my chevy has been there several times with multiple problems that have been fixed. The staff is…read morepolite and keeps me informed as to what the problem is before going ahead ..am glad i found such professionalism in my area

I was told I needed new brakes & rotors & when someone worked on them there was still 80% left of…read morebrakes. They also told me about a major repair & when I got a 2nd opinion, they said that the major repair was not needed. The people were very nice people, but I would never recommend them.

Dropped my Tundra off to get Ebrake adjusted and switch fixed. In 2.7 hours the mechanic can't…read morediagnose a break line leak. After I'm told the truck is all set pay and get the key, I then get a picture of a brake line leaking and am told I need $150-1000 worth of brake lines. Since I can't drive with no brake fluid or brakes.I let them do the repair. when I go to pick the truck up three days later after im Again told it's ready and pay 995.60 for the repair I decide to pop the hood. Under the hood I find an open jug of break fluid and no break fluid in my break fluid reservoir. I had to do some research to make sure my brakes were bled as I wasn't even sure they did that before I could leave. I added too much break fluid and had to research to see if I could drive it home like that. fortunately, they at least left me brake fluid to add but they should have done that. Thankfully I drove the truck home and not my woman who would not have popped the hood. Stay away from this place. Their senior mechanic left and their office person Jody who was honest also left. I wouldn't let their mechanics work on my son's BMX. If you do go there check your fluid levels as there mechanics can't finish a break job. I would leave zero stars if I could. Also letting thee BBB know as this is people lives that are at risk. Breaks are essential and I shouldn't have to add fluid after being told the truck is "All set" and paying for 6 hours labor at 95 an hour.

Fixed my car in a timely manner for a lot cheaper than what I was told it would cost me to get it…read morefixed down the street (where I originally bought said car).

.Worst experience ever. No one is certified. there performance sucks, counter dude is rude. over…read morecharged??? understatement. Only the large man behind the counter basking in his own farts which stunk out the entire waiting area. beware go elsewhere

I've been a customer for over 10 years. I really wouldn't want anyone else to work on my car. I'm…read morenot family, not close friends, just a lady whose Subaru they faithfully repaired for 15 years. The prices are very fair and they've always gone the extra mile to save me money when they can. It isn't a big flashy business, just an honest one. Say hi to Terry and Mark. Tell them I sent you.

Great experience Quality beyond expectations…read more Very unique service Print out of recommendations and color photos of all parts that needed attention

No BS at this shop. They carefully document and rate everything that needs attention so there are…read moreno surprises. I'm very protective of my truck and normally don't trust anyone else to touch it, but these guys have completely earned my confidence. The care, honesty, and professionalism they show their customers is above and beyond any other automotive shop in the area.

Company never made good on selling me a defective vehicle, frame cracked after less than 9 months…read moreof driving, still paying for it while it sits in my driveway. Think of a typical sketchy dealership that gets you into a shady deal and this place is that stereotype.

TLDR; I was initially very nervous about buying a car from this dealership - from the start I had…read moremy guard up - everyone has heard the horrible stories about buying from one of these 'sketchy' side of the road used car dealerships. However, my fears were all proven wrong in the end, and I'm now the proud owner of a rare fully loaded Audi that I got a fantastic deal on - under 50K miles for about the private party KBB book. New England Auto let me take the car to a mechanic an hour and a half away, and was communicative with me throughout the process. I think there are probably a lot of really good deals on this lot due to the remote location and small dealership. However, the purchasing process had some flaws, which is why I'm subtracting a star - for the full play-by-play, read on below: ----- I stumbled across this dealership looking for a very hard to find Audi, so I made the hour and a half drive out to western Mass to see it. The car looked great, but they only had one person working there (his name was Corey), and he was nice and let me take it out for a test drive alone. It drove wonderfully, but I insisted on taking it to my mechanic all the way back home, which to my surprise, was allowed. So, I drove it an hour and a half back to my mechanic, who inspected it, and said "This is the cleanest pre-purchase inspection I've done in a long time." There was nothing wrong with the car, it was in great shape! So, I drove back to the dealer, having fallen in love with the car during the essentially 3 hour test drive I had. However, the buying process was not quite as smooth - Kurt wanted to wait for the cashier's check to clear before handing over the title, which I wasn't okay with (again, I had my guard up). In the end, after several calls, I suggested that they call the bank to verify the check was good, and he agreed to deliver the car to me, which they did a couple days later after expediting obtaining the title for me (they did not have the title on-premise). To be fair, my situation was a bit unusual, since I wanted to register the car myself at the RMV (instead of the dealer registering it for me) since I was on a time constraint. You may have a different situation if you want them to register the car for you. Two nice gentlemen delivered the car, and signing the paperwork was surprising quick, it took all of 5 minutes at most. They handed over the title and keys and I had my dream Audi! I've driven it almost a thousand miles, and true to both the dealer's and my mechanic's word, I've found the car to be in excellent condition, aesthetically and mechanically. To Kurt and his employees: I would recommend trying to smooth out the purchasing process a bit more to make future customers feel more comfortable. While I'm sure intentions were good, asking for a holding deposit on the car before I even saw it made me feel nervous (I declined), and I don't feel that my desire to hand over the cashier's check and get the title at the same time should have been met with so much resistance initially. These things can make a big difference when it comes to feeling comfortable when making a purchase this big. Props for letting me drive the car so far to the my mechanic though, and for being accommodating with my unusual situation. Anyways, overall, very pleased to have done business with New England Auto Network, and I would do so again. I got my dream car in great shape, at a great price!

Zbylut Motor Works has been our go-to garage for years, and they consistently provide outstanding…read moreservice on our German cars. The technicians are highly skilled, detail-oriented, and clearly take pride in their work. The prices are very fair for the quality and reliability they deliver, and the turnaround time is always reasonable. Our cars run beautifully thanks to their care--highly recommended for anyone driving a European vehicle.

Vehicle brought in and was diagnosed within hours. Picked up same day. Similar experience as last…read moretime. Ease of mind and quality service goes a long way. Thank you again. Rob McAllister Amherst

I have been a customer of Jenks for years. They have renewed my faith in car repair. These folks…read moreare honest, trustworthy and fair. I highly recommend this business!

This place has easily filled the role as my local mechanic. It feels like I take my car to my aunt…read moreand uncle, because they treat me like family. I'm a hypochondriac with my car, and have taken it in for different check-ups that most mechanics would charge an arm and a leg for. They pass no judgment and are happy to check it out briefly, even when they're lined up with cars. Thank you for taking care of me!

We bought a car and just over a month later a light came on. We brought it to Subaru and they said…read morethe seller 99% likely knew this was an issue because it takes 400 miles or so for the light to trigger. Matt did not honor any warranty and it is an expensive fix.

got there for an inspection, next thing I know the verbal estimate is over 600.00 for all stuff…read morethey say needs to be done. I went to another garage it cost me 153.00 (total amount) for inspection sticker. They added repairs that never needed to be done. They just lost my business forever.