Absolutely exceptional service from this limousine company. Our driver, Zack Crotts, was incredibly professional, courteous, and punctual throughout the entire journey. He ensured a smooth and comfortable ride, exceeding all our expectations. We highly recommend their services for any special occasion. A truly five-star experience thanks to Zack's outstanding dedication. read more

Royal Limousine - Limos Near Me - Lexington, North Carolina

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I would absolutely NOT recommend using this business for any event because in my experience, you do not get what you pay for. My wife and I contracted with Royal Limousine of Greensboro to rent a "one of a kind" vintage Rolls Royce 1965 Silver Cloud for photos on our wedding day. Rather than getting what we contracted for, without receiving any communication from the business alerting us of the change in vehicle, we were provided with a completely different vehicle that we could not use for photographs (we paid extra for an extended rental time). We attempted to come to a resolution with the business owner, who sent us this final message: "I honestly cannot believe you are still fixated on this months later. There is no moral violation here. This is simply a business adhering to a legally binding agreement. I will also copy and paste something you should read again before deciding you want to go to war with me. "If, for any reason, there is a problem with the reservation, the customer agrees to mediation/arbitration at their expense with a nonbiased attorney firm prior to making any slanderous or libelous statements about RL to any person, social media, review forum, Better Business Bureau, or in any other manner that might negatively impact RL. Failure to do so will result in a $3,000 breach of contract. Customers assume responsibility equally for any similar remarks from any of their passengers. Any mediation/arbitration or litigation will be subject to North Carolina laws. If any mediation/arbitration or litigation occurs for any reason as a result of this contract, the customer will be responsible for attorneys fees and court costs." At this point, I would just warn you that if you take that course of action, each occurrence will entitle me to $3,000 in damages for a breach of contract. You can decide to pursue mediation at your expense if you would like. Those average between $500-$1,000, but can help resolve things. We didn't show up with a Honda Accord...you were provided with another comparable vehicle per our contract. I do not have time to educate you on torts and damages on NC Contract law as this took me years of study as my minor in college and 30 years of business to perfect. My advice is to move on...All weddings have hiccups. [Wife's name] and I just got married last weekend and we had a few ourselves. Our DJ, that I have known for 15 years completely screwed up and could have ruined the ceremony. At the end of the day, we still got married! We aren't stewing over the fact that the DJ messed up. I don't want to have to involve my attorney and spend the next 6 months to a year pursuing legal damages against you, but I will to protect my company and my family. Either way, do not contact me again regarding this matter. If you do, I will file criminal harassment charged against you. If you need to discuss this further, you can contact [Lawyer's name] in High Point. He is my attorney and will take this from here. He will bill me $300 for each hour of his time for which I will include in the lawsuit he will be filing against you guys. Again, I would advise you take this time and celebrate your new lives together and move on from this matter. I never want to make enemies, but I have been to war before for this country and as a Marine, I am ready at any time. Choose wisely and pick your battles!!! Victor Jones" read more

Hands down an excellent company! I booked a get-away car for my daughter's wedding last minute and they were so nice and accommodating! The communication was excellent and they also worked very well with my wedding coordinator. Victor called me personally a couple of days before and even upgraded the vehicle. The driver was so sweet to our newlyweds! Arrived on time and transported them safely! I will never use another transportation company other than Royal! read more

Royal Limousine - Limos Near Me - Lexington, North Carolina

Communication was fast and clear. If I had any questions or changes there was never a problem. Angel was fantastic

With any business involving vehicles mechanical issues are always a possibility. Challenge is how they are handled. On a recent wine tour I was with a group of 18 in a party bus. Was going well til we realized the bus was only going 35 on the interstate! Found it was a transmission issue. The driver pulled into a gas station, explained the issue, altered the gear he was in and we made it to our destination fine. A little late but ok, we understand things happen. The driver arranged for transportation home which was two beautiful limos, one Jag and one Rolls Royce! All in all a successful day with great friends and a great time. Well done Royal, well done. read more

I have been threatened with litigation by the owner of Royal Limousine, along with a Royal Limousine self imposed penalty, for the posting of any negative reviews on this platform which is protected by freedom of speech. Therefore, this is not a negative review and I will let this comment speak for itself. Side bar: We spent $3,315.00 for 3 vehicles for our wedding. Be guided accordingly. Victor, Thank you for your offer to call me, but did you? read more

Royal Limousine provided transportation for The Arc of High Point's movie premiere, and they did a great job! There were no hiccups in the scheduling process, and the driver Cliff was awesome -- prompt, professional, polite, perfect. Five stars! read more

We had such a fun day visiting local wineries with our friends in a beautiful stretched limo from Royal Limousine. We really enjoyed the bluetooth stereo and the ice chests were ready and prepped. Our driver Angel arrived early and did a wonderful job attending to our needs and safety. We really enjoyed the full experience and look forward to more! read more

Royal Limousine - Limos Near Me - Lexington, North Carolina

Don't hire this company if you want to be sure you will have what you need for a special occasion!! I needed some sprinter vans for Friday and Saturday of my daughter's September wedding weekend to transport the wedding party around. My wedding planner talked to Royal Limousine in April and they sent us a quote. At the bottom of the quote was a link that said to click there to make or confirm the reservation so I did that, giving my credit card number to pay the deposit. Got an email back that the reservation was confirmed. Fast forward to a week and a half before the wedding when we called to confirm all the timing for pickups and drop offs. Brittany found my reservation but made a comment that she must have made a mistake when she quoted it because one of the days was just for one hour for two vans and they have minimums. The next thing you know, she said that they didn't get a deposit, but assured me that they still had the vans reserved for me. Funny thing, in the middle of the conversation she said, oh, the owner is calling, I will have to call you back. My wedding planner called her back and she said she needed to look into it and 10 days before the wedding weekend, she cancelled on us. Apparently, when I paid the deposit and thought all was set, they never ran my credit card, and we know this because the last 4 digits of my cc number were on the confirmation, so they had it to run. From her end, she never followed up if she didn't think I sent a deposit. Luckily, we found another company in Greensboro who has bigger sprinter vans, which will be better anyway, but this is not a company I would ever recommend. It was their mistake and they did nothing to make it right. Oh, and they told us they were cancelling us via email and without apology. All around horrible experience! read more

Initial conversation with Brittney when booking my daughter's wedding transportation was great; immediately went downhill as I never received written confirmation after paying deposit. When I contacted her, she was always in her car and told me she'd email me when she could get to her computer. I expected a confirmation call, text or email from her the week of the wedding and never received (every vendor I used for wedding confirmed except Royal Limo.) I called her the day of the wedding and she had the details agreed upon when booking and let me know when the car would arrive at church and what time my daughter and new son-in-law would be picked up from the reception. The car never returned to get them. My wedding coordinator called during the reception to confirm when the car would arrive and Brittney told my wedding coordinator the package was from 6:15-8:15 - even though originally AND at 2:44pm that day - she told me it would be "no problem" to split the 2 hour wedding package - 1 hour that included church to reception and the 2nd hr from reception to hotel. While this may not be the typical wedding package, this is what we agreed upon. What makes it worse is that I paid in cash, so no recourse with credit card company. A few days after the wedding, I spoke with Victor Jones, the owner of Royal Limousine, and he told me he'd have Brittney call and discuss the situation. SHe texted me and said she tried calling me and could I call her at 6 pm. My call log had no calls from her. I called that evening and she acted like she didn't remember talking to me Saturday afternoon, even blamed the problem on computer glitches. I was asking for half of my payment back since I received half of the allotted time (also, if my service time lasted until 8:15 as she claimed, why didn't the car wait until 8:15 - it left immediately after dropping off the bride and groom. Also note, the distance from church to reception is only 1.7 miles, not like the driver went any great distance. Long story short, DO NOT USE ROYAL LIMOUSINE. Brittney is inefficient and has poor customer skills. Victor isn't much better. read more

R This company is a joke. The limo sent to us was filthy, smelled like rotten eggs and urine. The air conditioner was Not functioning properly; we had to have the windows down due to the lack of air and the smell. We spent over 2 hours of drive time in this limo. The company did switch limos for the last 30 minutes but did not allow us access to the lighting or music. When we tried to reach the driver via intercom x 2 ... the console was turned off. We knocked on the window....he said he didn't hear us...RIGHT BEWARE of good reviews.... Victor, the owner, reviewed himself giving 5 stars. unable to upload pics of the limo read more

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I've been in contact with the "owner of this company", named Victor. Oh Victor!!!! He told me click on the link on the page to the PayPal account and go ahead and put your deposit in so he can would lock in our our day and time. I thought okay, this is legit, let me get on it so I don't miss this limo for my wedding. He said he would email me my contract.... no contract:.. 2 days later no contract... 6 days later, no contract. I sent him an email saying I hadn't received my contract so maybe he could send it to a different email, He said he would.... no contract It's been 7 days since I sent my deposit and I haven't received any contract. I have reported this company to the Better business bureau Do not try and get a limo service from them!!! It is a scam read more

We booked the stretched Hummer for a trip from Greensboro to Charlotte for a birthday party at Top Golf. The vehicle was beautiful, comfortable, and extremely clean. Billy was friendly, courteous, and a great driver. We had a blast and appreciate the safe ride to our event and back home. I would highly recommend them! read more

Royal Limousine was easy to work with and communication throughout was stellar. Angel was fantastic and made our Wine Tour easy and comfortable. We changed plans during the day of our Wine Tour and Angel made every request easy and seemless. Great day! read more

Driver did a great job but the owner "Victor" is sneaky and will hit you with fees stating that it was in a contract you have no record of. Will threaten you with attorneys and sending your information to collections just to charge your card without permission and then be no where to be found after the fact. I will NEVER use this service again and if you are planning to, make sure ALL information is disclosed prior to rental. read more

Too bad I had to even give 1 star. On my wedding day our $600 Rolls Royce left us. We were late due to the pictures and the the car moved by 3 min and it was gone. Left us on our wedding day. Then the limo we had smelled like mold. It was hot on the way from the hotel to the ceremony. We were all sweating. I tried to call because then they charged my credit card for tips that were not deserved and no one answered the phone. Brides do not use them!!!!!! This was horrible read more

I recently contracted (and paid $780) to Royal Limo to take my friends and family to celebrate my birthday at Jolo Winery. Pick up time was 5:00 to allow us to get to winery for 6:00 reservation. At 4:45 I get a call from their dispatch saying the party van I hired had 2 flat tires and they were sending a tire truck out to repair. Obviously, there was no way they were going to arrive in time, so I said we'd cancel and drive ourselves and was told they would not refund the $400 deposit even though they failed to deliver. So I asked them if they could send a different vehicle, which they did, but it arrived at 6:00 making us 45 minutes late - fortunately Jolo Winery was very accommodating and allowed us to keep our table. When I reached out to the owner of Royal Limousine, Victor Jones (mayoral candidate for High Point), to discuss a partial refund, he basically said they are not responsible for mechanical issues, they have the right to substitute vehicles, and they incurred fuel, towing and driver expenses. If he gets elected, I hope he treats the citizens of High Point better than he treats his customers. read more

Our experience with Victor and his team (safely transporting 24 teens to/from a haunted house) was incredible from the time I first talked to him about our needs of renting a party bus through his sincere follow-up after our trip to ensure our 100% satisfaction. The communication throughout was impressive. I initially found this business on a Google search, but now I have certainly saved his contact in my phone for future needs. read more

The driver did a good job and was nice to us. 14 person SUV limo was in disrepair and lights flickered on and off inside the entire ride. Cables hung down from the window and looked rugged. We got in and out of the car exactly twice and didn't go but 20 miles each way. I tipped the guy $50 anyways thinking this was a good tip. The company charged me another $50 without telling me for not tipping enough because at least $20 an hour is "industry standard". I am left to assume the driver is upset at me for unknown expectations and then tells on me so I will get more charged to my card. Unbelievable. If you do that, it's called a mandatory service fee. So you basically have no discretion in tipping nor any courtesy in how they handle it. Just be prepared for their hidden service fee and possible additional charges to your credit card. We wish we would have driven ourselves. read more

We had a great time in the party bus. Terrell our driver was great and very punctual! I would recommend using this limo service.

Royal Limousine deserves all the stars!!!! Booked them last minute and I was more than satisfied!! Victor the owner was very friendly & helpful. He made suggestions and helped me picked the beautiful white stretched Jaguar!! Which was a Hit for the Birthday Girl!! Our driver Billy was Great!! Arrived before time and took of us!!! Great service & totally worth it!!! read more

Royal Limousine was awesome! They provide excellent limo service for a Make-A-Wish sendoff party, the driver was super friendly and understanding when things didn't go quite as planned. They were flexible and made everyone feel comfortable and safe. The driver was on time and very professional and did all the could to make the trip special for the family. The limo was very clean inside and out and did I mention they donated their services! We were proud to partner with Royal limousine on making a child's wish come true. We would definitely use Royal Limousine again! read more

I recently purchased a journal deal with Royal Limousine for a five hour wine tour. I wanted to share my experience with you and hope you take it in consideration when doing business with them in the future. Our driver was very polite and arrived on time but did not let us know he was here. Unfortunately the limousine showed up extremely filthy on the outside. It was covered with dirt, mold, and bird poop. Upon entering the vehicle it was dusty and the seats were in rough condition, we even had broken glass on the shelf. We were determined to have a good time. Thankfully we had a great time at each of the wineries but the ride in between was unbearable. The air conditioning was not working in the limousine, not only was it not blowing cold air it was blowing out warm air. By the time we reached the first winery we were all soaked with sweat and miserable. I contacted the company during our adventure to make them aware of the problem. The office manager contacted me back and told me that the limousine previously had issues but it had been repaired and the freon was full and it was working correctly the night before. She tried to tell me it was because it was hot out (85 degrees) and we had lots of body heat being generated. We had 10 ladies in a 14 passenger limousine. I have taken many rides in limousines and never previously had issues with the vehicle being able to maintain a comfortable temperature. This was a failure on their part and they were making excuses for themselves. Overall I paid for the deal and an additional amount to Royal Limousine to cover taxes $36.25 (7.25% of the full $500 price), mandatory $100 tip, an 8% gas fees. Unfortunately this was not a deal in the end. read more

Royal Limousine - The walls of the dusty limo were peeling! Maybe from the heat without AC! - Limos Near Me - Lexington, North Carolina

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We were very pleased with the service of Royal Limousine as we hired them to take our son and his new bride from their wedding venue to a local resort. They were very professional and the vehicle was in excellent condition. I highly recommend their services! read more

Royal Limousine is not only a limo service, but more like fleet limo service with several varieties of vehicle options for any size group. Although not booked through myself, recently, December 2017, went on a two stop winery tasting/tour for a friend's birthday. Limo held eight of us very comfortably. The driver was on time, professional, and was very accommodating. The limo was very clean inside and out and the driver provided a trash bag to us as we brought snacks and drinks for ride. The wineries we visited were absolutely beautiful and delicious. Medaloni Cellars and Raffaldini Vineyards. Will use Royal Limousine again soon! read more

This company is flat out terrible. They left us stranded at the church on our wedding day making the wedding party 20 min late to the reception. The air conditioning and radio were not functioning in the limo and there were glasses with lipstick left on them from previous customers. After all of their screw ups, they cancelled our $100 refund check before we cashed it. Total incompetence by driver, management, and ownership. read more

These people were awesome. Really would recommend using them. They were super punctual and were on time picking us up and taking us back home. I think it was the highlight of my day being able to ride on the bus with them. And SUPER reasonably priced, would definitely recommend to my friends. read more

Once again, Victor hit it out of the park. He was super quick to respond to my email request to arrange a ride for my brother from RDU to his home in Durham. I don't live in that area but I know he went out of his way (and drove a long way) to accommodate my request. He sent a new vehicle to their fleet, an Equus! Unbelievable car, great service. Will always use this company when we come to the area. read more

Booked for daughters wedding, spoke with Vic Wednesday and Thursday, everything is fine, calls 5:00 pm Friday, the trolley has been in the Shop for a few days, "Lighting, Painting ETC." knew since early afternoon couldn't deliver, but waited until 5 pm to call me. Offered the Party bus with " dancing pole", I didn't feel it was appropriate for a Church wedding, I wasn't interested. at the end of the day provided no service charged Full amount, my experience unreliable, unprofessional, Stay away!!!! read more

Royal Limo is top notch. I have used them on 3 different occasions. Victor, Jo, and Brent we great and the Equus was exquisite. Thanks for the wonderful service. I look forward to using Royal Limousine in the future. ~Sean read more

Absolutely a waste of money. We took advantage of a Groupon to treat friends to an excursion to see the Christmas lights in McAdenville. They substituted a driver at the last minute that did not know where we were going. We finally get him to understand and left on our journey. This was the coldest night of the year thus far and there was snow on the ground. The heater in the Limo would not work. We were miserable. The driver tried to fix it but could not. We left a bad review of this experience on the web-site and sent a personal E-mail to the owner to explain why. His response was to threaten to sue us. What a jerk! Doesn't seem to understand the concept of Customer Service. read more

I was extremely pleased with my experience with the staff from Royal Limousine! We requested the double decker party bus that we had all been hearing about and had an awesome time. They do not over charge, arrive promptly, and were friendly and courteous. I will definitely be recommending them to friends for future events! read more

I have used this company multiple times with no issues. They respond immediately and always have a driver I feel safe with. Will be definitely using again! My friends and I had a blast and they were very reasonable with pricing. read more

Excellent service. On time and progressional. Have used twice and would highly recommend!

I have used Royal Limousine for three years in a row to go on Wine Tasting Tours with my friends. We have thoroughly enjoyed the experience every time! In fact, I just booked this year's tour for November. The drivers have all been very friendly and professional. They were on time and ensured we got to each of our stops throughout the afternoon. We are very much looking forward to this year's outing. The fun we have had has caused our group to grow to a point we are taking the White Tuxedo SUV this year! read more

My friends and I used Royal for Valentines Day for a fun night out. Driver was prompt, courteous and reservations were easy. Car was great ANDY I lost a diamond earring that night and the owner and driver went out if there way to look for it and return to me! They are honest and we will definitely use them again. read more

Excellent experience. I called to set up wine tours and transportation as a surprise for my boyfriend. They set up the tours and were right on time for the pick up. The driver (Jake) was excellent and the owner (Victor) and Manager (John) were very helpful with the details. I would use again. And the Maserati was a wonderful choice for the day! read more

I would stay away from renting from them, they really messed up my wedding day! 6 months before my wedding I signed to have a double decker tour bus pick up all guests for an August wedding. A week prior to the event and after paying for the service in full, I received a phone call stating that the bus had no air conditioning and that it might not be a good idea to rent that bus... This might have been helpful to know prior to a week before the event. The day of the wedding, they showed up with a bus that had stripper poles in the back and picked my guests up, not the classy experience I was going for. My guests also complained about the bad driving and felt as if they were going to wreck the entire trip. After bringing these issues up with the owner, he offered me some 50 dollar coupons to use his service again. When I explained that I am not from the area and could not use the coupons, he did not offer any type of refund for the horrible service I received. I was very dissatisfied with the product and service. Do NOT use this company if you want a reliable service for any large event. read more