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    Royalty Bakes

    5.0 (1 review)

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    2 years ago

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    Insomnia Cookies

    Insomnia Cookies

    3.0
    (17 reviews)
    6.6 km

    Came In with a group of people of all paying customers. I fell and horribly scraped my knee and it…read morewas dripping blood. I kindly asked for soap and water or their bathroom to clean it. The manager came out with an attitude and said "you called me out to hear me say no?" Which wasn't what I was asking for. Tried to sell me a bottle of water before they finally gave me lukewarm water and napkins to clean up the blood. The manager was also in unprofessional attire. Horrible unkind service. If you have a public bathroom for paying customers you should expect them to ask for it especially in emergencies.

    Some of the worst customer service I have ever encountered in my life. My boyfriend and I will…read morenever come back here again. We walked in and immediately could tell that there was a problem with the cashier. The two guys before us continued trying to order different items on the menu and the cashier kept saying that they were out. When it was our turn to order my boyfriend ordered a brookie and he said "we don't have those." We specifically come here for the brookies so my boyfriend said "can we wait for y'all to make some we don't mind waiting as that has happened in the past." The cashier goes "we close soon I'm not making more." Then after arguing with us for over a minute and literally putting his hand on his hip and rolling his eyes, he checks the oven right next to him and goes "yeah actually we have another brookie." So did you know the whole time you had a brookie? What is with the attitude when the whole time we've been so nice? I ask if there's a second brookie and he looks at me, once again rolls his eyes, and goes "no there's only one." My boyfriend asks if they have regular brownies "no we don't have ANY brownies." My boyfriend said "so what do y'all have" and he explained everything that he didn't have which included not only regular chocolate chip cookies but also triple chocolate chunk cookies. So, once again, my boyfriend said "I asked what y'all do have." And once again this awful cashier explained everything that they DIDN'T have. Do you even listen? At this point I was so tired of his attitude and blatant disrespect while we were literally just trying to order that I told my boyfriend that we need to leave and go somewhere else. So that's what we did and now we're at Whataburger. I am genuinely so shocked at the customer service and if the manager sees this you should look into genuinely firing whatever man with long hair and an awful attitude was working until close on the night of April 29th. And this is coming from someone that has been a server and worked in multiple restaurants.

    Photos
    Lil dippers with buttercream icing
    Lil dippers with buttercream icing
    Ice Cream in a Cup
    Ice Cream in a Cup
    Burnt cookie

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    Burnt cookie

    Royalty Bakes - desserts - Updated July 2026

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