Paul Otis was an amazing guy to work with. Very helpful and forthcoming with all information on the…read moreboat. Went above and beyond!

We can't speak more highly of Paul Otis! We bought a Sea Ray 390 Sundancer from Paul and had a 320…read moreSundancer to sell so it just made sense to ask him to sell it for us. He got us a full price offer in ONE DAY!! The whole process was simple and Paul was very professional and fun to work with. We will totally use him next time we need to sell or buy a boat!

I can't recommend Boat Specialists enough! I just had them swap out my damaged 200 hp Yamaha…read moreoutboard with a brand new blemished Yamaha 200 hp outboard, and the service was impeccable! Erik and Pablo run a top notch business to say the least. If you live near Richmond, and need someone to service your boat, definitely take it here! After the seamless installation of the new engine, they even took the time to power wash and scrub the entire boat inside and out! I will definitely be using Boat Specialists for all my future boat maintenance needs, and so should you.

Highly educated people in Boat Specialists Dealership. Superb and exceptional service. Above and…read morebeyond. Home runs and touch downs. All around. Highly appreciated and Highly recommend. For anyone who buying a boat or looking to get work done. These people needs a Standing ovation . They also work with me on the process of buying a boat AKA 2025 GRADY WHITE FISHERMAN 257 and all the upgrades and work that they did. Special thanks to the whole team of Boat Specialists in Richmond Ca. Super appreciated and super satisfied. Highly recommend to friends and family.

Customer Service is terrible with the service manager Marcel. Our boat was in this shop for 2 weeks…read morefor a service that is supposed to take 3 hours and then we have to deal with this rude service manager. Zero communication for two weeks. No updates, nothing. We got a price of $980 and even signed the form when we dropped off the boat. then after several calls. we finally get in and boat country turns around and says "$1150 or I take off the parts!" . Yes, the service manager said that. This service manager made a mistake and instead of owning up and fixing the issue, he threaten to take off all the parts. We are never coming here again. Service Manager Marcel gives crap service!! Rudest manager I have ever come across in my life. You make a mistake, own up to it like a man!! Not a wuss who makes threats to remove parts.

Came here twice for maintenance service. Each time the person confirmed that my "Boat was ready"…read more Both times I came in I found that my repairs were not complete. Issues not solved, panels not secured, trim panels still laying around. It is apparent to me that there is no maintenance supervision there. After a technician finishes the work, a supervisor should quality check his work before releasing it to the customer. Funny thing, talked to a friend who said they signed off his oil change but didn't do it.

Every once in a while I have interactions and experiences that make me want to highlight and share…read morebusinesses that I feel go above and beyond taking care of their customer. I felt this way about Mello so I wanted to share my experience in this review and hope others give them a chance and come away feeling the same way I did. I stumbled upon this place during my search for a used wake surf boat. They were listing a used Calabria boat that I went to go check out. We were greeted by the owner Sally and we got to talking about wake surf boats in general. She spent about 30-45 min with us talking about her history, wake surf boats and telling us about the Centurion boats that she sells. Since I had never owned a wake surf boat before she gave us some really good info and insight into what makes a good surf boat and why Centurion was one of the top manufacturers. We left knowing we had to do more research which I did. Fast forward a year later, I ended up getting a used centurion wake surf boat. My point is I would have never thought about a Centurion boat until speaking with Sally, and we really appreciated her time and knowledge on the subject. We certainly don't have new boat money but we never felt dismissed or judged or made to feel less important because we weren't there looking at new boats. We also never felt like Sally was pushing us to Centurion or a specific direction. She was certainly highlighting why she felt the Centurion boats were the best, but I did my own research and eventually came to the same conclusion. I felt like the Centurion boats were high quality builds and they were the ones that started the whole wake surf boat build. I just recently dropped off my boat to Mello Marine to have them service it and add some features to it. It's not the closest shop (2 hrs away) but it's the one I felt most comfortable with and trusted. I first spoke with Luke who was great and helpful on the phone and I have since been dealing with Ricky. Everyone I have encountered at Mello Marine has been great, helpful, courteous, and professional. I have been genuinely impressed and pleased in all my interactions with this family run operation. So far, I have had great experiences with this shop and I have no doubt it will continue. I like to say Sally brought us back to Mello. Ricky made sure we're staying with Mello. To all the good people at Mello, keep up the good work and thank you!

I have made several attempts to call Mello Marine. Messages were left, emails were sent and…read morereceived ZERO response. Several people recommended going to the location in Easy Bay for service because of the same experience they are receiving from Mello Marine. I am only speaking on behalf of the service department ONLY.

With the help of Stephenie Hollyman, I just sold my Pacific Seacraft. I cannot say enough about how…read morehelpful Stephenie was with listing, preparing and selling my boat. She was patient with my concerns, always positive and kept me well informed throughout the entire process. In the end, she sold the boat sooner than I expected and at a price above what I expected. Stephenie will be my listing agent the next time I sell a boat.

We are incredibly pleased with Richard Boland's services!! Richard was very responsive via calls…read moreand texts which we loved. He has an enormous amount of expertise and helped guide us through our first boat purchase. Unfortunately, when we bought the boat, the marina wasn't so kind. Richard took time out of his busy schedule to help my husband with the collection of the vessel. He dropped everything for THREE hours to help move the boat to another marina and ensured a safe boat transport . He went above and beyond! This was even two weeks after we closed on the boat and he had no obligation to do this. He really is a great person and we highly recommend him. Thanks, Richard!

We all know what BOAT stands for - Bust…read moreOut Another Thousand . Hey it's a lifestyle and you got to pay to play , so deal with it . That said what really made me happy was 2 very important points. First of all they beat thier competition by over $20.00 . And second , I called for parts availability at 4:15 Friday afternoon . Mike the owner stayed late so I would have time to drive up and get the parts I needed. Price , value and service is what makes them worth the drive. And I'll toss in a couple of extras. Very approachable and exsteamly knowledgeable staff . So if your going for the boating life

amazing work and affordable price. My boat looks amazing and is running like brand new.read more

About 10 years ago, I visited Farallone Yacht sales while on lunch break from a local software…read morecontract. I met Patricia and she was super welcoming. I let her know that I was not planning to buy, but liked the tugs. Patricia had a sales rep give me a tour of the tugs. We discussed new versus used, color options, feature sets and more. He even detailed how to control the vessel with the optional impellers and joystick. When we were done, I was sent on my way with beautiful brochures .. I live in the area, and just happened to remember my experience while walking my dog past FYS last week. Thank you Patricia ...

Sold my boat through Farallone because they appeared to be the primary Catalina dealer in the area,…read moreof which my boat was one. They represented both buyer and seller in my transaction and I felt they strongly favored the buyer. As a seller you are in a weak bargaining position because of the monthly berthing fee. I had to pay for equipment that was not included in the original offer to sell, and I was told that I should "negotiate" the county taxes coming due directly with the buyer, as they did not address that in the contract. A more honest answer would have been to tell me that I'm on the hook for more than a year of the buyer's tax liability according to state law. I would not sell a boat through Farallone Yacht Sales again.