Tried to get appointment in March. Called during office hours. Left message to call me back. No one…read moreever did. Now I think the ulcer has taken over my stomach. Can't get food down. Stomach is too full The office manager there is playing with people's lives. Go to anyone else but this Dr. she won't call you back to make an appointment. Good luck so you don't have to die like this Catherine Denner. Westfield.

Dr. MANDAL is amazing! She is a physician who cares about her patients and makes you feel heard. If…read moreyou're looking for a doctor who values her patients, listens with empathy, and provides outstanding care, I highly recommend Dr. Mandal

As always, Dr. Mandal is a professional, period. Her and her support team are awesome. Dr. Mandal…read morehas been my primary for years and has never steered me wrong. Referrals are just as pleasant as her. Dr. Mandal... great person period.

Love Dr. Shen and his assistant Nicky. I've been seeing Dr. Shen for years. He's taken excellent…read morecare of my health over the years with yearly physicals and other needed medical advice. Excellent with telehealth if needed. I trust his care 100%. So smart and knowledgeable. Nicky is always helpful and is so accommodating. I highly recommend this office to your good health! Cheers and be well.

Shyster!!! Billed for unauthorized Medicare service And sent me to collections!…read more I was in the recovery room at Overlook Hospital after breast cancer surgery. I was having a difficult time recovering from the anesthesia. The staff decided to call my family doctor for advice, apparently Dr Edred Shen was on-call. He arrived at my hospital bed, spoke to me for 5 minutes & had zero advice as what to do. He sent me a bill for $225. I submitted it to Medicare & they said it was ineligible to be paid. Edred Shen sent the bill to a Collection Agency his office retains. I sent his office the letter from Medicare, saying service was not eligible to be paid. Edred Shen continues to send Collection Notices. Obviously, he must bill a lot of patients for services that are unnecessary. He has sent the $225. bill to collections!! I have sent him the statement from Medicare, showing he is not entitled to payment

Unbelievably rigid staff. I arrived 10 minutes late and was told I couldn't be seen. It's ironic…read morethat doctors expect patients to be perfectly on time, but frequently keep us waiting in the exam room for 30+ minutes past our appointment times. This office clearly views their time as more valuable than yours. Save yourself the frustration and find a doctor who treats you like a human being rather than a slot on a spreadsheet.

Horrible experience!!!! You're not even greeted with a hello from the phlebotomist. When my blood…read morewas drawn this morning it was more of a feeling of a stab in the arm. An hour later I have a large bump on my arm. I try to call and it automatically goes to a busy signal so you can't get through. The absolute worse bedside manner I ever dealt with. The attitudes need to be put in place or work where you are not dealing with the public!!! Bad career choice

You might think a practice associated with Summit medical group would be of a certain caliber, but…read morethis place has excessive wait times and a terrible parking situation with no accessibility ramp for folks who are unable to use the steps (there is a lift, but a ramp would be helpful) They called my mother before 8am to change her appointment from noon to 9:45am and then she had to wait over an hour and a half to be seen! I had long since abandoned this practice for my medical needs and I'll be encouraging my mother to do the same. I realize these are strange times, but this has been an issue here prior to Covid.

Family has been coming here for 20+ years, but starting to see a change now…read more They are 'all business'. is it related to the practice being acquired by a larger company? Who knows, but not liking the current direction here.