The service was quick. The markup price for parts was a bit disheartening and outrageous. I was…read morecharged $697.84 dollars for 2 front-mount struts ($348.92 per strut) The labor isn't included in this price. Make sure you buy your parts yourself and then get them installed. Or you will pay double the price. In total I paid $1105.41 to purchase 2 struts and get them installed. And an alignment he said I needed. I have a mid-size car.

My mother and grandmother used to take their cars to him and when I got my license 30-ish years…read moreago, I took my car there too. Mark has been honest and amazing every time. He explains everything to me in a language I could understand and I never feel like he's taken advantage of my lack of knowledge about vehicles. He was understanding when I was a 'kid' and struggled to pay for necessary repairs and told me when he thought it was time to trade in the vehicle. He's watched my grow up while my mother was a customer and I won't take my car anywhere else.

Had two great experiences here. They did my daughter's timing belt and fixed a bent lower control…read morearm. Great experience.

Traveling from CA to MA and had a broken valve stem. Shop was pretty busy and they managed to fit…read moreme in and get me back on the road rather quickly. Everyone was very pleasant and professional.

This shop is the best! They got another year out of my car and fixed it up when another shop told…read moreme to junk it! Finally the car did die the following year and they handled that well too (frame was rusted out). The staff on the phone are marvelous. the waiting area is convenient and comfortable to all and I noticed there was even a baby changing area! As a woman I can tell you I was treated well there where st some other places I've been treated like I was an imbecile and disregarded-not at Harrell!! I liked how I could communicate to them directly via text and got an immediate response from a real person every time-very impressive! This place is managed well! I had a five-star experience all the way around. Mr. Harrell give the staff a raise! Keep these staff members doing what they are doing now because it's all good. When I need a service again I'm coming back!

After dropping over $5,000 on February 06, 2026 to have some "issues" fixed I was back less than…read morefour hours later the first time it died at the end of my drive way due to the gas line not being hooked up. Then it was back again one month later with another issue after my 2020 Dodge Durango was in their possession for three days. First time I had it on the highway the check engine/start stop warning lights (SEE ATTACHED PICTURES) lit up my dashboard and the engine was sputtering and pulling. Called Harrell Automotive the next day and they ran a test on it and said it would be another $850.00 to now replace 6 spark plugs. After receiving the invoice after the job was supposedly done it was $999.95 owner discretion of "supposed" work done. Average price to change 6 spark plugs is approximately $650.00. Fast forward to March 22,2026 I have had my Durango back in my possession for twelve days and when I drove it past 50 mph same issues happen again, and same EXACT diagnosis (SEE ATTACHED PICTURES). I'll let fellow customers decide but I do not deal in coincidences, especially the same exact diagnosis. All of this was after Michael(Owner) reached out to me and asked how we could rectify the situation after leaving a negative review just two weeks ago. I gave him the benefit of the doubt but same diagnosis in less than a month, makes a customer wonder was there even work done or was just an invoice written up? No one will ever know because we as customers do not know what goes on behind the garage walls. There is always an excuse "when a vehicle breaks down it can get expensive" Always have an answer for everything. Their mechanics must eat real good at the expense of their customers. They say they treat us like family, I would not want to know how they treat enemies. How does someone's vehicle have more problems after Harrell Automotive has possession of it? I am from Erie born and raised and I do not like people who come here and overcharge for shotty work and then have the nerve to call us family. They say in their commercial that they will wash your car for free and they will do the job RIGHT THE FIRST TIME. Fellow Erieites PLEASE read and listen to my review and do not give this company your business, there are so many other GREAT HONEST garages in town that deserve your business for a fraction of Harrell's cost. Do yourself and favor STAY AWAY and you also save a lot of time and money. He doesn't care about us local people anyway. He is not from here he is just looking to pad his pocket book get a nice retirement check out of us and move on with his life. Finally pictures and diagnostic do not lie, I urge everyone to buy themselves a personal vehicle scanning tool. They pay for themselves UPDATE I received a phone call from the owner this morning on March 24, 2026. He told me I was blasting him, and then I received three text messages from his wife, Recommending I call the owner and apologize, for what? My still disabled vehicle. Here is where they are dishonest and I attached the texts to my photos (SEE PHOTOS) and I will quote her word for word. "In Brian Cohick's case, the "owner discretion" he refers to is Michael's charity to a disabled Veteran and Brian did not pay any portion of the $999.95". Ok folks here's the truth why I did not pay because the owner called me on my cell phone asking me what could be done. I said fix my vehicle and I do not want any more lights coming on. He asked me to take down my original review in return for the work that was supposedly unrelated to the $5,000 I gave them a month prior. According to Harrell Automotive spark plug and wiring repair costs $999.95 HAHA. As for her closing statements about honesty, I was honest when I removed the initial review and was a man of my word until the same issue and diagnostic came up (SEE PHOTOS) in which I informed Michael if it does the review will go back up, again I am a man of my word. She also states that it's not uncommon for more problems to occur after fixing another one, REALLY? After the initial $5,000 I gave them it's not uncommon for another $999.95 issue to occur (work performed in exchange for removal of initial review). She also stated we stand behind our work, first we will hit you with $5,000, then a week later oh $999.95 spark plugs? HMMMM interesting. Anyone in Erie who let's them touch your vehicle and have not read all the reviews, good or bad please read them all. Fair shake. But do not say I didn't warn you. Lastly please look at all the pictures I have attached carefully and think about your decision. Erie Strong!!!!

The service was excellent and the work done was top-notch. They did all the work within the…read moreestimated cost and time. The quality of their work was beyond my expectations and I would recommend them to anyone. The owner and office manager were very personable and explained the process and expectations very well. The paint match was perfect and car looked like new when I got it back. They helped arrange my rental and had it brought to me when I dropped off my car for repair, then took care of having it returned when I picked it up. This is the only shop I will ever use for repairs.

Smith Collision is an all star when it comes to their auto collision repairs. Their paint matching…read moreis spot on every time. Their estimates are always reasonable by insurance and personal accounts. They come highly recommended by those that want high quality craftsmanship and no need for a do over.

I have been coming here for years now. They are great. I know if I have an issue they will provide…read morean honest estimate. The people are super nice and their dog is the sweetest girl. As others have mentioned, they are very busy and you might not get an appointment right away but that should give you an idea of their quality work. My most recent service was great and at a great price. They found and fixed what was wrong faster than I had anticipated. I would highly recommend them.

Quality diagnostics and excellent work. They're always busy so appointments may be a little…read moreextended, proof for me of very high quality work. Highly recommend.

I am a Tesla owner. SO glad I discovered WLA!! They are fellow Tesla owners and know the vehicles…read moreinside and out. The closest dealer is in Cleveland. Westlake can fix 99% of problems thus saving me a lot of wasted time. I recently had a loud clunking noise develop. They took the car out, examined it and made a diagnosis. Unfortunately this was one they could not fix.They did not even charge me! Took it to the dealer and they 100% confirmed what I was told here in Erie.

I went to Deluca's for years, but when he closed I had to find a new repair shop. Westlake and Mike…read more(the owner?) were highly recommended by my partner. I've now taken my vehicle there several times and have been so happy with the service. They always fit me in quickly, they are honest about what repairs are necessary or optional, their prices are more than fair, and Mike is so dang friendly every time I'm there. As a woman, finding a car repairman that doesn't look at me and see $$ signs and an 'easy target' is a challenge. I absolutely feel I can trust Mike and his crew, and I am so thankful for the friendly service they provide.

had my car for TWO WEEKS…read more minimal communication, the day he called me to pick it up i sat in the office for an hour before he talked to me about my car. on top of that he gave my key back to me completely snapped and now won't answer me because i asked him to do something about it. if i could give this place a 0/5 i would, avoid the drama and just go somewhere else. the pricing would probably be more fair that way...

I took my car to VAS on the recommendation of my mechanic because they could not fix the problem…read more VAS found the problem and fixed within a matter of a week and that included waiting for the part. I highly recommend and will use them again in the future Carol H

Firestone has been a godsend for me. For one, there operating hours make it convenient to schedule…read moreappointments. Two, they are honest and do quality work. I highly recommend!

Terrible, twisted my tie rod boots around the rack and pinion. Would not recommend, good for time…read moreavailability, but if there's no consideration for people's cars you can forget having anywheres near 5 stars. 1 star is adequate enough.