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    Royal Luxe Grooming

    5.0 (1 review)
    Open • 9:00 am - 2:00 pm

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    9 months ago

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    Dogma & Fetch - Dog grooming

    Dogma & Fetch

    (36 reviews)

    Shop local! Shop local half the fun is looking and supporting with a sale. Darma and Fetch has…read morealways been a favorite pet stop in York. The doggie bakery is amazing and your pup will love this occasional treat that never fails to be any holiday go to for pups. Good prices on collars and leashes. Great selection of toys and chews.

    Unfortunately, we had a very disappointing experience and will not be returning…read more When I dropped my dog off at 12:00 PM, the staff had forgotten he was scheduled. I was told they close at 4:00 PM and to keep an eye on my messages for pickup. At 3:45 PM, I received a text stating my dog would not be ready until 4:45 PM -- after closing time. A five-hour grooming appointment has never been my experience in owning multiple dogs, and the delay was never properly communicated in advance. I also received an automated "thank you for visiting" email while my dog was still there, which added to the confusion. When I arrived at 4:40 PM, I asked about the extended grooming time. The response was that they "don't want to push any dog," which I understand, but again, that was never communicated earlier. Instead of addressing the concern professionally, the owner was dismissive and condescending. He stated he didn't care about the customer, became defensive, and did not acknowledge or apologize for the lack of communication. Rather than working toward a resolution, he suggested I return to my previous groomer. I replied that I would rather make the two-hour drive to Skiptown in Charlotte than return here, even though this business is local. His response was sarcastic and continued the unprofessional tone. At that point, I simply wanted to pick up my dog and leave. Since then, I've spoken with others who have shared similar concerns regarding overbooking and poor customer service. I hope the business improves its communication and customer service practices in the future.

    Royal Luxe Grooming - groomer - Updated September 2026

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