We recently adopted a kitten from this shelter and the adoption part of things went wonderful. We…read morehad friendly customer service and we're helped during the whole process. I have no complaints about this part of the experience. However, about 2 weeks after we adopted the kitten I started having swelling of my eyes and rashes on my skin. I saw my doctor and she narrowed it down to an allergy to the kitten. I stopped handling the kitten and my swelling would get better but every time I handled her the swelling would come back. I called the shelter for 4 days every morning and explained to them that I needed to bring the kitten back due to my allergic reaction and I was told they didn't have space. The 3rd day I was advised to call Greenville and Rockwall animal shelter only to find out from them that Rockwall is a city shelter, not a county one, and Greenville told me they only serviced Hunt county and that my home shelter needs to take the kitten back from me and it's a service to its citizens and they weren't providing that service to me as they should. I was frustrated at this point since they should've never advised me to contact these other shelters knowing they could not help. I felt like they were just trying to get me to keep the kitten. My husband finally called them on the 5th day and told them we were bringing the kitten back up to them that morning. He told them it wasn't fair to the kitten that she was caged in the front of our house to keep my reactions to a minimum. They had a whole different attitude at this point with both of us. When we arrived at the shelter the energy and attitudes were opposite of what we originally incurred during the adoption process. They acted like we had committed some crime needing to bring her back. I see now why they are full and can't find people to adopt. When you treat people with a shaming attitude for needing to return a pet I doubt that creates a safe positive interaction for the next time they might consider adopting. I do understand it may be frustrating on their end, but there is no reason to not have good customer service and create a positive interaction regardless of the reasons someone may need to return the pet to the shelter. I highly recommend the employees there remember that this is a business the city offers to its citizens. You get paid, the adoptions cost money, the surrender of an animal costs money and we the citizens pay for this service through our taxes, as such just like any other business, RETURNS are sometimes necessary.

From the owner: Municipal animal shelter, animal adoptions read more

The staff were super friendly and helpful, and ALL of the dogs they had there were amazing! I…read morewould definitely recommend anyone who is looking for a pet to deeply consider adopting a dog from here!!

Absolutely HORRIBLE experience. Found a stray dog in my neighborhood that was skin and bones today…read more I brought her to this shelter in hope that they could help her and possibly aid her back to help before rehoming. The lady in the front, Billy (if thats even her real name, she was hesitant on telling me), was EXTREMELY rude the second i walked in the door. Had the worst attitude Ive ever heard. Not at all helpful, and couldn't care less about the dog. She refused to take the dog because I didn't have proof of residency in rockwall (I just recently moved here). The dog was microchipped so they just gave me the owners name, number, and address. I dont even know if that should be allowed. I guess they just give out a persons information to a stranger. I had to give the poor dog back to the owner who is clearly abusing her since she looked like she hadnt eaten in months. They didnt offer to give the dog water, treats, nothing. Even though she was clearly hungry and thirsty. Luckily i gave her some before i had to return her back to the owner. I cant believe these are the people Rockwall allows to watch over those animals. Absolutely disgusting and unprofessional. Really shows how much the manager, owner, and city cares about the animals in need.

After going through a few bad experiences of adding a fur baby to our family, we finally got it…read more Both Karnee and Rebecca were really great with us before and during our viewing appointment. I was hesitant about going through this whole process altogether because of past experiences but this has been one of the best. I fell in love with our newest family member as soon as Karnee brought him out. I read reviews both good and some negative that I read but I just had to see for myself and I am sooo glad I did.

I will always be grateful to Teacup and Toy Pets Boutique Team for providing my family and me with…read morethe greatest joy we could have hoped for. I thought I would never spend the money I would spend on a little fur baby but my mind is relieved of worry if our fur baby's health and knowing that she was well taken care of before adopting. I truly feel that Teacup and Toy Pets Boutique Team is reliable when it comes to any concerns or questions especially to families who are new to owning any pet. Thank you all soo much. The wait was worth it!!!

This past Saturday marked our second visit with our new puppy. We were really just shopping around…read morelooking for a new vet, but honestly, we have no reason to look elsewhere. Great staff, calm, understanding, and informative. Would definitely recommend.

Terrible...completely incompetent. We gave them multiple…read morechances since all the reviews are great... 1) Entered dogs name incorrectly - they spelled it as BISQUIT. We informed them it was spelled wrong and they 'corrected' it as BISKIT... 2) We brought a sample in containing a worm and asked them to look at it. They called back and informed us that the sample tested negative. We were confused and asked for clarification on what exactly was tested? They said they didn't find anything. We reiterated that we brought in a sample containing a worm so how would there not be anything found when a worm was in the sample? They said they would go check again, and called back and said 'yepp there's a worm and 3 parasites'... 3) Called and they were confused because there were two dogs with the same first name and last name but spelled differently. We informed them that yes, that was your staff that incorrectly spelled her name TWICE so they ended up making two separate accounts which lead to confusion on their end anytime we called... 3) Fast forward about 6 months later, we received email reminders for her checkup. We called to make an appt and was told there was no record for a Biscuit in their system.... so how are we receiving emails? We have been there 4 times how are there no records? Receptionist got extremely rude and kept asking 'are you sure this is the right vet?' after we informed her for the 3rd time this was the correct vet, we have been there multiple times, and you are the one sending us emails. We told her either name it could be under and she continued to tell us there was no record but that someone with our dog's name did have the same last name, but a different first name... the spouses name was also the same name we had given them...the same phone numbers and the same emails....but you couldn't 'find it' and had 'no record?'.... 4) Told them we are done with this vet and their incompetence, and asked them to send over her records which we still have yet to receive.

I've had an excellent experience so far, all of my questions and concerns have been addressed on a…read moretimely manner. The owner has taken the time to listen the type of personality I'm looking for in a kitten. Highly recommend to anyone looking to bring a ragdoll home.

I had a very disappointing experience with this breeder. I placed a deposit based on specific terms…read morethat were clearly communicated, in writing, and agreed upon. After the deposit was sent, the breeder changed those terms. When I was no longer comfortable proceeding and requested my deposit back, she refused to refund it, which ultimately led me to file a dispute with my credit card. Additionally, there were several inconsistencies and concerns regarding kitten care. Her website states that kittens are kept until 12-14 weeks for their "mental health," yet kittens are actually released at 10 weeks. She also does not perform fecal testing on the kittens or provide microchipping. Given the price being charged, it did not feel like the money was going toward comprehensive health care or best practices for the kittens. Based on my experience, I would strongly advise potential buyers to be very cautious, get everything in writing, and use your credit card. For anyone looking for an ethical and responsible Ragdoll breeder, I highly recommend Cajun Ragdolls in Houston. I've had an amazing experience with them. Anne is transparent, ethical, and clearly cares about both the health of the kittens and the integrity of the breed.

I took my Pooch there for the first time and they did a great job with her. She's not difficult to…read moredeal with anyway but they took their time with her and me and answered my questions and was very patient. The 400 dollar was a bit higher than I expected but it was a lot of shots for her yearly vaccinations. And one is good for three years. I moved from another town and loved our previous vet but needed one closer to home for emergencies. I believe that we have found our new Vet.

I do not want to go into the details because it's too late anyways. We are one less animal in our…read morehome from being misdiagnosed.

My two lab mixes and I just had our first lesson with Lauren. Her instructions and guidance were…read morevery clear and helpful. My girls are wiped out - overall a great outcome! We can't wait to have our next lesson!

Lauren came to our house to help our Morkie who is 9 pounds. He has high anxiety and is terrified…read moreof people and other dogs. For the first hour Lauren provided some good information and things to try with Darwin to help him. After that she said she wanted to bring in her dog for Darwin to be around, I stated I wasn't really comfortable with Darwin being around another dog and I didn't think it was the best idea. Lauren assured us that her dog Mable was extremely friendly and did not care about other dogs (Mable is a pitbull mix that is only 1 year old and about 50 pounds)! As Mable was brought in Darwin was barking and growling (his normal), and Mable was ok but then she started growling and getting aggressive. Her hair was standing up and Lauren said she was just correcting Darwin, so we just kept watching which was a mistake. Mable snapped at Darwin's ribs and bit him. We didn't see he was bleeding until she left. The next day our dog was very lethargic and sore, he couldn't jump up on the couch or walk with out crying out. Lauren did send me Mable's medical records at my request and was made aware that Darwin was bleeding. She did not offer a refund for the training. We already knew our dog has issues to fix, that is why we hired her, now he is even more scared of other dogs. The good news is he is healed up, but we will never use this company again. Please make sure to communicate what you want and you know your dog better than anyone else, do not put them in danger.