Truly the best customer service Ive ever experienced in doing business online or in person. Prompt,…read morecourteous and dedicated on making customers happy. An A Plus

ABSOLUTELY THE WORST!!!! I ordered 3 rugs. 2-12 foot runners and 1-9x12 area rug. I called about…read moreto verify their return policy prior to purchase. They guarantee 100% refund if you are unhappy. All 3 rugs had factory defects. The rugs were shipped back FED EX. When I got the first return they had deducted $5.15 - supposedly a state tax. I challenged the deduction and they returned it immediately. Now I am waiting for the refund on the other 2 rugs. It has been almost 10 business days. TERRIBLE QUALITY CONTROL, RUDE CUSTOMER SERVICE, and it now appears they do their best to keep part of your refund. BUYER BEWARE!!!!

we had a great experience with Tommy at the Carpet & Rug superstore. Our floor looks great ! The…read moreguys who installed the floor did a great job. We wI'll definitely be back to get more work done in the future.

Tommy provided exceptional service! I had lots of questions, and he was extremely knowledgeable…read moreabout the various types of carpet that would work best. Very nice man with lot's of patience. I am enjoying my new carpet. Purchasing more flooring in the very near future and looking for Tommy to assist me for sure. Sharing with family and friends about the quality and care he and the install team provided. M Cren

This place is amazing. I just moved and want to get my house together for the holidays. Lori Ann…read morewas fantastic. I had gone in once before but didn't realiz that it was right at closing time. No one told me and Lori Ann assisted me as if she had all day. I looked around and realized that they must be closing but found out that they were closed. I felt awful keeping her so I left. I went back in today with plenty of time to look. I was on the phone talking to a friend. I walked past Lori Ann working on something. I said hello and proceeded to look. I was on the phone so really wasn't looking for assistance. Next thing I knew she was silently behind me helping move the rugs to make it easier for me. How sweet that was. I got off the phone and we chatted. She had the guys take down the rugs for me. They were just as sweet. She gave me tips and pros and cons on my looks. She was incredibly patient, kind and helpful. I have to tell you that this is really the best place to buy a rug. They eve let you take the rug home and try it out for 7 days. You do have to pay for it but it comes with an easy exchange or return policy. They load it into the car for you. I had such a wonderful experience that I am trying out 2 rugs. Thank you so much for all of your help. I will definitely recommend Rugs and Home.

I bought five things when updating my new small bungalow. I needed a smaller contemporary couch in…read moreneutral colors, a dresser in my bedroom in a beachy vibe, an end table in dark blue and two rugs for dining and living area that were complementary. Oh my did my sales person spend time with me. And I found it all at a Rug and Home in Pineville. Then they hooked me up with a great delivery service. I saved thousands and the furniture amazing quality. Going back today to get rug for guest bedroom.

I've purchased some rugs from this business. Mr. Vahid is one of the best business owners I've come…read moreacross. I'm super happy with my purchase and I will be coming back again!!

I had an amazing experience with this company. Their rugs are beautiful and great quality. They…read morehave been consistent in their philanthropy within the community the community as well!

We are truly happy with our decision to purchase our new carpet from Discount Carpet Warehouse…read more This selection was a very important part of our whole house remodel. We looked at all types of flooring for our upstairs. We settled on carpet, then started the search for a vendor we felt comfortable with. I stopped in on several retail outlets and of course the Big Box stores. Discount Carpet was one of the first places I shopped, after 3 months of comparison I still couldn't beat the consultation, concern for our needs and the price we were quoted by Discount Carpet. Israel was our consultation, patient and we'll informed. Israel came out and measured our upstairs at no charge. We worked well together through the entire process. From start to finish it was a great experience, we've already recommended them to friends and family.

Called for their free estimate and they charged me $35. Then they didn't call me back, so I called…read morethem. They were very rude and wouldn't give me the estimate or the square footage. I wouldn't recommend this company. Zero stars

They have modern rugs too, a selection of everything from trendy styles to antiques, (some over a…read morehundred years old!) I could spend hours in here. Also the service is always fantastic for cleanings, they really give you the VIP treatment, move the furniture for you, etc. I got free delivery and pick up, a deep wash, and a corner of my rug repaired because the dog chewed it... They actually repaired it by HAND- it's a hand-woven rug after all, you can't just take it to any place... I'm so happy. (Booked my spot from their website: https://pinevilleruggallery.com/cleaning/) The owner (Rayza? Reza?) was willing to negotiate a deal for me too, considering all my extensive requests. One of my favorite parts about dealing with a small local business - they actually care. Great value considering all the services they offer. I will never go anywhere else!

From the owner: Pineville Rug Gallery, a family-owned business in Pineville, North Carolina, has been offering…read morehigh-end oriental rugs since 1986. As the largest rug gallery in the Charlotte metro area, it caters to homeowners and businesses with authentic Persian and oriental rugs, reflecting the rich heritage of their origins. In addition to sales, the gallery provides expert cleaning, repairs, and installations, ensuring lasting beauty and quality. Known for its authenticity and commitment to the community, Pineville Rug Gallery remains a trusted destination for elegant floor coverings.

My family and I traveled from Los Angeles to see Zaki and buy rugs for our home in Virginia. The…read moreexperience was one we will never forget. We immediately felt at home with Zaki, his wife, and his staff. They took the time to walk with us throughout his immense showroom and explain the histories and details of his one-of-a-kind rugs, of which there were thousands. The prices of the rugs were more than reasonable, and Zaki is donating his earnings to an incredible cause - a charity focused on building orphanages and educating underprivileged children in Pakistan, where he grew up and has worked for years to give young people opportunities. Suffice it to say that we left High Point feeling wonderful.

If you are in the High Point area (or anywhere else in North America, for that matter), and are…read morelooking for fine oriental rugs, you owe it to yourself to visit Zaki. His selection of rugs is unsurpassed, his knowledge is encyclopedic, and best of all, he is one of the finest human beings that you will ever have the pleasure of meeting. My wife and I have purchased several rugs from Zaki in the past 10 years, and we have likewise guided relatives, friends and neighbors to his showroom. I could go on for thousands of words about the incredibly vast selection of rugs, the heirloom quality of their construction, and the beauty of the designs, but words cannot convey the true impact of spending time with Zaki and his team. Like most of his clients, we were profoundly saddened to learn that he will likely be closing the showroom in 2020, in order to focus on his incredibly generous charitable endeavors, working with children in his native Pakistan. There is only one Zaki, go there now, while you can!