I spent over $2,300 on a solar fountain system from RPS Solar Pumps, and this has been one of the most frustrating purchases I have ever made. First, the system arrived with incorrect instructions and missing parts. My contractor, who owns his own business and installs equipment like this regularly, had to make multiple trips to The Home Depot just to find parts that should have been included. The wiring and components that were sent were incorrect, and the manual they provided did not match the actual equipment. Without my contractor's electrical experience, we likely would not have been able to get the system running at all. Customer service was also extremely disappointing. When I called for help, Eric was rude and provided no real answers other than saying he would notify a manager. Anastacia, who followed up by email, was not helpful either. The only person who attempted to assist was Carmen, who spoke directly with my contractor. She stated that based upon what was being read to her from my contractor that in fact they did send either the wrong product or wrong instructions. Carly (sales associate) was the person who strongly encouraged me to purchase the mount kit for the solar panels, claiming it was on sale and recommending I buy it before the sale ended. I agreed and paid about $450-$500 for it. The following week I checked the price again and saw the same item listed for significantly less, around $329. That alone was frustrating. Even worse, the product listing and sales conversation suggested the mount included a pole, which it did not. I only purchased it because I was told it would make installation easier. In reality, my contractor said we could have built a mount with a pole ourselves for $100-$150. Once we finally got the pump working, another major issue appeared. I specifically asked how high the fountain spray would go because my pond is large. Carly told me the fountain would reach 6-8 feet high. In reality, it barely reaches around 4 feet, which is nowhere near what was represented. The solar performance is also extremely poor. The fountain only runs properly in direct sunlight. Even a small amount of shade -- like someone briefly walking in front of the panels -- causes the pump to slow dramatically or stop. That is not what I expected from a company claiming to sell the "#1 solar fountain in the U.S." Overall, this has been a very stressful and disappointing experience: * Missing parts * Incorrect manual * Misleading product representation * Overpriced mounting kit * Poor solar performance * Unhelpful customer service After spending thousands of dollars, this situation is completely unacceptable. At this point I expect either a full resolution, repair, or refund because the product and experience did not match what was promised. I would strongly advise others to do extensive research before purchasing from RPS Solar Pumps or not purchase from this company at all. If I could leave 0 stars. I would. Complete horse shit! read more

RPS solar panels and pumps were better than expected. I installed the panels but also installed the pump and fountain. The results were spectacular. When I needed an answer to questions I always spoke to a live person. I spoke to females and male support staff and all had the technical knowledge to help me. I appreciate all staff members and look forward to working with them again on future projects. Jeff Richardson read more

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My previous solar pump system was purchased for my farm in 2009 and it was a hodge podge of equipment. The solar panels were mismatched with the pump and it finally had to be replaced. I expected to have to spend quite a bit of cash for a current system. With the greatest luck I found RPS and they suggested a fully integrated system. It was less costly than the first system and was much easier to deal with all around and it had a controller which the first system didn't have. That was a couple of years ago and I have since purchased a second system. Their technical assistance is second to none. Do yourself a favor and stop looking, cause you won't find a better deal or better people to work with. JR read more

They mixed up our pump order twice. Make double sure you get the correct equipment that you ordered. They eventually gave us an upgrade and made it right. read more

I normally don't go out of my way to review anything anymore these days. But I feel heavily inclined to review my experience with RPS Solar for their commendable service. It's been over a year since we received and installed our RPS 800 Well Pump kit. We have been using it to support our off grid home. Upon initial install, not knowing what I was doing really, and buying the wrong pressure switch that hooks up to the RPS mppt, RPS customer support helped me through it to get it done. Earlier in the year, I added a battery system I had purchased through RPS (their 12v 55ah GEL batteries x 4). Two of the batteries were having issues discharging faster than they should have. RPS honored a warranty for them, sent out two new batteries and everything is back on track and working excellent! Bottom line, this is a great company that offers an amazing product for folks who want to be energy independent and live off grid. Would highly recommend. read more

OMG. This outfit goes from bad to worse. The system never did work as advertised for more than a month or two at a time. It's one issue after another! We have been screwed. Out and out simply screwed. They claim that there is a 2 year warranty. Do not believe it. The system was failing from the day we finally got it installed. The sales people are a joke feeding you one piece of misinformation after another. They also seem to think that when the 2 year warranty runs out that it's perfectly fine to end support on a system that never worked correctly to start with. We have been spending money dollar after dollar jumping through all the hoops they throw at us. Now for the last year or so the panels have been steadily failing. They produce enough power for nearly 2 hours a day! Their written warranty from their website claims 80% power for 20 years. That may be the biggest lie that they tell. I paid an electrician to take panel readings at their instruction. I submitted the results and, in writing, they agreed that the panels are failing. Now they want me to hire someone again to take the readings while I take a picture of the meter, the panels and the sun position to verify that the panels are failing even though a picture of the panels and the meter has already been submitted to them. They have since gone "dead air" to all correspondence. Did I mention that they are really friendly? read more

Most companies are pretty good at up front sales, then often lag behind on service. Well, I can't even get to first base with this group of sales people. Agree, sound friendly, but in past when I was researching my options I got spammed to death and called several times for "follow up" and reminders before I was ready. Now that I am ready to buy most difficult to get a technical sales person on the line and inquiries are diverted to under trained sales agents. The chat bot a disaster, much time wasted typing to a person who asks lots of questions but has no answers, then pushes you to a sales agent with follows up with a quote without comprehending what I needed. Then no response to my follow up with clarifications. Just a shame, wanted to work with local company and I'm sure a young team of folks trying to be helpful, but not. Now reading other review on post sales, in sounds even worse. I'll take it as a warning and just buy off Amazon. read more

RPS is a company I highly recommend for their outstanding work of service they provide to their customers. I never expected the kind of service they deliver to their customers to be given in todays business world. I believe their competitors would find it hard to beat. I truly believe in their products and service because they are there for you. They have gone far beyond their expectations in serving me as a customers. I have purchase (2) solar pumps for my water wells, suppling fresh clean water to my cattle from RPS and if I ever replace the 3rd well at home with a solar pump, they would be my first choice in purchasing it. Thanks again S. Rios read more

These folks can be a little hard to get a hold of in the Spring when everyone is installing pumps, but they do get back to you and they are always super friendly and helpful. Plus I got the wrong pump for my well, and they were able to exchange it even after the 30-day return period. Thank you. read more

RPS has the ultimate DIY manual for solar pump installation. Reading the 35 illustrated pages was hugely useful. Every issue, question, and application is addressed fully and clearly. The submersible pump that I installed at my pond to pump to an orchard irrigation tank is the perfect fit for my needs. Great phone support during both sales and operation. read more

First class product and first class people. I have five of these solar pumps and they're a God send. I had an issue with one of them, made a call and got it up and running quick and easy! read more

Fairly easy install had everything I needed except ground rod. Works better than I expected read more

Rps solar pumps are so easy and effective. We have struggled to move water and our gas powered pumps, with fire danger and trying to pump up long distances. This is the answer. But the on hold song needs to change. 5 stars all the way. read more

This is the second purchase that I have made through RPS Solar. The interaction with this company is always smooth. I enjoyed working with Carmen to get an upgrade for my system. She was very professional, friendly and knowledgeable. This company has got it down. They are a pleasure to deal with and are actual HUMANS who speak ENGLISH. Thank you RPS! Tom W. read more

Excellent product. wonderful service. works great. I believe RPS is the go-to place for all your solar pumping needs. read more

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Gotta say the team at RPS Solar did a great job in sending me my 800W kit and my add on 4 panel kit, also answering my tech questions fast, my system is working great, HIGHLY RECOMMEND them. Dave read more

Solid products & great support. I purchased a domestic well pump kit, panels, controller, and all the needed accessories. The RPS folks were very helpful through the process and immediately sent a couple items that were initially left out of the first shipment. Mistakes happen, they made it right quickly. read more

The sales people are uneducated about their products. The communication was non existent. Don't believe any promise of next day shipping. We were told the product was in stock. When in fact critical components were on back order with no known delivery date. Our community water system was down and we mistakenly thought RPS would take care of us. After the expected delivery date came and went we called and then were told the truth about the actual unknown delivery date. Their solution....send us a refund. Meanwhile we are back to square one and still have no water. Stay away!!!!! read more

Great experience and very helpful staff. I ordered something wrong and they immediately initiated the return and I could pick up the correct part at their location. All the parts I needed I could get from them for my deep-well installation. I have never done one before but the installation manual, high quality of the pump, and components of the installation kit helped a lot. Will go back there again if I need anything pump related. read more

Love it!! We no longer have to run a gas generator to get water. So beautiful, when I check on it, my water tank is always full. I'm not sure why everyone with a well doesn't use this system. We installed it ourselves. During that process, RPS was very helpful and reassuring. The old pump was like 80lbs. RPS pump, 17lbs. High quality parts. We recommend this system and company to anyone who has a well. We have had it running for a full year now, through all types of weather with no issues. Love it! read more

We installed our RPS 400 system over 4 years ago to keep a stock tank full. It has performed great running every day the sun shines. After four years of running several hours a day the helical pumping mechanism started to wear and volume was reduced. We contacted RPS and they sent out a replacement. It took less than an hour to pull the pump ( @ 130ft) and replace the helical mechanism. Up and running again at 6gpm. Madison provided great customer service. Decided to do a volume upgrade and visited with Carmen who answered all our questions and sent out the required solar panels and hardware. Can't wait to get them installed. Thanks again RPS, Madison & Carmen. read more

Outstanding customer service. Absolutely no pressure from sales people, who have a lot of technical knowledge. Instructions for DIYers and professionals are excellent in enclosed manual and Youtube videos. I recommend this company to anyone who needs to pump water for livestock or off-grid homes. read more

I ordered a $10,000 dollar system to pump water from my pond onto my field. After putting everything together, the pump wouldn't work. It takes several days to hear back from anyone from the customer support team, and once they decided they couldn't walk me through a simple fix, they just stopped answering my calls and emails. I've never been so disappointed with a purchase in my life. Buyer beware with this company, they'll sell you a water pump but deliver a pile of garbage with no apology read more

First, I don't much like complaining about things, but in good conscience, I can't allow this company to continue doing business as they are without at least giving people a heads-up. The original 1 star review has been updated based on subsequent interaction with the company (scroll to the bottom to see the update). I purchased an RPS solar system to run the water for our house and garden. The total price of their package was about $3500. It's expensive, but considering we live in the Pacific Power shut-off zone (a scheme they use to shut down large areas to prevent wildfires), I was not overly concerned about the price. The first issue came with the manual. It's probably the least understandable manual I have ever tried to read. I ended up hiring an electrician to install the system because the manual was completely unhelpful, and I could not get a response from RPS technical support. When I called them the first time, the technician was just as clueless as I was, to my surprise. He explained that he was new and that he would have a senior technical support agent call me back shortly. That call did not happen until some 3 weeks later. During those three weeks, I called multiple times, as did my electrician, but no one would answer the phone. When I finally got the call from a knowledgable RPS technician, he informed me that there must be a bad part, and that he would ship it out immediately. The company agreed to pay for my electrician to install it, which sounded reasonable. Now, here is the rub. Because their support team would not return my calls, I hired an electrician, who spend several hours trying to get the system to work, resulting in a hefty bill. When I told the RPS senior technician about that bill and requested that their company pay for it, he said, he apologized for the lack of return phone calls. He explained that the issue was due to a shortage of technicians (someone quit, it seems) and that it couldn't be helped. He then went on to explain that he asked the owner if the company would pay for the electrician that I hired during the time when RPS was not helping me. The owner told him it was not their policy to pay for that. The end result is that I lost a lot of personal time, energy, and money on this issue. Their policy is that they demand their customers to pay for their mistakes. But wait, it gets worse. They sent out the part, which arrived about a week and a half later and they scheduled my electrician to install it at 8 AM this morning (the day of this review). The electrician showed up promptly, expecting to be guided through the installation process by the RPS technician, which was the plan that he detailed to me on the phone in our last conversation. The electrician calls the RPS support line as he was instructed - nobody answers (as usual). Two hours later, the RPS technician calls me to begin the installation process. Why he called me is beyond my comprehension. They are paying the electrician, who they hired to be at my place at 8 AM. Why didn't they call the electrician like any competent person would do? I suspect you guessed it...the electrician was not able to solve the problem and had to move on to other work... I still have a dysfunctional RPS system that I have paid heavily for in time, energy, and money. AND it still does not work. What are the odds that they are going to get the electrician back out here any time soon to solve the issue? If I had to place any money on it, I would bet against RPS. As an owner of a business myself, I know that there is a huge price to be paid for poor service--even if I can't immediately see it. RPS saved themselves a couple of hundred dollars by not paying for the electrician I hired as a result of them not returning my calls, a price that they should have covered if they had any integrity. Their unwise decision motivated me to write this Yelp review. How many potential customers will they lose over the life of this review, nobody knows. But I bet it's going to cost them A LOT more than a few hundred dollars, and that is how it should be. If you want to work with a company that respects and supports you, you would be wise to look elsewhere--avoid RPS Rural Pumps. Update: A few hours after posting the above review, I received an email from RPS apologizing for the many issues. They admitted their fault and ultimately did what they could to rectify the situation, which included a partial refund, sending out parts to correct the issue, and some new batteries (an upgrade). The system seems to work swimmingly now! I feel that this company has been hit hard by Covid-19, and they may be suffering from a lot of subsequent disorientation and lack of organization. That said, I believe their initial lack of support and some of their early poor responses to my phone calls made the situation far worse than it had to be. With time, I hope they will be a great company with a great product for society. Updated rating: 3 Stars read more

So I got a faulty unit, solar controller was not charging the batteries. Opened a ticket, was ignored for an entire month. Initiated a call to support, was assured I'd get a call back, never happened. Was then asked to troubleshoot by performing tasks that would put the voltage over the specs in the manual, was assured it was ok. Sent results, completely ignored again. We have to leave the property, ticket has been open for almost 3 months, I've spent my time, money on gasoline, test equipment, and another solar controller to replace the functionality of the faulty unit, only to be ignored once again. If your equipment works, you'll probably be fine. But their QC is obviously lacking, and if you have an issue, you may get the treatment I am getting. Do not buy from these people, that don't have any consideration for your time and money. I don't think they are going to last given this kind of customer service. Update 10/10/2023: I was finally contacted and have been offered a refund on the unit, have shipped it, so all is not lost. I've updated from 1 to 3 stars as a result. I've been assured that this kind of response (or lack of) was not normal and that they would fix it in the future so being ignored won't happen again, apparently was due to some internal lack of communication that was unusual circumstances. read more

They sold us a system that did not work. Pump was not designed to fill our tanks. Spend thousands more to have pump removed & replaced. They let us keep the solar panels & wireless probe which went out after a year. Had to spend $500 more to put in wire and conduit to tank float. No customer service at all! read more

This by far has been the best experience I have experienced in a long time. I was having issue with my pump and the trouble shooting and the time spent over several days doing everything they can to help me get this working again. Megan and the rest of the team couldn't have been more helpful, understanding and ultimately backing their product and replacing our pump. The fountain looks beautiful and is running perfectly. Anyone looking for a new fountain for their pond I would highly recommend RPS Solar Pumps for sure! Thank you for getting me up and running. read more

I liked this business as got great customer service from Rylee when tracking the pump order when South Dakota got 72 inches of snow this month, April 2023. Really appreciated free shipping and will save money using this solar pump for cattle and wildlife can enjoy a drink without the tenant having to go on 4 wheeler and use generator to pump water. read more

I must say that RPS is the nicest and most pleasant company that I have ever been a customer of that has completely left me hanging. I am an off grid customer that that been completely unable to get their customer service to be timely in there responses and action. I have had 2 of eight panels fail. Due to a lack of attention, I ended up taking them to another solar dealer to verify they were unusable. It takes literally weeks between text responses, and recently I had accidently soaked my phone and had no text thread to refer back to, I sent an email that remains unanswered weeks later. My ability to produce water is so compromised in a Midwest drought that I must constantly use a generator. I could have purchased a standard well pump if I was going to have to use a generator every day. They originally helped me quickly with another issue. Since that time, RPS has been considerate, seemingly knowledgeable and "MIA" In hindsight I would have just saved the trouble and install a standard 110v well pump. I don't really know what to think of this company, great concept and a serious lack of delivery. read more

Company doesn't stand by its product. Purchased two solar fountains for our lake. Both had plastic connectors, both pumps fell off (we were able to retrieve one). The other we had to spend another $500 for a pump, waited a week and they didn't send it. Looking at the connectors, there is no way the plastic can hold the weight of the pump, defective design that they don't stand by. $2000 a piece this company is a scam who only lists their own reviews that they are approve. read more

We live in Northern Nevada. They were so easy to work with over the phone. Great customer service, the pump was super easy to find online. When we got it through the mail it was a easy to put together. Couldn't ask for a better experience. They are awesome!! read more

My windmill went out on us this fall and I called RPS to see what they could do for me. The sales team answer my call we talked about all the different characteristics of the well. My issue was my well case collapsed and my sucker rod got stuck down at the bottom of the well. They recommended the RPS 200 kit. I had plenty of water above the equipment and casing where the issue was thankfully. It was going to cost around the same for a well service to come out and fix the problem and get the windmill going again. So I bought the system, free shipping, super well packaged despite UPS using it for a football on the way here, and everything looked great. It was built of stainless and aluminum components. Install was a breeze with one of the best install manuals and lots videos to watch. I'm really not much of a DIY person but all the media, sales and technical support gave me the confidence to do this with my husband on a Saturday and now after three months my horses and animals have their water topped off and we're getting more out of the well than the windmill ever produced. When our well pump for the house finally goes out I'll definitely be reaching out to RPS because the sun we've found appears to be more consistent than PG&E. Big shout out to Val for working with me on this. This was a big purchase and her patience with me answering all my silly questions was the antithesis of the pushy salesperson cliche. read more

They deserve negative stars and might be getting a lawsuit. I ordered a large system to run my 230 acres off-grid ranch from RPS Solar Pumps. They sold me things I didn't need, sent the wrong parts several times, sent the wrong manual, didn't program their inverter properly, the engineers always seemed clueless to their own "supposedly" unique equipment, saw drinking and empty beer cans every time I went to their warehouse to correct their errors. I was utterly shocked at the ineptitude of this corporation. They don't know ranches, don't care about your business, and basically just shit on my livelihood and family for about 2 months. I was never able to pull a single watt of power, was out countless time, energy, and money. Every water tank was empty when Bearfire came through. Lost my new tractor, home, trucks, animals everything ...... no water to protect anything. Nearly died. It's a disgrace and dangerous RPS Solar isn't seen for what they are. I've reached out to them since the fire. RPS never even replied to my emails. They've been a ghost, probably drunk, and laughing at their bank statements. read more

I ordered a pump about a year ago. It included a well pump and the tankless pressure pump. I live in Washington state at an elevation of about 3600 ft. It took a lot of work to get the off-grid site prepared but RPS was there all the way for us at every step. They were always very courteous and I was able to talk to the lead engineer Andrew many many times. He sent schematics and helped me design a special system for that elevation. Normally, I would have had to use 12 solar panels that were 100 Watts each. But with Andrew's help, I was able to reduce the number of solar panels to only four 310- watt panels. This was a real space saver as I wanted to put the panels on the sloping roof of my pump house. Each time I called, they would return my calls or they would answer directly. Not only were they always available but they were always very courteous and professional. I called them so many times that I almost got embarrassed at my frequency of calling, but I needed their help and they never were upset or acted irritated but always were very helpful for me. The engineers helped me to design a system that ran the solar energy into the inverter with the inverter charging the batteries and the batteries running the pump controller and providing 220 power for the tankless pressure pump. It seemed very complicated to me and I was so glad they were there to help me. Normally, I never write reviews for anything. But their service was so outstanding that I am happy to give them the top rating possible. -David from SE WA State read more

My husband and I have been ranching for 20 years and working with RPS for 4 now. It's rare to meet another company like this one. They remember me and my husband when I call, remember the 4 different wells and projects I have done (all working great by the way!) and each of the model numbers I have. They are as friendly a company as I've just about ever dealt with. We had an issue last year with one of the pumps and I had a tech on the phone that same day and was up and pumping an hour later, with a free part in the mail that it turns out the cows had chewed without me knowing. They didn't even charge me for that. I'm super impressed with everyone - they seem to not only know solar and water, but they help me problem solve how I am going to keep all these stock tanks full with an old well, a little spring that is really sporadic these days, an old windmill well and a new well that we bit the bullet on and had drilled last year. I also am super grateful of the package they put together with pipe and wire bundled together as it has made my life so much easier the last few times. No home depot runs. Everything together in the truck to go way out there. For the mounting the panels the last few time (the second one we had a windmill to use as a structure for the solar panels) I did need to get 4" pipe which took some time to source locally. Ended up having a neighbor that had some but a few towns over had a pipe supply place that had it, I just didn't want to drive over there. But all good there as it was easy to install the panels once I got the pipe in the hole and upright though I forgot my level so its leaning a little ha! Anyways, I wrote a novel here but I just wanted to say thank you to the RPS team. I look forward for many more years ahead as I grow my cattle company and expand to more pastures and more water sources. read more

I put the Pro 1000D system. It works great. Straight forward to install and the support during the installation was very attentive, helping me adapt the pump to available resources. read more

Have spent over $8000 with this company since July of 2022. Most customer service people very friendly, but not very knowledgeable in thier field in my opinion. Purchased a 60gpm system that has only been producing 30-35 gpm have replaced the pump now 3 times and the controller twice under thier guidance. No change at all still same numbers. I am now getting excuses from the manager Kayla stating this system will only produce 35gpm. Then why would you ever send out 2 Pumps and 2 controllers?? Engineering department had all numbers and told me this system should be producing alot more warer than 35 gpm as its there 2000v pro high volume kit. Pump curve states 50-60 gpm thier website states the same for this kit, the sticker on the pump says 60gpm. Now there to the point where they won't respond to my emails and have left me with now help whatsoever. I have opened a case with the better business bureau, and will add reviews on every site I can to let people know don't trust your hard earned money with RPS SOLAR!!! read more

Hello, This is my take on RPS Solar Pumps. You will not find a better company with their first rate Service and High Quality products that they provide. They worked hard with me on my 200'+ well and would not stop until I was up and running. I wish I knew about them when we lived in the state of Kansas. They have everything you need for rural farming to off grid systems. Remember water is life for you and your livestock no matter where you live. Make the right decision the first time with RPS Solar Pumps. Richard O. Washington State. read more

We did are research into this company and thought we were dealing with professionals. We knew we had a 1.5 hp pump and to this day according to the video on their website the 3k system would run it. We lost power and not only did it not run the pump but after we got power back the system wouldn't reset and allow us to get water. After dealing with them for over a month trying to figure out what was wrong we found out several things. 1. The solar panels were not drawing any power. The monitor never changed. 2. They told us the 3k would run the pump but it would not start it! What good is that? They told us we should upgrade to the 6k but when we got the quote to upgrade they wanted another $3000. They wanted us to go from 2 batteries and 3 panels to 12 each, which I don't know if they notice, was a bigger package then their 6k. We are sending back the whole system back and they are actually are charging us shipping even though the system never work. Nothing but a headache since the day we had it installed!! read more