1. RPZL

    1. RPZL

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    New York, NY

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    RPZL

    3.9 (219 reviews)
    Closed 8:00 am - 7:00 pm
    Updated 3 months ago

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    Services - RPZL

    Hair extension coloring

    RPZL Photos

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    My experience with RPZL was not one I can recommend. TLDR version: This business seems friendly and a tad aggressive before they get your money, but once they have it you are not relevant and they don't care if the job was done well. I had extensions for a short time, which ended up ripping out and destroying my natural hair. The owner was unresponsive and unhelpful in the process. I was excited to get keratin extensions and booked with their "top stylist". From the start, a few things were not great, but I rolled with it. 1. The color did not match my hair despite sending photos ahead of time. I was told to "tone it myself". 2. I booked a half head which I thought was enough for my thin hair. I was upsold to buy the full set for $1000+ upon arrival. Half was used and the stylist appeased me by saying I could keep the rest for the next appt. However, when I returned for them after using the restroom, I was told they were "thrown out". 3. I am not fussy about salon experiences. I expect average service at high turnover place. However this was an uncomfortable, unfriendly experience. They stylist was noticeably condescending as if I didn't know anything about hair or what I wanted bc I was new to keratin. At the end, she was weirdly pushy about the Venmo tip and hovered over me until I sent it which made me uneasy. (I always tip) I still was happy to have my extensions and wasn't fussed about the experience. The texture was unruly when I left but I figured I could fix at home. After leaving, I texted the stylist a simple question and didnt respond, despite being very responsive pre appt. Within 2 weeks my hair was very frizzy. They were supposedly remy hair but the texture felt synthetic. When it got unmanageable I emailed the owner for advice. I also expressed concern that a few extensions fell out in the first two week, taking my real hair with them. She offered no advice, but said it must be "my fault because no one complains about frizzy extensions" (clearly is not true based on other reviews). The suggestion was that I come in to get it styled. I returned despite living far away, was treated like an annoyance; the stylist said the only solution was to cut the frizzy extensions. I left with hair that was 4 inches shorter and the same length as my natural hair, completely defeating the purpose of $1000 extensions. I asked to replace the few that fell out ; she said that it was normal to lose a few but couldn't replace them because she had none on hand. She confirmed i was caring for them properly. Essentially I drove 4 hours for a 10 minute appointment and left with a lot less hair. Upon following up with the owner she said she couldn't do anything and I should just take them out since they were "almost ready to be removed anyway". (It was a few weeks in and these are meant to last 3months+) A few weeks later after 15-20 fell out and ripped more of my hair, I reached out again to Lisa and essentially asked if they could just take them out. I got no response. I at least expected they would take them out for me but they still charge $220 for removal. I went elsewhere to get them removed and the stylist was appalled. She explained the bonds were way too large/heavy for my thin hair ,too close together, and RPZL should have fixed it immediately after the first fell out. It took hours to get them removed since they had started to mat. I left that appointment with about half of my natural hair and really devastated. I obviously did not count on losing my hair in this process and now have bald patches and broken hair all over my head. It will take years to grow back. No one gets extensions because they have hair to lose. For now I'm using luxy clip ins and super happy with the texture. This is not a business I would revisit or recommend to anyone. I'm sure they treat their high profile clients better, but normal clients its horrendous. The owner clearly goes AWOL whenever people raise concerns. It's a very unprofessional response when people are paying thousands of dollars for a service.

    14 hours post blow out!
    Mindy T.

    Lisa was absolutely amazing in helping set us up with our appointments. I've had blowouts all over the city, but will never go anywhere else again. Thank you, Lisa and RPZL team!

    This is my "updo" immediately arriving back in my hotel room from the salon. I had asked for a bun... not sure what this lopsided mess is.

    DO NOT COME HERE!! I had a terrible experience at this sham of a business. I booked an updo for an event. I corresponded multiple times via text (iMessage specifically) with Lisa Richards from the salon about my appointment, the location, etc. When I went in for the service, there were some stylists working but no management or front desk. My "stylist" washed and dried my hair and then I showed her a photo of what I wanted. It's attached. It's a romantic, loose bun. She got to work. Immediately, I was concerned. I could tell from looking straight on at the mirror that whatever she was doing was a hot mess and not at all what I wanted. It was lopsided and messy from the front. I kept asking her to let me see what she was doing in the back as I had a sense we needed to regroup and start over, but she insisted I just let her keep going. Multiple times I pointed to random bulges on the side of my head and asked her what it was and she just kept adding more and more pins. You can see from the pictures that at no point did she even create a bun shape. Hanging down on one side of my head there is something circular sort of resembling a bun... but why is it on the side? What shape is the hairdo I got? It's like a messy beehive? It is so terrible. I knew how bad it was while it was happening and when it was done, but the stylist had made it clear that she didn't have time to fix it and there was no management, front desk or other staff there for me to discuss with. I just had to walk out dissatisfied. When I got back to the hotel and met up with family and friends, everyone broke out laughing at how bad it was. I immediately had to take it out and was forced to wear my hair in a ponytail for my event as I didn't have time to do anything else. Within an hour of the end of my appointment, I texted Lisa Richards in the text thread and said I was completely dissatisfied with my service and requested a refund. I sent a whole bunch of photos of my hair. I have texted and called multiple times and have been ignored - the business won't communicate with me. How gross and unprofessional. I would caution anyone to stay away!

    Allison S.

    This place was a strong 5 stars until they moved to their new location - now within a different hair salon. It's still great - but I just preferred the original location. I also liked the products at the old spot better, but whatevs. I'm still a huge fan and will continue to go back for blow outs often. Dori & Stephanie = the best. I have a LOT of long, thick hair, and both of them can give me an epic blow out in 30 mins or less. Great things they do that all blow out spots should copy: - Appts available for 7am = genius. Nothing feels better than a blow out before work. - All stylists accept tip over Venmo - Online booking = easy - They often do bundled packages on Gilt which I'm a huge fan of Dori did my hair for my wedding and I've never looked better. Don't take my word for it - peep these perfect locks in the photos below!

    Amazing blowout with Stephanie.  She took fantastic care of my extensions.  I'll be back!

    Stephanie did an amazing job on my blowout. She took fantastic care of my extensions and I'm thrilled with how wonderful it came out! I will definitely be back next time I'm in the city.

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    2 months ago

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    7 days ago

    Stephanie is phenomenally talented. Her precision with extensions and her exquisite, long-lasting blowouts are not to be missed!

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    1 year ago

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    5 years ago

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    1 year ago

    Stephanie was so helpful and understood what I wanted without adding bits and making it complicated.

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    3 years ago

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    7 years ago

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    6 years ago

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    3 years ago

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    2 years ago

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    2 years ago

    The best! Talented staff , amazing extensions. Speedy and efficient. Love the location.

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    2 years ago

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    8 years ago

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    3 years ago

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    4 years ago

    Service was not provided. Hairdresser was not available at appointment time. I am waiting for reimbursement for pre-payment of service.

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    9 years ago

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    4 years ago

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    3 years ago

    The techs were both super friendly and did a great job. We had to move the appointment a couple times and they were very accommodating.

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    Page 1 of 6

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    Review Highlights - RPZL

    I wish Stephanie would move to California because no one else can get my hair to look so beautiful and last for days!

    Mentioned in 33 reviews

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    Luxury PR Hair Extensions Suite

    Luxury PR Hair Extensions Suite

    5.0
    (9 reviews)
    0.3 mi
    $

    Got extensions put in to lengthen my hair and they look amazing!!! Kaliopi and Anh both worked on…read moremy hair and used a combination of fusion and sewin wefts to match the thickness of my hair and the length I wanted. they took almost 6 hours to work on my hair and not once did they seem as though they were rushing to finish. both hair stylists took the time to fully figure out the most natural way my extensions could fit into my hair and gave me helpful tips on managing, washing and even sleeping with my new extensions. kaliopi even gave me a little extra hair because my natural hair was so thick! both Kaliopi and Anh were very sweet to chat with and i was given complimentary tea and coffee which was a nice touch. will definitely be coming back! the only issue i had is the length of the hair. i wanted a couple inches longer than what i have now but Kaliopi said it would be best if i had this length now because it would look most natural. next time, I definitely want to go longer!

    Wonderful personalize experience! Kaliopi was extremely knowledgeable. She helped me decide the…read morebest hair extensions and style given my hair. I loved how comfortable and welcoming she made me feel. I left my appointment with gorgeous hair that feels life changing! I've never felt more confident about my hairstyle as I do now! Loved the entire experience! I highly recommend going to Kaliopi!

    Photos
    Enjoy your summer with @virginiavarinelli 2018 fashion and style @chanelofficial
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@theuglytruthv
    Enjoy your summer with @virginiavarinelli 2018 fashion and style @chanelofficial @theuglytruthv
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    Verginia Varinelli photo shoot @chanelofficial @chanel www.theuglytruthv
    Salon SCK

    Salon SCK

    4.8
    (230 reviews)
    0.2 mi
    $$$
    Luxury
    Walk-ins welcome

    A GEM OF A COIFFURE TUCKED ATOP FIFTH AVENUE:…read more I came across the SCK Salon during this summer. It's a little beauty gem tucked away on Fifth Avenue close to Saks. The salon interior is lovely and an experience in of itself: a pristine white loft on the fourth floor. It's well-designed, minimalist and sun kissed, making for a bright and lovely experience. The salon staff are efficient and so pleasant making the overall experience a boost to your day. I had a single process (with Tam) and cut (with Chen). Both were done professionally. Tam is such a pleasant and kind coiffure. Chen does an amazing blow dry and is a very talented hairdresser. He does good haircuts too. I cannot recommend both of them enough after the pleasant experience I had, right down to the thoughtfully prepared cappuccino and biscotti for their clients. The one thing that places this salon in my favourites list is the fact that they use Kerastase products which are really so agreeable with my hair type and have been a product that I have used since my 20's at hairdressers around the world. The Kerstase shampoos and conditioners brought back such nice and happy memories ... The prices range from USD 165-200 dollars for a single process. About USD 155- 258 dollars for a cut and USD 67-150 dollars for a blow dry. The only thing I would change or ask more of at this salon would be music, music, MUSIC! It's always great to have some tunes playing in the background as you get pretty or prettier, as the case maybe. Enjoy your time at Salon SCK. It's a dream to have your hair in their good hands.

    The salon has a cool, modern and clean vibe. Highly recommend Alice Peele. She is amazingly skilled…read morewith an artistic eye. Ms. Peele was very attentive to my requests, she listened, and then she creates a lovely hair cut and style. PS I met up w an x(always remained a friend) he was very complimentary and Amorous to boot. Thanks Alice!

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    Your safety is our number one priority!
    Your safety is our number one priority!
    Salon SCK
    High End Hair Salon NYC - Fifth Avenue

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    High End Hair Salon NYC - Fifth Avenue

    RPZL - hair_extensions - Updated July 2026

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