BE SAFE

    How to speak with a flight representative Quick?

    **FOR 24/7 help** call 888-797-5𝙾16** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

    How do I talk to a flight representative Quickly?

    **FOR 24/7 help** call 888-797-5𝙾16** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

    How do I speak to a flight representative Quickly?

    How to speak with a flight representative Quick?

    **FOR 24/7 help** call 888-797-5𝙾16** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

    How to speak with a flight representative Quick?

    **FOR 24/7 help** call 888-551-𝙾145** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

    How to speak with a flight representative Quick?

    **FOR 24/7 help** call 855-51𝙾-5815** to reach customer support. They can help with booking management, flight changes, and other travel-related needs.

    How is your airline addressing flight delays and cancellations?

    How do I connect with Royal Jordanian flight Support?

    View All 10 Questions

    Delta Air Lines

    Delta Air Lines

    1.9(1.1k reviews)
    1.0 miDownriver

    We like flying Delta Airlines. Prior to retiring I had a job where I was constantly traveling…read more Every week sometimes multiple flights per week I was on an airplane. I've traveled all major airlines and I have to say by far Delta is the best. From the ambience on the plane to the entertainment. Overall most aspects of my flights have been very pleasing. I will say the one opportunity I see is customer service. I worked for a company that prioritizes customer service and safety. I am very in tune with the delicate balance between the two. Having flown Delta for several years and prior to retiring I was diamond with them. I will say my customer service experience has been about 50-50. On our last trip, we flew from Phoenix to Miami with a layover in Detroit. We enjoy the fact that they have entertainment on the flight. I like the TV monitors in the back of the headrest of the seat in front of me. I like this because I don't have to look down at my electronic device. I will say I feel like they are one of the most consistent Airlines when it comes to on time arrivals and luggage. Like I said, I've flown them for many years and never had an issue with my luggage. I've flown other airlines who have lost my luggage, Miss tagged my luggage, but Delta seems to have a pretty good system in place for managing luggage.

    For 24/7 booking, flight changes, or assistance with live person, call Delta Air Lines at…read more1-855-803-3010. This number is available around the clock for general sales and service, including missed flights and booking inquiries. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner . Unfortunately, this JetBlue Airways experience fell short of expectations. I paid an extra *$140* for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, *6K*, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking JetBlue Airways for a similar trip in the Future.

    Photos
    Delta Air Lines - Delta Terminal

    Delta Terminal

    Delta Air Lines
    Delta Air Lines - Tarmac View

    See all

    Tarmac View

    American Airlines - 8:10... To Yuma.

    American Airlines

    1.9(89 reviews)
    0.1 miDownriver

    Greeted warmly by the gate agent and received the requested accommodations. We encountered an issue…read morewith air traffic control losing all communication, which led to a major ground stoppage in Dallas(both airports) and a diversion to Oklahoma City. The pilots and crew did an EXCEPTIONAL job keeping passengers updated and handling a very challenging situation.

    I very much appreciated the flight detail confirmation text and email leading up to my flight with…read moreAmerican Airlines. The confirmations not only reminded me of the actual time of my flight, but when I could check-in, and gate changes as well! Based on previous flight experiences, I downloaded the mobile application which provided me with leeway prior to my arrival at Evans terminal - Detroit Metropolitan Airport (DTW). As someone who not only had just a carry-on bag with me, but had to drop off a rental car as well; the mobile application provided me with my boarding pass and allowed me to check-in ahead of time and head straight to TSA rather than to see an American Airlines agent. As for my airport experience, TSA was expectedly crowded, but the line moved at a very acceptable pace! The only things I removed were my shoes, belt, jacket, half marathon medal, and my obsidian bracelet and ring placing each item inside of my bag or backpack. And I had no issues whatsoever when going through the body scanning machine because I had removed everything I forementioned. The American Airlines gate was easy to locate within Evans terminal; it appeared professional, even with some of its hidden flaws like USB and charging outlets that do not work. Now, the boarding process felt painless for this flight back to Chicago, even being part of boarding group 9 which boards last! It was a very organized process unlike my experience boarding with the American Airlines in Philadelphia Pennsylvania which reminded me of flying with Spirit Airlines, tehehe, but I digress! While onboard the flight, I relaxed since the flight was short from Detroit, Michigan to Chicago, Illinois. The only communication I had with the flight attendants was the boarding flight hello, and the airplane departure "thank you" and "goodbye" greeting. As for the airplane interior, I loved that the seat was spacious enough to where I could adjust myself while seated. I had an acceptable amount of foot space to where my military-style backpack could fit underneath the seat in front of me. And I was grateful to have a USB and charging outlet within the seat area in order to charge my cell phone because the last thing I wanted was to have a dead cell phone prior to arriving at my destination. In closing, I am open to choosing and recommending American Airlines to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~Blessings~ Thomas G

    Photos
    American Airlines - Gate D20

    Gate D20

    American Airlines - Gate D31

    Gate D31

    American Airlines - American Airlines flight

    See all

    American Airlines flight

    United Airlines

    United Airlines

    2.2(45 reviews)
    0.1 miDownriver

    This was the flight from Detroit to San Francisco. It was approximately a five hour flight. We got…read moreserved drinks and snacks as soon as we were up in the air. They had complimentary water, coffee, juice or soda. They had choices of three snacks: chocolate cookie, pretzels or fruit bar. I always get a chocolate cookie and cranberry juice. The flight attendants also went up and down the aisles multiple times and offered water and orange juice. This was one of their older and smaller planes, so no screen on the back of the seats. You need to use your phone or iPad. They do offer complimentary movies and shows from their app.

    My wife and I used United Airlines to travel to Chania, Crete from DTW Detroit, Michigan on October…read more12, 2025 returning October 21, 2025. Our first flight was a direct flight from Detroit, Michigan to Frankfurt, Germany (10hr flight). The overall flight was pleasant initially until we had to land. Our next flight was scheduled by United Airlines with one their partners Discover Airlines which took off at 4:45am. Mind you the flight to Frankfurt wasn't supposed to land until 6:15am. What was so frustrating in this moment was that our connecting flight was originally supposed to leave at 8:30am giving us ample time to get from Frankfurt to Chania, Crete. The unfortunate and most frustrating part of this was that we were not updated of the change and we were completely stuck in a foreign country where it was not pleasant getting a rescheduled flight to Athens, Greece. The online help in rebooking us on the flight was great but yet again we almost missed the connecting flight from Athens, Greece to Chania, Crete due to a late departure and barely 20 minutes to depart a 300 person plane (we were at the back). Somehow we made it and were able to board our flight to Chania, Crete to start our honeymoon. The experience there was breathtaking and I'd recommend going to anyone...just not through United Airlines or their partners as if there is a booking issue they point at the other airline and state it is their fault, no responsibility is taken and they give you a $100 voucher for your wasted time, rebooked flights, and refund your checked bags. My time is worth more than $100 which I cannot get back. With the delays we arrived 5 hours later than expected. Luckily our bags somehow arrived. We thought that this was the end....but we were wrong. On October 21, 2025 we flew home through our flight from Chania, Crete to Athens, Greece. We left on time and made it to Athens. We made our second flight from Athens to IAD in Washington D.C. We made it to the US! It took 15 minutes to reach the gate where another plane landed 15 minutes late and thus we ended up sitting for 45 minutes before we could even deboard. We had to deboard, go through U.S. customs and reclaim our bags. This is where our nightmare began. The baggage we thought and were told to pickup after going through customs was supposed to be at baggage carrier 3. We waited. And waited but our bags never showed up. Why you ask? Well that's because they went to Frankfurt, Germany where who the hell knows why. We never had a connection there and United blamed it on their partner Lufthansa. Either way we had no bags, no connecting flight cause mind you we had 1 hour to get through customs, grab the bags, go through security, and reach a gate on the other side of the airport. Well we missed it of course and the nerve of this airline blaming it on TSA agents. That's when my nerve broke and I started to lose my cool. Well we demanded they rebook us and of course there were no more direct flights to Detroit for that day. So it was either stay the night and wait for a flight the next day or take a connection to Chicago which then connected to Detroit. Well we decided that route. Mind you we arrived on time in Chicago but of course the terminal was on the other side 18 minute walk. We made it just in time 5 minutes to boarding. We boarded and made it to Detroit at 11:48pm October 21, 2025. Our baggage never arrived and is scheduled to hopefully arrive today at 3:09pm and delivered to our home. This was the worst international flight experience my wife and I ever had. In the future we will be taking direct flights and if I can avoid United or their partners I will do such that.

    Photos
    United Airlines
    United Airlines
    United Airlines

    See all

    Budget - Multiply each person by at least 15 minutes.

    Budget

    1.4(499 reviews)
    1.1 miDownriver

    Can't get off the property. We just got our car, and they can't seem to find the information to let…read moreus drive away. Talking back-and-forth via walkie-talkie, probably gonna have to go back to the office. Very dysfunctional here.

    Live up to promises. Have customer service. Care. Try those 3 things and I'll consider changing my…read morereview. Budget car rental lied to me. And lost me as a customer today. I took the time this morning to create an account with Budget and sign up for Fast Break so I could go straight to my car. After taking the shuttle to the car lot I wandered around in freezing rain and couldn't find where to go. I went back to the counter area and found someone that would listen to me that told me that Fast Break was "unavailable" today and I'd have to get in line. A line a lot longer than when I arrived but zero communication from Budget ... Yeah. Fun. 2 counter attendants and like 20 people in line. No way I get to my destination on time. They have QR codes posted everywhere to scan to shorten time then don't bother to keep up their end of the bargain yet if you complain, it's not fixed and no one cares so what is happening in America these days? Bad service, long lines, rude people... Goodness! I tried and still lost :( Budget was really really bad today on my first (and last) experience with them Also, the shuttle from DTW? Driver didn't even try standing up to help people with luggage even when a passenger struggled to get a heavy bag up the steep steps. Just sat there staring. And still had a Tip Jar 2 feet away. Yikes!

    Photos
    Budget
    Budget - The 2 hr line at 1am even for Fastbreak

    The 2 hr line at 1am even for Fastbreak

    Budget - Yet they still want to charge me for an already damaged windshield

    See all

    Yet they still want to charge me for an already damaged windshield

    JetBlue - Jet blue

    JetBlue

    1.9(10 reviews)
    0.1 miDownriver

    In the end it worked out, but this story is mind-blowing. I went to check in online for my flight,…read more24 hours ahead of time. There was an option to pay $15 more per person for expedited security. I hesitated because there are four in my family, but paid to have peace of mind. I printed the boarding passes. When we got to TSA Pre-check, I showed the boarding passes and they said I had to return to the check-in counter to get a sticker or stamp. I did and they said that the airport (Detroit International) was "too small" for JetBlue to have this feature (even though this is a huge hub for many airlines)! But, I could call JetBlue and get a refund - no problem. (This made no sense!) We ran to the regular Security, at the other end of the terminal. When I called JetBlue, the first agent told me that I couldn't get a refund because we had already used the tickets (!) - i.e. that we hadn't made the call (which took 30 minutes) before going through Security (!), but we could get a JetBlue credit on a future flight. I asked to speak with the manager and spoke with two managers, and the 2nd manager said she couldn't change the policy and actually hung up on me (!). I called back and was greeted courteously and the matter was taken care of. The agent said I would get a refund and even apologized for the drama (!). Persistence pays off, but what kind of customer service is this?

    Our airplane is leaking oil and it has so far delayed the flight an hour. Jet blue also does not…read morehave a mechanical crew making for an even longer wait.

    Photos
    JetBlue - Folks waiting around for luggage!

    Folks waiting around for luggage!

    JetBlue
    JetBlue

    See all

    Royal Jordanian - airlines - Updated June 2026

    Loading...
    Loading...
    Loading...