Bought my first Bouvier here 36 years ago. Dr. Keith Taylor was the most caring and competent…read moreDoctor. Now on my forth Bouvier and although Dr. Taylor has retired I remain a loyal customer. The new staff and Doctors are a example of Dr. Taylors care. He did not just turn over his practice he made sure the future of ROCKWALL COUNTY VETERINARY CLINIC would keep the level of care he had built. I have only good things to say about all the staff and the Doctors who have attended to my Bouvier's. Recently I lost number 3 due to cancer. The care and compassion of everyone there was heart warming and so appreciated. Now on Bouvier number 4 and will only bring him here for the very best of care. Tp all at ROCKWALL COUNTY VETERINARY CLINIC THANK YOU . Doug Chambers

Terrible...completely incompetent. We gave them multiple…read morechances since all the reviews are great... 1) Entered dogs name incorrectly - they spelled it as BISQUIT. We informed them it was spelled wrong and they 'corrected' it as BISKIT... 2) We brought a sample in containing a worm and asked them to look at it. They called back and informed us that the sample tested negative. We were confused and asked for clarification on what exactly was tested? They said they didn't find anything. We reiterated that we brought in a sample containing a worm so how would there not be anything found when a worm was in the sample? They said they would go check again, and called back and said 'yepp there's a worm and 3 parasites'... 3) Called and they were confused because there were two dogs with the same first name and last name but spelled differently. We informed them that yes, that was your staff that incorrectly spelled her name TWICE so they ended up making two separate accounts which lead to confusion on their end anytime we called... 3) Fast forward about 6 months later, we received email reminders for her checkup. We called to make an appt and was told there was no record for a Biscuit in their system.... so how are we receiving emails? We have been there 4 times how are there no records? Receptionist got extremely rude and kept asking 'are you sure this is the right vet?' after we informed her for the 3rd time this was the correct vet, we have been there multiple times, and you are the one sending us emails. We told her either name it could be under and she continued to tell us there was no record but that someone with our dog's name did have the same last name, but a different first name... the spouses name was also the same name we had given them...the same phone numbers and the same emails....but you couldn't 'find it' and had 'no record?'.... 4) Told them we are done with this vet and their incompetence, and asked them to send over her records which we still have yet to receive.

Dr. Muhoho is an amazing vet! I've taken my dogs to see multiple vets over the years and she has…read morebeen by far my favorite. She shows care and concern and even continues to check in on my puppy.

As a Creature of Habit and bit of a loyalist when it comes to patronizing a business, I was…read moreresistant to changing veterinarians after taking our fur babies to the same vet over the past seven plus years. However, when it comes to our fur babies, my wife has the final say! Hence, it was she who, after having a bad treatment experience with our regular veterinarian and one of our late felines, she sought out and decided to give over care of our babies to Dr. Muhoho and North 78 Pet Hospital (N78). The decision to entrust N78 and Dr. Muhoho came about after my wife researched N78 and read on their site that they offered advanced dentistry care. This was a major factor at this point in the lives of our fur babies, because the aforementioned bad experience involved a dental issue with our feline that eventually resulted in us losing her. Thus, my wife was intent on NOT having a similar experience with our feline Oliver "Ollie" Twist, who was having issues with his teeth. That was about a month ago. Fast forward to today and Ollie is on the mend and doing fantastic! All thanks to the care he has received from Dr. Muhoho and N78! Ollie - originally a pet feline turned feral feline with an imbedded collar that required surgical removal... turned pet feline - had been over-grooming and vomiting up mostly undigested food for a few years. Our regular veterinarian erroneously diagnosed Ollie's issue as allergies, resulting in over-grooming, resulting in hair ingestion, resulting in vomiting up his food. Wash - rinse - repeat! And, because of this past bad experience, my wife decided N78 was the better option. Or, at least worth checking out and giving Dr. Muhoho and N78 a chance at helping Ollie. As it turned out, Ollie needed to have seven teeth extractions. He came through his dental surgery very well, and as of today, his gums are healing nicely. He is also adjusting well to his dietary changes, has only vomited up food once or twice in the three weeks since his surgery and, he is no longer in pain. Ollie is now a happy HAPPY Boy! Thanks again to N78 and Dr. Muhoho! Dr. Muhoho is attentive, caring, thorough, and communicative to pet mommies and daddies about their fur babies, and has a great bedside manner! As a business, N78 staff are friendly, personable, yet professional! The business itself is clean and well-maintained. The entire experience we've had with N78 has been great from the outset! I am genuinely grateful that my wife decided to give over the care of our fur babies to Dr. Muhoho and N78! They have our trust and I sincerely believe they are worthy of yours likewise. Hoping your fur babies stay happy and healthy... Live well. Be well. Cheers!

This is the best veterinary clinic in North Texas. They are extremely caring nice people. And…read moreunlike some other veterinarians, they are very honest and appreciate and respect very much I would highly recommend this place

We've been going to Country Friends for nearly a year now and so grateful to have found them! The…read morestaff always greets you with kindness. Trying to find a vet during COVID was a challenge but Dr Westwood and her team (Brandi & Candace) always take great care of our boys! I know I'm high maintenance because I have so many questions, but they never make me feel like I'm a burden! We love this clinic and we highly recommend CFVC!

Great vet! Dr. Jon is calm and intelligent and gives all options…read more... I am always confident in taking both of our dogs there.

This was the first vet I've taken any pet to who didn't do the physical exam in front of me. It was…read moreshocking considering I was a new client and had no relationship with the vet. The clinic should tell new clients about this policy prior to booking an appointment.

For 14 years Dr. Pirkey and his team provided stellar care for my Husky Snow. From a puppy till her…read moreaged years, this team provided excellent care for her. She has passed recently and I even received a touching sympathy card for her loss from the entire team. I highly recommend this Vet service for your dogs care and even boarding services. They can do it all! Clark Tucker

Dr. Pirkey and his staff have always been extremely kind and compassionate. Dr. Pirkey has always…read moregiven us the full picture, options, and possibilities. If asked, he will tell you what he would recommend under the conditions present, but the decision remains with the pet's family. They understand that these are family members, and deserve to be treated with love and respect.

My sweet Pitbull was attacked this morning. She had several puncture wounds through all layers of…read moreskin. I called several places to see who could see her immediately and kept getting put on hold and turned down by everyone. This animal hospital let us bring her in immediately (30 mins away and we were making these calls from the car ready to go). Everyone there was so kind and informative on what they were going to do. We left for a few hours while they put her under anesthesia and gave her some stitches and a drainage tube. This dog is my favorite thing about life and I take her care more seriously than my own and I felt very safe leaving her with them to fix her up. Overall I had a great experience and I'm now planning on making this her regular vet since I just moved to Texas. Amazing service, amazing care, and amazing veterinarians. Thank you all so much.

They did emergency surgery on my dog Bode last summer after he was mauled by a pack of dogs. They…read moretook such great care of him and I recommend them highly. Very kind and companionate.

Amazing Drs and staff. They take care of our pets like family. We've been clients for 10+ years…read moreand are so very pleased with the care received. Highly recommend. They get us in right away and follow up after surgeries etc.

Greatest vet ever! They take care of your pets like they are their kids too! Awesome and very…read morereasonable!!!!

Three Years of Being Dismissed After Airway Surgery - My Honest Experience…read more Three years ago, I brought my French Bulldog, Bambina, to this hospital for nares widening and elongated soft palate (BOAS) surgery because she was having breathing difficulties. I had originally considered going to a specialist in Dallas with excellent reviews, but I chose this hospital because it was right across from my office and I trusted what I was being told. I was told this surgery would help her breathing. What I was not told at the time was that: * The surgery might not fully resolve her symptoms * Tissue could regrow * The correction might be insufficient * She could still struggle long-term Had I been clearly advised that the surgery might not work or could require future corrective procedures, I would have seriously reconsidered keeping her. French Bulldogs are expensive, and I had already invested thousands of dollars. I was not financially prepared to face repeated airway surgeries or watch a dog slowly suffer from something I believed would be corrected. Since the surgery, Bambina has continued to struggle. For three years, I brought her back repeatedly. I saw multiple doctors at this facility. I complained about: * Ongoing respiratory distress * Loud breathing even at rest * Exercise intolerance (she cannot walk even short distances, even at 5 AM) * Repeated sinus infections * Vomiting and inability to keep food or water down without risk of aspiration Over and over, I was reassured she was "fine." One night, listening to her gasping for air while awake, I was devastated. I realized I could not continue being dismissed. I requested to speak directly with the surgeon who performed the procedure, as she travels in from out of state and is not regularly available. I also wrote her a letter explaining the severity of Bambina's condition. She agreed to meet with me free of charge. At that appointment: * She acknowledged Bambina is not breathing correctly. * When I pointed out that her nostrils still appear extremely tight, she stated she "could have possibly opened them more." * When I asked how that made me feel about the soft palate portion of the surgery -- whether that too may not have been done aggressively enough -- she declined to discuss revision. * She stated she did not want to perform corrective surgery because I "didn't trust her." For clarity: I never said I did not trust her. I said I did not believe the surgery had been done adequately because my dog has struggled for three years. When I asked why I was never advised at the time of surgery that this procedure might not work or that new data suggests these surgeries may not always resolve airway issues, I was told that information more recently suggests that results can vary. That possibility was never explained to me beforehand. Instead of discussing solutions, she stated she would "let her insurance company handle it." After this appointment, I requested Bambina's medical records. I was told I would receive information within 24 hours. Several days passed without receiving records. When I followed up, I was informed that Bambina had been terminated as a patient of the clinic. After three years of loyalty -- and after bringing two French Bulldogs to this hospital -- my dog was dismissed after I advocated for her. Bambina did nothing wrong. She is just a dog struggling to breathe. Watching your dog gasp for air is heartbreaking. It is devastating to feel unheard for years, to finally be acknowledged, and then to be terminated from care. I am sharing this because pet owners deserve full transparency when making life-altering surgical decisions for brachycephalic breeds. Ask detailed questions. Ask about failure rates. Ask about revision policies. Ask what happens if symptoms persist. Advocating for your animal should never result in losing access to care. Shame on you, Dr. Carter I truly believe you should care more about your patience and their quality of life. and can you believe they had the nerve to tell us at the end? Bambina is no longer a patient there because I simply asked to advocate for her if you listen to this video that is gonna be underneath, you tell me $4000 later this is the surgery that went well absolutely not In the hospital's public response to my Google review, it was implied that this matter involved a request for reimbursement. That is not accurate. At no time did I request money back. I requested a medical discussion regarding possible revision because my dog continues to experience breathing difficulty. My sole objective has been corrective care and improved quality of life for my dog -- not financial compensation.

Extraordinary vets! The only place we will take our cats. They go above and beyond to provide the…read morebest possible care, and are kind and compassionate with difficult situations.