Excellent service. They came out and spoke to us about colors and sizes of rugs that would look good in our place.

I was looking for a pattern for a custom runner and i finally found it at this store. I am incredibly pleased with the quality and style. Went to some of the high end "goods" stores closer to the sc border but was pressured aggressively by the sales person to make thousands of dollars in purchases. visited several other rug stores in the area but yasser's store was the last and final store I visited. I found exactly what I was looking for at Rug Gallery. Yaser and his associates have friendly, helpful, responsive and easy going attitudes. That counts for alot in my book especially when you're paying for quality the service should be great no matter how much you spend. I won't hesitate to go back here when I'm looking for rugs in the future. read more

I looked at rugs all around the Charlotte/Lake Norman area, & found exactly what I wanted at Rug Gallery at Concord Mills. I love supporting local, small business, & selection, & customer service is the best around! read more

Rug Gallery at Concord MiIls - I found the perfect rug at Rug Gallery at Concord Mills! - Rugs Near Me - Concord, North Carolina

Wow! Cannot say enough about this business... my husband and I stopped in needing a area large rug for our living room. We were immediately assisted by Yaser and Dakota who really did a great job understanding exactly what I was looking for, made suggestions, and were very knowledgeable about what would work in our space. Not pushy, not trying to rush us, very kind and helpful people. We will definitely be back for any rug purchases in the future. Well worth our time and money today. Not to mention the rug quality is superb. Thank you for such a memorable experience! read more

I can't say enough good things about Yaser and his staff. They helped us find exactly what we needed, and even went out of his way to mail us a sample of another rug we were thinking about. At first I was wary of a smaller store, thinking they might be more expensive than the big stores, but I was wrong. Next time I need an area rug I'm definitely heading here. I HIGHLY recommend them!! read more

This review is very long overdue. We got a rug from rug gallery three years ago. We absolutely love it! We have received a number of compliments over the years. I can't speak highly enough about the owner. This is a picture of the rug. It looks exactly the same as the day we got it. Please ignore my son on the floor. read more

Rug Gallery at Concord MiIls - Amazing rug... Please ignore my son.p - Rugs Near Me - Concord, North Carolina

Absolutely fantastic customer service!! Friendly, knowledgeable staff. They let us take some rugs so we could try out in our home- which was very helpful! Excellent selection of different rugs for everyone's taste and home decor! read more

If you are in the market for new rugs this is your place. I came here after I liked the rugs at my friend's new house and loved every one. She recommended Yaser and as it was on my way home to Raleigh, I decided to take a peek. I ended up going home with 2 rugs! I wasn't in the market for any but if I came across one I was going to look into it but i had to look no further. Yaser was professional, knowledgeable, not at all pushy and accommodating. I enjoyed my experience from the minute I stepped in and the rugs are of excellent quality. I've had them for a little over 2 weeks now and there has no been shedding as promised. I also got my padding from them and it is great. If you get your rugs here definitely also get the padding as well. Highly recommended! read more

I've used Rug Gallery several times, most recently for them to serge a rug for us. Not surprisingly, Yaser (the owner) and his staff did a beautiful job. I'm so pleased! They also have a big selection of Karastan rugs at very competitive prices. The things I like about them the most are 1) customer service; 2) flexibility; 3) striving for excellent customer satisfaction; 4) pricing and 5) selection. Yaser is the best! Go here, u won't be sorry! read more

We did a quick search on rug stores in Concord and was impressed with the great ratings for Rug Gallery at Concord Mills. We were replacing an area rug in the living room. We were greeted and given pieces of information while we looked that really assisted us throughout the process. Once we narrowed down our selections there was no pressure to purchase. The interactions with the sales people were pleasant and natural. This led to us being in and out of the store with a brand new 8x10 rug in 30 minutes. We love the rug and enjoyed the purchasing experience. We will be back! read more

Love these guys! Very honest and caring. Lovely selection. We recommend this place to everyone. Bought multiple rugs of good quality and fair prices. read more

These guys are awesome! We went to several other rug stores before finding this one...they are by far the best! Great service, great selections but the best part is their very personable guidance and knowledge of their products! We even got unexpected personal/professional ideas from one of the designers they work with! We recommend them highly and will be back ourselves to purchase another rug. read more

I went to all of the rug stores in the Charlotte Metro area to see what my options were, prices, selection, and such. When I got to Rug Gallery, I could tell I had found the store I would end up purchasing from. The designer, Dee, told me to bring my fabric swatches from my newly purchased furniture and we would find the perfect rug. As soon as Hickory sent the fabric I went back to see Dee and she pulled out 2 complimentary rugs that were to go in my family and dining room that are adjacent to each other. They were PERFECT! My rugs look fabulous, they go together, they go with my new furniture and my home. I could not be happier. Dee and Yaser made the decision so easy, they are so knowledgeable about their rugs and were so easy to work with. We were allowed to take the sample rugs before placing the actual order, which gives you peace of mind before spending so much money. They called me to check on us, they followed up, they called the warehouse to see if the rugs were in stock, we placed our order and had our rugs in a week as promised. They called again after we had the rugs home to make sure we were happy, great customer service! I highly recommend working with Dee and Yaser on your next rug purchase. Great selection, great prices, and a wonderful experience. read more

After losing hope of finding a rug that we liked and in our budget in Asheville we traveled to Concord to the Rug Gallery. Upon entering the store we were greeted by Yasser and his associate. We explained what we looking for and he helped us see floor plans with rugs in different orientations, which completely changed our entire game plan for our needs! This was great because we were shown how we could easily meet our needs with a rug size smaller and less costly than what we had been looking for. No one in any of our previous searches had gone that extra step. When we knew what we needed Yasser started showing all of his inventory, and it took us less than 10 minutes to find what we loved hanging on the racks. But he did not want us to leave until he had shown us all his selections in our size, and he took us to the floor where he and his associate painstakingly peeled back over 60 rugs just so we would know we left no stone (rug) unturned. After all that we still went with the our first choice. His selections are great, prices were incredible, and customer service was unbeatable. Yasser even called me a few days later to ask how we liked the rug and made sure we knew if we had any reservations about it he would gladly let us bring it back. I assured him we loved it and thanked him for his great work! There are other bigger stores out there that sell rugs, but I cant say you will get a better use of your time or money than if you come to Rug Gallery at Concord Mills. Ask for Yasser. read more

Highly recommended! I have been looking for rugs for our family room for months and have been very disappointed with my previous online rug purchases. Finally we found the treasure we were hoping for at Rug Gallery! The Rug Gallery staff are patient, attentive and have such a great design eye, they helped me with my decorating mental blocks. And what a selection! They have a huge range from modern to traditional at reasonable prices. Now I want to redecorate my whole house just so I can get more beautiful rugs. Thank you for making this such a pleasant experience. I'll be back! read more

This is the best rug store in the area. They have a great selection of beautiful rugs at fair prices. But what really sets them apart is the customer service. They really WANT to help you find the right rug for your space. They make great suggestions without being pushy and they're so flexible in even offering to customize sizes or shapes. It was the best experience of any store we shopped in for our new home and without question the best rug store we went into. Yaser is so helpful and personable, if you buy a rug anywhere else you're making a mistake. read more

If you are anything like me, someone searching for the most unique, best quality at the most reasonable/ affordable pricing then this is the place to go! A very good friend recommended this place to me. Her mom bought a area carpet here. And had the most amazing service and found the perfect carpet for her. And guess what happened when I went here? From the moment I walked in the door, they were above and beyond helpful. The knowledge they had was incredible and their taste was impeccable. I found three AMAZING area rugs. I was allowed to take them home to see if they worked. Test them out. LOVE THAT! I am so thrilled with the area rugs I purchased from the Rug Gallery. The quality is outstanding. And I know I will be the only one to have them! I highly recommend anyone to come check this place out! You will definitely leave with a carpet. That I can promise! read more

I had already shopped at almost every rug dealer in Charlotte when I found the Rug Gallery and I'm so glad I found this business. From the beginning they worked with the budget I had allowed. I was treated so well by the owners of the Rug Gallery. I moved into a house full of hardwood floors and needed to integrate different colors of rugs from room to room in a multitude of sizes. The owners spent lots of their time helping me with a design plan and considered the amount of traffic each piece would get in determining the quality I needed. They special ordered specific sizes for me and kept me informed on the delivery schedule. They even worked their magic on capping and seaming a special runner to the specific size I needed. The owners at the Rug Gallery were very professional and I would recommend them to anyone. read more

Great team to work with at Rug Gallery who helped us find the perfect rug at the perfect price. This team was so diligent in response to all our questions & followed up with us every step of the way. We really appreciate the post sales support we received. Awesome job Yaser & team, we had a fantastic customer experience. read more

Awesome experience buying here! I went to 6 other rug/carpet stores within 25 miles and found the Rug Gallery at Concord Mills to have the best prices by far, the best selection and exceptional customer service. Hayrullah (the owner) is incredibly helpful and completely no-pressure. He is very knowledgeable and helped me understand what I was looking at, how it was made and helped me find great natural material rugs for our home. I took advantage of the Summer Sale and saved so much I'm almost feeling guilty, since I've looked for weeks for the rugs I got from him, but was ready to pay much more. I always like to support local shop owners but when you're looking at a larger purchase, often their prices can't compete with the big stores. Not the case here. I even ordered another rug from him to match the ones I bought since the prices were so awesome! Tea and fruit in the lounge area is a nice touch, and the friendly, relaxed atmosphere is a welcome change from lots of other stores who either ignore you or assault you with sales people. What a great, friendly, easy buying experience! I would highly recommend coming here and taking advantage of their sale prices and great selection. read more

We searched Yelp for Rug store in area. Stopped by this place along our trip. Nice selection and good prices. The sales guy was nice and locally owned ! Highly recommend ! read more