Office wait time is generally awful. Front desk staff range from excellent to downright snarfy. I very much recommend Dr Stratigouleas. He is worth the wait. read more

Just returned from my first appointment. I waited 30 minutes after my scheduled appointment before asking how much longer I needed to wait. They informed me that the doctor (Chastain) was running an hour late and that there were still two people ahead of me. I understand that some delays are unavoidable but I suggested to the receptionist that maybe they should treat their patients' time with some respect and let them know of the delay. I walked out in disgust and will look for another practice. read more

Saw Tucson ENT for worsening ear ringing. Instead of a real evaluation, the doctor shrugged it off and said "Do you want some Valium?" I had to ask twice just to get basic testing, and when I requested an MRI, I didn't hear back for a month. After that five-minute brush-off, they billed me $50 and sent me to collections. Dismissive, unprofessional, and not a place I'd recommend if you actually want care. read more

My medical procedure was canceled without notice either 1 or 2 days before it was scheduled to happen after I waited about a month for it. The reason I don't know when it was canceled is because a receptionist claims it was canceled on the 13th, but I talked to a scheduler about payment for it on the 14th. I was told who to contact for rescheduling and that it would take 24-48 hours to hear back. Fortunately it only took 1 minute. Unfortunately, the receptionist told me the wrong person. read more

I went for an office visit to have wax removed in both ears I had a $75.00 copay. According to my insurance stating they change thr CPT code to a procedure and charged me $433.77 to have ears cleaned out. If I would of known they would charge me a procedure I would of used ear drops. The Dr was so rough he made my ears bleed. Very upsetting will never go there again. read more

Good care. Good staff. Plan to always wait 45-60 minutes after your appointment time to be called back to an exam room.

Saw Dr. Robyn DeStefano and my god, was she rude. She gave off the vibe like she was better than my husband and I and like we were wasting her time by being there. She gave little to no explanation of anything going on with me, just stuck a camera down my nose and boom, was done. It was literally like she couldn't get us out of that room fast enough. The whole visit was under 10 minutes long. I had also called a couple days before my appointment to update my insurance and the women who answered the phone was extremely rude as well, had an attitude from the second she said hello to me. Also the office said I would be hearing back from them within a couple days, its been way longer than that and haven't heard anything back. I really loved the assistant that took us back originally, she was LOVELY! read more

I took my mom to an appointment this morning because she doesn't speak English and they didn't have a translator. We arrived 30min early and when they called us back it was still 15-20min before our appointment time , which I'm not complaining. What I did find extremely rude and very unsympathetic was when the physician kept rushing us into making decisions regarding my moms health and what steps to take next. She literally said to us , "so what are you guys gonna do cause I have other patients waiting" , as if the $250 that we spent on the visit wasn't worth 30min of her time or as if each test wasn't hundreds of dollars. I understand now why this place has 2 starts I just wish I would have read the reviews prior to making an appointment but never again. read more

They refused to see my child for an urgent care appointment even when we had a referral from an emergency room visit.

So my 82 year old father has had Parkinson's for 20 years and it is quite difficult to get him out. We had an appointment with his regular doctor here, Dr Craven. We get there at the scheduled time only to be told our appointment had been cancelled because Dr Craven retired. No call, nothing. They did have us wait and a PA was able to see him but noticed something on his vocal cords and thought a doctor should look at it. We schedule a follow up appointment with Dr Hu. That appointment was yesterday at 1:45. We arrived at 1:30 and they brought us back at 1:45. We sat in the exam room for over an hour. I went out to tell them we would have to leave as my dad needed his Parkinson's meds. The doctor was standing in the hallway and said he had two more patients and the would be in. I told him we were leaving and that this was a complete lack of respect for his patients time. Had we waited, it would have been over two hours. So rude. I can see why this practice has such terrible ratings. We won't be darkening their doorstep again. read more

i recently had tubes put into both of my ears. my left ear was working fine, but my left ear was hurting and constantly popping and draining. I called the office a few days after the surgery, unfortunately it took them several days to return my calls. I finally saw the doctor that performed the procedure, and he left a piece of cotton in my ear for nearly a week! truly embarrassing. as I am posting this my right ear still hurts and is still draining, whereas my left ear is perfectly fine. read more

I had the surgery 6 weeks ago and the on-call person said it had to be 4 weeks post-OP. I had headaches, weight gain, dizziness and blood clot in my right knee with slight blood discharge after being ob levothyroxine for 2 weeks. She wanted to argue... read more

I was referred to Tucson ENT by a doctor at TMCOne. They called promptly, but weren't able to give me a "new patient" appointment for 3 months. The day before the appointment, they called to cancel, because the doctor had booked surgery for that day. The reason I'm giving them one star is because I understand the need to do surgery, which may be indeed an emergency, but why make the "new patient" wait another 3 months for a reschedule? And I agreed to drive an hour! I'm returning to the referral doctor for another referral. read more

This is a notification for all Deaf people who use ASL interpreters. I called to schedule an appointment with the Tucson ENT, and I was told by the person on the phone that their lawyer says that they only need to provide Reasonable accomodation, which in their interpretation means: either you bring your own interpreter or you write with the DR. Can you imagine having a complicated issue, and having to write with the Dr the entire issue??? Don't go to this DR's office if you are Deaf, they won't provide interpreters! read more

What a joke. I made an appointment last week and gave them all my new medicare information, and at 4:30 PM the day before my appointment they canceled, telling me my insurance was not taken........ read more

After two $100 co-pays and an image, the procedure they chose to do was surgery. The surgery wasn't approved bc UHC bc they said it was experimental surgery. Nothing more they could do, they said. So...I'm left with the same problem I came with...a blocked nasal passage. Go figure. This is a money making machine. read more

Pros: The place is very clean. The staff is courteous. The waiting times were moderate and not excessive. The waiting rooms are very peaceful and sparse. Dr. Hu is a nervous gerbil but he seems quite competent and good at his job. Five stars. Cons: It took me FOUR MONTHS to schedule an appointment! There is a rather insulting sign warning patients that violent outbursts and behavior will not be tolerated. Are we in second grade? Are we in a Third World Country? Do they have a problem with violent patients? Is it warranted? One of the waiting rooms had a Mother Jones Magazine and AARP Magazine on the tables. These are extreme leftist organizations. Where are the NRA and Soldier of Fortune Magazines to balance them out? lol. Please don't serve us communist propaganda in the waiting room. One star demerit for these things. read more

My time is valuable to me. Therefore, if I have an appointment scheduled for 3:30pm, then I would like to be seen as close to that time as possible. There are circumstances that may prevent that, but there is no reason for it to be a full hour later. Once I am in that appointment, then I do not want to be rushed. Let me ask as many questions as I have in order to understand things. Not fully impressed with this practice, but time will tell. read more

It took 6 months to get an appointment. When I called, they verified my insurance information. Less than one week before my upcoming appointment, they email me to say they don't accept my insurance. They could have let me know that 6 months ago, so that I could get the care I needed somewhere else. INCOMPETENT. read more

Excellent service and experience. The wait was not too bad. All personnel were very pleasant and helpful. Dr. K is outstanding. They do not push you to take medications and appreciate natural treatments if you choose that method. I completed audiology test and ear exam. Explained the exam in full detail which is appreciated. Very happy. read more

If I could I give 0 stars- I would... We drove by and wanted to see if maybe they have a pamphlet of their services. But damn! The receptionist was the rudest, nastiest person! Sad because your front office staff is who people see first and if thats how they treat patients I feel bad for the patients. Customer Service is an essential and basic skill. If you simply dont have it- you shouldn't work with customers! read more

They don't follow the hours listed on the allergy calendar. Got there with 5 minutes to spare since I work 8-430 pm daily and the girl was like "we close in 5 minutes" the doctors are on lunch. So you don't preach the hours you state listed for allergy shots. Waste of my time. Working in health care you have a grace period of 10-15 minutes for being late. I had 5 minutes and they are rude. Maybe they should change the hours listed for allergy shots! Do not recommend them! read more

Second visit at this location. Today I offered to wait outside since they have Nurse Ratchett for the check in desk. She refused to process my paperwork unless I put on a mask. Again, I was willing to wait outside until I was seen by the doctor, which is usually a long time...but not today. If they are going to force folks to wear a mask then I will go to another doctor. BTW, lots of medical offices are not mandating this anymore. I am done with the covid theater. If masks work so well then why don't they work? read more

5 stars for doctor , but had to bring down 1 star due to the hassle of the scheduling. Husband had heavy ear wax impacted and was able to schedule 3 weeks out for a appointment, honestly the Doctor and back assistants are wonderful, but awful front desk assistants. *Pros Great Doctor - Excellent Care - very knowledgeable was seen by Dr.Terah Allis MD. Very professional , courteous and kind. Gave excellent treatment , advise and future goals. Great back assistant. Kind and very thorough. *Cons scheduling is .... such a hassle. From earliest availability is 3-4 weeks out to (suddenly requesting you to move your already scheduled appointment the day before and try to push it out a month -- ended up negotiating to a different side of town to be seen a week later into the originally scheduled appointment) Poor directional skills and never picks up the phone, but will call back immediately after leaving a voice message. *** Tip: after dialing # press 1 to bypass all the commentary. Also, don't bother waiting for 15-20 mins to speak to a rep-- leave a voice message and they will call you back immediately ( weird right?) Overall..... It's worth it. The doctor and her staff inside ( once your in her clinic and office your good!) Just get through the hassle of being scheduled and moved and re scheduled and locating and calling and leaving voice messages to get to your appointment. read more

Tucson ENT - Front desk ( Will ask for I.D. & INS card ) - Ear Nose & Throat Near Me - Tucson, Arizona

Not sure how to give 1/2 star so needed to write it in after 4 weeks of waiting for blood results and a Doctors review, I pay yet another $49 co-pay and wait 20 minutes in the lobby and 20 minutes in his office only to be told he doesn't have my blood results like a deer in highlights Extremely anxious to start shot therapy at $40 a week though. Told him I am not paying for today and wanted my copay refunded 3 weeks later less than half as they said there was an additional charge from my scratch test that they forgot to bill me for??? Really...Flonase & Zyrtec if it gets bad enough your primary care can give you a steroid shot Save your time and money...what a scam!!!!! read more

Horrible place to go. To many months out to wait for appointments. Finally I was able to get in earlier with me calling and contacting them several times. Nurse was amazingly wonderful. However, Dr. Hu was irritated and short with me from the moment he walked in. He took about 10 minutes or less to do a quick exam of me. Didn't even address my other health concerns that I was there for; handed me a business card and said "if you want a CT scan let me know". It was Bye Bye, That was it??????? I was so stressed out waiting for this appointment. Talk about UNPROFESSIONAL! This place should have a 'Drive Thru Exam" service with you sitting in your car. Don't waist you time going to this place. There are 29 other ENT's in Tucson. I give Dr. Hu a "0" for personality and bed side manor. read more

Took 4 months to get an appointment. Once I was finally seen, it was 35 minutes of waiting and 5 minutes with the doctor that told me there was nothing they could do without a CT scan, which they can do in their office and would schedule another time for that.......A MONTH AND A HALF LATER. For that initial visit, they charged me over $350. 6 months later, I STILL have a sinus infection. I gave up and scheduled an appointment for a week later in Phoenix. Forget these people. read more

Writing a review in hopes that I will get a call back for my 3 year old's hearing records. Patient Portal does not work for records (was never provided a login and can't create one manually). I've left countless messages, and if I don't receive his records by Wednesday 9/18, he will lose his spot at his school for the help he needs with hearing loss. Please contact me ASAP at 520-461-2086 / AmethystPolk@gmail.com I will remove this review if someone can please get back to me. read more

They don't even deserve 1 star! My daughter has a cochlear baha system, called them and made sure they were familiar with it and could help her with adjustments. Appointment was 5 months out, asked every single staff member if that particular Doctor was familiar with the baha system, every single one of them said Yes. After waiting over an hour to see the Doctor he had no idea what it was!! He asked me questions about it! Foolishly I made another appt with another Doctor they said worked with the Baja system, scheduled the appt back in November for an appt in April, here it is February and they just sent me a message saying the appt has been canceled, no explanation, and I could reschedule for September!! No way, I'd rather drive to Phoenix, this is my daughters hearing!!! read more

I needed a clearance to get hearing aids, so my doctor sent me to Tucson ENT . I tried to see a real doctor, but they set me up with a pa-c, named Liotta. He was a pompous little man who had no idea of customer service . He told me I needed more test and he would set them up, which hasn't been done to date. He acted like he wanted to chisel more money out of Medicare. Patients be warned. read more

I recently had Dr. Cravens from Tucson ENT perform a Partial Thyroidectomy to remove a nodule that was getting larger. I couldn't be happier with the quality of care I received from Dr. Cravens from the initial consultation up to the surgery itself. He took his time with me, listened and replied to my concerns, and I left feeling totally confident about choosing him to do the procedure. The day of the surgery I received the same quality of care from all staff at the Carondelet Foothills Surgery Center. I highly recommend Dr. Cravens and his staff. read more

I've been waiting in this lobby for almost an hour while people who came in after me and came to the wrong location have already been seen. Super frustrated with this place. I'm never coming here again. I DO NOT RECOMMEND read more

Tucson ENT - Ear Nose & Throat Near Me - Tucson, Arizona

I waited 2-4 months to see an ENT. Booking the appointment was the only thing that was a 5 star experience. Checking in for the appointment , the staff were very rude and not welcoming which is something to look for in a medical office. I saw Dr. Stratigoulias which was really friendly and explanatory. However, he immediately jumped to surgery. I don't really want to do surgery for a deviated septum (mild), so I asked for other options. He advised me to get allergy tested, I went to check out and it was booked. However, upon realizing what was involved I opted not to (they poke your skin no less than 20 times with different allergens and see how you react, painful). I opted to take an everywell test you can order online with a dimple poke and is way cheaper than what they were going to charge WITH INSURANCE. I called no less than 24 hours to cancel my allergy test appointment and left a voicemail. I was then called again to remind me of my appointment, however, I had already cancelled. I was then called a week later to ask to reschedule despite me leaving a voicemail and text/email stating I did not want to return as this office treats you as a number vs a person. Their online portal doesn't work either! read more

This place is horrible. I'm currently still waiting for my mother in law's appointment, which was supposed to be 1hr45min ago. Other patients are in the same boat or worse. The waiting room is tense with frustration. The reception people aren't interested, and in fact, it seems like they've all gone home at this point. Now they say that in the future, they won't be contacting patients for appointment reminders via phone. So what is my elderly mother in law supposed to do? She has no email or text messaging. So their solution is to call us. Ok, no problem. But if they do that, our phone number becomes the main contact number for all correspondence. WHAT? So she can't get her own health information called to her? I don't even get that. I stopped coming to TENT years ago for myself, and knowing that they're still this bad, I would never recommend them to anyone else. read more

I waited a little but I was late myself. They still took me in. Dr Dean was great! Very knowledgeable.

I'm surprised by the bad reviews and actually felt compelled to leave a good review here after a great experience at Tucson ENT. I suppose the only bad thing is lack of appointment availability - I had to schedule a month out and by that point my issue had mostly resolved itself. Check-in was smooth and I didn't wait long once I arrived (btw, I arrived 10 minutes early for paperwork). The audiologist was kind and did a good job. Dr. Hu was also very kind and efficient, yet took the time to explain everything thoroughly. Office was clean and modern. read more

Excellent experience at Tucson ENT. My appointment was scheduled with Dr. Ostrom and she's an excellent fit for me. Very pleased. Highly recommend. read more

Be aware I waited two months for my six months baby appointment and it got canceled without explanation sent it to me over a text message.

If your child needs a lip or tongue revision, go to a preferred provider!!! I've talked to many parents that had incomplete procedures by Dr. Parry, many complaints!!!. I ended up having to drive up to Phoenix to find a specialist to fix her lip and tongue. Dr. Parry ended up causing scar tissue on her tongue because he seems unfamiliar how to revise a posterior tongue tie and made random nicks on her tongue :( the lafter care instructions was also appalling! No print out or details. Just push back wound before ever feed for 2 weeks. When I asked about pain management options He even said "I don't care about what pain reliever option you use, all I care about is scaring." You should actually do stretches for 6 weeks! When I called Dr. Agarwal I was immediately emailed with information, videos, resources, what a change! I also felt uncomfortable when he came back into the room without the nurse and wipes the blood off my breast without asking. Apparently the sight of blood on my breast from nursing right after the procedure was going to "drive me (him) crazy". He could have simply asked me to wipe it so he could see if she was still bleeding. You need to ask! read more

Tucson ENT - I will never recommend Dr Parry for a lip or tongue tie revision. I've meet many parents online who have had similar experiences. - Ear Nose & Throat Near Me - Tucson, Arizona

Dr. Chastain is a humble caring, talented surgeon and doctor. His assistant Becky is also wonderful and very helpful and compassionate. I began seeing Dr. Chastain years ago for chronic sinusitis, keep reading even if you have a different issue to get help for! Dr. Chastain used a variety of different treatments I never knew existed to get my pain and infections under control and improve my quality of life significantly. More recently during an office visit he discovered a growth on my thyroid with his bare hands! He then confirmed its presence and we later discovered it was cancer. Dr. Chastain performed surgery and removed my thyroid and several lymph nodes that were cancerous. Through the entire process he has been very compassionate and took his time always to answer my questions and fully explain everything to me in a way I understood. I require continued treatment but I am blessed to have been under Dr. Chastain's care. As far as I'm concerned he gave me at the very least more time alive with my 2 young children, which is priceless. I could go on and on but Dr. Chastain is a truly good man and doctor who is caring and takes the time to make sure his patients are taken care of. During a pre surgery appointment he drew out a diagram of exactly what he would do during surgery and stayed until about 6 o clock in the evening answering my questions. He also came in on a Saturday and Sunday to check on me in the hospital. He's a great man and doctor. Thank you Dr. Chastain read more