My girlfriend booked a car through this location. It was supposed to be picked up at 7:30 a.m. At…read more7:30 that morning she got a call saying that they didn't have any cars and would call her when one arrived. After 3 hours we decided to go to the location to see if she could get her reservation. The man working at the location was visibly annoyed and frustrated with dealing with any customers. When we got our chance to speak with him he prefaced the conversation by stating that they prefer customers to not be present in the waiting area while they are working on fulfilling rental requests because they don't like dealing with customers facial expressions and scoffs when their expectations aren't met. We canceled the reservation and went with a company who doesn't treat you as an inconvenience.

John and his team were so helpful! We had to get a car last minute due to an unfortunate situation…read morewith another rental place and they were very accommodating and got us a rental car within an hour of booking! I've always gone with enterprise before and they never fail to make me feel taken care of. Highly recommend this place over any other!

Absolutely the Best Customer Service! I've used this location multiple times in the past year. I've…read morebeen able to observe first hand (while waiting for cars) how the branch manager Thomas Olson and his team operate. They are very efficient and pleasant under any circumstances. I would highly recommend giving them a try for any of your rental needs.

Regularly for our family holiday trips we choose Enterprise because we appreciate their good…read morequality service and community spirit. However, we just returned the suv after a 17-day rental. Unfortunately the first vehicle had a flat tire within the first week so we had to take it back to a nearby enterprise location which was the one on Hayden Road. Because of the inconvenience the manager kindly told us not to worry about the fuel charge. However when we got our receipt today ( Agreement # 4DR7NB) there was a fuel charge of $87.72. We would like to regard this as a mistake and request that this charge be dropped and returned asap before we begin to change our mind about Enterprise. Thank you for your attention and help!

The cars are always super clean. Employees are nice. I only try an rent from this location…read more Definitely the best in this area

Great service , Great vehicles, Great Staff. I rent cars from them on a regular basis. I recommend…read morethem highly.

I had a very disappointing experience with this rental location…read more Upon picking up the vehicle and leaving the lot, I immediately noticed a red warning light indicating that the car had no oil. I contacted the location right away to ask for assistance, and was told they do not provide vehicle exchanges or support once you've left. I wasn't asking for a different car unnecessarily--the one I was given was clearly not properly maintained and unsafe to drive. I returned that vehicle and was issued a second one. According to the paperwork, the gas tank was listed as full--but it was not. A few days into the rental, I also discovered there was no windshield washer fluid in the vehicle, which I had to purchase myself. After having the car for four weeks, I returned it to the same location with a full tank of gas. I also clearly explained that the tank was not full when I originally received the vehicle. I was shocked to later receive an email stating that I had been charged a fuel recharge fee. I noticed this error immediately and attempted to contact the location directly, but was unable to get a response. When I escalated the issue to corporate, they said they were "willing" to make an adjustment. However, this is not a matter of adjustment--it is an incorrect charge. I even provided a gas receipt timestamped just 7 minutes before returning the vehicle. Despite everything that occurred--the unsafe initial vehicle, the incorrect fuel level, and the lack of basic maintenance--I was only offered a minimal adjustment that barely covered the washer fluid I had to purchase and the missing fuel from pickup. I have never had a negative rental experience before, particularly with Enterprise Rent-A-Car, and regret not choosing them this time. I selected this Budget Car Rental location purely for convenience, but it was clearly a mistake. I would strongly recommend avoiding this location and carefully reviewing your receipt for any discrepancies. If you want, I can make a shorter version for a Google review or a more aggressive/firm complaint version too.

This five star review is for Sherry (I think that's how you spell her name//sorry in advance if I'm…read morewrong) for her extraordinary service on Monday, May 24, 2021 at the Shea Blvd location! Enterprise messed up my reservation and I had to walk across the street to Budget/Avis and luckily found a car available for a one way trip within minutes. BUT, it turns out Expedia was wrong (again) and there were no one way cars available. Not only did Sherry go out of her way to find me a car for my trip, but she was also able to score me a better rate and explained to me a way to reduce my cost once I arrived at my destination for the remainder of my stay. I really appreciate how detailed she was and how much effort she put in to SAVING my trip. If it was not for her I do not think I could have gone to my vacation. Thank you so much! ** UPDATE, the next day I came across issues with the location in San Diego due to a miscommunication between both offices. I called in and Sherry was out that day but Mike her colleague was able to sort out the issue for me right away. Really appreciate your assistance

We tried booking a reservation here and had read the reviews noting they were hard to get ahold of…read more We decided to make the leap and see for ourselves but the reviews were not lying :( We could not for the life of us get ahold of this location for the whole morning leading up to our reservation as we just wanted to verify the car would be ready at the pickup time (so we could avoid wasting money on Ubers). I can't even begin to imagine how unfortunate it would be if someone had an accident or needed emergency service while renting a car and couldn't get ahold of the company. We changed our booking to Enterprise for 10$ more and can honestly say we had zero problems and amazing service. 10/10 do not recommend

They overcharged me on my rental upgrade from a car dealer rental and because there is zero way to…read moreget anyone on the phone I had to drive out there and was promised it would be taken care of - has it been taken care of NOOOOOOO! Hello please respond to my email J Deam manager associate. This is not cool!!

The folks working at Sixt are nothing but helpful. Incredible customer service. I ordered a car…read morethat was too big for me to drive. They were very helpful in finding me the right size. Clean, nice new cars.

Beware of Damage Scam! Take PICS before and after!!! My fault for not taking pictures of before and…read moreafter - and trusting a rental car company (won't make mistake again). Upon return I was notified there were scratches on the driver door and passenger door - they were at the seam and there was no way I caused the damage. I did some research and learned that on February 26, 2025, the United States District Court for the Southern District of Florida preliminarily approved a settlement in the case Philippe Calderon, et al. v. Sixt Rent A Car, LLC, Case No. 0:19-cv-62408-AHS, for claims related to Sixt's billing and credit reporting practices. The lawsuit alleged that Sixt Rent A Car improperly charged customers vehicle damage related charges and, in some instances, reported those charges to credit agencies without sufficient investigation or notice, potentially harming consumers' credit profiles.

Great experience at this Enterprise location. Drew and his crew took great care of me! I look…read moreforward to my next rental. Thank you!

This was one of the best experiences renting a car. They were so helpful and had a great selection…read moreto choose from

I cannot say enough good things about this car rental company. If I could give a 10 out of 10 I…read morewould!!!! They truly care about their customers and I highly recommend you rent from this business. Thank you and I will be back!

I've been using this location for over five years and have always had the best experience possible…read more Even when it's not been five stars, it always works out in the end because the employees don't give up. "Stuff Happens' and they figure it out. And seriously, we usually end up laughing about it later. The other 99% of the time, everything goes smoothly. The selection of cars works for me, I've even been able to pick and choose a few times. Having the ability to use the toll roads in California is a trip-maker for me. There is nothing worse than sitting in California traffic instead of arriving at the destination on time and being able to begin relaxing, visiting, or whatever I'm there for. **Shout out to Sherry. Thank you! We had a great time**

Rented a van through Turo for airport pick up. I've used Turo rental in the past and have had great…read moreexperiences, but not in this case! The ticket to exit the parking lot was supposed to be in the middle console but it wasn't. So we had to struggle through that. The car was beat up and dirty! Pet hair all over, a smell, and the air conditioning barely worked. In addition, the gas tank was not full. Reached out to the "owner" about these issues but no response - of course.

Experienced great service and pricing. Took my car in for an issue, and ended up having an engine…read morereplaced. They were super flexible with me and worked with an unknown time frame while my car was repaired. I would use them for all my future area rentals. Super easy getting the car and returning.