I have only good things to say about Spa Keepers. Jeff and his gang have kept my 24-year-old…read moreSundance spa running far past its normal life span, and I have found their billing fair for the work they do. I feel lucky to have them when needed to keep my spa on "life support!"

I originally contacted Spa Keepers in late 2015 to repair a Sundance spa that had a burst pipe from…read morea previous winter. The tech was very pleasant and easy to work with. He diagnosed the issues and found a number of items that needed repair, including a heater and some piping (all damaged due to the freezing). The parts were ordered and although originally came in wrong (causing a re-schedule), they did finally come out and in late October and repaired the tub. The repairs went fine. The tech showed me all of the parts, made sure the water levels stayed up, etc. We had an old filter that he cleaned off and said would be OK to use as we were not going to be using the tub for the foreseeable future, we just wanted it repaired and running. The tech made no indication that the filter may cause future issues. (Note: The tub was never used during this entire time and the cover was kept on) I spot-checked the tub over the next few months --- the second time I checked about 2 months later -- I noticed the temperature was recording about 15 degrees below the set temperature. Everything else seemed fine. I checked the settings and left. The next time I came the temperature was back to the set temperature and all seemed well. About 2 months later I noticed the same problem again and so I called Spa Keepers and informed them of the issue and mentioned we just had the heater replaced. I also gave them full details of the situation in advance, in case this would trigger possible solutions ahead of time or in case they needed to bring a part, etc. I have them flexibility to choose whatever time was convenient for them, as the tub was outside. A new tech game and after some inspection determined that the filter was causing the heating issue -- he said that the fact that the filter was clogged or had reduced capacity, it was reducing the flow and so the tub could not properly heat. He indicated they could order me a replacement for approximately $95 + $10 shipping but did not have one on hand. A few days later I received a bill for a $90 service call + $115 for the first hour of service. I politely wrote in asking if they had any leeway to adjust the bill down as no service really needed to be done... and that I was never warned that the filter should be replaced or it could cause this issue -- and was never asked when I called for the follow up if I had tried changing the filter. Janessa wrote back: "Our previous service visit was on 10/27/15 so the filters are not in the same condition as they were on your 3/7/16 appointment. It is important to clean and replace your filters as needed." Our tub was not used at all during that time and we were told it would be OK to use the existing filter. We also never experienced this problem with the tub in 10 years of use. I also received a "non-apology" (basically apologizing that you feel a certain way): "We do appreciate your business and apologize if you feel that you were not given the information you needed regarding filter maintenance." While I did not expect them to eliminate the bill, considering I had just spent ~ $1500 in overhauling the tub and was not warned the filter would cause this issue, even a token gesture saying "you know, since we were only there a few minutes we will waive part the hourly fee" would probably have sufficed. Instead they doubled down on their charges -- "Our minimum charge to come out is $218.02 regardless of the result of your visit. " Now contrast this to a plumber that came out to repair a leaky drain cap on a shower -- the plumber arrived, looked at the drain cap and said "I'm not going to charge you for this -- take a screwdriver and a hammer and tighten the plate and your problem will be solved for free". In Summary: Spa Keepers original service tech was great and personable. Their customer service handling of situations is lacking and I avoid companies that don't make reasonable accommodations based on situations. As for whether replacing the filter will resolve the issue, I don't know -- I will update this in the future.

Can't say enough about our hot tub! Our meeting with Lance was excellent! He was knowledgeable…read moreand dependable, and great at helping us pick the right hot tub for our family! He was with us every step of the way to get our tub up and running; and he was so helpful when we called him with questions after the install! We are enjoying hot tub time with our grandkids who come to visit just a little bit more! I would highly recommend Factory Direct Hot Tubs to anyone!! The Merc's

I saw the FB Ads, and wanting a Price of Factory Direct Hot Tubs. FUNNY!…read morethe pictures in the ad noted from $2,995. Not the Pictures on the Ad, but the $2995 was like a small dog pool with a couple of sprays. I realized why the dude did not want two people at the same time. He did not the answers from my Question. Fast Speaking the trash talk and completely misleading. I was over my head, with the dude Travis has more Pos talking about Everything........misleading the ads!!! As Travis said, this is like a Auto Dealer, "I have to 'from began' . and then up buy. Those pictures you saw with $2995, no........The actual prices of $4500 to $7,000, Every Price I saw are the Same Retail prices in Cape Girardeau, MO. Fast Speaking the Trash, and misleading and lost of PUFF........the price he quoted one, hell, the store in Cape has the same price. Factor Direct! HAHAHA. I will purchase locally instead of the Puff.

Great selection of everything you can possibly think of for your pool or backyard. It is…read moreconveniently located on the Post Road with plenty of parking right in front. There was a large variety of unique patriotic items for the backyard. Overall, the store is somewhat unorganized and cluttered in specific areas. Some of the staff could also use a positive attitude refresher in dealing with the public and especially with their Customer service.

been with galvin pools for many many years staff is great & Truman knows everything about pool…read moreproblems

Great service and excellent work, used them for several years now to winterize a summer cottage.read more

I found the plumbers (including the owner) to be very inefficient with time, which is very…read moredisappointing when you are being billed by the hour. More time was spent chatting to each other, taking lunch (which was included in their time), and driving back and forth for parts (4 trips in a 3 hour span - I would assume you would need no more than 1 maybe 2 trips back and forth) than what was spent actually fixing the problem (bad wire going to my well pump). Not to mention there is a huge mark up on parts (he quoted my $800 for a well pump that is less than $250 online). They were also not very respectful of my house walking all over with dirty clothes and shoes and being loud enough to wake up my baby multiple times. Needless to say, I would not recommend them nor will I be using them in the future.

I found it very difficult to receive service. After emails and phone calls there was no response…read moreto my request for service. I am still waiting for a call back Signed Disappointed

They've been much better with responding and addressing questions and my few issues. Thanksread more

I have used LGB Pool Company for my opening and closing for 19 years. This year their customer…read moreservice quality has been nothing shy then unacceptable, the boys as Gardner refers to came on time to close the pool, my wife and I were in the water enjoying the last day of it being open. The lead guy suggested we can continue to enjoy the pool as it was a gorgeous pool day and said it was no problem for them to come later in the afternoon. When they failed to show up I contacted Gardner who was as rude as I ever heard him not only to me but to my wife as well, denying his employee ever said that, and as a result of the delay he was not able to come till 3 weeks later. My wife who usually never get involved with contractors simply could not bear to be subjected to his abuse and grabbed the phone to verify what we both heard earlier from his lead guy, after all if we were led to realize that it would have delayed the closing by 3 weeks we clearly would have got out of the pool and let them close it. Gardner's vulgar voice overpowered my wife's and he eventually hung up on us. What an incredible customer service oriented act. Needless to say I regarded this incident as the last encounter with this company. In short to sum things up, I strongly advise anyone to refrain from subjecting yourselves to this horrible abuse. Stay away from doing business with Gardner and LGB.

I've dealt with LGB Pools for more than ten years. They provide an exceptional level of competent…read moreand dependable service. Today, our pool was losing significant water and I could not find the leak. Jake came right over with his SCUBA diving gear. He located the leak and had it repaired in 20 minutes. I really appreciate being able to depend on the guys at LGB to help me out when I call with a problem. They also did a great job several years ago when we had the liner of our in-ground pool replaced. I highly recommend LGB Pools.

Susan has helped us with decorating our home and she is great!! She has a great eye for color and…read moredetail. Susan always goes above and beyond!

After a devastating flood that destroyed several of my window treatments as well as some furniture,…read moreI was overwhelmed. But Susie came to the rescue. I totally relied on her extremely good taste for the design, and she created simply stunning window treatments in both my dining room and master bedroom. She also did decorative pillows and other slipcover items as well as repairing several other sets of window treatments. Because of an illness in my family, I was unable to give her much direction, just told her what I needed, and she ran with it. She also hung up all my pictures and artwork. Most important, she was so nice to work with, and so supportive during a very difficult time. Her work is exquisite, with great attention to detail. She really takes time to understand what you like, what you're trying to achieve, and how to work with what you have already. I could not recommend her more highly.

We have been using Blue Wave since 2006. Bob cleans and services our pool. He is fantastic!!!…read more Never an issue and they are very attentive. I will never use another pool company. Thanks Blue Wave Tracey & Dean from Bethany :)

Very nice people. They have a small retail storefront operation for selling pool and SPA supplies…read more They had all the chemicals and treatments I needed for my SPA. They are mainly a pool service company. They only service the Artesian brand of SPA.