Of course being a smart consumer I shopped around when we were in need of replacing our pool…read morefilter, pump and converting to salt water in our pool. Out of the many local stores I checked for quotes/prices. Leslie's in Wallingford CT was BY FAR the most organized program/service department, helpful, and friendly. Also the most affordable. At other stores I had to take pictures of price tags to get an estimate and I was also told at other stores they couldn't give me an estimate for the job until they went out to DO THE WORK! Sorry but this family is on a budget and before we decide WHO will do the work we need an estimate, NOT when you show up to do the work! That's not how things should work. So anyway John from Leslie's service department came out provided a WRITTEN estimate and Mary the store manager has gone out of her way to try and remove obstacles to get him out here for installation. I haven't seen amazing customer service like this in years. Every time I go into the store for just a water test I am thrilled and amazed by the knowledge of the staff and enthusiasm to help and care about us! Just, thank you! That's all I have to say! I hope this makes it's way to the staff there at the Wallingford CT store! I want them to know how appreciative I am! Sara Cozza

I have been working with Leslie's Pool Supplies in Wallingford for about 4 years, and they have…read morebeen very helpful for our fiberglass pool. All the staff has been helpful, though I have worked with Mary and Angelo the most. In addition, John, the technician who opens and closes our pool, is always helpful and pleasant to work with. Just a great company. Mary answered the phone a few minutes after closing, which was so great and helpful for me! All the employees are pleasant and informative. I'm very happy to have them.

I found it very difficult to receive service. After emails and phone calls there was no response…read moreto my request for service. I am still waiting for a call back Signed Disappointed

They've been much better with responding and addressing questions and my few issues. Thanksread more

We have our Can-am serviced at Hunters. The staff is very…read moreknowledgeable and their customer service is top notch!

Been a customer of hunters for over the past 30 years. Had three pools installed by them along with…read morevarious other services and chemicals bought over the years and have never had an issue, in fact anyone who is interested in the pool, I always refer them to Hunter's pool center. However recently I had to deal with the parts department on a very simple part . Was told the part was being ordered and I would be contacted when it was available. Over the past month and a half. I left two messages regarding this and never received a call back. Finally got a hold of the parts department and was told that the part was discontinued and that's why I never got a call. To me that is not acceptable customer service. On top of that the person I spoke to in the parts department was extremely rude and condescending. I'm extremely disappointed with how this was handled and as a loyal customer would expect more from a small family business.

I had several people come to my house to look at my pool and Jeff was spot on in seeing exactely…read morewhat we needed done. He explained everything in detail, made some suggestions we were very happy with, very good price and his team came over repaired pool and replaced a new liner in one day. We found Jeff to be professional, honest and respectful. We have already recommended him to several friends who are in need of pool services. Thanks Jeff and his team for a great job!!!

Jeff, and his team from Blue Sea Pools and Spa, replaced the liner on our pool. Jeff is very…read morefriendly and really knowledgeable. The job was done in a day and Jeff returned the next day to do the final installation on our above ground pool. I would definitely recommend Blue Sea Pools and Spa.

So since lia left I stop going in to brothers pool John rises up the price every time you talk to…read morehim. I went in there last week to get a liner and a filter. Danny was amazing give me pricing great customer service he even showed me and my wife how to keep our pool heated with cover solar. John came in from out the back took over the conversation from Danny and tried to charge me 3 times the almost then what his computer stated. This is my last time shopping there.

This is a note of caution to anyone who wants to do business with them. The owner, John I think his…read morename is, is unprofessional, rude, condescending and lies on your face, let alone overcharging you. I am taking this company to court for fraud.

They will sell you a fireplace but the service is terrible. They no longer service my stove. I am…read morethinking of replacing my unit and this place is not even in the running. Beware! You wont care after they get your money.

still upset with these people. the sales people (Mary) will tell you what ever (lie) to get you to…read moreput a down payment on one of their products and care less what happens after that. was tokd toreplace old Vermont casting would have no need to change old stove pipe or venting system, well that was a big fat lie, had to change the whole installation to accommodate the new stove. $1000 more!!! G then they wouldn't tell us how to run it, they wanted us to pay a teck to come and show us how for another $300, had a faulty part, had to replace that for another $309, just goes on and on. I wouldn't let anyone I know do business with these people , not a family member for sure, not a friend on a chance, and not an enemy for any reason. Go to any other place, however bad the worst could treat you, none could hold a candle to Superior hearth and Soa

We've been dealing with Tanguay pools for 30 years, Dave just recently installed our 2nd liner,…read moregreat job working through issues with pool light leaks! They're the best!

Tanguay Pools is without a doubt one of the premier pool installation and service companies in…read moreConnecticut! We have been doing business with Tanguay for close to 20 years and have always been thrilled with their products and service. Recently, Dave and his team installed a new liner in our pool. The entire process was flawless from start to finish and our pool looks like it is brand new! The Tanguay team is always professional, polite, detailed and thorough in everything they do! Great company to do service with! Stan & Jackie St.John

Poolscape built our pool years ago and the heater is broken more often than it works and the SPA…read morehas NEVER worked. We have called repeatedly and the spa continues to not function. The heater fails a few days after they "repair" it. After this huge investment, all we want is a pool that functions but Poolscape can't get it right.

From the owner: Poolscape Pools specializes in designing and building custom pools and spas with unique features…read moresuch as automation, stone work, spillover-spas, and fountains. We enjoy working closely with each client to help realize your vision. Our goal is to exceed your expectations in building your backyard paradise.

I have only good things to say about Spa Keepers. Jeff and his gang have kept my 24-year-old…read moreSundance spa running far past its normal life span, and I have found their billing fair for the work they do. I feel lucky to have them when needed to keep my spa on "life support!"

I originally contacted Spa Keepers in late 2015 to repair a Sundance spa that had a burst pipe from…read morea previous winter. The tech was very pleasant and easy to work with. He diagnosed the issues and found a number of items that needed repair, including a heater and some piping (all damaged due to the freezing). The parts were ordered and although originally came in wrong (causing a re-schedule), they did finally come out and in late October and repaired the tub. The repairs went fine. The tech showed me all of the parts, made sure the water levels stayed up, etc. We had an old filter that he cleaned off and said would be OK to use as we were not going to be using the tub for the foreseeable future, we just wanted it repaired and running. The tech made no indication that the filter may cause future issues. (Note: The tub was never used during this entire time and the cover was kept on) I spot-checked the tub over the next few months --- the second time I checked about 2 months later -- I noticed the temperature was recording about 15 degrees below the set temperature. Everything else seemed fine. I checked the settings and left. The next time I came the temperature was back to the set temperature and all seemed well. About 2 months later I noticed the same problem again and so I called Spa Keepers and informed them of the issue and mentioned we just had the heater replaced. I also gave them full details of the situation in advance, in case this would trigger possible solutions ahead of time or in case they needed to bring a part, etc. I have them flexibility to choose whatever time was convenient for them, as the tub was outside. A new tech game and after some inspection determined that the filter was causing the heating issue -- he said that the fact that the filter was clogged or had reduced capacity, it was reducing the flow and so the tub could not properly heat. He indicated they could order me a replacement for approximately $95 + $10 shipping but did not have one on hand. A few days later I received a bill for a $90 service call + $115 for the first hour of service. I politely wrote in asking if they had any leeway to adjust the bill down as no service really needed to be done... and that I was never warned that the filter should be replaced or it could cause this issue -- and was never asked when I called for the follow up if I had tried changing the filter. Janessa wrote back: "Our previous service visit was on 10/27/15 so the filters are not in the same condition as they were on your 3/7/16 appointment. It is important to clean and replace your filters as needed." Our tub was not used at all during that time and we were told it would be OK to use the existing filter. We also never experienced this problem with the tub in 10 years of use. I also received a "non-apology" (basically apologizing that you feel a certain way): "We do appreciate your business and apologize if you feel that you were not given the information you needed regarding filter maintenance." While I did not expect them to eliminate the bill, considering I had just spent ~ $1500 in overhauling the tub and was not warned the filter would cause this issue, even a token gesture saying "you know, since we were only there a few minutes we will waive part the hourly fee" would probably have sufficed. Instead they doubled down on their charges -- "Our minimum charge to come out is $218.02 regardless of the result of your visit. " Now contrast this to a plumber that came out to repair a leaky drain cap on a shower -- the plumber arrived, looked at the drain cap and said "I'm not going to charge you for this -- take a screwdriver and a hammer and tighten the plate and your problem will be solved for free". In Summary: Spa Keepers original service tech was great and personable. Their customer service handling of situations is lacking and I avoid companies that don't make reasonable accommodations based on situations. As for whether replacing the filter will resolve the issue, I don't know -- I will update this in the future.

So here we are 4 days before July 4th. Prospect pool started work on Friday and Saturday said…read morewould be back to complete work on Monday. Guess what no show. called tt Chris said this weekend WOW. AFTER JULY 4th. This is ridiculous. Getting very tired of Prospect pools putting us off once again. At this rate we will not have a pool to enjoy all summer. The contract we signed in April gave them till end of June to complete the work. That's not happening. Sorry not sorry just so so so pissed right now

Very nice people and professional! Fixed my problem immediately! Very attentive to your needs !read more